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#custserv
2011-08-24 to 2011-08-24 62 contributors
562 Twitter search results 123 retweets 227 @replies 26 links
Time User Tweet
2011-08-24 1:00 am RichardNatoli @GregOrtbach Good to see you and everyone else. #custserv
2011-08-24 1:00 am chasmiller @CustServGreeter Good to see you, Roy! Hello everyone in
#custserv
2011-08-24 1:00 am JeffreyJKingman Co-host / founder of #custserv and ex-fine-dining chef #custserv
2011-08-24 1:00 am RoyAtkinson Starts Now: Will low #Facebook Customer Satisfaction boost
#GooglePlus ? #custserv w/ @MarshaCollier @JeffreyJKingman
2011-08-24 1:00 am ImMarkBernhardt @millionsofmyles Hi, Myles! #custserv
2011-08-24 1:00 am bridgetlhk Hi! Checking in for #custserv chat tonight.
2011-08-24 1:00 am action_jay Checking into the #custserv stream because I can, dangit.
2011-08-24 1:00 am objective_eye Hey everyone in #custserv land, I'm Danny, I run a customer
research and mystery shopper business operating in the UK and
Ireland.
2011-08-24 1:00 am CustServGreeter It's time for brief intros - tell us about you in 140, please. #custserv
2011-08-24 1:00 am GregOrtbach @chasmiller Hi Chas - nice to see you again. #custserv
2011-08-24 1:00 am ImMarkBernhardt Good evening, Roy! @CustServGreeter #custserv
2011-08-24 1:01 am GregOrtbach @objective_eye Very cool Danny - nice to 'tweet' you. #custserv
2011-08-24 1:01 am MarshaCollier CHecking into #custserv! Author of the Online Customer Service
Guide (and others) here! marshacollier.com
2011-08-24 1:01 am BarryBirkett @gregortbach Good evening, Greg! Hope you and the world are
treating each other well! #custserv
2011-08-24 1:01 am Marcio_Saito Good Evening #custserv. I will need to leave early, but stopped by to
say hi.
2011-08-24 1:01 am JeffreyJKingman We started counting tweets this hashtag Apr 2010 - will break past
155,000 by tomorrow #custserv
2011-08-24 1:01 am ImMarkBernhardt Howdy, Greg! #custserv
2011-08-24 1:01 am GregOrtbach @action_jay Howdy stranger! How are you doing? #custserv
2011-08-24 1:01 am Redror RT @millionsofmyles: #custserv Good Morning from Melbourne,
Australia. Good evening to you all in North America.
2011-08-24 1:01 am CustServGreeter Hello there @action_jay @bridgetlhk @objective_eye
@ImMarkBernhardt @chasmiller @RichardNatoli #custserv
2011-08-24 1:01 am ImMarkBernhardt Oops -- Howdy, Greg! @GregOrtbach #custserv
2011-08-24 1:01 am chasmiller @GregOrtbach Thanks, Greg. Looking forward to your #custserv
insights tonight.
2011-08-24 1:01 am MarshaCollier Tonight's topic: Will low Facebook Customer Satisfaction boost
Google Plus ? #custserv Please join us if you like the topic!
2011-08-24 1:01 am GregOrtbach @BarryBirkett Right back at you Barry. :) Yes, we're good. ;)
#custserv
2011-08-24 1:01 am JeffreyJKingman This chat founded Dec 09 by @marshacollier and I; @royatkinson
became @custservgreeter shortly thereafter #custserv
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2011-08-24 1:01 am RichardNatoli I'm Dir Acct Mgmt with a B2B Help desk services company. Been in
service and sales over 15 years. #custserv
2011-08-24 1:02 am MarshaCollier @RichardNatoli Good to see you! #custserv
2011-08-24 1:02 am action_jay @GregOrtbach good as ever! Happy to be here and looking forward
to a fun chat #custserv
2011-08-24 1:02 am RichardNatoli @MarshaCollier Great to see you too. Interesting topic tonight.
#custserv
2011-08-24 1:02 am catykobe Hey #CustServ... Will not make it tonight. Have fun!
2011-08-24 1:02 am millionsofmyles #custserv intro: CSI/CRM Specialist for Mercedes-Benz Australia.
Automotive Industry futurist.
2011-08-24 1:02 am JeffreyJKingman RT @MarshaCollier: Tonights topic: Will low Facebook Customer
Satisfaction boost Google Plus ? #custserv #custserv
2011-08-24 1:02 am RoyAtkinson a.k.a. @CustServGreeter - long time support pro w/customer service
excellence as a focus. #custserv
2011-08-24 1:02 am GregOrtbach @chasmiller Might be more of a lurker - been avoiding Facebook so
far - much to the dismay of the @webAssistca SM dept! #custserv
2011-08-24 1:03 am CustServGreeter Hello hosts @JeffreyJKingman @MarshaCollier #custserv
2011-08-24 1:03 am Jmodio Hey everyone! #custserv
2011-08-24 1:03 am MarshaCollier Tonight's chat will be archived at Scribd #custserv Chats
http://t.co/5STkjG6
2011-08-24 1:03 am JeffreyJKingman @millionsofmyles futurist? Let's connect on Google+ - I have a futurist
circle #custserv
2011-08-24 1:03 am GregOrtbach @catykobe We'll miss you - but save you a seat for next time!
#custserv
2011-08-24 1:03 am RichardNatoli @GregOrtbach Facebook is one platform that is misaligned with
#custserv IMHO.
2011-08-24 1:03 am objective_eye @GregOrtbach likewise Greg. Good to meet you #custserv
2011-08-24 1:03 am MarshaCollier @RoyAtkinson Might you start us off with the first question?
#custserv
2011-08-24 1:03 am CustServGreeter Q1. Have you used Google Plus? If so, which would you rate a better
social network - Google+ or Facebook? #custserv
2011-08-24 1:04 am GregOrtbach Perhaps why I've never gone there.RT @RichardNatoli:
@GregOrtbach Facebook is one platform that is misaligned with
#custserv IMHO. #custserv
2011-08-24 1:04 am JeffreyJKingman Please feel welcome to join everyday customer service community at
http://t.co/b6FqK46 #custserv
2011-08-24 1:04 am ImMarkBernhardt Much more apt for marketing. RT @RichardNatoli: @GregOrtbach
Facebook is one platform that is misaligned with #custserv IMHO.
2011-08-24 1:04 am 7shores #custserv People love to complain about FB, but they are not leaving
it. G+ has better control over incoming & outgoing message streams
1/2
2011-08-24 1:04 am Jmodio FB right now, all my friends are still on it. Hoping G+ will land me a job
though. #custserv
2011-08-24 1:04 am chasmiller #Custserv topic translation: Will Facebook be MySpace'd?
2011-08-24 1:04 am MarshaCollier A1: Google Plus is a more fulfilling experience, better controls on
privacy and great way to connect without silly "friending" #custserv
2011-08-24 1:04 am Marcio_Saito A1: Google has better software, Facebook has my friends for now
#custserv
2011-08-24 1:05 am KnowledgeBishop @CustServGreeter Hey there, Tristan here. SocialCRM in hi-tech.
Hopping into #custserv as long as KnowledgeNuggets stay in their
Page 3
beds.
2011-08-24 1:05 am allegiancetweet Good article, for CI to be effective companies need to adopt a
multi-channel approach, http://t.co/5hcCOOK #custserv
2011-08-24 1:05 am RoyAtkinson Topic Reminder: Will low #Facebook Customer Satisfaction boost
#GooglePlus ? #custserv
2011-08-24 1:05 am JeffreyJKingman Ouch :) RT @chasmiller: #Custserv topic translation: Will Facebook
be MySpaced? #custserv
2011-08-24 1:05 am 7shores #custserv But people need a reason to move from FB to G+. It isn't
build it and they'll come. 2/2
2011-08-24 1:05 am BAMSocialCRM Good day #Custserv.. Checking in for the first time.. #custserv
2011-08-24 1:05 am GregOrtbach Is there an @google movie yet? #wondering #custserv
2011-08-24 1:05 am RoyAtkinson A1. I use them differently, so apples and oranges for me. I try to use
the features each offers. #custserv
2011-08-24 1:05 am JeffreyJKingman Anyone still have an account at MySpace? I haven't logged in in
years.. #custserv
2011-08-24 1:06 am RichardNatoli For the most part, I see G+ and FB ending up in the same place.
Won't be much on either that the other one won't do. #custserv
2011-08-24 1:06 am BarryBirkett A1 - Right now FB seems more conducive to #custserv but IF custs
move to G+ transition could be happen quickly.
2011-08-24 1:06 am JeffreyJKingman @BAMSocialCRM Welcome here :) #custserv
2011-08-24 1:06 am CustServGreeter Welcome @BAMSocialCRM @7shores @KnowledgeBishop
@Marcio_Saito @Jmodio #custserv
2011-08-24 1:06 am objective_eye #custserv google+ still very much in trial stage in the UK not sure if
that's the case in US. Nobody here seems sure what to do with it...
2011-08-24 1:06 am action_jay A1 G+ has more potential for monitoring and controlling conversation
threads on it. Still no API though, or brand pages #custserv
2011-08-24 1:07 am JeffreyJKingman @BarryBirkett It will be interesting to see what happens when G+ rolls
out brand accounts #custserv
2011-08-24 1:07 am LovelyLu A1 I 'hung out' for the first time tonight... I liked it - I don't find one
better than the other. #custserv
2011-08-24 1:07 am ImMarkBernhardt Facebook has mass, inertia. Newton's 1st law. RT @Marcio_Saito:
A1: Google has better software, Facebook has my friends for now
#custserv
2011-08-24 1:07 am MarshaCollier A1: Google Plus is a place where business people can connect in
professional surroundings. Can have private convos #custserv
2011-08-24 1:07 am bridgetlhk Forgot the #custserv hashtag! I do PR for KU School of Nursing &
own a MaggieMoo's.
2011-08-24 1:07 am Jmodio @JeffreyJKingman @BarryBirkett I agree #custserv
2011-08-24 1:07 am JeffreyJKingman Michael Dell a month ago tried using G+ hangout for customer service
- have not seen results #custserv
2011-08-24 1:08 am GPlusUpdate RT @RoyAtkinson - Topic Reminder: Will low #Facebook Customer
Satisfaction boost #GooglePlus ? #custserv
2011-08-24 1:08 am Marcio_Saito For #custserv neither #FB nor #Googleplus. #Twitter is still the
platform.
