Work Order Request Website

Department of Public WorksRequest Website

DPW Web Request ProcessFor the Requestor

Open a web browser and navigate to the Foxnet or Govnet intranet sites.

Locate the Department of Public Works – Website Request link on the chosen website’s home page and single left click the link.

A new web page will open with the DPW Request Website.

DPW Web Request ProcessFor the Requestor

DPW Web Request ProcessFor the Requestor

Complete the Web Request Form information.

HINT: All fields must be filled in before submitting request.

An instructions link is located at the end of the introduction.

When typing in your request – Detail, Detail, Detail.

The more we know upfront the faster we can process your request. Click Submit.

DPW Web Request ProcessBehind the Scenes

Automatic email is sent to DPW request processing that a new request has been logged.

Logged request information is sent directly into the WorkManager Service Request system.

The logged request is assigned a tracking number.

DPW Request Website acknowledges receipt of request and redirects user.

DPW Web Request ProcessFor DPW Internal Processing

DPW Web Request ProcessFor DPW Internal Processing Logged requests will be processed in

48 hours. A copy of the logged request will be

emailed to the Requestor for confirmation and to the DPW Administrators for review and approval.

Upon approval from a DPW Administrator the request will be assigned to the appropriate Divisional Manager for action.

DPW Web Request ProcessFor DPW Internal Processing

DPW Web Request ProcessFor DPW Internal Processing For Requests Included in the Budgeted Scope

The Divisional Manager will receive the request via email.

Upon completion of the request the Divisional Manager will return the request via email with the following information attached: date completed, supervisor assigned, and comments.

Divisional Managers information will be logged into the Service Request Notebook and the request will be marked complete.

DPW Web Request ProcessFor DPW Internal Processing For Requests Outside of the Budgeted Scope

Request will be emailed to Divisional Manager with note for Estimate Only.

Divisional Manager returns estimate to DPW Administration for processing.

Upon receipt of the Signed MA the Request will be converted to a Work Order/Project.

The Divisional Manager will be notified when the MA is received to schedule the work.

Upon completion of the work the Divisional Manager returns the emailed request with the following information: date completed, supervisor assigned, comments.

DPW Web Request ProcessFor DPW Internal Processing

DPW Web Request ProcessFor DPW Internal Processing Upon completion of the request a close

out procedure is performed to prepare the request for filing or internal billing.

Reports are generated on the request as needed.

DPW Web Request ProcessFor DPW Internal Processing

DPW Web Request ProcessFor DPW Internal Processing

DPW Web Request ProcessFor DPW Internal Processing

DPW Web Request ProcessFor DPW Internal Processing Timeframe for implementation – 6

months After 6 month deadline – no outside

requests will be handled unless deemed Emergency by DPW Directors.

Questions?

Thank you for using the DPW Request Website