Your complete wireless rate plan and features guide
Nov 21, 2015
Your complete wireless rate plan
and features guide
2SaskTel offers a variety of plans to meet your specific needs. If your usage changes, you can change your plan anytime, FREE of charge.
Coverage Map 4
Talk, Text & Data Plans 6
Travel Add-Ons 8
Data Plans 10
Features 14
SaskTel Content Store 19
Wireless Device Protection Plan 21
Travelling with Your Device 22
SaskTels Fair Use Policy 28
SaskTel ranks Highest in Customer Satisfaction with Full-Service Wireless Carriers two years in a row in a study that looked at seven factors, including network quality, offerings and promotions, and customer service.
Why SaskTel Wireless?
SaskTel customers are the most satisfied in Canada!
Only with SaskTel you can get:
Ultimate data in Canada with NO data overage charges!1
Biggest, Fastest, Strongest 4G LTE Network in Saskatchewan
owned and operated by SaskTel.
Best 4G coverage in Canada.
Unlimited text messaging in Canada and the U.S.1
Other great benefits you receive from SaskTel include:
UNLIMITED outgoing calls to every SaskTel Wireless customer
anytime, anywhere in Canada.1,2
Change your wireless plan for FREE at ANY TIME
during your contract.
Upgrade Your Way! Get the phone you want when you want.
SaskTel Stores or Authorized Dealers in over 140 locations
in Saskatchewan.
Always walk out of SaskTel Stores and Authorized Dealers
with your devices working with SaskTel Walk Out Ready.
Equipment financing available on devices.
Add wireless service to your SaskTel bundle and get at least
$5 savings on your monthly SaskTel bill.
1 Available on select plans.
2 Long distance charges will apply to any incoming calls received while outside of the local calling area.
Best coverage in Canada is based on coverage availability. Most SaskTel Wireless Postpaid plans are eligible for Bundle savings with other SaskTel products. Fastest claim is based on LTE speed tests conducted by an independent 3rd party comparing SaskTel 4G LTE to any other LTE network service in Saskatchewan during the weeks of February 4th and 11th, 2013. Testing was conducted at eight sites during daytime commercial hours. Further detail is available upon request. SaskTel has more than twice as many towers as any other 4G LTE wireless network provider in Saskatchewan. SaskTel received the highest numerical score among the full-service wireless service provider in the proprietary J.D. Power & Associates 2012-2013 Canadian Wireless Customer Satisfaction StudiesSM. 2013 study based on responses from 13,357 total consumer responses measuring 4 full service providers and measures opinions of consumers with their wireless service provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in October 2012 and March 2013. Your experiences may vary. Visit jdpower.com.
4Coverage Map
SaskTel Wireless Network
98% 4G Coverage
5Stay connected wherever you
go on Saskatchewans largest
and fastest growing network.
The coverage areas shown are approximate. SaskTel cannot guarantee that coverage will be exactly as shown since factors beyond our control also affect coverage. These include weather conditions, terrain, your distance from a cell tower, and whether the cell is being used indoors or outdoors. Saskatchewan 4G coverage is as of December 31, 2012. 4G LTE coverage effective date is January 31, 2013. 4G LTE coverage effective date is April 11, 2013. Coverage areas outside of Saskatchewan are subject to change without notice. 4G and 4G LTE are not available in all areas. Fastest claim is based on LTE speed tests conducted by an independent 3rd party comparing SaskTel 4G LTE network service to any other LTE network service in Saskatchewan.
97% CDMA Coverage
Existing 4G Coverage December 31, 2012
Existing 4G LTE Coverage January 31, 2013
Future 4G LTE Coverage Throughout 2013, the network will also be extended to Weyburn, Prince Albert, Moose Jaw, Yorkton, Swift Current, Estevan and North Battleford.
