WIFI SHARING - INTERNET SERVICE OFFLINE, AGAIN? By Mike Trumbature It’s bad enough when your personal Internet service repeatedly goes offline for whatever reason. It’s worse having a business that relies heavily on the Internet and have it repeatedly go out. There are a lot more connections between an office computer than a home computer that can fail and you have to wait for in-house IT people to repair it. Contract people take longer to respond if the problem can not be resolved remotely. The first thing you do at home is get on the phone, call the 1-800 tech support number, press 1 for English and then it all goes downhill from there. Multiple menus to access for this and that, sometimes recycling you back to the operator menu - no live person to talk with to get you directly to the tech support department. If your phones are through your Internet provider and it’s a signal problem, then you’re on your cellphone on hold forever, finally getting a recording “ALL OUR TECHNICIANS ARE CURRENTLY BUSY HELPING OTHER PEOPLE WITH THE SAME PROBLEM, PLEASE TRY YOUR CALL LATER.” Having had that experience with Comcast, I learned the best way is to use their online chat service. It usually only takes a few seconds for someone to respond and set up a service call and you have a transcript of the conversation that can be printed to PDF and saved. That’s the good news. The bad news is, you need an Internet connection to use the chat service. Cell phones for some time have had the ability to connect to another device’s WiFi radio through a process called WiFi Sharing. Older Windows Mobile uses a third party app by XDA Developers. Androids and others have various ways, built in and third party apps depending on the age of the phone and service contracts. Earlier services required a monthly fee. Most are standard now. In addition, tablet PCs that have Internet connections can be used as a wireless router also. The really slick trick is having your portable devices enabled to connect to your cell phone when at locations without WiFi or whose service is down. Most portable devices today have built in WiFi radios and several most phones have unlimited data plans. For a desktop for emergencies at home, or work, you can get a small inexpensive USB WiFi Dongle like the one in the photo from Radio Shack (requires software installation). Here are other plug-and-play EXAMPLES . My Comcast Internet service went offline Sunday morning - no extra programs running or Internet settings changed. The main cable box in the back yard is over on its side and full of bees. A quick “direct-connect” modem test (bypassing the router) shows low and missing power signals to and from the modem. I could not directly