1 Enhancing The Delivery Of Weather & Climate Information To End-Users by Meteorological Services Division, NEA, Singapore WMO RA V Seminar on Enhancing Service Delivery Kuala Lumpur, Malaysia, 2-6 April 2007 Outline Profile of Core Services and End-Users Facilitating E-Services Enhancing Delivery (timeliness, content) - Civil Aviation Weather Services - Public Weather Services - Specialised Services - Climate Information Services
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WMO RA V Seminar on Enhancing Service Delivery Enhancing The Delivery Of Weather & Climate Information To End-Users by Meteorological Services Division, NEA, Singapore WMO RA V Seminar
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Enhancing The Delivery
Of Weather & Climate Information
To End-Users by Meteorological Services Division,
NEA, Singapore
WMO RA V Seminar on Enhancing Service Delivery Kuala Lumpur, Malaysia, 2-6 April 2007
Weather surveillance & forecastingClimate information and monitoringAdvisory/warning for • Severe weather conditions• Transboundary smoke haze• Earthquakes & tsunamis
Our Core Services
Defence
Public & Others
Shipping
Civil Aviation
Our End-Users
Allocation of Resources
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Service Delivery Channels
Weather information is time-sensitive
• immediate/timely delivery• most suited for electronic delivery (e-services)
• Available to all airline operators (registered users) • Supplements other delivery channels
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Aviation IntranetSoliciting online feedback on timeliness and information contentfrom end-users (pilots)
Aviation Intranet Customer survey forms are sent annually to airline operatorsto gather feedback on service requirements and customer satisfaction
Mosaic of satellite images from GEOS, METEOSAT & MTSAT
A recent product request by airline operators
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Public Weather Services
Weather forecasts
Heavy rain warning
Detected rain areas
Detected lightning areas
Winds/tides
Haze advisory
Earthquake/tremor/tsunami advisory
WIDS• Hotline• Fax• SMS
INTERNET
MEDIAInternetFax
Weather Information Dissemination System (WIDS) Hotline (voice)Fax service (text & graphics)SMS (text)
Public Weather Services
Dial 6545 7788 Fax 6542 7789
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Local Weather Forecasts
• Fortnightly outlook
• 3-day outlook
• 24-hour forecast
• 12-hour forecast
Prediction range
3-hour Nowcast (45 sectors)
• 3-hour nowcast (sectorised)
Delivery channels• Hotline/fax/media
• Internet
• SMS/WAP (Wireless Application Protocol)
12-hour Forecast (5 sectors)(sectorised)
Accessing 3-hour Nowcasts via SMS and WAP
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Lightning Alert Service for Schools
Jun 2004 - User “pull” alert via SMS (self-activate)Apr 2007 - “Push” alert to user via SMS (automatic)
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Menu Names
15 Mar 2007, 1305hrsDunman High SchoolWeather now: No rain
Forecast: Thunderstorm with lightning
from 1400hrs till 1530hrs
Site-specific lightning alert for schools to plan outdoor activitiesA collaboration project with Ministry of Education
Specialised ServicesCustomised lightning warning service for golf clubs and companies involved in lightning-sensitive outdoor activities Warnings issued via
SAMPLE
15 Jan 2006 0945 HR
Lightning warning issued within an area 5 km radius of site
• SMS (“push” alert)• paging• fax
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Climate Information Services
Delivery channels for purchase of climate information• Collection at MSS office• Fax • Post• Email• Government Mall website (Sep 2004)• Collection at One-Stop Service Centre (Apr 2005)
Specialised End-Users• Building & construction industry
• Marine & shipping companies
• Insurance companies
• Legal firms
Climate Information Services
Choice of delivery channels:
• Email• Post• Self-collection
Purchase Customised Climate Data Online
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Future Initiatives
Facilitate access of web-based graphic weather information (e.g. map of real-time rain areas) via GPRS
Expand provision of customised information for delivery to end-users via SMS