EV-DO Rev A & 1X Digital Coverage
1X Digital Coverage
Roaming Partner Coverage U.S. Long Distance Charges Apply
6Talk Plans Talk & Text Plans Talk, Text & Data Plans
Little Talk Big Talk Basic Talk & TextMore
Talk & TextTalk, Text & Starter
Data Ultimate 65
Monthly fee $20 $30 $25 $35 $45 $65
Minutes100
daytime minutes
400 daytime minutes
200 daytime minutes
400 daytime minutes
400 daytime minutes
UNLIMITED daytime minutes
150 long distance
minutes*
SaskTel cell-to-cell calling
N/A
FREE local calls made in SK to other
SaskTel wireless customers
N/A
FREE local calls made in SK to other
SaskTel wireless customers
N/A
UNLIMITED outgoing calls to
every SaskTel wireless customer anytime,
anywhere in Canada**
Additional features
Pay-per-use text messaging (20 per sent
message)
Pay-per-use text messaging (20 per sent
message)
UNLIMITED text
messaging
UNLIMITED text
messaging
UNLIMITED text
messaging
UNLIMITED text, picture &
video messaging
Call Display
Canada-wide data
N/A N/A N/A N/A 250 MB (Additional data 3/MB) UNLIMITED
Extra Cell N/A $25/month N/A $30/month $40/month $60/month
Talk, Text & Data Plans
All plans include:
Unlimited evening (6 pm - 6:59 am) and weekend minutes.
Call waiting, call transfer, three-way calling.
FREE incoming text messages.
Additional usage:
Additional daytime minutes are $0.30/minute.
Long distance is $0.25/minute for calls from within Canada to anywhere in Canada or the U.S. For rates outside Canada, see Travel Add-Ons on page 8.
International long distance rates apply to calls placed to an international number (outside of Canada or U.S.) from within Canada.
U.S. data roaming is $6/MB on the Talk, Text & Starter and Ultimate 65 plan. U.S. roaming is charged on all data used in the U.S. and is not taken out of the included bucket of data in each plan.
Tethered Data can be added to a data plan upon request.
* 150 long distance minutes can be used from within Canada to anywhere in Canada or the U.S.
** Ultimate 65 customers wont be charged long distance for outgoing calls placed within Canada to other SaskTel Wireless customers. Long distance charges will apply to any incoming calls recieved while outside of the local calling area.
7*Extra Cell. Pay for one plan at regular price and save
$5/month on additional devices on the same account.
See chart for details on eligible plans.
Talk Plans Talk & Text Plans Talk, Text & Data Plans
Little Talk Big Talk Basic Talk & TextMore
Talk & TextTalk, Text & Starter
Data Ultimate 65
Monthly fee $20 $30 $25 $35 $45 $65
Minutes100
daytime minutes
400 daytime minutes
200 daytime minutes
400 daytime minutes
400 daytime minutes
UNLIMITED daytime minutes
150 long distance
minutes*
SaskTel cell-to-cell calling
N/A
FREE local calls made in SK to other
SaskTel wireless customers
N/A
FREE local calls made in SK to other
SaskTel wireless customers
N/A
UNLIMITED outgoing calls to
every SaskTel wireless customer anytime,
anywhere in Canada**
Additional features
Pay-per-use text messaging (20 per sent
message)
Pay-per-use text messaging (20 per sent
message)
UNLIMITED text
messaging
UNLIMITED text
messaging
UNLIMITED text
messaging
UNLIMITED text, picture &
video messaging
Call Display
Canada-wide data
N/A N/A N/A N/A 250 MB (Additional data 3/MB) UNLIMITED
Extra Cell N/A $25/month N/A $30/month $40/month $60/month
For information on SaskTel Fair Use Policy see page 28 or visit sasktel.com/fairuse.
8Travel Add-Ons
SaskTel Travel Add-Ons are designed with you in mind,
making it affordable to stay connected no matter where
you travel. Take advantage of options for talk, data and
text, and find the perfect Add-On for your next trip!
Saskatchewan
TALK
Call from anywhere within Saskatchewan to anywhere in Saskatchewan, Canada or the U.S. (Incoming calls while in Saskatchewan are also included.)
Pay Per Minute 25 per minute*
50 Minutes $5/month
300 Minutes $10/month
Unlimited Local Calling $15/month
Unlimited Local Calling and SK to SK Long Distance
$20/month
Unlimited Local Calling and SK to Canada and the U.S. Long Distance
$25/month
Canada
TALK
Call from anywhere within Canada to anywhere in Canada or the U.S. (Incoming calls while in Canada are also included.)
Pay Per Minute 25 per minute*
50 Minutes $10/month
300 Minutes $20/month
600 Minutes $30/month
Unlimited Minutes $60/month
TEXT
Text from anywhere in Canada, U.S. and the Caribbean to anywhere in Canada, U.S. and the Caribbean
Pay Per Use Unlimited Texting included as part of some plans.
