(Why and ) How we made M3 implementations predictable Lars Steen Business Area Mgr iStone M3
Dec 24, 2015
(Why and ) How we made M3 implementations predictable
Lars SteenBusiness Area Mgr iStone M3
iStone – At a glance….
Growth 2012
We maximise the value of our customers business solutions
iStone M3
Local presence – Global Operations
252 M3 CUSTOMERS
(2012)
200 M3 CONSULTANTS
24x7AMS OPERATION
Certified INFOR PARTNER
iStone M3 Upgrade Experiences
• M3 10.1 > Rich core functionality – well proven and stable
• Smart Office + Smart Apps > Great potential to reduce modifications and increase user efficiency !
• M3 Technical environment > Complexity increases !!
• First 5 13.1 projects started !!!!
MostUpdatedpartner !
M3 Upgrade is predictable !
Earlier…
We spent some time:
• To analyze the business requirements• To design a new “to-be-solution”• To install & configure.. (and modify)• To test and verify the new solution• To start up and support the new solution
• To roll out the new solution…..
Year 2010 – this was not Good enough!
Financial crisis of 2008 –
Remember….
There’s no 5-year project anymore !
How will a project affect operations and staff ?
What are the business benefits?
When can we capitalize on the investment?
Two examples…
• M3 in Russia ? ………….
• Replace SAP in 9 months ?
• New Manufacturing site in 6 months ?
• Roll out to 45 sites/24 countries in less than 3 years ?
• Three Roll out teams in parallel ?
So we…….
Organized all project activities in “Work Packages”
Phases Work pckgs Milestone
Project Mgmt.
1 Identify & Plan 2 Define & Establish 3 Execute & Close
AP12 Analysis of Structure & Process
AP14 Projekt planering
AP22 Etablering av prototyplösning standard
AP23 Etablering av komplett prototyplösning
AP24 Verifiering av lösning
AP25 Acceptance test
AP31 Establish Production environment
AP32 Training of End Users
AP35 Projektavslut och stängning
Projektdefinition
AP11 Establish project
AP33 Full scale test
AP34 Driftsättning
AP15 KickOff
AP21 Technical Installation
MS1
MS2
MS3
MS5
Approved prototype solution
AP13 Analysis of IT Infrastructure
Commissioned ERP solution
MS6MS4
AP10 AP20 AP30
Detailed
Planning –
Activities &
deliverables
Assign tasks,
Roles & responsibilities
Execute M3 -
solutionUsabilitybenefits
Close
Work Packages
Defines Output, Allocated time and responsibility/role…. (for each activity)
Test Company A TOTALT 0 0 2 0 12 45,25 0 0 1 60,25 0 16 8 0 0
WP12 Account Mgr
ProgramMgmt
ProjectLeader
Tech.Proj.
Mgmtsolution
ArchitectBusiness
Cons.Dev./
UsabilityTechCons.
QualityMgmt TOTAL
Project Mgmt
ProcessOwner
SuperUser
EndUser TOTAL
WP12.1 Identify Process maps Lvl. 1 1 1 2 2 2
WP12.2 Presentation of M3 standard functionality & possibilities Dgr 5 5 4 4 8
Products & Assortment 1 0,5 Förb. per utbildningsdag och Aff.konsult i % 25% 0,625 1 1Outbound logistics 1 1 Förb. per utbildningsdag och Aff.konsult i % 25% 1,25 1 1Planning & Inbound Logistics 2 1 Förb. per utbildningsdag och Aff.konsult i % 25% 2,5 1 1Finance & control l ing 1 0,5 Förb. per utbildningsdag och Aff.konsult i % 25% 0,625 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
WP12.3 Identifiy business improvement in scope 4 4 4 4
WP12.4 Identify KPIs, Guiding principles & Book of Rules 2 8 10 2 2
WP12.5 Walk thru M3 Best Practice - #WS 4 29,25 33,25 4 4 8
Products & Assortment 1 2 Förb+Dok. per Workshop-dag & Aff.konsult i % 50% 3 1 1Outbound logistics 1 3 Förb+Dok. per Workshop-dag & Aff.konsult i % 100% 6 1 1Planning & Inbound Logistics 2 3 Förb+Dok. per Workshop-dag & Aff.konsult i % 150% 15 1 1Finance & control l ing 1 3 Förb+Dok. per Workshop-dag & Aff.konsult i % 75% 5,25 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
WP12.6 Planing of database structure 3 3 0 WP12.7 Risk analysis & Change Management 1 1 1 3 0
And we…….
