Who’s in Charge? Report of the Task Force on Qualifications for Interlibrary Loan Operations Management Susan P. Lieberthal (Chair) Susan P. Lieberthal (Chair) Sue Kaler Sue Kaler David Larsen David Larsen Suzanne Turner Suzanne Turner ALA Midwinter January 12, 2008
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Who ’ s in Charge? Report of the Task Force on Qualifications for Interlibrary Loan Operations Management Susan P. Lieberthal (Chair) Sue Kaler David Larsen.
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Who’s in Charge?
Report of the Task Force on Qualifications for Interlibrary Loan Operations Management
Susan P. Lieberthal (Chair)Susan P. Lieberthal (Chair)Sue KalerSue Kaler
David LarsenDavid LarsenSuzanne TurnerSuzanne Turner
ALA Midwinter January 12, 2008
Agenda• Introduce the Task Force• Describe the charges for the Task Force• Overview of Task Force activity• Qualifications identified and ranked by Task Force
and survey respondents• Demographics of respondents from our survey• Results of the survey• Group discussion• Wrap up
The Task ForceSusan Lieberthal, Sue Kaler, David Larsen, Suzanne Turner (Kay
Ikuta, Helen Sullivan)
S.K.
S.T.
D.L.
K.I. S.L.
H.S.
S.K.
S.T.
D.L.
K.I. S.L.
H.S.
The Process
• Committee convened by Tanner Wray and the STARS Executive Committee (2005)
• Task Force communicates via email and conference call and at ALA meetings - ALA Midwinter 2006, ALA 2007
• Devises qualifications list and survey• Will propose RUSA guidelines
What is the Charge?
• Determine qualifications needed to be a manager of an ILL department
• Produce guidelines for hiring and training the manager and how to maintain ILL skills
• Assess importance of MLS for the manager of an ILL department
• Manage and coordinate different processes• Staff management/leadership• Project management skills • Budgetary management• Ability to establish direction for the department• Develop services based upon statistical trends
Interpersonal Skills
• Ability to foster positive relationships
• Work with other library departments
• Work with departments outside the library
• Work with other libraries
Technical Skills
Knowledge of technologyOCLC, MS Word, CLIO, ILLiad, Scanning, Ariel, Adobe, copyright, etc.
ILL Specific
• Knowledge of ILL trends
• Previous ILL experience
• Bibliographic searching skills
• Ability to conduct reference interview
MLS?
• Which category does this fit into?
• Is it really necessary?
Averaging The Qualifications
0
2
4
6
8
10
12
14
16
18
Know
ledge
of t
echnol
ogy
Know
ledge
of I
LL tr
ends
Man
age
and
coord
inat
e diff
eren
t pro
c...
Previ
ous IL
L exp
erie
nce
Staff
man
agem
ent/l
eader
ship
Biblio
graphic
sea
rchin
g ski
lls
Abilit
y to
fost
er p
ositiv
e re
latio
ns
Work
with
oth
er li
brary
dep
artm
ents
Proje
ct m
anag
men
t ski
lls
Work
with
oth
er d
epar
tmen
ts o
utsid
e li.
..
MLS
Buget
ary
man
agem
ent
Abilit
y to
est
ablis
h dire
ctio
n for d
epar
...
Repre
sent d
epar
tmen
t to re
st o
f lib
rary
Devel
op s
ervi
ces
based
on s
tatis
tical
...
Partic
ipat
e in
pro
fess
iona
l org
aniza
tions
Abilit
y to
con
duct re
fere
nce
inte
rvie
w
Committee Rank
Survey Rank
Average Rank
The Survey
• 2,499 email addresses from U. Chicago’s ILLiad database + 46 additional addresses from Wellesley Free Library and Inglewood Public Library (2,545 invitations)
• 599 responses (approx. 24% response rate)
Our U.S. Respondents
Alaska: 1Hawaii: 4
Our International Respondents
Analysis by Library TypeLibrary Type Total % of Total
University Library 153 26%
Public Library 123 21%
Medical Library 118 20%
College Library 92 15%
Special Library 70 12%
Law Library 29 5%
School Library 11 2%
State Library 3 1%
Total: 599
Analysis by SizeAnnual Requests Borrowing Lending Doc. Delivery
0 4 1% 17 3% 176 29%
1 to 1,000 260 43% 276 46% 279 47%
1,000 to 5,000 179 30% 151 25% 94 16%
10,001 to 20,000 44 7% 60 10% 13 2%
20,001 to 40,000 35 6% 20 3% 5 1%
5,001 to 10,000 71 12% 61 10% 28 5%
Over 40,000 6 1% 14 2% 4 1%
MLS or no MLS? Survey Results
Does the person most responsible for your
interlibrary loan/document delivery operations
currently have a master's degree in library or
information science?
Does the current Head of ILL have MLS? Total
% of Total
No 341 57.2%
Yes 253 42.4%
Don't Know 2 0.3%
Total responses: 596
Library TypeDon't Know
NoMLS MLS
% with MLS
School Library 3 8 73%
University Library 2 76 74 49%
Law Library 15 14 48%
Medical Library 65 52 44%
College Library 53 39 42%
Special Library 43 26 38%
State Library 2 1 33%
Public Library 84 39 32%
Importance of MLS as Job Qualification
Required 139 23%
Highly Preferred 67 11%
Preferred 102 17%
Unimportant 222 37%
Not Applicable 68 11%
Total: 598
Importance of MLS as Job Qualification
Required 139 23%
52%Highly Preferred 67 11%
Preferred 102 17%
Unimportant 222 37%48%
Not Applicable 68 11%
Total: 598
If the current head of the interlibrary loan / document delivery operation
were to leave and you were responsible for selecting a
replacement, would you try to find a replacement with a master's degree in
library or information science?
Would Hire MLS
Would Not
Hire MLSDon’t Know Total
Current Head 181 16 56 253
Has MLS 72% 6% 22%
Current Head 27 227 87 341
Without MLS 8% 67% 26%
Reasons for Not Hiring MLSNecessary skills can be obtained without
having degree; or, MLS skills not needed to do work 154 72%
Budgetary considerations do not allow MLS or salary range unattractive to MLS 54 25%
Small size of library makes MLS unnecessary/impractical 49 23%
ILL staff can turn to supervisor or other library staff when MLS skills needed 34 16%
Unclassifiable response 2 1%
Total Responses (some giving multiple reasons): 214
Reasons for Hiring MLSMLS ensures broad understanding of libraries, issues,
trends 79 45%
Position includes responsibility for other areas besides ILL, often due to small library size 53 30%