20 per text
For more information on travelling with your device please refer to sasktel.com/travel.
United States
TALK
Call from anywhere within the U.S. to anywhere in Canada or the U.S. (Incoming calls while in U.S. are also included.)
Pay Per Minute 95 per minute*
30 Minutes $10/month
200 Minutes $30/month
500 Minutes $60/month
DATA
Data usage within the U.S.
Pay Per Use $3 - $10 per MB(Rates vary by plan)
Pay $10/month for a reduced rate of: $1 per MB
Pay $25/month for a reduced rate of: 50 per MB
Pay $50/month for a reduced rate of: 10 per MB
TEXT
Text from anywhere in Canada, U.S. and the Caribbean to anywhere in Canada, U.S. and the Caribbean
Pay Per Use Unlimited Texting included as part of some plans.
20 per text
International
TALK
Per minute rates range between $1.99 and $6.99 per minute depending on the country you are roaming in.
DATA
Data usage outside of Canada and the U.S.
Pay Per Use $15 per MB
Pay $25/month for a reduced rate of: $10 per MB
TEXT
Text messages sent from outside of Canada, U.S. and the Caribbean
Pay Per Use 65 per text
30 Messages $15/month
100 Messages $40/month
175 Messages $60/month
*Airtime is extra for Pay Per Minute rates.
Talk Add-Ons include both airtime and long distance. Text messages sent to a customer of an international wireless carrier will be charged an additional 20 per message. Data Add-Ons require a current data plan. Minimum first full month charge for all Data Add-Ons. Only available on the Talk, Talk & Text and Talk, Text & Data Plans. Some exceptions apply.
For information on SaskTel Fair Use Policy see page 28 or visit sasktel.com/fairuse.
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Data Plans
SaskTel Data Plans for iPad
4G LTE Data Plans for iPad
Monthly Fee Canada-wide Data Included U.S. Roaming
$20 500 MB $3 per MB
$35 5 GB $3 per MB
Additional data is 5 per MB in Canada.
The SaskTel iPad plans have a maximum data overage charge of $30/month.
For information on SaskTel Fair Use Policy see page 28 or visit sasktel.com/fairuse.
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Mobile Internet Plans
Monthly Fee Canada-wide Data Included U.S. Roaming
$25 500 MB $6 per MB
$30 1 GB $5 per MB
$55 4 GB $3 per MB
$75 8 GB $3 per MB
Additional data is 3 per MB in Canada.
Mobile Tablet Plans
Monthly Fee Canada-wide Data Included U.S. Roaming
$20 500 MB $3 per MB
$35 5 GB $3 per MB
Additional data is 5 per MB in Canada.
For information on SaskTel Fair Use Policy see page 28 or visit sasktel.com/fairuse.
Free yourself from your desk and take advantage
of one of the fastest wireless networks in the world!
No more searching for a Wi-Fi hotspot or internet caf.
Surf the internet, check email and access your network
remotely all you need is a SaskTel mobile internet stick
or capable device with a compatible laptop.
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Monthly Fee Canada-wide Data Included U.S. Roaming
$15 250 MB $6 per MB
$25 1 GB $5 per MB
$60 3 GB $3 per MB
$75 UNLIMITED $3 per MB
Additional data is 3 per MB in Canada. (Not applicable to the $75/month plan.)
Available to new and existing customers in monthly, one, two or three-year term. Any data usage in the U.S. is not taken out of the data included in each plan. Customers on the $15 plan must subscribe to a postpaid wireless voice plan.
For information on SaskTel Fair Use Policy see page 28 or visit sasktel.com/fairuse.
BlackBerry and Smartphone Data Plans
Available to all BlackBerry and smartphone customers.
With these plans you choose the amount of data you
need and each time you use your device for services
like internet, email and instant messaging, the data
is taken from your pool of available data.