Aligned the “Work Packages” in our project methodology - iStep
1 Identify & Plan 2 Define & Establish 3 Execute & Close
AP12 Analysis of Structure & Process
AP14 Project planning
AP22 Establish standard prototype solution
AP23 Establish complete prototype solution
AP24 Verification of solution
AP25 Acceptance test
AP31 Establish Production environment
AP32 Training of End Users
AP35 Project transaction and closing
Project definition
AP11 Establish Project
AP33 Full scale test
AP34 Commissioning
AP15 KickOff
AP21 Technical Installation
MS1
MS2
MS3
MS5
Approved prototype solution
AP13 Analysis of IT Infrastructure
Commissioned ERP solution
MS6MS4
AP10 AP20 AP30
Phases Work pckgs Milestone
Project Mgmt.
1 Identify & Plan 2 Define & Establish 3 Execute & Close
AP12 Analysis of Structure & Process
AP14 Project planning
AP22 Establish standard prototype solution
AP23 Establish complete prototype solution
AP24 Verification of solution
AP25 Acceptance test
AP31 Establish Production environment
AP32 Training of End Users
AP35 Project transaction and closing
Project definition
AP11 Establish Project
AP33 Full scale test
AP34 Commissioning
AP15 KickOff
AP21 Technical Installation
MS1
MS2
MS3
MS5
Approved prototype solution
AP13 Analysis of IT Infrastructure
Commissioned ERP solution
MS6MS4
AP10 AP20 AP30
By this, we…….
Have a model for predictable implementations
M3 Solution Verified ?
UsabilityVerified ?
And to secure the business benefits from user efficiency tools
Phases Work pckgs Milestone
Project Mgmt.
13
iStep – Project methodology
1 Identify & Plan 2 Define & Establish 3 Execute & Close
AP12 Analysis of Structure & Process
AP14 Projekt planering
AP22 Etablering av prototyplösning standard
AP23 Etablering av komplett prototyplösning
AP24 Verifiering av lösning
AP25 Acceptance test
AP31 Establish Production environment
AP32 Training of End Users
AP35 Projektavslut och stängning
Projektdefinition
AP11 Establish project
AP33 Full scale test
AP34 Driftsättning
AP15 KickOff
AP21 Technical Installation
MS1
MS2
MS3
MS5
Approved prototype solution
AP13 Analysis of IT Infrastructure
Commissioned ERP solution
MS6MS4
AP10 AP20 AP30
Detailed
Planning –
Activities &
deliverables
Assign tasks,
Roles & responsibilities
Execute M3 -
solutionUsabilitybenefits
Close
Phases Work pckgs Milestone
Project Mgmt.
So what we learned…
Long-term customer relations – Gets us there faster
Customer insight
Experienced consultants (5-15 years per system), Organised in virtual teams per area to drive competence
System expertise
Industry knowledgeIn software as well as consultant – Best possible solution!
Makes all the difference ! Delivery models based on TOTAL knowledge and experience
High performance services
How we work – Some customer statements
”Trustworthy people that take on responsibility and always deliver”
NKI 2012
”As they know our industry, they have been able to challenge how we work”
NKI 2012
”They understand what will work in every day business”
NKI 2012
Some references..
Industry knowledge – customer insight
We support your business all the way…
To identity business opportunities?
We guide you..
To sort out the different alternative solutions?We guide you..
To show how it would look in real life?
We guide you..
To implement the solution in the safest & fastest possible way?
We guide you..
To keep the solution up and running?
We guide you..
Opportunity Sort Proof iStep Access
Prepare Execute Maintain
Our customer promise
”Your business first”
Lars SteenBusiness Area Mgr iStone M3