2011-08-24 1:08 am action_jay @JeffreyJKingman he still likes the idea and will continue pushing for
it though #custserv
2011-08-24 1:08 am millionsofmyles #custserv I like the peace of G+ I don't see oversharing yet.
Facebooks no chat/contact policy especially if you're not at fault is
scary.
2011-08-24 1:08 am Jmodio @JeffreyJKingman They were a pioneer on twitter though.
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#custserv
2011-08-24 1:08 am JeffreyJKingman @lovelylu Allo! #custserv
2011-08-24 1:08 am chasmiller Facebook is very clunky for #custserv to manage the experience
well. Variation on their ad platform for geotargeted wall messaging?
2011-08-24 1:08 am LovelyLu A1 Actually, I don't think the major platforms work better than live
chat... #custserv
2011-08-24 1:08 am Jmodio @JeffreyJKingman Are you familiar with @VYou at all? #custserv
2011-08-24 1:09 am Marcio_Saito @immarkbernhardt If it is moving slow, will continue to move slow :o)
#custserv
2011-08-24 1:09 am MarshaCollier Was the Hangout a new/different experience in any way? RT
@LovelyLu: A1 I 'hung out' for the first time tonight... I liked it
#custserv
2011-08-24 1:09 am bridgetlhk My customers are on Facebook, so I'm there. But see opportunity with
G+ especially for my University. #custserv
2011-08-24 1:09 am CustServGreeter Hi there @catykobe 2. Have you ever felt need to access Facebook
customer service? How would you rate it? #custserv
2011-08-24 1:09 am susie_parker Jumping in to #custserv now. My first time!
2011-08-24 1:09 am MarshaCollier @millionsofmyles I couldn't agree more. The clean interface seems
more businesslike as well #custserv
2011-08-24 1:09 am CustServGreeter Q2: 2. Have you ever felt need to access Facebook customer
service? How would you rate it? #custserv
2011-08-24 1:09 am Marcio_Saito Will have to bail out. Have a great chat. #custserv
2011-08-24 1:09 am cvonwallenstein RT @wirthkarl: RT @apptegic: Online services enable better
customer service if you #measure and respond. http://t.co/aO9v8C4
#custserv
2011-08-24 1:09 am JeffreyJKingman @Jmodio No - can you forward link ? #custserv
2011-08-24 1:09 am millionsofmyles #custserv I always keep in mind that G+ is in .9 stage and not
officially released. It shouldn't be a new Facebook or twitter. It should
G+
2011-08-24 1:10 am objective_eye #custserv think FB is very B2C orientated. G+ has the potential to
have B2C & B2B on one platform, which will be very useful.
2011-08-24 1:10 am KnowledgeBishop In every industry, the brand with the most genuine respect for
customers has the best long-term chance. #custserv
2011-08-24 1:10 am action_jay @susie_parker welcome aboard :) #custserv
2011-08-24 1:10 am JeffreyJKingman @susie_parker Welcome here Susie :) #custserv
2011-08-24 1:10 am Jmodio @JeffreyJKingman http://vyou.com/ #custserv
2011-08-24 1:10 am BAMSocialCRM Do you see FB better for B to C #Custserv? #custserv
2011-08-24 1:10 am mike_nunes A1: Google+ is still my Twitter contacts. FB friends really haven't
caught on. A quick import friends might fix that #custserv
2011-08-24 1:10 am LovelyLu @MarshaCollier It was skype with a bigger screen.... I did like that it
told me to fix my hair before connecting! #custserv
2011-08-24 1:10 am ImMarkBernhardt Good to see you while you were here. RT @Marcio_Saito: Will have
to bail out. Have a great chat. #custserv
2011-08-24 1:10 am bridgetlhk @MarshaCollier Good to see you too!#custserv
2011-08-24 1:10 am krcraft Mostly agree, but customer choice drives it? RT @Marcio_Saito: For
#custserv neither #FB nor #Googleplus. #Twitter is still the platform.
2011-08-24 1:10 am MarshaCollier A2: Facebook has customer service? Show me, I dare you! I'm an
ads customer and can't get help but for days later #custserv
2011-08-24 1:10 am sujamthe Are you on #custserv chat with @marshacollier, like how we she
brings perspective from all evolving technologies
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2011-08-24 1:10 am JeffreyJKingman @CustServGreeter I find Facebook custserv clunky; abstract and
distanced #custserv
2011-08-24 1:10 am susie_parker Thoughts? “@Marcio_Saito: For #custserv neither #FB nor
#Googleplus. #Twitter is still the platform.”
2011-08-24 1:10 am RichardNatoli I tend to be annoyed by businesses that want me to "friend" or "like"
them on FB. I view it as an invasion of my privacy. #custserv
2011-08-24 1:10 am MarshaCollier RT @sujamthe: Are you on #custserv chat with @marshacollier, like
how we she brings perspective from all evolving technologies
2011-08-24 1:10 am chasmiller Not to go too far off topic, but does G+ threaten the fringes of
LinkedIn groups more than Facebook? #custserv
2011-08-24 1:10 am susie_parker RT @JeffreyJKingman: Michael Dell a month ago tried using G+
hangout for customer service - have not seen results #custserv
2011-08-24 1:11 am LovelyLu A2 I don't think enough mainstream people are on G+ yet for it to be
better.... you have to go where your customers are. #custserv
2011-08-24 1:11 am MarshaCollier Agreed! RT @RichardNatoli tend to be annoyed by businesses that
want me to "friend" or "like" them on FB. invasion of my privacy.
#custserv
2011-08-24 1:11 am CustServGreeter Good evening @GPlusUpdate @susie_parker #custserv
2011-08-24 1:11 am susie_parker @JeffreyJKingman thank you! So glad to be here. #custserv
2011-08-24 1:11 am millionsofmyles @MarshaCollier great SEO potential too. #custserv
2011-08-24 1:11 am BarryBirkett @lovelylu I agree. SM only functional for #custserv because that's
where custs are, not that it is better!
2011-08-24 1:11 am susie_parker @action_jay thank you! #custserv
2011-08-24 1:11 am MarshaCollier You may be right RT @chasmiller: Not to go too far off topic, does G+
threaten the fringes of LinkedIn groups more than Facebook?
#custserv
2011-08-24 1:12 am KnowledgeBishop For the record, I enjoy Twitter MUCH more than either #Facebook OR
#GooglePlus - But #custserv potential on plus is big
2011-08-24 1:12 am chasmiller @susie_parker Welcome to #custserv from tonight's #pr20chat,
Susie!
2011-08-24 1:12 am action_jay Recently pharma companies have been pulling out of FB to get away
from public comments and complaints on their pages #custserv
2011-08-24 1:12 am 7shores #custserv A2 I have two FB accounts. One is just for Games. I had to
convince FB Custserv that 2nd was real name. They bought it. You
decide
2011-08-24 1:12 am MarshaCollier Yes - when done right! RT @susie_parker Thoughts? RT
@Marcio_Saito: For #custserv neither #FB nor #Googleplus #Twitter
is still the platform
2011-08-24 1:12 am bridgetlhk I've been out of the G+ loop for a while. Does anyone know when
business can have profiles? #custserv
2011-08-24 1:12 am nickperes @chasmiller i think it might - i don't really pay attention to my linkedin
groups #custserv
2011-08-24 1:12 am JeffreyJKingman Lets frame this chat a little better: we're talking about custserv depts
OF Facebook and Google+ #custserv
2011-08-24 1:12 am ImMarkBernhardt @RichardNatoli "Follow" does seem more innocuous than "Friend" or
"Like" terminology. #custserv
2011-08-24 1:12 am RichardNatoli @action_jay Smart move by them, but a little consideration would
have kept them off FB in the first place. #custserv
2011-08-24 1:13 am Jmodio @bridgetlhk I don't think there's official word yet. #custserv
2011-08-24 1:13 am MarshaCollier with good reason! They don't belong RT @action_jay: Recently
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pharma companies have been pulling out of FB #custserv
2011-08-24 1:13 am action_jay @RichardNatoli the option to choose whether those comments can
show up in the first place would have been nice #custserv
2011-08-24 1:13 am RichardNatoli @ImMarkBernhardt I'll expand...I hate when companies want me to
"follow" them too. If they'd just pick up the phone I'd be happy
#custserv
2011-08-24 1:13 am CustServGreeter RT @JeffreyJKingman: Lets frame this chat a little better: we're
talking about custserv depts OF Facebook and Google+ #custserv
2011-08-24 1:13 am JeffreyJKingman Tonight's chat is about how both Facebook and Google+ handle their
OWN customer service #custserv
2011-08-24 1:13 am MarshaCollier @KnowledgeBishop How would you handle #custserv on
#GooglePlus efficiently?
2011-08-24 1:13 am objective_eye #custserv FB has never been forced to address customer service
concerns up to now due to their monopoly. G+ should see them raise
their game
2011-08-24 1:14 am susie_parker RT @MarshaCollier: A2: Facebook has customer service? Show me,
I dare you! I'm an ads customer and can't get help but for days later
#custserv
2011-08-24 1:14 am LovelyLu Ahhh lol RT @JeffreyJKingman: Tonights chat is about how both
Facebook and Google+ handle their OWN customer service
#custserv
2011-08-24 1:14 am oneairspace Hi #custserv! Am here, but just listening & learning (not on G+ yet).
2011-08-24 1:14 am Jmodio @JeffreyJKingman We're talking about the companies themselves,
not leveraging the platforms for #custserv? #custserv
2011-08-24 1:14 am action_jay @oneairspace happy to have ya all the same #custserv
2011-08-24 1:14 am bridgetlhk Ditto! “@MarshaCollier: @millionsofmyles I couldn't agree more. The
clean interface seems more businesslike as well #custserv”
2011-08-24 1:14 am CustServGreeter Greetings @nickperes #custserv
2011-08-24 1:14 am RichardNatoli #custserv SM evangelists tend to believe public service is best. I'll
be my paycheck they never asked the customer if that's true.
2011-08-24 1:14 am JeffreyJKingman Yes! RT @Jmodio: @JeffreyJKingman Were talking about the
companies themselves, not leveraging the platforms for #custserv?
#custserv
2011-08-24 1:15 am KnowledgeBishop Google's motto is "Don't be evil." Some question their success, but
most respect their attempt. #custserv
2011-08-24 1:15 am MarshaCollier RT @RichardNatoli: #custserv SM evangelists tend to believe public
service is best. I'll be my paycheck they never asked the customer if
that's true.
