Mr.Samir Ajjour
Mr. Rajesh ChauhanCustomer Care leader in Telecom Sector
A senior Telecom Customer Care Professional with 20 years
experience with capabilities of handling multiple task and
assignment. Mr.Rajesh ChauhanSuccessfully managing role of MD with
ABC CO.(One of the Primary partner with BCD CO.) since August
2012.Previously managed as AVP Business Customer Care and Senior
Expert Customer experience for ABC CO. in Saudi Arabia 1Career
Path2007Customer Care Back Office and Project and Process
Manager2009Broadband & Business Service centre Executive
Manager2009Broadband & Business Service centre
Director2011Business Customer Care Operations Executive
Director2012Acting Vice PresidentBusiness Customer CareCurrent
Company:ABC Co., Saudi Arabia Since 2005 till dateMr.Rajesh
Chauhan2006Contact Center Operations Manager2013MD- XYZ
CO.2Mr.Rajesh Chauhan
Mr.Rajesh ChauhanSince Aug. 2012Organisation Structure of ABC
Co.(Primary partner of xyz co.)Career Path 3Mr.Rajesh ChauhanFirst
and Second levelABC OrganizationVPABC(Mr.Rajesh Chauhan)CEO
Customer CareCBO BillingSMU
SupportFront-Line (MAC & Outlets & CC)Loyalty &
RetentionOutboundBilling & PaymentDunning &
CollectionsCredit & Fraud Service ProvisioningService
AssuranceService Management SupportQA & ControlOperational
Performance ManagementUser Process ManagementWorkForce
ManagementABC Organization approved by HRPriority to bring the
Billing Director on board4WORK EXPERIENCE IN ABC CO., SA SINCE
2005Currently leads Business Customer Care:Ensuring the proper
treatment of all business accounts. Business Customers Care teams
include Frontline (Contact Centre, MACs and Business outlets),
Outbound and Loyalty & Retention teams. Manages the development
and integration of all customer requirements on e-portal, IVR and
Social Media. Leads all inbound and outbound activities to ensure
comprehensive and reliable functioning of Business Sales &
Marketing activities.Mr.Rajesh Chauhan Leading ABC Co. (Billing
Team, Service Management Unit Team, Support Team) Billing Team:
including Billing, Payment, Credit Limit, Dunning, Collections and
Fraud functions. Works closely with all relevant departments
(Marketing, Sales, Finance, IT, Process, etc.) from the definition
of company policies to ensuring timeliness and accuracy of bill
generation, delivery to customers, risk and payment management,
credit limit and dunning cycle, collections & fraud monitoring,
control & operation.WORK EXPERIENCE IN ABC CO., SA SINCE
2005Service Management Unit Team: direct leadership responsibility
for the Service Provisioning and Service Assurance functions. Works
closely with all relevant departments (Sales, Marketing, Network,
IT, etc.) from the definition of the company policies and required
processes to ensuring services are provisioned in a timely manner
to new customers & service issues are identified and managed
efficientlyMr.Rajesh Chauhan Leading ABC Co. (Billing Team, Service
Management Unit Team, Support Team) Support Teams: providing all
ABC Co. areas with the elements required to run their functions
efficiently (Outsourcing Management, QA & Training, Procedures
& WIs, Reporting, Technology and WFM). Mr.Rajesh ChauhanCareer
Path2003-20055Contact centre CoachEarlier Company:MNC CO. Jordan
1999 to 2005 1995-1999Sales Manager at MNC Intercontinental Hotel
and positions with TAJ Hotel, Amman and MARS Radio Paging
Company1999-2003Contact Centre Team LeaderKey AchievementsMr.Rajesh
Chauhan Boosted the knowledge index for Business Care staff;
Increasing it to 86% from previous figure of 60%Successfully
launched three ABC Contact Centers in Saudi Arabia (Two Male
Centers & One Female) in addition one offshore unit in India
Reduced staff costs by around 30% by a successful outsourcing
implementation. Greatly improved the service delivery process for
fixed data services resulted in increased revenues of 20 million
SAR. Streamlined the collection percentage from 40% to 80% since
establishing the Business Care Unit. Successfully launched the
Unified Communication Interface for all business customers which
resulted in a better FCR (first call resolution index), reaching
88% against the international standard of just 68% Your harvestA
Services ExpertA marketing MasterA Key Support PersonAn Expert in
TelecomAn outstanding LeaderI harvestA passion for the fieldA
display stageA Proven Track RecordA respected ProfessionalA
development platformA decent incomeCreate win-win Win Win
Mr.Rajesh Chauhan9 The Project Management Professional; 2007
Education & trainingMr.Rajesh Chauhan Creative Strategic
Planning & Leadership; 2010 Breakthrough To Success: Executive
Immersion, Dale Carnegie; 2009 Finance For Non-financial Managers;
2008 BA., Accounting, Amman Private University, Jordan; 2004
Telephone+ 111 565 000000 (mobile) or +111 000 00000
(alternative)
EmailEmail address.
NationalityJordanian
Current BaseJeddah, Saudi Arabia (flexible regarding location of
next challenge)
LanguagesArabic (native), English (fluent), French
(conversational)
InterestsDiving, travelling and reading
Explore me at Linkedin profile link. Personal detailsMr.Rajesh
ChauhanMr.Rajesh Chauhan
Mr.Rajesh Chauhan
Mr.MaheshIt was an honor to work under Mr. Rajesh's management.
I Learned allot from him and even though am not working with him
anymore, I am still learning from him. He is truly one of the best
in ABC Co.
I would definitely work under his direct management again. In
fact, I look forward to that.August 7, 2010, Mahesh reported to
Rajesh at ABC Co.
Some recommandations from linkedin.com profileMr.Rajesh
ChauhanMinaz A.General Manager Enterprise Business at Sale
ABCCompanyRajesh was one of the early members of ABC Co., we worked
together on several projects where had proven to be dependable and
consistently an excellent team player.September 9, 2008, Minaz
worked with Rajesh at ABC Co. Some recommendations from
linkedin.com profile