Why A Likeable Business Is The Best Word of Mouth

Why A #Likeable Business Is The

Best Word of Mouth

October 31, 2012@sernovitz + @davekerpenSlideshare.net/DaveKerpen

Bit.ly/LikeableWOM

• CEO of Likeable Media

• Author of Likeable Social Media & Likeable Business

• Has been featured on ABC World News Tonight, BBC, and the New York Times

#LikeableBusiness

• CEO of SocialMedia.org

• Author of Word of Mouth Marketing

• Taught at Northwestern University and the Wharton School of Business

#LikeableBusiness

#LikeableBusiness

Responsiveness“Life is 10 percent what happens to you and

90 percent how you react to it.” - Charles R. Swindoll

#LikeableBusiness

#LikeableBusiness

Take listeningone step further.

#LikeableBusiness

Surprise & Delight“A true leader always keeps an element of

surprise up his sleeve, which others cannot grasp but which keeps his public excited and

breathless.” - Charles de Gaulle

#LikeableBusiness

Every mistake is an opportunity.

#LikeableBusiness

#LikeableBusiness

Gratefulness.“I would maintain that thanks are the

highest form of thought, and that gratitude is happiness doubled by

wonder.” - Gilbert K. Chesterton

#LikeableBusiness

#LikeableBusiness

You get what yougive.

#LikeableBusiness

“How dare you settle for less when the world has made it so easy for you to be remarkable?”Seth Godin

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Purchase your copy of Likeable Business today!

Visit likeablebook.com or contact Theresa at

[email protected].

Buy in bulk and receive special

bonuses!

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Be one of the first 100 to buy a copy of Likeable Business and receive the Word of Mouth Marketing

Comic Book free!

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Feedback?

Grand Prize!

@DaveKerpen@LikeableBook

[email protected]

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