2011-08-24 1:15 am KarenLocker google has seemed very responsive from what I have seen so far and
a lot of their staff have an active presencen #custserv
2011-08-24 1:15 am krcraft How about why to use G+ instead of FB movie? http://t.co/epJVxR5
RT @GregOrtbach: Is there an @google movie yet? #custserv
2011-08-24 1:15 am ImMarkBernhardt @RichardNatoli I can see that. However, I like that there is an alt way
to get quick updates. Case in point - today's earthquake. #custserv
2011-08-24 1:15 am millionsofmyles #custserv I was part of a group that got bombed with porn pics. I was
banned for "being part of an offensive group". Started new profile.
2011-08-24 1:15 am JeffreyJKingman @royatkinson - pushing a new question in #custserv
2011-08-24 1:15 am MarshaCollier @millionsofmyles Which platform? LOL #custserv
2011-08-24 1:15 am MarshaCollier A3. How would you compare what you've seen of Google+ #custserv
to Facebook?
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2011-08-24 1:16 am MarshaCollier oops Q3. How would you compare what you've seen of Google+
#custserv to Facebook?
2011-08-24 1:16 am LovelyLu I would say both FB & G+ have fair to midland service... it's all self
serve and not always helpful. #custserv
2011-08-24 1:16 am bridgetlhk RT @LovelyLu: A2 I don't think enough mainstream people are on G+
yet for it to be better.... you have to go where your customers are.
#custserv
2011-08-24 1:16 am RichardNatoli Are we comparing the service provided by google and FB, or the
ability to provide service through google vs fb? #custserv
2011-08-24 1:16 am GregOrtbach Nice - perhaps we can cast the sequel in September ;) @krcraft How
about why to use G+ instead of FB movie? #custserv
2011-08-24 1:16 am JoeManna @millionsofmyles Just now tuning into to #custserv ... looks like a
great chat.
2011-08-24 1:16 am MarshaCollier @LovelyLu If you can find the key to #custserv on facebook, please
email the link?
2011-08-24 1:17 am millionsofmyles #custserv Facebook told me reason I was banned and would not
discuss. Never trusted them after that. Why don't they listen?
2011-08-24 1:17 am krcraft A3: Lacking any real insight into #custserv via G+ yet, hard to
compare? Until G+ opens up to more business, is this moot?
2011-08-24 1:17 am MarshaCollier @RichardNatoli Comparing social media platform customer service to
us, the consumer of same #custserv
2011-08-24 1:17 am Jmodio @MarshaCollier @LovelyLu I had it, but I lost it :( #custserv
2011-08-24 1:17 am susie_parker @RichardNatoli I do not get using FB for #custserv. Makes no sense
to me. Brand promotion, special deals but not #custserv
2011-08-24 1:17 am KarenLocker q3 - I have noticed that facebook seems to make changes without
warning, which tends to frustrate usersn #custserv
2011-08-24 1:17 am krcraft RT @RichardNatoli: Are we comparing the service provided by
google and FB, or the ability to provide service through google vs fb?
#custserv
2011-08-24 1:17 am JeffreyJKingman @RichardNatoli Comparing the service provided by Facebook and
Google tonight #custserv
2011-08-24 1:17 am LovelyLu @MarshaCollier Funny, but I use google search to find the customer
service on FB..... ironic no? #custserv
2011-08-24 1:17 am krcraft @RichardNatoli Exactly. Not enough business on G+ to make a valid
comparison at this point. #custserv
2011-08-24 1:18 am action_jay A3: Facebook #custserv is self-serve, whereas G+ has humans
who'll let you try (uselessly) to prevent your profile from banning.
2011-08-24 1:18 am Jmodio @KarenLocker Because they're the king of the world. #custserv
2011-08-24 1:18 am RichardNatoli @MarshaCollier The key to #custserv in public (SM) is to first accept
that once you go public you lose the ability to control message.
2011-08-24 1:18 am GregOrtbach Stay on target #red5standingby #custserv
2011-08-24 1:18 am MarshaCollier CLassic! RT @LovelyLu: @MarshaCollier Funny, but I use Google
search to find the customer service on FaceBook..... ironic no?
#custserv
2011-08-24 1:18 am CustServGreeter Greetings @JoeManna @krcraft @KarenLocker @oneairspace
#custserv
2011-08-24 1:18 am susie_parker @chasmiller what a lovely welcome! Thank you! #custserv
2011-08-24 1:18 am JeffreyJKingman Q4 (NEW) Have you ever tried contacting Facebook's customer
service? #custserv
2011-08-24 1:18 am millionsofmyles #custserv saying that the recent G+ profile deletions are concerning.
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G+ profile loss a death knell.
2011-08-24 1:18 am krcraft @RichardNatoli @MarshaCollier Or to control the channel. Your
customers will make that determination based on their preferences.
#custserv
2011-08-24 1:18 am susie_parker I see @LovelyLu @KnowledgeBishop here. :waving: #custserv
2011-08-24 1:18 am MarshaCollier @RichardNatoli Putting the end to control can be problematic for
some. I accept the consequences #custserv
2011-08-24 1:19 am KnowledgeBishop @MarshaCollier I see the potential for Huddle to assist with complex
support cases. #custserv
2011-08-24 1:19 am susie_parker @MarshaCollier @marcio_saito oh I agree, Twitter all the way!
#custserv
2011-08-24 1:19 am KarenLocker @CustServGreeter - how goes it up in Maine, did you feel the
earthquaken #custserv
2011-08-24 1:19 am LovelyLu Hey Susie! xoxo @susie_parker @KnowledgeBishop #custserv
2011-08-24 1:19 am chasmiller Back on #custserv topic: Facebook staff is more remote than G+, but
has G+ faced a 17M privacy clause revolt yet? G+ staff need "the
test"
2011-08-24 1:19 am JoeManna @JeffreyJKingman I have used FB customer service for
DMCA/Trademark Infringement. 4 day turnaround time. #custserv
2011-08-24 1:19 am MarshaCollier What?? please more info? RT @millionsofmyles: #custserv saying
recent G+ profile deletions are concerning. G+ profile loss a death
knell.
2011-08-24 1:19 am RichardNatoli @susie_parker I think #custserv on FB is generally misguided. (not
always) It's where company egos go to be squashed.
2011-08-24 1:19 am KnowledgeBishop @susie_parker @LovelyLu Waves back! :) #custserv
2011-08-24 1:19 am BarryBirkett & G+ not ready for them. RT @krcraft: @RichardNatoli Exactly. Not
enough business on G+ to make a valid comparison at this point.
#custserv
2011-08-24 1:19 am GregOrtbach Or coming to the realization that control was never their's to have in
the 1st place. #ahamoment @MarshaCollier @RichardNatoli
#custserv
2011-08-24 1:20 am MarshaCollier I agree, a huddle is perfect RT @KnowledgeBishop @MarshaCollier I
see potential for Huddle to assist with complex support cases.
#custserv
2011-08-24 1:20 am KnowledgeBishop Secretly altering customer privacy settings crushes trust: Without
trust, what remains? #custserv
2011-08-24 1:20 am RoyAtkinson Just joining us? Topic is Will low #Facebook Customer Satisfaction
boost #GooglePlus ? #custserv
2011-08-24 1:20 am krcraft @BarryBirkett I wonder if that is because G+ is planning out business
launch more carefully to include #custserv capablities FB doesn't
have
2011-08-24 1:20 am action_jay @KnowledgeBishop ad revenue. #custserv
2011-08-24 1:20 am 7shores #custserv Summary: As others are saying, FB tries to hide their
Custserv. It should be more approachable. I have G+ but no exp with
custserv
2011-08-24 1:20 am JeffreyJKingman RT @JoeManna: @JeffreyJKingman I have used FB customer
service for DMCA/Trademark Infringement. 4 day turnaround time.
#custserv
2011-08-24 1:20 am LovelyLu Nothing! RT @KnowledgeBishop: Secretly altering customer privacy
settings crushes trust: Without trust, what remains? #custserv
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2011-08-24 1:20 am RichardNatoli @GregOrtbach Successful #custserv reps must have the ability to
tailor responses to individual needs. That ability is gone in public.
2011-08-24 1:21 am MarshaCollier Truth be told, I've never had to contact Google #custserv they follow
what I say in my books: Good FAQs, directed help, all one needs
2011-08-24 1:21 am JeffreyJKingman @JoeManna 4 day turn on DCMA is not bad - but on other custserv
issues? #facebook #custserv
2011-08-24 1:21 am CustServGreeter Q5. What, if anything, could Facebook have done, or do, differently in
#custserv ?
2011-08-24 1:22 am MarshaCollier @GregOrtbach Try to tell that to a PR person LOL #custserv
2011-08-24 1:22 am ValaAfshar Important company first step is to monitor & invite customer feedback
using various social media channels. #custserv #cx #cxp #cem
#socbiz
2011-08-24 1:22 am susie_parker @CustServGreeter @jeffreyjkingman ahhh! I get it. Thanks for
clarifying. #custserv
2011-08-24 1:22 am LovelyLu A5 FB could care! lol They could make it easier to communicate with
them. #custserv
2011-08-24 1:22 am JoeManna @CustServGreeter Revise their peer to peer support and employ FB
moderators to do CS via forums. But just my opinion. #custserv
2011-08-24 1:22 am slines RT @RoyAtkinson: Just joining us? Topic is Will low #Facebook
Customer Satisfaction boost #GooglePlus ? #custserv
2011-08-24 1:22 am GregOrtbach LOL - I do that on a daily basis. I'm scary. ;) RT @MarshaCollier:
@GregOrtbach Try to tell that to a PR person LOL #custserv
2011-08-24 1:22 am LalitBhojwani RT @KnowledgeBishop: Secretly altering customer privacy settings
crushes trust: Without trust, what remains? #custserv
2011-08-24 1:22 am bridgetlhk I've found Google more responsive.“@JeffreyJKingman:
@RichardNatoli Comparing the service provided by Facebook and
Google tonight #custserv”
2011-08-24 1:22 am MarshaCollier #ahamoment RT @GregOrtbach: Or coming to the realization that
control was never theirs to have in the 1st place #custserv
2011-08-24 1:22 am KnowledgeBishop @action_jay For a season or two. Wise brands treat customers like a
farmer treats a field: The unwise choose locust mode. #custserv
2011-08-24 1:22 am action_jay A5 heads-up on coming changes would be nice. Not necessarily for
end users (they're not the customers) but for the app devs #custserv
2011-08-24 1:23 am BarryBirkett @richardnatoli: @GregOrtbach Those #custserv reps need to dev
skill in taking cust offline to solve - public sees action
2011-08-24 1:23 am RoyAtkinson RT @KnowledgeBishop: Secretly altering customer privacy settings
crushes trust: Without trust, what remains? #custserv
2011-08-24 1:23 am krcraft A5: integrate with GetSatisfaction? ;-P RT @CustServGreeter: Q5.
