Why Simply Applying LSS Sigma In Various Healthcare Departments Will Ultimately Lead To Program Failure

Rev.EPrinted4/11/11©2003bySigmaBreakthroughTechnologies,Inc.®

© 2011 SBTI. All Rights Reserved Reaching True North™ is a Trade Mark of SBTI

WCBF Summit May 12, 2011

Bill Zinkgraf Don DePasquale


© 2011 SBTI. All Rights Reserved Reaching True North™ is a Trade Mark of SBTI 2



•  Who Are We / Who You are •  What We Have Learned •  How to...

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About SBTI: •  Our Founder, Stephen Zinkgraf, Ph.D. was one of the authors of Six

Sigma at Motorola in the early ’90’s •  Principals have authored more than 700 different methodologies within

Lean and Six Sigma •  More than 100 deployments in many industries including

manufacturing, financial and logistics •  Healthcare is fastest growing segment •  Reaching True North is our way of thinking about how to ...

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Some Assumptions: •  You are part of an organization’s performance improvement program •  Probably within a healthcare organization •  Using or managing people who use Lean and/or Six Sigma •  Want to make a difference

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The Good News:

•  Six Sigma and Lean methodologies have become very powerful and “promising” tools in healthcare.

•  From clerical to clinical, the methodology has proven effective in removing waste and eliminating errors and defects.

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The Bad News:

•  Success is short-lived if Lean or Six Sigma tools are simply “applied”. It is not whitewash.

•  Failure results when one department’s performance improvement is NOT connected to the overall corporation’s objective. The program becomes collateral not cultural.

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What’s the strategy?:

•  Evidence shows that about 90% of organizations conduct strategic planning and that they’re satisfied with the process

•  Additional evidence shows that only about 10% of organizations successfully implement their strategy.

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75%

50%

25%

Year 1

Year 2

Year 3

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theirstrategy

Time

% Successful



What’s the strategy?:

•  Evidence shows that about 90% of organizations conduct strategic planning and that they’re satisfied with the process

•  Additional evidence shows that only about 10% of organizations successfully implement their strategy.

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75%

50%

25%

Year 1

Year 2

Year 3

10%

Time

% Successful

90%

StrategyImplementaGonGap





Get on Track: Find your True North

•  Find your place on the map

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© SBTI 2011




•  Find your place on the map •  Engage Leadership

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•  Find your place on the map •  Engage Leadership •  Build a structure

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© SBTI 2011




•  Find your place on the map •  Engage Leadership •  Build a structure •  Train the Right People with the Right Skills to Do the Right Project

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•  Find your place on the map •  Engage Leadership •  Build a structure •  Train the Right People with the Right Skills to Do the Right Project •  Charter your Charter to reflect this difference

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© SBTI 2011




•  Find your place on the map •  Engage Leadership •  Build a structure •  Train the Right People with the Right Skills to Do the Right Project •  Charter your Charter to reflect this difference •  Create Transformational Change

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Why Simply Applying LSS Sigma In Various Healthcare Departments Will Ultimately Lead To Program Failure

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