WIP and Kaizen-Key Tools for Enabling Continuous Improvement · WIP and Kaizen: Key Tools for Enabling Continuous Improvement Michael DePaoli Agile/Lean Coach, VersionOne [ August

WIP and Kaizen: KeyWIP and Kaizen:  Key Tools for Enabling Continuous Improvement

Michael DePaoliAgile/Lean Coach, VersionOne

[ August 9, 2011

Welcome – About your Speaker

Michael DePaoli• Agile / Lean Coach, VersionOne• 13 Years Agile and Lean experience• 26 Years in software industry – roles

from developer to CTO, Product o de e ope o C O, oduc Owner, Management Consultant

• Specializing in helping companies craft strategies for Lean-Agile transformation and context specific tactics leveraging systems & interdisciplinary thinking

[email protected]

http://www.linkedin.com/in/mdepaoli

@AgileMike

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@AgileMike

Why Do Continuous Improvement Efforts Fall Short?

• Magical Thinking• Teams executing a PDA cycle and forget g y g

the ‘C’• Assumption that continuous improvement Assumption that continuous improvement

at the Team level is an innate skillC p C lt D ’t V l It• Company Culture Doesn’t Value It

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Magical ThinkingMag cal Th nk ng

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PD APD A

The Missing ‘C’g

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Continuous Improvement Isn’t an Innate Skill of Teamsan Innate Skill of Teams

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Company Culture doesn’t value Continuous ImprovementContinuous Improvement

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Share what has impeded your Team’s Continuous Improvement Efforts?

Sailboat Innovation Game

Continuous Continuous Improvement

Paradise

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“It is not necessary to change. Survival is not mandatory.”

W. Edwards Deming

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Improvement in Organizations requires change of one type or another

Why does change fail so frequently?y g q y

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Because Size Matters!B MWhen it comes to change

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Big Changes Can Be Scary… Cause a more primitive response

OrHere’s how your role will change working within g k gthe Scrum process……

Product Manager

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g

Our 3 Brains

Don’t awaken the Amygdala!It can override our NeocortexIt can override our Neocortex

Our rational brain

(AMYGDALA)(AMYGDALA)

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H d bl ti How do we enable continuous improvement without having p g

continuous fear…?

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Kaizen

To Make Better

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Why Kaizen Works

“All changes, even positive ones, are scary. Attempts to reach goals through radical or

l i f f il b hrevolutionary means often fail because they heighten fear. But the small steps of Kaizen disarm the brain’s fear response stimulatingdisarm the brain s fear response, stimulating

rational thought and creative play.”

- Robert Maurer, PhD.

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• Kaizen enables“continuous improvement” − roots in TWI• Kaizen deals in the small – small thoughts, actions, and

rewardsrewards• Small change avoids fear response• Many small changes can quickly result in big change Many small changes can qu ckly result n b g change

without the overhead

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WIP Limits – A Small Change With Big Impact

• This small change can have dramatic affect in improving cycle time, throughput and quality

• It provides a means to enable continuous improvement• It provides a means to enable continuous improvement

Product Customer

WIPLIMIT

Product Quality

Customer Satisfaction

Process Effectiveness

Social Capital

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WIP id i t lik WIP can provide an immune system like response to impedimentsp p

It frees up the time for improvements d i ti t and innovation to occur

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Swarming Behavior on Bottlenecks

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Know what you'd like to improve? Wh t ill t k What will you measure to know

that you are improving? y p g

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Review

• We shared experience of Why continousimprovement / change efforts fall shortp g

• Explored why change fails – Our brain and the importance of the size of changep g

• Explored Kaizen• Looked at introd cin WIP as an Exa ple of • Looked at introducing WIP as an Example of

KaizenI i l • Improvement requires measurement, else how do you know you’re improving

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y y

Q&A Opportunity

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References

• James Thorton, “Humans have three brains” , article posted on site “The Book of Threes -a Subject Reference Encyclopedia”

– Article: http://www.threes.com/index.php?option=com_content&view=article&id=2472:humans-have-three-brains&catid=70:science&Itemid=52

• Robert Maurer, Ph.D. , One Small Step Can Change Your Life: The Kaizen Way

• Dan and Chip Heath, Switch

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