Best Practices and Service Models Confidential-Unauthorized dissemination & distribution is strictly prohibited.
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Best Practices and Service Models
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Wincere’s Strategic Partnership Model
6. We act on your behalf and represent you to help in achieving the results.
5. "Economy of Scale" allow us to be cost effective and pass along those savings to you.
4. As our preferred client, you receive the highest level of support and commitment from us.
3. Our leadership team has been in your shoes and has an appreciation for the challenges you face.
2. Our benefit/gain of the tied to the client are meeting its objectives.
• are needed by the client
• we have proven and mature expertise in the areas of need.
1. The foundation of the partnership model is based on validation by the client that our services and products -
7. We are proactively augmenting the efforts of the client in identifying the opportunities to realize improved results.
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BEST PRACTICES - CONTROLLED DELIVERY METHODS
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A 3-tiered setup consisting of the following environments is being recommended
• Development Environment– Development team builds the solution in dedicated
servers maintaining the sanity of source code and client facing environments
• Staging Environment– The client performs ‘user acceptance testing’ and
formally approves the solution as conforms to the specifications
• Production Environment– Post successful acceptance of the solution delivered
on staging, solution is updated on production environment for end users
Production
Staging
Development
Review
Upload
INDIA
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BEST PRACTICES – PROJECT MANAGEMENT - 1
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– Project Management Tool – Advanced Visualization, Interaction and Artificial Intelligence (AVIA).
– Agile and Scrum development methodology.– Configuration Management for product/solutions versioning and source control.– PMI’s Principals of project management.
• Scope, Schedule, Cost, Quality, Risks and Quality management.
– PCI Compliance– Quality Compliance and Audits
At Wincere, we use industry proven best project management practices to ensure conformance to the requirements for our clients.
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Software Migration, Porting and Internationalization
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Porti
ng O
n Diff
eren
t
Tech
nolo
gy St
ack Building The Unicode
Support In Products
Porting Software On
Different OS & DB
Correcting Byte-order Dependencies
Loca
ting
Miss
ing
Func
tions
Inte
rface
s
Converting ASCII/EBCDIC
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WEEKLY PROJECT CONFERENCEPHONE CALLS
PROJECT METRICS DASHBOARD EMAILS
ACTION TRACKER ANNOUNCEMENTS
ISSUE TRACKER RISK TRACKER
Global & Integrated Team
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OnsiteTeam
OffsiteTeam
• PMO Business Analyst
Core Group
• Technical Leads System Analyst Functional Head
• Development User Interface Data Base Quality Assurance
• PMO Business Analyst
Core Group
• Technical Leads System Analyst Functional Head
• Development User Interface Data Base Quality Assurance
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Wincere as an Offshore Partner
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Exceed Customer
Expectation
BEST PRACTICES & MATURE PROCESSES
HUMAN RESOURCES & SKILL RETENTION
– Relationship Management– Knowledge Management– Quality process– Adapting to client-specific QMS– SLA Compliance
– ISV Expertise– Training & Multi-skilling– Ethics & Multi-cultural milieu– Retention Strategies
PHILOSPHY– Flexible And Reliable
Strategic Partner
INFRASTRUCTURE– Recruitment Infrastructure– Global Connectivity– Business Continuity– Information Security
Offshore Infrastructure
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– Security– Blended Telephony Architecture– Fully Redundant Data Infrastructure– Power– Data Center– User End– Dedicated Lab– Servers, Desktops– Data Storage
Located in prime areas in the cities of Hyderabad and Noida, our offices occupy a convenient position with quick access to the Airport, Government Offices, Hitec City, etc.
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Software Technical Support Outsourcing
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Offer a complete package, including email support, voice support and online technical support to clients
Knowledge Bank
Support Tool
QA & Testing
Tools for Request Tracking
Support Helpdesk
Status Reposting
Online Personal(If required)
Client SidePersonalized Account Manager
Escalation Medium
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SoftwareEngineering
Bug Fixes & Release Patches
Sustaining Software Engineering
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Sustaining Software engineering Services includes
Maintenance Of The Code Base
Continuous Integration
Custom Enhancement
End-of –Life Product Support
Acting As Feedback
Mechanism
Retrofitting Security Patches
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Team Structure for Dedicated Development Center
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Onsite
Projects
– Analysis and Planning
– High level Design
– User Interface Design
– Project Co-ordination
– Onsite Testing
– Implementation
Post Implementation Support
– Rapid Reaction Support
Offsite
Projects
– Management
– Detailed Design
– Coding
– Testing
– Documentation
Post Implementation Support
– Bug Fixes
– Warranty Support
– Maintenance
20-30% Effort 70-80% Effort
– Intelligent Project Breakdown
– Leverage Extended Workday
– Leverage Cost Efficiencies
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Transition Plan
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PLANNING TRANSITION INTEGRATED SOLUTIONDELIVERY
PROCESS CONTROLS
ONSITE
Identify Skills
Setup Team
Onsite Assessment & Planning
Knowledge Transfer
Development
Blended Support
Project Management
Configuration Management
Incident Management
OFFSHORE
Requirements
Deliverables
Knowledge Acquisition
Infrastructure Set-upOngoing Offshore Operations
Partial List of Clients
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