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Being an Effective Manager inBeing an Effective Manager in
aa Dynamic WorkingDynamic Working
EnvironmentEnvironment
Work Environment and Man
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DefinitionDefinition
Promotion and maintenance ofPromotion and maintenance ofphysical,mentalphysical,mental and social welland social well--beingbeing
of the workersof the workers PreventationPreventation amongst workersamongst workers
Protection from risksProtection from risks
Placing and maintenancePlacing and maintenance
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What is work environmentWhat is work environment
Business environmentBusiness environment Organisation issuesOrganisation issues
People cha
llengesPeople cha
llenges
Achieving effectivenessAchieving effectivenessAn effective manager?An effective manager?
BehavioursBehaviours War for talentWar for talent
So?So?
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But first, some SELFBut first, some SELF
APPRAISALAPPRAISAL
A little boy went into a drug store, reachedA little boy went into a drug store, reached
fora soda carton and pulled it over to thefora soda carton and pulled it over to the
telephone.telephone.
He climbed onto the carton so that he couldHe climbed onto the carton so that he could
reach the buttons on the phone andreach the buttons on the phone and
proceeded to punch in seven digitsproceeded to punch in seven digits
The storeThe store--owner observedowner observed and listened toand listened to
the conversation:the conversation:
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Organizational Issues forOrganizational Issues for
Ma
nagersM
anagers1.1. Competitor challengesCompetitor challenges
2.2. Managing peopleManaging people
3.3. Delivering on customer promiseDelivering on customer promise
4.4. Keeping up with technologyKeeping up with technology
5.5. Managing growthManaging growth
6.6. ComplianceCompliance
7.7. Shareholder returnShareholder return8.8. Government legislationGovernment legislation
9.9. LegislationLegislation
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People ChallengesPeople Challenges
External influencesExternal influences
High levels of unemploymentHigh levels of unemployment
Extended families requiring a lot of supportExtended families requiring a lot of support Brain drain with increasing number ofBrain drain with increasing number of
nationals working in the diasporanationals working in the diaspora New players in the market with a resultantNew players in the market with a resultant
higher attrition rate for key peoplehigher attrition rate for key people
Increasing inflation levelsIncreasing inflation levels General declining standards of livingGeneral declining standards of living High level of fraudHigh level of fraud New labour lawsNew labour laws UnionsUnions
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People ChallengesPeople Challenges
Internal influencesInternal influences
Limited promotion prospects and abundanceLimited promotion prospects and abundanceof young ambitious graduatesof young ambitious graduates
Pressure to invest in post graduatePressure to invest in post graduate
qualifications for staffqualifications for staff Limited internal pipeline for senior rolesLimited internal pipeline for senior roles Full acceptance of principles and practice ofFull acceptance of principles and practice of
Performance ManagementPerformance Management Inconsistent service cultureInconsistent service culture Managing work pressureManaging work pressure Staff indebtedness, general financial overStaff indebtedness, general financial over--
commitment?commitment? Staff integrityStaff integrity
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The NewThe New PsychologicalPsychological
ContractContract OLDOLDCONTRACTCONTRACT1.1. StabilityStability
2.2. PredictabilityPredictability
3.3. PermanencePermanence
4.4. Standard workStandard workpatternspatterns
5.5. Valuing loyaltyValuing loyalty
6.6. PaternalismPaternalism
7.7. Job securityJob security8.8. Linear career growthLinear career growth
9.9. One time learningOne time learning
10.10. Security for LoyaltySecurity for Loyalty
NEW CONTRACTNEW CONTRACT1.1. ChangeChange
2.2. UncertaintyUncertainty
3.3. TemporarinessTemporariness
4.4. Flexible workFlexible work
5.5. Valuing performanceValuing performance
6.6. Self relianceSelf reliance
7.7. Employment securityEmployment security
8.8. Multiple careersMultiple careers9.9. Lifelong learningLifelong learning
10.10. Commitment forCommitment forDevelopment &Development &EmployabilityEmployability
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AchievingAchievingEffectivenessEffectiveness
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An effective manager?An effective manager?1.1. Inspires a shared visionInspires a shared vision
2.2. Good communicatorGood communicator
3.3. IntegrityIntegrity
4.4. EnthusiasmEnthusiasm
5.5. EmpathyEmpathy
6.6. CompetenceCompetence
7.7. Ability to delegate tasksAbility to delegate tasks8.8. Emotional stabilityEmotional stability not a victimnot a victim
9.9. CreativityCreativity
10.10.Discipline/focusDiscipline/focus
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The FirstThe First Two ThingsTwo Things toto
Mea
sureMea
sure
A.A. ProductivityProductivity
B.B. GrowthGrowth
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What made you successfulWhat made you successfulin the past, wont today andin the past, wont today and
wont in th
e future.wont in th
e future.Innovate and grow, orInnovate and grow, or
vanish.vanish.--
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11 Key Success Factor11 Key Success Factorss1.1. Standards well defined and controlled.Standards well defined and controlled.2.2. Good strong and frequent communications;Good strong and frequent communications;
personalized, seek listen and action feedbackpersonalized, seek listen and action feedback3.3. Fair but firmFair but firm4.4. Bias for actionBias for action5.5. Acceptance to make mistakes and learn fromAcceptance to make mistakes and learn from
themthem6.6. Minimalist organization which cuts out what isMinimalist organization which cuts out what is
not importantnot important7.7. Tight focus on core activityTight focus on core activity8.8. Active new business thrustActive new business thrust
9.
9. T
eam working, but minimum of formalTeam working, but minimum of formalmeetings and committeesmeetings and committees
10.10.Responsible decision making by the individual,Responsible decision making by the individual,not by consensusnot by consensus
11.11.Single status organizationSingle status organization
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