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Examples of Data Usage
BlackBerry Smartphone Data Stick
Email Sent/Received (text only)
524,288 52,429 29,959
Email Sent/Received(with attachment)
5,243 3,495 1,748
Web Pages Viewed
14,980 5,825 4,194
Streaming Music 40 hrs 40 hrs 40 hrs
Streaming Video 6.83 hrs 5.69 hrs 4.27 hrs
App/Game Downloads
2,383 256 52
Social Media Posts with Photo
3,495 2,996 2,097
Data usage varies based on which device you are
using. The chart below indicates usage amounts for
1 GB of data in a one-month timeframe for three
device categories:
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Features
Feature Packs
For your device
Monthly fee $10 $15 $20 $25 $17*
Call Display
Enhanced Voice Mail
Text Msg 150 300 2500 UNLIMITED UNLIMITED
Mobile Browser
Unlimited Voice Mail to Text
Picture or Video Msg
10 25
Streaming Video
Streaming Radio
Savings $11 $18 $23 $43 $16
All features require capable devices. If subscribing to the $20 Feature Pack, customer will be charged 45 for each picture/video message over the 10 included in the pack. If subscribing to the $25 Pack, customer will be charged 35 for each picture/video message over the 25 included in the pack.
*$17 Feature Pack is available on Smartphone plans only.
Mobile Browser service is not compatible with BlackBerry.
Feature Packs offer all the features that you use most
often all for one low cost.
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Calling Features
Call Display $5/monthSee whos calling before you answer.
Call Forwarding $2/monthRedirect calls to another number.
Call Forward Busy $2/monthRedirect calls when youre on your device.
Call Forward No Answer $2/monthRedirect calls when your device is off or not answered after five rings.
Get all 3 for $3 $3/monthGet the Call Forwarding features listed directly above for only $3! Thats half price!
Detailed Billing $2.50/monthReceive a detailed list of both local and long distance calls on your monthly bill (without it, only your long distance calls are listed).
Cellular Safety Plan
Cellular Safety Plan $199/year
60 minutes of local and long distance calling per month anywhere in Canada or the U.S.
Pay up front with no additional fees. Free Call Display and detailed billing.
The SaskTel Cellular Safety Plan offer is subject to change or withdraw without notice. The plan is available to new and existing customers. Customers of the plan will be billed for usage over 60 minutes at a flat rate of $1 per minute. Activate this plan on any compatible SaskTel device.
SaskTel brings you a wide selection of great features.
Check out some of our customer favourites.
Enjoy the safety and security of a device without paying
for anything you dont need! One annual payment gives
you or a loved one safety, security and simplicity.
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Voice Mail Services
Mini Voice Mail $3/month 15 per minute message deposit and retrieval
Stores up to five two-minute messages for seven days
Voice Mail $5/month 15 per minute message deposit and retrieval
Stores up to 25 three-minute messages for 14 days
Enhanced Voice Mail $10/month Free message deposit and retrieval
Stores up to 25 three-minute messages for 14 days
Voice Mail answers your calls when you cant, providing
secure storage that is easy to access from any device,
24 hours a day.
Online Voice Mail
Visual Voice Mail
Voice Mail to Text
Login to your Voice Mail account at msging.sasktel.net to access and manage your mailbox.
Quickly and easily view, listen and manage your Voice
Mail messages right on your 4G LTE device without
having to dial into your Voice Mail service. Subscribe
to Visual Voice Mail by texting ADD VVM to 46245.
SaskTel Voice Mail to Text automatically converts your
Voice Mail to text messages or email and sends them
to your device or computer.
Visual Voice Mail $5/monthVisual Voice Mail requires the following SaskTel services: Wireless Voice Mail Data Plan Text Messaging
Voice Mail to Text Pay Per Use 40 per converted message Voice Mail to Text Unlimited $5/month
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Text Messaging
Text MOBILE to 43210 and receive FREE alerts on the latest SaskTel downloads, contests and promotions.
4G LTE devices will send a single typed message
as multiple messages if it exceeds 140 characters.
Charges associated with your Text Messaging plan
will apply for each message segment.
Messages sent from any location within or outside
Canada to a customer of an International wireless
carrier will be charged at $0.20 per message in addition to regular text messaging rates.
Pricing excludes third party shortcodes such as voting,
horoscopes, quizzes, etc, to which regular rates apply.
Text Messaging is an easy and fast way to communicate
with friends and family. Received messages are FREE!
Text Messaging Pay Per Use 20 per messageThe ability to send and receive Text Messages is
included with all rate plans on a pay per use basis
within Canada, U.S. and Caribbean. Unlimited Text
Messaging is included as part of some plans.
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Picture/Video Messaging
Picture and Video Messaging Pay Per Use 75 per messagePay only 75 for each message you send.
Received messages are FREE!
Picture and Video Messaging Basic $5/monthGives you 10 sent messages and UNLIMITED received
messages. Each additional sent message is 45 each.