What, if anything, could Facebook have done differently in #custserv
?
2011-08-24 1:23 am objective_eye In facebooks defence how do you provide efficent customer service to
cover 1 billion account holders, on a free service? #custserv
2011-08-24 1:23 am JoeManna @JeffreyJKingman I've never used #facebook for customer service. I
usually bitch about something and move on. #custserv
2011-08-24 1:23 am RichardNatoli @BarryBirkett So if the goal to providing #custserv through SM is to
take them offline, why not cut out the middle man?
2011-08-24 1:23 am MarshaCollier A5: Major policy, privacy and Terms of Service changes (IMHO) must
have email notifications to users #custserv
2011-08-24 1:24 am krcraft RT @objective_eye: In FB defence how do you provide efficent
customer service to cover 1 billion acct holders, on a free service?
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#custserv
2011-08-24 1:24 am williamcmurray Outstanding & right on point. "Is Customer Service Scalable?"
http://t.co/RLg9KfP #custserv
2011-08-24 1:24 am Jmodio @objective_eye When you make billions from ad revenue?
#custserv
2011-08-24 1:24 am ImMarkBernhardt Agree 100% RT @MarshaCollier: A5: Major policy, privacy and Terms
of Service changes (IMHO) must have email notifications to users
#custserv
2011-08-24 1:24 am GregOrtbach Well said Barry as the public forum is now here. RT @BarryBirkett:
@richardnatolin #custserv
2011-08-24 1:24 am KarenLocker agree RT @MarshaCollier: A5: Major policy, privacy and Terms of
Service changes (IMHO) must have email notifications to users
#custserv
2011-08-24 1:24 am JoeManna @objective_eye Agreed. The risk with community-powered #custserv
on Facebook, is user revolts. Can easily get out of control.
2011-08-24 1:24 am BarryBirkett @krcraft I would like to think Google is sitting back & listening to what
WE are saying is needed! #custserv
2011-08-24 1:24 am 7shores #custserv A5. Be available, responsive, individualized, and timely.
They r hidden by layers of FAQ til you get to email and resp 48 hrs l8r
2011-08-24 1:25 am MarshaCollier So very true! RT @JoeManna: The risk with community-powered
#custserv on Facebook, is user revolts. Can easily get out of control.
2011-08-24 1:25 am allegiancetweet #custserv, What to expect from your VoC program, including
measuseble ROI, http://t.co/1T3VfZ3
2011-08-24 1:25 am chasmiller To quote Bill Price "The best #custserv is no service" - no need to
contact G+ staff (yet) Can they scale? Will Biz pages be the test?
2011-08-24 1:25 am JeffreyJKingman @krcraft @objective_eye 1 Billion emails sent at once? How long
would that take? #custserv
2011-08-24 1:25 am MarshaCollier I hope so #custserv RT @joeput4: @MarshaCollier and the same
can be said about eBay?? ; ) yes!! #isurehopeso
2011-08-24 1:25 am RichardNatoli @objective_eye In FB's defense, it was not created to be a #custserv
portal. #custserv
2011-08-24 1:25 am krcraft Depends. Server down. RT @JeffreyJKingman: @krcraft
@objective_eye 1 Billion emails sent at once? How long would that
take? #custserv
2011-08-24 1:26 am bridgetlhk RT @RoyAtkinson: RT @KnowledgeBishop: Secretly altering
customer privacy settings crushes trust: Without trust, what remains?
#custserv
2011-08-24 1:26 am JoeManna @MarshaCollier ... I mean just imagine the FB Chat issue. Could
easily be unproductive if there isn't a single #custserv channel.
2011-08-24 1:26 am millionsofmyles First level - Electronically #custserv RT @krcraft: RT
@objective_eye: In FB defence how do you provide (cont)
http://t.co/N76uZPM
2011-08-24 1:26 am JeffreyJKingman @RichardNatoli @objective_eye But do you think Facebook provides
good custserv to it's users? #custserv
2011-08-24 1:26 am CustServGreeter Clarifying again: We are discussing #custserv provided *by* FB and
G+ not through them as a tool.
2011-08-24 1:26 am MarshaCollier Transparency is the way to go today #custserv RT @millionsofmyles
profiles being deleted due to being aliases or having prohibited
content
2011-08-24 1:26 am JoeManna @MarshaCollier eBay and PayPal have been transparent on policy
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updates. Even though they change quarterly. lol #custserv
#isurehopeso
2011-08-24 1:26 am krcraft @BarryBirkett I have a hunch they're deliberately taking their time as
a proactive measure. #custserv
2011-08-24 1:26 am BarryBirkett @richardnatoli That goes back to offering #custserv on #socialmedia
only b/c custs want it there. They are the ones we're serving!
2011-08-24 1:26 am kevinlovestech RT @7shores: #custserv A5. Be available, responsive,
individualized, and timely. #custserv
2011-08-24 1:26 am JeffreyJKingman RT @CustServGreeter: Clarifying again: We are discussing
#custserv provided *by* FB and G+ not through them as a tool.
#custserv
2011-08-24 1:27 am RichardNatoli @JeffreyJKingman I don't know. I don't give FB any money so I don't
consider myself a customer. I just use a free SM platform. #custserv
2011-08-24 1:27 am bridgetlhk RT @BarryBirkett: @krcraft I would like to think Google is sitting back
& listening to what WE are saying is needed! #custserv
2011-08-24 1:27 am chasmiller @williamcmurray #Custserv is scalable when you enlist and support
advocates with information focusing acct specific tasks to staff.
2011-08-24 1:27 am KarenLocker if they can't email everyone they could create an announcement
portal where you can find whats new on the siten #custserv
2011-08-24 1:27 am MarshaCollier @JoeManna Believe me that quarterly changes on eBay & Paypal
are a god-send #custserv
2011-08-24 1:27 am joeput4 @MarshaCollier @JoeManna that's why I love Twitter so much.
#custserv
2011-08-24 1:27 am JoeManna @JeffreyJKingman Overall, no. But Facebook has to challenge the
#custserv model by being receptive to user buzz, traffic, etc.
2011-08-24 1:27 am DonKincaid Esp in B2B collaboration RT @KnowledgeBishop @MarshaCollier I
see potential for Huddle to assist with complex support cases.
#custserv
2011-08-24 1:27 am RichardNatoli @BarryBirkett I don't think they want it there. I think miserable service
through other channels pushed them there. #custserv #socialmedia
2011-08-24 1:27 am GregOrtbach 6 string in my hands, a cup of tea, and the wisdom of the #custserv
crew in front of me. #awesome #guitar #insight #custserv
2011-08-24 1:28 am CustServGreeter Stop ignoring them? RT @objective_eye: In facebooks defence how
do you provide efficent customer service to cover 1 billion ...
#custserv
2011-08-24 1:28 am MarshaCollier Did you know that @eBay & @Paypal schedule their changes on a
quarterly basis, so users know when they are coming up #custserv
2011-08-24 1:28 am JeffreyJKingman @MarshaCollier is next "batter Q up" #custserv
2011-08-24 1:28 am millionsofmyles FB need to have #custserv for trolls. Too easy to create 5 fake
profiles, swear on a page wall and report that page. Page gets taken
down.
2011-08-24 1:28 am ShebaJo Why? Thinking about selling there. RT @MarshaCollier: @JoeManna
Believe me that quarterly changes on eBay & Paypal are a god-send
#custserv
2011-08-24 1:28 am JoeManna @MarshaCollier It would be great if they just made their policy
changes annually. Less fear/headache. #custserv
2011-08-24 1:28 am kevinlovestech RT @MarshaCollier: A5: Major policy, privacy and Terms of Service
changes (IMHO) must have email notifications to users. <-yes!!
#custserv
2011-08-24 1:29 am LovelyLu Thoughtful! RT @MarshaCollier: @eBay & @Paypal schedule their
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changes on a quarterly basis, so users know when they are coming
up #custserv
2011-08-24 1:29 am JoeManna @ShebaJo I'm a frequent buyer on eBay. Just got my 102nd star. No
issues. #custserv
2011-08-24 1:29 am rpdahlke RT @MarshaCollier: A5: Major policy, privacy and Terms of Service
changes (IMHO) must have email notifications to users #custserv
2011-08-24 1:29 am MarshaCollier For amusement, I'd like to point out a #custserv sh*tstorm on
Facebook right now http://t.co/vdLTrLL Nightmare!
2011-08-24 1:29 am bryancarguy RT @MarshaCollier: So very true! RT @JoeManna: The risk with
community-powered #custserv on Facebook, is user revolts. Can
easily get out of control.
2011-08-24 1:30 am JeffreyJKingman I've seen Facebook make announcements, but only cause I "liked" a
couple of theit official pages. #custserv
2011-08-24 1:30 am JoeManna @kevinlovestech I like email notifications, but they need to have a
highlights and a link to the full copy. Think about end users.
#custserv
2011-08-24 1:30 am krcraft Re: @action_jay point about being advised about platform changes in
advance. Sign up fo G+ platform preview: http://t.co/t0Jlolp #custserv
2011-08-24 1:30 am CustServGreeter Your friendly greeter suggests that we have our traditional beverage
break: "Zappos!" #custserv
2011-08-24 1:30 am MarshaCollier @JoeManna Frequent buyer? You need to start selling too #eBay
#custserv
2011-08-24 1:30 am tatn @JeffreyJKingman I think Google+ is quite responsive to feedback fr
users and even wades into the sticky issue of using real names
#custserv
2011-08-24 1:30 am objective_eye @RichardNatoli agree but it evolved. would cost fb millions to put
effective #custserv systems in place. They've no incentive to do so.
Yet!
2011-08-24 1:30 am Jmodio I'm the king of the world #custserv
2011-08-24 1:30 am JeffreyJKingman Today when Facebook rolled out their new changes - they didn't put a
"share" button on the announcement. #custserv
2011-08-24 1:30 am JoeManna @JeffreyJKingman You can always tell the sentiment/quality of
user-to-FB interactions by reading the vitriolic comments. #custserv
2011-08-24 1:30 am MarshaCollier *gulp* *gulp* RT @CustServGreeter: Your friendly greeter suggests
that we have our traditional beverage break: "Zappos!" #custserv
2011-08-24 1:30 am MarshaCollier RT @JeffreyJKingman: Today when Facebook rolled out their new
changes - they didn't put a "share" button on the announcement.
