For information contact [email protected] or 919.371.2188 Your Mobility Needs Having made a large investment in BMC Remedy, it is critical to ensure that this functionality is readily available to those who need it most. A robust application sitting on a desktop, for example, does nothing for the mobile worker who is servicing a remote location, nor does it improve response times or facilitate an unceasing flow of information on which to base critical decisions. Putting that application’s functionality into the hands of the mobile worker directly results in: How Can You Benefit? Asset Management • Incorporate data via Barcode Scanning and/or RFID into your system • Raise the data integrity level of the CMDB Service Management • Notify techs, create/modify/resolve incidents on mobile devices • Increase workforce efficiency, eliminate wasted time, improve SLAs Change and Service Request Management • Equip your entire workforce with access to Tasks, Work Orders, and Approvals • Efficiently manage increasing flux to support changing business needs Custom Applications • Extend company-specific applications to mobile users • Define customized user interfaces to suit user needs • Reduced IT costs • Increased productivity of mobile workforce • Faster resolution to allow the asset to be more productive • Improved customer service and an increased ability to meet and exceed SLAs • More informed decision making through increased data integrity • More accurate reporting and forecasting • Improved ITIL and regulatory policy adherence Why Choose Mobile Reach to Extend Your BMC Remedy Applications? Diagram of BMC/Splitware Relationship Mobile Workforce CMDB BMC Remedy® Cache DB Mobile Reach ® Splitware Server CA Service Desk® PEOPLESOFT OTHER SERVER Change Management Asset Management Incident Management Custom ITSM Mobile Reach ® Client WAN Key Features: • Batch Synchronization • 256bit AES Encryption • Rich Client User Interface • OTA Application Deployment • Adaptive Communications With more than a decade of experience in extending enterprise applications to handheld devices, Mobile Reach develops mobility solutions for Fortune 500 companies; the United States military; educational institutions; and federal, state and local governments. Mobile Reach has been partnered with BMC Software (and previously Remedy) for eight years and has participated in both BMC’s MarketZone and Technology Alliance Programs. Mobile Reach was the first company to release a working mobile extension to BMC Remedy 7.0, and Mobile Reach Splitware™ currently supports all Remedy versions. With unparalleled expertise in mobilizing enterprise applications, Mobile Reach delivers comprehensive solutions that ensure data integrity, enforce end-to-end best practices, and promote rapid end user adoption. Splitware™ Incident for iPhone