Picture and Video Messaging Enhanced $10/monthGives you 25 sent messages and UNLIMITED received
messages. Each additional sent message is 35 each.
Snap pictures or take short videos and send them to
your friends or family on their device or to an email
address. Store your pictures and videos on your online
photo album where you can modify them to your
liking. The ability to send and receive picture and video
messages is included with all rate plans on a pay per
use basis. Available only on capable devices.
For information on SaskTel Fair Use Policy see page 28 or visit sasktel.com/fairuse.
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SaskTel Content Store
Downloads starting at 99Get the latest ringtones, games, wallpapers and
applications right from your device. Download directly
from your device or from mobile.sasktel.com. The ability to download is included with all rate plans on a
pay per use basis. Available only on capable devices.
Starting at 69With over 1.5 million songs to choose from, in almost
any genre, you can listen to your music anytime,
anywhere right on your device. A selection of full
track music is DRM free* meaning that songs you
have purchased through your device can also be
downloaded to your computer, MP3 player, etc. for
FREE. The ability to download is included with all rate
plans on a pay per use basis (rates vary).
* SaskTel DRM free Music capable device is required. Internet access is required for downloading either from the website or WAP. A Data plan with Internet access is required.
Full Track Music
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Streaming Video, Streaming Radio and Mobile TV are available on select devices. A Data plan is required. Depending on the Data plan, usage charges may apply.
*For information on SaskTel Fair Use Policy see page 28 or visit sasktel.com/fairuse.
Get all three! Save $12!$15 Streaming Pack
Mobile TV Streaming Video Streaming Radio
Streaming Video
Streaming Radio
Mobile TV
$10/monthStreaming Video allows you to watch video clips
anywhere you go. Get unlimited usage in Canada*
with reduced speeds after 10 GB* and access to over
67 video channels in a variety of categories. Enjoy clips
from Accuweather, CBC News Network, The Score,
Sesame Street, Global National, The Fight Network
and more. You can search for content and bookmark
your favourites.
$10/monthJust like satellite radio, Streaming Radio allows you to
listen from your device. Get unlimited usage in Canada*
with reduced speeds after 10 GB*, commercial-free
access to 37 amazing stations, like 80s, Alt Indie,
Hip Hop, Country, Rock, Dance and Electro. Experience
your new and old music favourites from any genre
and it goes anywhere you go. You can search for
specific radio stations and bookmark your favourites.
$7/monthWith Mobile TV you can watch live TV shows and
looped content right on your device. Get unlimited
usage in Canada* with reduced speeds after 10 GB*
and access to our growing line-up of channels to
keep you entertained. Enjoy news and entertainment
from CBC News Network, The Weather Network,
Comedy Time and Fight Reel. Or keep your children
entertained with their favourite shows on YTV and
Treehouse and more.
Sign up now and receive one month for FREE.
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Wireless Device Protection Plan
SIGNING UPSign up when you activate your device, or up to
12 months afterwards.
At SaskTel, we know how valuable your wireless device
is to you and how stressful it can be if something
happens to it.
If your device is lost, stolen, damaged or malfunctioning
SaskTel can help. SaskTel now offers a Wireless Device
Protection Plan, administered by eSecuritel.
PAYMENTFor $6 or $7 a month, youre protected against loss,
theft and damage. For each approved claim, you simply
pay a deductible ranging from $75 to $225, depending
on the type of device.
Weve made it easy to replace your device quickly
and without hassle. Your claim can be processed over
the phone and a replacement device can be picked
up at a SaskTel Store or SaskTel Authorized Dealer.
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Travelling with Your Device
Canadian Roaming
The SaskTel 4G network is part of a larger, nationwide network, providing the best coverage in Canada. You can use your 4G or 4G LTE phone across Canada where SaskTel has established roaming agreements with other 4G-compatible network providers.
Airtime Charges Your regular airtime will be charged based on your wireless voice plan.
Voice Mail When retrieving messages, youll be billed standard airtime charges and long distance according to your wireless service plan instead of being charged the rates associated with your Wireless Voice Mail package.
Long Distance Charges You may also be charged long distance charges depending on your wireless voice plan, where you are and where you are calling.
Calls made to or received from a Canadian or U.S. landline or wireless device are $0.25 per minute.
Travel Add-Ons are available.
Text Messaging Charges Received messages are free Sent Text Messages are charged $0.20 per message. If you subscribe to Unlimited Text Messaging the fee is included in your subscription.