#custserv
2011-08-24 1:30 am ImMarkBernhardt @MarshaCollier Scheduling releases is good software development.
Updates are predictable & not knee-jerk. re: @eBay & @Paypal
#custserv
2011-08-24 1:31 am BlakeLandau Hi #custserv conversationalists from Melbourne :-]
2011-08-24 1:31 am CustServGreeter Newcomers - whenever someone mentions Zappos, it's tme to hoist
your favorite beverage. :) #custserv
2011-08-24 1:31 am LovelyLu RT @JeffreyJKingman: Today when Facebook rolled out their new
changes - they didnt put a "share" button on the announcement.
#custserv
2011-08-24 1:31 am danielnewmanUV Hi #Custserv - how is everyone - @marshacollier how are you my
friend?
2011-08-24 1:31 am JoeManna @MarshaCollier I've sold a couple items. Too much of a hassle for
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me. But the company makes it easi(er). #eBay #custserv
2011-08-24 1:31 am BarryBirkett @richardnatoli Some truth in that. I also think some seek #custserv
on SM for ego stroke of public attention. If stars can do it...
2011-08-24 1:31 am JeffreyJKingman @tatn I agree - I've added some of G+ peeps to my circles, because
they're being proactive #custserv
2011-08-24 1:31 am LovelyLu Cheers! RT @CustServGreeter: Newcomers - whenever someone
mentions Zappos, its tme to hoist your favorite beverage. :) #custserv
2011-08-24 1:31 am MarshaCollier @ShebaJo I wrote the eBay For Dummies series of books, been
selling there for over a decade LOL #custserv cc @JoeManna
2011-08-24 1:31 am krcraft heh RT @JeffreyJKingman: Today when Facebook rolled out their
new changes - they didn't put a "share" button on the announcement.
#custserv
2011-08-24 1:32 am JoeManna @MarshaCollier Well, that explains your expertise and interest to get
me selling. LOL #custserv
2011-08-24 1:32 am chasmiller @williamcmurray #Custserv is scalable when you enlist and support
cust advocates with information, focusing acct specific tasks to staff.
2011-08-24 1:32 am MarshaCollier @krcraft Typical, no? #custserv
2011-08-24 1:32 am nmodali Hello #custserv and hello @lovelylu :)
2011-08-24 1:32 am JoeManna @ShebaJo We're just commenting on the disclosure of policy
changes and #custserv
2011-08-24 1:32 am RichardNatoli @BarryBirkett Def ego strokes involved, but that's the vocal
MINORITY of customer base for most biz. #custserv
2011-08-24 1:32 am _nuni_ RT @JeffreyJKingman: Today when Facebook rolled out their new
changes - they didn't put a "share" button on the announcement.
#custserv
2011-08-24 1:33 am LovelyLu @nmodali Hey Neelu - how are you tonight? Did you feel the
#earthquake? Everyone okay? #custserv
2011-08-24 1:33 am KarenLocker I find it a lot easier to find google staff on google+ than facebook staff
on facebookn #custserv
2011-08-24 1:33 am JeffreyJKingman Has anyone successfully engaged Facebook custserv dept (besides
DCMA/trademarks)? #custserv
2011-08-24 1:33 am MarshaCollier There are places one can do that RT @millionsofmyles:
@MarshaCollier sure but sometimes "you" don't want to put "you" out
there #custserv
2011-08-24 1:33 am chasmiller @williamcmurray hoping the comma and repost helps the 140. It is a
challenge :-) #custserv
2011-08-24 1:33 am danielnewmanUV Can someone share the most recent question on #custserv?
2011-08-24 1:33 am JimmySlatkin JetBlue can teach Verizon a thing or two about compassion
http://t.co/RSHhZ7Y #custserv
2011-08-24 1:33 am CustServGreeter Hello there and welcome @BlakeLandau @danielnewmanUV @tatn
@bryancarguy @rpdahlke @kevinlovestech @ShebaJo #custserv
2011-08-24 1:33 am krcraft @MarshaCollier Yes. You could work that example in to your SXSW
ROI panel, methinks. #custserv
2011-08-24 1:33 am nmodali @LovelyLu definitely felt the quake - all is well. pretty wild "life
experience". hopefully that's it! #custserv
2011-08-24 1:33 am bridgetlhk Same here. “@JeffreyJKingman: @tatn I agree - I've added some of
G+ peeps to my circles, because they're being proactive #custserv”
2011-08-24 1:33 am RichardNatoli @JeffreyJKingman I thought FB #custserv was fine the one time I
used them. No complaints at all.
2011-08-24 1:33 am JoeManna @KarenLocker As much as I'd want to, I'd hate to be a Google/FB
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employee. Too many outside requests. #custserv
2011-08-24 1:34 am jnoche #custserv better late then never, I'm here finally
2011-08-24 1:34 am MarshaCollier @JimmySlatkin They weren't very helpful to me when my TV was the
only one NOT working! #custserv
2011-08-24 1:34 am MikeRudy 52 hours and counting in the @onsale_deals #touchpad debacle.
Horrible customer service at every growing hour. #custserv
2011-08-24 1:34 am bridgetlhk Bottoms Up! RT @CustServGreeter: Newcomers - whenever
someone mentions Zappos, its tme to hoist your favorite beverage. :)
#custserv”
2011-08-24 1:34 am LovelyLu @nmodali We really felt it up here so I can imagine - glad everyone is
safe. #custserv
2011-08-24 1:34 am JeffreyJKingman @danielnewmanUV Next question on the way................. #custserv
2011-08-24 1:34 am berkson0 RT @krcraft: heh RT @JeffreyJKingman: Today when Facebook
rolled out their new changes - they didn't put a "share" button on the
announcement. #custserv
2011-08-24 1:34 am action_jay @JoeManna @KarenLocker yeah, knowing someone "on the inside"
makes people want to skip the line #custserv
2011-08-24 1:34 am 7shores @tatn G+ screwed the pooch on real names. Enforcement relies on
employee knowledge. Quick question: Is Veruka Salt a real name?
#custserv
2011-08-24 1:34 am JoeManna @MikeRudy I've been hearing about B&N and Best Buy complaints
about the #touchpad firesale. #custserv
2011-08-24 1:34 am MarshaCollier The old chestnuts never get old. They turn into "truisms" #custserv
cc @krcraft #custserv
2011-08-24 1:34 am nmodali @LovelyLu thanks for the thought :) good to see you in the
#custserv stream :)
2011-08-24 1:35 am westbaymonument RT @micahsolomon: For yelp-frustrated businesses, sweet little site
to console you while you lick your wounds http://t.co/NE3fXv6
#custserv
2011-08-24 1:35 am JoeManna @action_jay I used to be on the inside at AOL. Was nice, but
everyone loves to turbo directly to you. #custserv
2011-08-24 1:35 am KarenLocker @JoeManna when google+ first launched the staff seemed to be
actively looking to connect with the user base #custserv
2011-08-24 1:35 am BarryBirkett @joemanna: @KarenLocker I don't know -- awful hard to get to a
Google #custserv employee. Maybe both are busy??
2011-08-24 1:35 am berkson0 @BAMSocialCRM #custserv
2011-08-24 1:35 am MarshaCollier @nickperes I've said many times that an abandoned Facebook page
is worse than having none at all #custserv
2011-08-24 1:35 am nmodali @JoeManna don't firesales like that always run the risk of major
complaints #custserv #poorplanning #toospontaneous
2011-08-24 1:35 am jnoche RT @MarshaCollier: @nickperes I've said many times that an
abandoned Facebook page is worse than having none at all
#custserv
2011-08-24 1:36 am JoeManna @KarenLocker I know a Google staffer. He engages and remembers
me back from IRC. #custserv
2011-08-24 1:36 am DonKincaid They had probs supporting cellphones w/o direct contact MT
@marshacollier: ...Google #custserv - .. Good FAQs, directed help,
all one needs
2011-08-24 1:36 am williamcmurray @chasmiller I hear you =). I agree that you need the right attitude that
compliments good business sense #custserv
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2011-08-24 1:36 am GregOrtbach That's right up there with the toll-free number that no one is
answering. ;) @MarshaCollier @nickperes #custserv
2011-08-24 1:36 am bridgetlhk @KarenLocker I find it hard to find a FB forum, Q&A or email when I
have FB problems. #custserv #give-up
2011-08-24 1:36 am action_jay @JoeManna I know the feeling from my CableCo days. #custserv
2011-08-24 1:36 am JoeManna @nmodali Oh yeah. No retailer wants to bring on Black Friday-like
complaints. #custserv #poorplanning #toospontaneous
2011-08-24 1:36 am MarshaCollier Q6: In your social community, are more people comfortable on
Facebook, Google Plus or Twitter? #custserv
2011-08-24 1:36 am chasmiller So long #custserv I have to step out early tonight - good
conversation as always! Enjoy! :-D Hi to @BlakeLandau down
undah!
