Why User Experience Matters for Employees

WEBINARWEBINAR

Why UX Matters for Employees

Meet the Speakers{

Name : Peter Ward

Role : CTO & co-founder SoHo Dragon

Skills : SharePoint & Office 365

Hobbies : Yoga / Vegetarian Cooking

Fun Fact : Late technology-adopter

: @HelloPeterNYC

}

{

Name : Troy Trudel

Role : Senior Director of

Alliances Akumina

Skills : Digital Workplace Strategy

& Office

Hobbies : Camping & Cooking

}

Webinar Agenda

Agenda & Takeaways

• What is User Experience?

• SharePoint UX – Importance

• Challenges Poor UX Creates

• Developing Experiences Focusing on the User

• Real-life examples of engaging employee experiences

{

{

About SoHo Dragon

• New York City based

• Microsoft Gold Partner

• Office 365 focused

• Akumina Gold Partner

•Differences between UX & UI (design)• Examples•Great SharePoint UX and UI

“Design is not just what it looks like…

Design is how it works”

- Steve Jobs -

What is the difference between UX & UI?

User Experience is the friction between

the task and the user.

Examples

SharePoint UX – Why is it Important?

Why is great UX so difficult with SharePoint?

Meta Data

Responsive Design

Audiences

Navigation

Classic / Modern

Responsive

Browsers Screen Sizes

Create great UX & UI in SharePoint with Traction

• “Paper is cheap, code is expensive, so get it right on paper.”

•Don’t have: “Paradox of choice”

• Training is a tax on the cost of the system

•Problem solving not an art display

Traction UX Principles

Traction

Understand the user

Wireframes

Story boards

Content

Strategy Document

Analysis

Design

Build out

Development 3 releases onlyRelease Bug fixes onlyStabilize

Strategy Document: Understanding the User

• Who are they?Readers

Members

Owners

• Departments

• Are there Active Directory Groups?

• What are they currently using?

• Common complaints

• Ask “What sucks about the system?”

• Which websites do they like?

• Employee age

Strategy Document:Goals

• User goals

Find information fast

Reduce clicks

Up-to-date content

• Business goals

Digital representation of the corporate website and the organization

Greater confidence in the content

Strategy Document: User Journey

• 10,000 feet view point

• Start-to-finish of an experience

• Actions and emotions

Tools:

• User Journey Template

• Wireframes

• Storyboards

Strategy Document: Wireframe

• This can be:

o Part of the Strategy Document -OR-

o It’s a result of the Strategy Document

• Focus on the functionality and user activity,not on visualization

• A blue print that is given to the engineers

Wire Framing Tools:

InDesign

Balsamiq

Visio

Pen and paper

Strategy Document:

Story boards

Releases – Prototyping

• Graphical

• Colors

• 3 Releases

• Must be signed off

Stabilizing

• Bug fixing only

Questions

About Akumina

• Boston Head Quarters

• Microsoft Gold Partner

• Technology Enabling Digital Workplace Solutions

• Strong Partner Ecosystem

• Top Rated in Industry

• 18 + years of experience

The Challenges it Creates

Employees are faced with using complex siloed technology and inconsistent user

experiences, lacking integration and mobility support.

INCONSITENT USER EXPERIENES

Business are faced with significant challenges in the areas of employee engagement

and retention, employee productivity, and improving customer experience.

EMPLOYEE ENGAGEMENT

Employees are looking for a better way to engage with coworkers, access systems and information as frictionless as they can in their personal lives.

EMPLOYEE EXPECTATIONS UNMET

Enterprises continue to cobble together custom, bespoke solutions that fail at

delivering enhanced employee experiences

POOR EMPLOYEE EXPERIENCES

Employee Experience Hasn’t Kept Pace

24% 34%13%

Strongly agree that the technology used at work allows them

to efficiency accomplish their

work

Are satisfied with their workplace

Are engaged at work –involved,

committed, and enthusiastic

*Source: 2016 Gallup Worldwide Employee Engagement Crisis , 2017 Gartner Digital Workplace Survey, 360 Steelcase Global Report

Connected

Bringing together every critical piece of data from every backend system; inside and outside of Office 365

Collaborative Creating digital single pane of glass Workspaces for project and team-based connectivity on any project

Mobile Enabling every piece of data and every interaction to be accessible from any device, at any time, in any place

Informative Striking the right balance between relevant company, job, task and personal information for each user

Transformative Getting your users out of email and delivering a medium that becomes the backbone of doing business

Personalized Delivering unique experiences to every user based on who they are, where they work & what language they speak

Persona-specific

Focusing on the User Experience

.

Questions?

Akumina SoHo [email protected]+1 603.943.@AkuminaInc

[email protected]+1 929.257.1581@SoHodragon