Why should governments Change? v Technology v Political v Business … power is shifting … citizens expect it … transactions cost less.

Whyshould governments

Change?

Technology

Political

Business

… power is shifting

… citizens expect it

… transactions cost less

customer

Citizen

Owner/stakeholder

PublicExpectations

38% … Book Travel

45% … Buy a Product

62% … Check Weather

15% … Auction

51%GovernmentInformation

October 2000

Whyshould governments

Change?

Technology

Political

Business

… power is shifting

… citizens expect it

… transactions cost less

EmployerEmployer

Step 1

Step 4

Employer Employer Information Information

SystemSystem

Step 2

DRS Mail ServicesDRS Mail Services Received & Input by Received & Input by Employer Support Employer Support

ServicesServices

Step 3

YES

Transmittal Edit

Report

ERROR?ERROR?

NO

Step 5

DRS DatabaseDRS Database

US Mail

US Mail

Transforming Business Processes

Transforming Business Processes

Internet

Employer Information System

DRS Database

Reduce transaction costs

Eliminate labor and time

Improve customer service

Industrial Insurance Premium Payments Current

manual process

U.S. Mail

US Bank deposits funds and keys data

U.S. Mail

balances depositsCashier delivers quarterly report

ERROR ?

NO

data posts Employer Accounting System

Quarterly report filed

Policy

manager works error

data posts Employer Accounting System

Quarterly report filed

YES

Employer completes quarterly report

Funds posted to Employer Accounting System

Bank courier

US MailBrinks

L&I pre-prints quarterly reports

Employer completes quarterly report

Funds posted to Employer Accounting System

Data posts Employer Accounting System

balances deposits

Internet

A new e-commerce process

Industrial Insurance Premium Payments Current

manual process

Issues

for Leaders

Issues for Leaders

Balance enterprise and agency Funding the start-up Sale of public’s information Security and authentication Privacy Culture

T U R N I N G G O V E R N M E N T TO F A C E T H E P E O P L E

building digital government is

Core Competence

8

everysuccessfurther

notice

is only until