2011-08-24 1:36 am berkson0 Hey @CustServGreeter! Welcome my friend @BAMSocialCRM who
is lurking this eve #custserv
2011-08-24 1:36 am BAMSocialCRM Thanks Alan! @berkson0 @BAMSocialCRM #custserv
2011-08-24 1:37 am KarenLocker @MarshaCollier every time I see you write that it reminds me I need
to post ot my facebook page, I tend to forget about it #custserv
2011-08-24 1:37 am CustServGreeter Good evening @jnoche @nmodali @berkson0 #custserv
2011-08-24 1:37 am JoeManna @BarryBirkett I only know one who works on the emails of GPlus. He
accepted and worked thru my feedback. #custserv
2011-08-24 1:37 am danielnewmanUV A6: My community is here on Twitter. All use FB and most G+ - but
Twitter seems to be preferred! #custserv
2011-08-24 1:37 am CustServGreeter @chasmiller Have a pleasant evening and a great day. #custserv
2011-08-24 1:37 am berkson0 A6: @MarshaCollier What if I'm not social? #custserv
2011-08-24 1:37 am MarshaCollier @ShebaJo @nickperes @millionsofmyles @chaddyd Don't forget to
use hashtag in convo? #custserv
2011-08-24 1:37 am objective_eye @jeffreyjkingman agree @RichardNatoli don't consider myself a
customer of FB. They need better comm channels with advertisers
#custserv
2011-08-24 1:37 am krcraft A6: Definitely twitter, with G+ now coming in a close second. But,
these tend to be both socially & tech savyy folks. #custserv
2011-08-24 1:38 am ramyanagesh RT @KnowledgeBishop: For the record, I enjoy Twitter MUCH more
than either #Facebook OR #GooglePlus - But #custserv potential on
plus is big
2011-08-24 1:38 am KarenLocker @MarshaCollier they were on twitter, now more on facebook, I miss
the interaction on twitter I used to have, I prefer twitter & G+
#custserv
2011-08-24 1:38 am nickperes @GregOrtbach @marshacollier apparently no one is answer their
toll-free number either from the comments #custserv
2011-08-24 1:38 am JoeManna @KarenLocker With that in mind, it shows that GPlus staff had an
impact on addressing issues candidly. #custserv
2011-08-24 1:38 am MarshaCollier @berkson0 Interesting you say that. I am only "social" as a human in
short bursts. I'm a writer, a tech geek. I like to hide #custserv
2011-08-24 1:38 am JeffreyJKingman You? (raises eyebrow) RT @berkson0: A6: @MarshaCollier What if
Im not social? #custserv
2011-08-24 1:38 am krcraft *cough* *cough* *cough* hrmm. imagine that RT @berkson0: A6:
@MarshaCollier What if I'm not social? #custserv
2011-08-24 1:38 am jnoche #custserv A6: right now it's Twitter, Facebook and our community
forums, but we'll see when corporations have G+ pages
2011-08-24 1:38 am nmodali Thanks for the greet :) RT @CustServGreeter: Good evening
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@jnoche @nmodali @berkson0 #custserv
2011-08-24 1:38 am tatn @7shores it's a work-in-progress, though I don't agree wholly on the
real name issue for a variety of reasons, still #custserv is good by me
2011-08-24 1:38 am ShellyKramer RT @MarshaCollier: Q6: In your social community, are more people
comfortable on Facebook, Google Plus or Twitter? #custserv
2011-08-24 1:38 am LovelyLu Me too RT @danielnewmanUV: A6: My community is here on Twitter.
All use FB and most G+ - but Twitter seems to be preferred!
#custserv
2011-08-24 1:39 am action_jay @MarshaCollier not social? THIS IS MADNESS #custserv
2011-08-24 1:39 am bridgetlhk FB “@MarshaCollier: Q6: In your social community, are more people
comfortable on Facebook, Google Plus or Twitter? #custserv”
2011-08-24 1:39 am JoeManna @MarshaCollier Varies. Twitter for rapid-fire support. Facebook for
more patient, detailed support. RE: @Infusionsoft :) #custserv
2011-08-24 1:39 am krcraft @BAMSocialCRM Hola. Glad@berkson0 dragged you in #custserv
2011-08-24 1:39 am ImMarkBernhardt #incredulouslook RT @krcraft: *cough* *cough* *cough* hrmm.
imagine that RT @berkson0: A6: @MarshaCollier What if I'm not
social? #custserv
2011-08-24 1:39 am MarshaCollier Sad, eh? RT @nickperes: @GregOrtbach @marshacollier apparently
no one is answer their toll-free number either from the comments
#custserv
2011-08-24 1:39 am CustServGreeter Greetings and welcome @DonKincaid @williamcmurray #custserv
2011-08-24 1:39 am JeffreyJKingman Ever tried finding @MarshaCollier off-line? Almost need to hire
"ManHunter" #custserv
2011-08-24 1:39 am kevinlovestech RT @MarshaCollier: @nickperes Ive said many times that an
abandoned Facebook page is worse than having none at all
#custserv
2011-08-24 1:39 am danielnewmanUV @LovelyLu hey Lou - nice to see you tonight! #custserv
2011-08-24 1:39 am nmodali A6 - professional community Twitter, personal friends/family FB
#custserv
2011-08-24 1:39 am berkson0 @ImMarkBernhardt @krcraft @MarshaCollier @JeffreyJKingman All
right, All right! Ya got me. #incredulouslook #custserv
2011-08-24 1:39 am MarshaCollier @chaddyd I agree, Twitter is the easiest to use, especially if you're
comfortable texting #custserv
2011-08-24 1:39 am 7shores #custserv A6 My FB community has no overlap with my Twitter/G+
comm. G+ & Twitter are almost identical. Twits were rapid adopters of
G+.
2011-08-24 1:40 am williamcmurray @CustServGreeter TY kindly. Just discovered the Tues chat. Hope to
join more regularly. #custserv
2011-08-24 1:40 am objective_eye #custserv ultimately you have to follow your customer base to THEIR
choice of platform. In my case that's in majority twitter.
2011-08-24 1:40 am JoeManna @MarshaCollier Not social? Dial 9 to repeat this menu. #custserv
2011-08-24 1:40 am danielnewmanUV @WendiEiland #Thanks :) #custserv
2011-08-24 1:40 am nmodali @7shores same - the overlap between fb and twitter/g+ comm
#custserv
2011-08-24 1:40 am tatn @CustServGreeter greetings back to you and others #custserv
2011-08-24 1:40 am MarshaCollier Good oneRT @JoeManna: @MarshaCollier Not social? Dial 9 to
repeat this menu. #custserv
2011-08-24 1:40 am mike_nunes G+ is more an extension of Twitter not FB RT @nmodali: A6 -
professional community Twitter, personal friends/family FB #custserv
2011-08-24 1:41 am bridgetlhk RT @kevinlovestech: RT @MarshaCollier: @nickperes Ive said many
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times that an abandoned Facebook page is worse than having none
at all #custserv
2011-08-24 1:41 am nmodali meant to say overlap is minimal if any RT @nmodali: @7shores same
- the overlap between fb and twitter/g+ comm #custserv
2011-08-24 1:41 am MarshaCollier Agreed RT @mike_nunes: G+ is more an extension of Twitter not FB
#custserv
2011-08-24 1:41 am krcraft @berkson0 Pretty sure that gets the best #custserv laugh OTD
award @ImMarkBernhardt @MarshaCollier @JeffreyJKingman
#incredulouslook
2011-08-24 1:41 am JeffreyJKingman A6: I'm entering completely new communities in G+; much different
content than Facebook. Twitter is still strong.. #custserv
2011-08-24 1:41 am ImMarkBernhardt [Like] [+1] [RT] @JoeManna: @MarshaCollier Not social? Dial 9 to
repeat this menu. #custserv
2011-08-24 1:41 am krcraft +1 RT @ImMarkBernhardt: [Like] [+1] [RT] @JoeManna:
@MarshaCollier Not social? Dial 9 to repeat this menu. #custserv
2011-08-24 1:41 am MarshaCollier ROFL RT @ImMarkBernhardt: [Like] [+1] [RT] @JoeManna:
@MarshaCollier Not social? Dial 9 to repeat this menu. #custserv
2011-08-24 1:41 am wendieiland @MarshaCollier @nickperes @GregOrtbach @marshacollier I am a
BIG phone person. I want to talk to someone when I have a prob.
#custserv
2011-08-24 1:42 am krcraft @JeffreyJKingman Do you also notice that conversations are more
involved & evolve more readily? #custserv
2011-08-24 1:42 am RecruitMoore RT @JeffreyJKingman: Today when Facebook rolled out their new
changes - they didn't put a "share" button on the announcement.
#custserv
2011-08-24 1:42 am danielnewmanUV Me too! RT @MarshaCollier: Agreed RT @mike_nunes: G+ is more
an extension of Twitter not FB #custserv
2011-08-24 1:42 am MarshaCollier Strange thing is, I look for the +1 button now everywhere I go. Maybe
a good sign for retail stores or QR codes? #custserv
2011-08-24 1:42 am ImMarkBernhardt Covering my social media bases ;~) RT @MarshaCollier: ROFL RT
@ImMarkBernhardt: [Like] [+1] [RT] @JoeManna... #custserv
2011-08-24 1:42 am JoeManna @WendiEiland Totally agree. Important to remember that GREAT
#custserv can come from email, phone, online chat and even in
person.
2011-08-24 1:42 am MarshaCollier @krcraft and conversations can continue over days of one is not
online (good thing) #custserv
2011-08-24 1:42 am millionsofmyles #custserv @MarshaCollier my point is it's bad to have all your google
eggs in one basket. Things go wrong and near impossible to get back.
2011-08-24 1:42 am danielnewmanUV It would be good if you could share to G+ via blogs/Sites the way you
can on #FB - we need a plugin #custserv
2011-08-24 1:43 am DonKincaid @custservgreeter Good evening...Sorry for jumping in late! #custserv
2011-08-24 1:43 am JeffreyJKingman @krcraft Yes - I am noticing much deeper topic content and
involvement on G+. Facebook now seems like bar convos #custserv
2011-08-24 1:43 am MarshaCollier @millionsofmyles Please don't forget to tag your tweets with
#custserv or no one will see them
2011-08-24 1:43 am action_jay I stand corrected RT @KingLeonidaz_: @action_jay MADNESS...?
This is SPARTA! #custserv
2011-08-24 1:43 am 7shores #custserv A6 That's 4 all day without overlap between FB &
Twitter/G+. Anybody else think that's SIGNIFICANT???
2011-08-24 1:43 am GnosisArts @LovelyLu: Ahhh lol RT @JeffreyJKingman I'm ROFL right along
Page 18
with Lu seeing as how neither fb nor google has any decent
#custserv
2011-08-24 1:43 am williamcmurray Great #custserv comes by dealing with customers where & in the
way that they want to interact.
2011-08-24 1:43 am LovelyLu I find G+ is very different than FB right now. FB is playing in your
backyard, G+ is going out. #custserv
2011-08-24 1:43 am MarshaCollier @WendiEiland Last place I want to go in on phone for #custserv
2011-08-24 1:43 am krcraft Per Google Digital Marketing direction workshop last week: Put the +1
button on ALL your pages. More to come! cc @MarshaCollier
#custserv
2011-08-24 1:43 am ImMarkBernhardt #AWEandthenSOME RT @action_jay: I stand corrected RT
@KingLeonidaz_: @action_jay MADNESS...? This is SPARTA!