Messages sent to a customer of an international wireless carrier will be charged at $0.20 per message in addition to regular text messaging rates.
Pricing excludes third party shortcodes such as voting, horoscopes, quizzes, etc. to which regular rates apply.
Data Charges Your data plan includes a set amount of data that can be used Canada-wide. Any usage in excess of this monthly amount will be billed to you according to your plans additional data rate.
SaskTel offers plans that include Unlimited Canada-wide Data with no overage charges. Refer to pages 6 or 12 for details.
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Refers to using your device anywhere in Canada outside
of Saskatchewan.
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BILLING
Since each situation is unique, we recommend you contact the Customer Relationship Centre at 1-800-SASKTEL (727-5835) before you travel to find out the most cost-effective way to use your device while travelling. You could:
Add a Travel Add-On to your current wireless service plan for additional local and long distance minutes.
Avoid data roaming charges by using Wi-Fi networks to access data for no charge or a nominal fee. See Accessing Wi-Fi on your smartphone or Accessing Wi-Fi on your tablet for instructions on connecting to Wi-Fi.
We rely on other wireless carriers to provide us with the details of the calls you make outside the province. Therefore, billing may be delayed. Charges for calls made outside of the province are calculated based on the rate plan and minutes available at the time the call was placed.
For more information on Canada-wide roaming visit sasktel.com/coverage.
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U.S. Roaming
Airtime ChargesWhen you are travelling anywhere in the United States, calls made to or received from a Canadian or United States landline or wireless device are $0.95 per minute. Travel Add-Ons are available.
Voice MailRetrieving messages from your device while roaming in the U.S. will be billed depending on the rate plan subscribed to as follows:
If you are on a calling plan that includes airtime only, you will be billed $0.95 per minute when retrieving messages
If you are on a Travel Add-On, you will be billed if you exceed the minutes available in your Add-On. Visit msging.sasktel.net from a computer to listen to your wireline or wireless Voice Mail for free.
DataU.S. Roaming rates specific to your data plan apply and range from $3/MB $10/MB. Data usage is not deducted from the data included in your plan. Travel Add-Ons are available.
Text Messaging Charges Incoming text messages are free. Sent text messages are charged $0.20 per message. If you subscribe to Text Messaging Basic or Unlimited, the fee is included in your subscription.
Messages sent to a customer of an international wireless carrier will be charged at $0.20 per message in addition to regular text messaging rates.
Pricing excludes third party shortcodes such as voting, horoscopes, quizzes, etc. to which regular rates apply.
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BILLING
Since each situation is unique, we recommend you contact the Customer Relationship Centre at 1-800-SASKTEL (727-5835) before you travel to find out the most cost-effective way to use your device while travelling. You could:
Add a Travel Add-On to your current wireless service plan for lower long distance rates and data rates.
Avoid data roaming charges by using Wi-Fi networks to access data for no charge or a nominal fee. See Accessing Wi-Fi on your smartphone or Accessing Wi-Fi on your tablet for instructions on connecting to Wi-Fi.
We rely on other wireless carriers to provide us with the details of any wireless usage in the U.S. Therefore, billing may be delayed.
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International Roaming
Calling Per minute rates range between $1.99 and $6.99 per minute depending on the country you are roaming in.
All calls are charged per minute and billed to your SaskTel wireless account in Canadian funds.
Charges for premium calls while roaming, such as vote lines, information and directory assistance service, etc., are extra.
You only pay for the roaming minutes that are used, and these minutes are never deducted from the free minutes included in your plan.
Data $15.00 per MB Data is charged in 10 KB increments to your SaskTel wireless account in Canadian funds.
Any data used while in 4G LTE coverage is not deducted from the data included in your regular data plan.
Avoid data roaming charges by using Wi-Fi networks to access data for no charge or a nominal fee. See Accessing Wi-Fi on your smartphone or Accessing Wi-Fi on your tablet for instructions on connecting to Wi-Fi.
Travel Add-Ons available.
Text Messaging Incoming text messages are free. Messages sent while roaming in international locations (outside Canada, the U.S., and the Caribbean) are charged a $0.65 fee in addition to regular text messaging charges.
Messages sent to a customer of an international wireless carrier will be charged at $0.20 per message in addition to regular text messaging charges.
Pricing excludes third party shortcodes such as voting, horoscopes, quizzes, etc. to which regular rates apply.