#custserv
2011-08-24 1:43 am bridgetlhk :) “@ImMarkBernhardt: Covering my social media bases ;~) RT
@MarshaCollier: ROFL RT @ImMarkBernhardt: [Like] [+1] [RT]
@JoeManna.#custserv”
2011-08-24 1:44 am KnowledgeBishop @MarshaCollier A6: My personal friends and relatives is on
Facebook. My co-workers are on Google Plus more than on Twitter
#custserv
2011-08-24 1:44 am CustServGreeter Greeting and thanks for coming by the chat @RecruitMoore
@wendieiland @nmodali #custserv
2011-08-24 1:44 am objective_eye @millionsofmyles: First level - Electronically #custserv >>
electronically, if you mean automation, is not effective customer
service imo.
2011-08-24 1:44 am krcraft @JeffreyJKingman Likewise, seems more are inclined to comment on
posts linked as G+ posts. Wonder if customers will, too? Perhaps
#custserv
2011-08-24 1:44 am LovelyLu Exactly @GnosisArts @JeffreyJKingman #custserv
2011-08-24 1:44 am MarshaCollier Duhhh (built in on blogger) RT @krcraft: Put the +1 button on ALL
your pages. More to come! cc @MarshaCollier #custserv
2011-08-24 1:44 am 7shores Now 7 all day. RT @7shores: #custserv A6 That's 4 all day without
overlap between FB & Twitter/G+. Anybody else think that's
SIGNIFICANT???
2011-08-24 1:44 am KarenLocker @JoeManna I followed a lot of them in the beginning and find the
interaction refreshing #custserv
2011-08-24 1:44 am wendieiland @JoeManna I worry that Gen Z won't even be able to carry on a
phone converstaion (I think I just turned into my grandma). #custserv
2011-08-24 1:45 am jnoche Agree RT @LovelyLu: I find G+ is very different than FB right now. FB
is playing in your backyard, G+ is going out. #custserv
2011-08-24 1:45 am krcraft @MarshaCollier Most are only putting on front page or products
pages. Google advises to rethink that ;-> #custserv
2011-08-24 1:45 am MarshaCollier @KnowledgeBishop Facebook is for friends & family, perhaps that
can be their slogan? #custserv
2011-08-24 1:45 am CustServGreeter Thanks for coming to the chat @GnosisArts #custserv
2011-08-24 1:45 am MarshaCollier RT @krcraft: @MarshaCollier Most are only putting on front page or
products pages. Google advises to rethink that ;-> #custserv
2011-08-24 1:45 am millionsofmyles #custserv it's so hard to find and get contact for support for FB and
google. When business get on G+ (cont) http://t.co/vmhQWPr
2011-08-24 1:45 am danielnewmanUV Also 4 Therapy? RT @MarshaCollier: @KnowledgeBishop Facebook
is for friends & family, perhaps that can be their slogan? #custserv
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2011-08-24 1:45 am bridgetlhk May sound strange, but my customers even like my email address for
#custserv questions. They get me there.
2011-08-24 1:45 am action_jay @WendiEiland @JoeManna kids these days with their tweeters and
dance music parties and yogurt from a tube... #custserv
2011-08-24 1:45 am wendieiland @MarshaCollier That's cuz you're not social. LOL! #custserv
2011-08-24 1:45 am oneairspace #custserv A6: My community -- Gen Y=FB, Gen X=FB & some
Twitter, Boomers=FB &Twitter, Over 65=FB. Cool kids in all
Gens.=G+
2011-08-24 1:46 am KnowledgeBishop Good #custserv communicates respect: I generally feel respected by
the Google engagement options.
2011-08-24 1:46 am MarshaCollier Q7: Do you find your interactions "different" on Google Plus versus
Facebook? or Twitter #custserv
2011-08-24 1:46 am nmodali explain pls! RT @KnowledgeBishop: Good #custserv communicates
respect: I generally feel respected by the Google engagement
options.
2011-08-24 1:46 am mike_nunes @KnowledgeBishop I don't have any Co-Workers on FB, like the idea
of having them as a Google+ circle. #custserv
2011-08-24 1:46 am KarenLocker the problem for me with fb is with the exception of groups it has
turned into a marketing platform for most of my "friends" #custserv
2011-08-24 1:46 am ImMarkBernhardt @krcraft Right -- the [+1] button should be on all pages Google's
crawler can see. #custserv
2011-08-24 1:47 am MarshaCollier Oh yeah, I forgot. LOL (actually way to busy) RT @WendiEiland:
@MarshaCollier That's cuz you're not social. LOL! #custserv
2011-08-24 1:47 am wendieiland Yes! RT @williamcmurray Great #custserv comes by dealing with
customers where & in the way that they want to interact. n.
2011-08-24 1:47 am bridgetlhk Agree +1“@LovelyLu: I find G+ is very different than FB right now. FB
is playing in your backyard, G+ is going out. #custserv”
2011-08-24 1:47 am nmodali A7: far more free and willing on twitter and g+ than FB where the "old
school" lives #custserv
2011-08-24 1:47 am williamcmurray @WendiEiland @MarshaCollier Many companies have spend yrs
mastering the art of removing human interaction from phone service.
Sigh #custserv
2011-08-24 1:47 am DonKincaid @marshacollier Wow. Looks like an issue of not tying order to
inventory + not working the fb channel! #custserv on.fb.me/oi4pVM
2011-08-24 1:47 am millionsofmyles #custserv personal/family on FB. Pro networks on twitter & G+
2011-08-24 1:47 am BAMSocialCRM @krcraft Hola.. I am happy @berkson0 dragged me to #custserv ...
and helping me understand #SM better.
2011-08-24 1:48 am jnoche #custserv A7: yes, twitter = rapid response needed, Facebook =
more time (for now)
2011-08-24 1:48 am tatn @JeffreyJKingman like #Googleplus since I use for diff purposes than
Twitter. I appreciate their continual adjustments to users. #custserv
2011-08-24 1:48 am GregOrtbach Glad you are here! @BAMSocialCRM @krcraft @berkson0
#custserv
2011-08-24 1:48 am MarshaCollier Hence? I distrust it RT @williamcmurray companies have spend yrs
mastering art of removing human interaction from phone #custserv
2011-08-24 1:48 am krcraft Increases Quality Results rating RT @ImMarkBernhardt: Right -- the
[+1] button should be on all pages Google's crawler can see.
#custserv
2011-08-24 1:49 am berkson0 A7: Different media with distinct value props. So, yes. Different
interactions. @MarshaCollier #custserv
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2011-08-24 1:49 am MarshaCollier @DonKincaid It's scary. Been in the middle of that buying stock for
my eBay store. Just staying quiet till dust clears Then, BLOG!
#custserv
2011-08-24 1:49 am nmodali +1 RT @berkson0: A7: Different media with distinct value props. So,
yes. Different interactions. @MarshaCollier #custserv
2011-08-24 1:49 am krcraft @ImMarkBernhardt They're already monitoring the impact on
click-thru rates. #custserv
2011-08-24 1:49 am kevinlovestech I'm more watching the tweets tonight than participating. Workin' hard
today. :) #custserv
2011-08-24 1:49 am millionsofmyles #custserv Peeps keep saying "it's the new Facebook" almost like
they want a comparable alternative.
2011-08-24 1:49 am williamcmurray @MarshaCollier Agreed. We've been trained to distrust it. It's
inauthentic & automated. Sad state. #custserv
2011-08-24 1:49 am MarshaCollier What do you see as the different value propositions of each platform?
#custserv cc @berkson0
2011-08-24 1:50 am RoyAtkinson Want to continue this discussion? There's a LinkedIn Group
associated with this chat: http://ow.ly/6aW4k #custserv
2011-08-24 1:50 am jayiaco @berkson0 Sorry I'm late... HERE WE GO! #custserv
2011-08-24 1:50 am ImMarkBernhardt Google monitors all. (Hello, Googlebot.) RT @krcraft:
@ImMarkBernhardt They're already monitoring the impact on
click-thru rates. #custserv
2011-08-24 1:50 am CustServGreeter !0 minutes to go - #custserv
2011-08-24 1:50 am JeffreyJKingman Q8: Will apparent proactive customer service by Google+
"gamechange" social business when G+ rolls out brand accounts?
#custserv
2011-08-24 1:50 am MarshaCollier TEN MINUTE WARNING! RT @CustServGreeter: !0 minutes to go -
#custserv
2011-08-24 1:50 am BAMSocialCRM Cheers! RT @gregortbach: Glad you are here! @BAMSocialCRM
@krcraft @berkson0 #custserv
2011-08-24 1:50 am kevinlovestech RT @millionsofmyles: #custserv Peeps keep saying "its the new
Facebook" almost like they want a comparable alternative. (re: G+)
#custserv
2011-08-24 1:50 am MarshaCollier RT @kevinlovestech: RT @millionsofmyles: #custserv Peeps keep
saying "its the new Facebook" almost like they want a comparable
alternative. (re: G+) #custserv
2011-08-24 1:51 am chaddyd @MarshaCollier yep and I think people are themselves way more
than FB (dunno Google + yet!) #custserv
2011-08-24 1:51 am MarshaCollier #custserv RT @chaddyd: @MarshaCollier yep and I think people are
themselves way more than FB (dunno Google + yet!)
2011-08-24 1:51 am KarenLocker before vacation, I noticed I had more conversations on G+, easier to
follow than twitter and facebookn #custserv
2011-08-24 1:51 am LovelyLu A8 Proactive customer service will be the game changer for
businesses, not sure about the average consumer. #custserv
2011-08-24 1:51 am KnowledgeBishop @mike_nunes Yes, I hear that from many. Safer dialogue. #custserv
2011-08-24 1:51 am berkson0 FB: Friends and family. Little biz. B2C G+: So far a mix of biz and
friends and family. Larger conversations @MarshaCollier #custserv
2011-08-24 1:51 am krcraft @ImMarkBernhardt Hah! Think about it - they see all your friends on
FB, and know what you & they search for at 3 a.m. #scarystuff
#custserv
2011-08-24 1:51 am action_jay A8: G+ will definitely cater nicely to brands and content creators, have
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always done well with apps and webmaster tools #custserv
2011-08-24 1:51 am susie_parker +100 “@millionsofmyles: #custserv personal/family on FB. Pro
networks on twitter & G+”
2011-08-24 1:51 am ImMarkBernhardt A8: We'll have to see. Reports are stating that a vast percentage of
the G+ starters have not logged in after the first few weeks.
#custserv
2011-08-24 1:51 am williamcmurray Got to run. Great to engage w/ the #custserv community! Can't wait
to continue the engagement. Night all.
2011-08-24 1:51 am chaddyd @KnowledgeBishop I enjoy Twitter ten fold! Fb has be on the decline
as far as genuine-ity? #custserv
2011-08-24 1:51 am CustServGreeter @jayiaco Thanks for jumping in! #custserv
2011-08-24 1:52 am berkson0 G+ allows you to pull people into extended convos like no other
platform. #custserv
2011-08-24 1:52 am MarshaCollier The audience IMHO won't be as accepting? RT @KnowledgeBishop
Hmm, google's buying a mobile. Whats to say FB won't? #custserv
2011-08-24 1:52 am nmodali hangouts for example! RT @berkson0: G+ allows you to pull people
into extended convos like no other platform. #custserv
2011-08-24 1:52 am kevinlovestech RT @KarenLocker: before vacation, I noticed I had more
conversations on G+, easier to follow than twitter and facebook.
#custserv
2011-08-24 1:52 am berkson0 Like we did with @catykobe's question a few weeks back
@MarshaCollier #custserv
2011-08-24 1:52 am krcraft @williamcmurray Night - and thanks for the post link on Scalable
#custserv http://t.co/TQjm8TQ <looking forward to reading it
2011-08-24 1:52 am objective_eye A.8 think google+ will completely struggle and fail to maintain the cust
serv levels when it's opened to the masses. #custserv
2011-08-24 1:52 am MarshaCollier RT @berkson0: FB: Friends and family. Little biz. B2C G+: So far a
mix of biz and friends and family. Larger conversations
@MarshaCollier #custserv
2011-08-24 1:52 am wistia RT @mattackerson: Inspired by @Grasshopper --> The Best
Example of Customer Appreciation I’ve Ever Seen --
http://t.co/Sh3tudK #custserv #startups
2011-08-24 1:53 am CustServGreeter @chaddyd Thanks for comtributing to the chat! #custserv
2011-08-24 1:53 am millionsofmyles #custserv A8: I hope so. It's been sorely lacking until now. Why be
where you arent assisted or listened to? Treated like a number.
2011-08-24 1:53 am GregOrtbach If you're not here you're missing #custserv! http://t.co/uZFhgc3
#custserv
2011-08-24 1:53 am wendieiland I'm newer to this. Is it a faux pas to ask a question off-topic?
#custserv
2011-08-24 1:53 am bridgetlhk @MarshaCollier @berkson0 Google Hangouts will hook me, when I
can use for business. #custserv
2011-08-24 1:53 am ImMarkBernhardt @krcraft Dunno what you're scared about. At 3am, I'm searching
about puppies, rainbows, chocolate... ;~) #scarystuff #custserv
2011-08-24 1:53 am KarenLocker I think what I liked about G+ is from the beginning you can set up your
circles to fit your needs #custserv
2011-08-24 1:53 am JoeManna @objective_eye I think they just need a report a prob button and just
dedicate humans to collecting issues & adapt from it. #custserv
2011-08-24 1:53 am MarshaCollier A8: we've said from day one the quality online #custserv is a
gamechanger. If Google Plus steps up, they win
2011-08-24 1:53 am action_jay @WendiEiland go ahead, it's good to be organic :D #custserv
Page 22
2011-08-24 1:54 am JeffreyJKingman Ask away! RT @wendieiland: Im newer to this. Is it a faux pas to ask
a question off-topic? #custserv
2011-08-24 1:54 am berkson0 @bridgetlhk @MarshaCollier Used Google hangouts for biz
collaboration already. And cool when others drop in #custserv
2011-08-24 1:54 am JoeManna @MarshaCollier What are a few brands doing #custserv 'right' on
Google Plus?
2011-08-24 1:54 am susie_parker A7: G+ has great opportunity here. I believe this could be the "secret
ingredient" to taking customer service to another level. #custserv
2011-08-24 1:54 am chaddyd and drama mixed with ambiguous statuses. it;s going more
commercial @action_jay @KnowledgeBishop #custserv
2011-08-24 1:54 am LovelyLu Gotta scoot a few minutes early - great hour everyone! #custserv
2011-08-24 1:54 am millionsofmyles +1 RT @JeffreyJKingman: Ask away! RT @wendieiland: Im newer to
this. Is it a faux pas to ask a question off-topic? #custserv
2011-08-24 1:54 am JoeManna @susie_parker I partially agree. Like social media, great #custserv
requires great investment in culture and attitude w/ customers.
2011-08-24 1:55 am KnowledgeBishop @chaddyd I do still see great engagement on FB among the teens at
my church. It's their primary means of dialogue. #custserv
2011-08-24 1:55 am RoyAtkinson Continue the discussion - Resources for #custserv interested folks
over on Ning - http://ow.ly/6aW9K
2011-08-24 1:55 am susie_parker @JeffreyJKingman Oops, should have been A8: #custserv
2011-08-24 1:55 am 7shores @RoyAtkinson Wait. You mean LinkedIn still exists? I thought they'd
retired to a tropical island w MySpace. #custserv
2011-08-24 1:55 am berkson0 Yes! RT @nmodali: hangouts for example! RT @berkson0: G+ allows
you to pull people into extended convos like no other platform.
#custserv
2011-08-24 1:55 am JeffreyJKingman RT @RoyAtkinson: Continue the discussion - Resources for
#custserv interested folks over on Ning - http://ow.ly/6aW9K
#custserv
2011-08-24 1:55 am MarshaCollier @qwikrme_ Love me my QR codes. My google profile is #QRcode on
biz card as is marshacollier.com #custserv
2011-08-24 1:55 am CustServGreeter @LovelyLu See you soon - Thanks! #custserv
2011-08-24 1:55 am jnoche Agree RT @LovelyLu: A8 Proactive customer service will be the
game changer for businesses, not sure about the average consumer.
#custserv
2011-08-24 1:55 am juliefogg Completely agree RT @MarshaCollier: Agreed RT @mike_nunes: G+
is more an extension of Twitter not FB #custserv
2011-08-24 1:55 am bridgetlhk This is what I like about G+ “@berkson0: G+ allows you to pull people
into extended convos like no other platform. #custserv”
2011-08-24 1:55 am jnoche A8: this is make or break for Google, I think it will change the game
and force others to adapt, huge plus for businesses first #custserv
2011-08-24 1:55 am berkson0 Sorry late to #custserv. Skimming back. Seeing some interesting
stuff!
2011-08-24 1:56 am JoeManna @jnoche Totally agree. Looking at data, usage patterns and overall
buzz WILL redefine #custserv. Reactive is old.
2011-08-24 1:56 am chaddyd @nancylewine - checkout #custserv chat. by: @marshacollier
2011-08-24 1:56 am MarshaCollier @MargieClayman where are you? #custserv
2011-08-24 1:56 am wendieiland @JeffreyJKingman Thanks! Where would I go for this type of
forum/feedback when #custserv isn't in session?
2011-08-24 1:56 am objective_eye @JoeManna but how many humans do they need? go back to the 1
billion acnts figure currently on facebook. It's not possible imo.
Page 23
#custserv
2011-08-24 1:56 am chaddyd @KnowledgeBishop yes totally engaged teens, especially for their fav
brands and sharing pics #custserv
2011-08-24 1:57 am GregOrtbach @berkson0 Nice to see you Alan. #custserv
2011-08-24 1:57 am Eric_Halsey You're maneuvering all around the #HipHashtags @danielnewmanUV
~ with spot-on commentary, I might add~ #CustServ #TChat
#BizForum
2011-08-24 1:57 am MarshaCollier Don't worry if you missed something, will be posting archives here
tonight http://t.co/5STkjG6 #custserv
2011-08-24 1:57 am JeffreyJKingman Folks - we'll be passing 155,000 collected tweets this hashtag since
April 2010 in next few minutes http://t.co/bZjvVZm #custserv
2011-08-24 1:57 am berkson0 ...and so sorry to have to bail. Great to see everyone. #custserv
2011-08-24 1:57 am krcraft Night #custserv. Thanks to our ever wise & witty hosts:
@JeffreyJKingman @MarshaCollier @CustServGreeter ( aka
@RoyAtkinson).
2011-08-24 1:58 am action_jay @WendiEiland you can always tag #custserv during the week, and
jump into the community on http://t.co/mw469Hf
2011-08-24 1:58 am berkson0 RT @MarshaCollier: Don't worry if you missed something, will be
posting archives here tonight http://t.co/x1L07S9 #custserv
2011-08-24 1:58 am MarshaCollier Please take the last few minutes of #custserv to share links
2011-08-24 1:58 am JeffreyJKingman @wendieiland A lot of us watch the #custserv hashtag 24/7
#custserv
2011-08-24 1:58 am CustServGreeter RT @JeffreyJKingman: we'll B passing 155,000 collected tweets ths
hashtag since April 2010 in nxt few mins http://t.co/cPT5Cmq
#custserv
2011-08-24 1:58 am GregOrtbach RT @krcraft: Night #custserv. Thanks to our ever wise & witty hosts:
@JeffreyJKingman @MarshaCollier @RoyAtkinson). #custserv
2011-08-24 1:58 am bridgetlhk I Tweeted with 1 Google Apps customer who had terrible time with
Google #custserv. Could hurt in long run.
2011-08-24 1:58 am BAMSocialCRM Hv a good night.. RT @berkson0: ...and so sorry to have to bail.
Great to see everyone. #custserv
2011-08-24 1:58 am jayiaco @JoeManna @jnoche "Reactive is old." - By definition it's after the
fact. #custserv
2011-08-24 1:58 am CustServGreeter @berkson0 Thanks for coming by! #custserv
2011-08-24 1:58 am MarshaCollier Just can't stop watching this #custserv train wreck http://t.co/vdLTrLL
2011-08-24 1:58 am nmodali @CustServGreeter my first time through the #custserv stream - lot's
of good stuff :)
2011-08-24 1:59 am jnoche @JoeManna and Hangouts will change the answer once for many
model, huge benefit to leaders #custserv
2011-08-24 1:59 am JoeManna @objective_eye Could be another option here - "G+ Leaders" and
passionate users promoted w/ perks. Trusted users helping masses
#custserv
2011-08-24 1:59 am RoyAtkinson @krcraft See you soon! Thanks! #custserv
2011-08-24 1:59 am KnowledgeBishop @MarshaCollier Interaction trends so far? Twitter: More fun.
Facebook: More emotion. GooglePlus: More "no-nonsense."n
#custserv
2011-08-24 1:59 am JeffreyJKingman @wendieiland You're a PDX'er? Cool. #custserv
2011-08-24 1:59 am CustServGreeter @nmodali We're here every Tuesday at 9 ET / 6 PT #custserv