Travel Add-Ons available.
Voice Mail Regular voice mail charges apply. When you access your voice mail, the per-minute charge for the country you are in will apply, which includes both airtime and long distance.
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Roaming in CDMA coverage If you have a CDMA phone, you maybe be able to roam in countries that still have CDMA coverage, such as Mexico and the Caribbean.
Calls are $0.95 per minute, including long distance and airtime.
Sent text messages are charged $0.20 per message. If you subscribe to Unlimited Text Messaging the fee is included in your subscription.
Messages sent from outside of Canada to a customer of an international wireless carrier will be charged at $0.20 per message in addition to regular text messaging rates.
BILLING
Since each situation is unique, we recommend you contact the Customer Relationship Centre at 1-800-SASKTEL (727-5835) before you travel to find out the most cost-effective way to use your device while travelling.
We rely on other wireless carriers to provide us with the details of any wireless usage outside of Canada. Therefore, billing may be delayed.
All charges are billed to your SaskTel wireless account in Canadian funds. Taxes, including foreign government charges on telecommunications services, are extra. GST and PST apply.
To find out the services and rates in your travel area, use
the International roaming search tool on sasktel.com.
For information on SaskTel Fair Use Policy see page 28 or visit sasktel.com/fairuse.
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SaskTels Wireless Data Fair Use Policy is designed to provide an optimal network experience for all customers on SaskTels Wireless Network. Excessive data usage negatively impacts the quality of service for customers by reducing Internet speeds, delaying text messages, and increasing dropped calls.
TERMS AND CONDITIONS
SaskTels Wireless Data Fair Use Policy is subject to change from time to time in order to maintain an ongoing positive experience for all customers on SaskTels Wireless Network as well as on SaskTels Roaming Partners Networks. SaskTel will inform you of any changes in this policy by posting such changes to sasktel.com or communicating them to you in such other manner or medium as SaskTel determines is reasonable in the circumstances. SaskTel will endeavour to give 30 days prior notice of changes in this policy.
1. While on the SaskTel Wireless Network in Canada
a. SaskTel reserves the right to limit throughput or the amount of data transferred, deny, suspend or terminate the Service or any part, component or feature thereof, without notice, to anyone believed to be using any SaskTel provided wireless data service or feature in any manner that adversely impacts SaskTels network or its service levels, as determined by SaskTel.
b. SaskTel reserves the right to limit a Customers data speeds should the Customers total data usage exceed a predetermined level ranging between 6 GB and 25 GB in a given monthly bill cycle; for prepaid customers this is the first day of every month. This reservation applies to all wireless data plans.
c. SaskTel will endeavour to notify Customers when they have reached this predetermined limit in a given monthly bill cycle.
Wireless Data Fair Use Policy
SaskTels Fair Use Policy
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2. While Roaming Outside Canada
a. SaskTel reserves the right to limit a Customers data speeds should the Customers total data usage exceed a predetermined level ranging between 200 MB and 500 MB in a given monthly bill cycle while roaming on any wireless network outside of Canada; for prepaid customers their monthly bill cycle date is the first day of every month. This reservation applies to all data plans.
b. SaskTel will endeavour to notify Customers when they have reached this limit.
Important note for customers with a SaskTel Wireless Travel Add-On
Wireless Travel Add-On customers are subject to this Wireless Data Fair Use Policy with the following alterations.
The existing roaming usage limits as defined in the Wireless Data Fair Use Policy are:
a. Increased to 10 GB for United States roaming if a United States Wireless Travel Add-On has been purchased. Note that purchasing an International Wireless Data Travel Add-On will not increase existing roaming usage limits. International Data Travel Add-Ons are subject to the limits as defined in Section 2 of this Wireless Data Fair Use Policy.
Notes:
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Were here for you!
SaskTel gives you the flexibility to contact us however you choose.
Our Customer Care team is available Monday to Friday, 8 a.m. to 8 p.m. and Saturday from 9 a.m. to 5 p.m. All calls to Customer Care are free.
Just dial 1-800-SASKTEL (727-5835). It couldnt be any easier or faster!
Stop in at one of more than 140 SaskTel Stores or Authorized Dealers across the province. See the SaskTel Phonebook listings (in print and online at sasktelphonebook.com) under Cellular for the SaskTel Authorized Dealer nearest you.
Or visit us online at sasktel.com.
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