Locations
Serving The Midwestw/more than 3-Million Sqft (and counting)
Missouri
Indiana
Illinois
Kansas
Since 1949
Storage Arenas
• Dry Goods
• Food-Grade
• Hazardous Materials
• Chemicals
• Quarantine
Sample of Services
• Product Distribution
• Consolidation
• Cross Docking
• Transloading
• Drop-Shipping
• E-Commerce
• Fulfillment
The Scopes
You Tell Us - the Services you need Efficient – Fast, Start Up - we have it! Food Grade, Pick & Pack, Fulfillment? IT Requirements: Quick Turnaround Flexibility? We can adjust on the fly for
you
The Project
Experienced Implementation Team
ISO 9001-2008 Certified AIB Superior Rated (Food
Grade) FDA Approved Dry & Cold Storage
Specialists Rail Transloading Experts Vertically Trained Staff Top 100 3PL In United States
(as ranked by Inbound Logistics magazine)
FW Team
Full-Featured WMS
Complete EDI Services
Online Inventory Portal
Real-time Tracking
Pick, Pack and ShipCapabilities
Networked Pack Sites Throughout Warehouses
Pick & Pack
50+ Current Food Grade Customerso AIB Superior Rating Year over Year
o Lot, Batch, Mfg. Code Traceability
o Mock Recall Testing
o Over 20 Years Experience In-House
o Dry, Cold, & Frozen Storage
o Product Recall & Quarantine
MultipleFood Grade Facilities
Capabilities
Flexible Footprint
Available Services & Add-Ons
Site Selection Based on your Customer Base & Suppliers
Freight Analysis to Compare Costs
Where do you need to be?
Site Solution
St. Louis Urgent ImplementationPick and PackEDI / ASN4-Week Startup / 800 SKUs / 300+ Order Per Day
25,000+ PalletsUrgent Need Supporting Plant ShutdownOpened New 325,000 sq. ft. Facility500 Truckloads Received in First 5 Weeks
HAZMAT Storage for Midwest DC5,000 PalletsFlammables and Aerosols3 Years Since Implementation
Relevant Startup Projects
How We Do IT
Implementation Team
Dedicated Implementation Team Established Implementation Processes Director of Solutions IT Implementation Support Trained CSR for Start up Experienced Labor Team
Implementation Process
32 Master Processes Metrics CIS Documented Training of Associates Audits Great Game of Business NPS Technology
32 MPs
• 32 Master Processes
• Key Measurables
• Defined
Inputs/Outputs
• Customized Training
• Vertical Integration
• Monthly Audits
• Quarterly Reviews
• Real-time Visibility
• Improved
Efficiencies
METRICS
Metrics and KPIs
Productivity KPIs Cycle Count – Bin Accuracy Tracking On Time Shipping Order Accuracy Available through Online Dashboards or direct reporting
CIS
CONTINUAL IMPROVEMENT SOFTWARE
Key to our Compliance Efforts for ISO 9001:2008 standard. Cloud-based software with access via computer, tablet or
smart phone allowing all involvement from all associates. System has multiple modules including:
o Non-Conformance (NCR) – An NCR report is issued for any item with a written procedure, but an associate did not follow that procedure.
o Customer Feedback (CF) – A CF is created when we receive customer feedback, good and bad. All feedback is time-stamped and documented.
o Corrective Action Request (CAR) – A CAR is generated when any new issue arises that does not have an existing written procedure.
CIS
o Preventive Action – A PA is entered into the system when any FW associate finds an item that needs improvement.
o Inspections – Monthly customer audits by the Regional Manager. Quarterly customer audit from the Safety and Compliance Officer. Each facility is also inspected for associate safety, customer product safety and general compliance on a monthly basis by the Safety and Compliance Officer.
o Documentation – This is a massive section of our CIS Software and is where we control all our documentation.
o MSDS – All MSDS sheets are loaded into the system so any associate can access them via computer, tablet or smart phone.
o Training – This section includes links to all our training materials.
GGOB
GREAT GAME OF BUSINESS | Open-Book Management
Program designed for Continuous Improvement
Involves setting goals equally weightedbetween Financial Performance and Customer Satisfaction
Implementation Involves a system of Games and Incentives to help Train, Motivate and ultimately Achieve our Goals
Gives Associates a stronger voice in the direction of the business, increases efficiency and effectiveness to best serve our Customers
NPS
NET PROMOTER SCORE
Since key contacts at FW customers weresurveyed using the Net Promoter Score process.
The NPS survey consists of just 2 Questions:o On a scale of 0-10 (where 0 is Not Likely and 10 is
Extremely Likely), how likely is it that you would recommend FW to colleagues, friends or family?
o What is primary reason for the score you gave? Survey Response Rate: 54%
NPS
“You do wonderful work for us. Fast responses, accurate account of our inventory, friendly service.”
Jim Schloesser of The Scoular Company
“FW has shown they are dependable, but more importantly, in our industry, they have shown they can respond to rapid changes without errors. Our customers are driven by our quality product and our service. FW Warehousing is a big component of our service.”
Jeff Besserman of Nuplex Resins
“They come in even after hours and they are always friendly.”
Elijah Skiles of Toyota Tsusho
Responses to the open-ended
question: What is the primary
reason for the score you gave?
Configurable Dynamic and custom configured screens and detailed
reports to YOUR satisfaction.Compatible
Fully integrates with popular software solutions such as SAP, Dynamics, Sage, Oracle, etc.
Technology
We have fully invested in cutting-edge
Warehouse Management technology to
complement our customers’ supply chain
requirements.
Accurate
Wireless Scanningo Automates the collection of accurate inventory data in
real-time.o Improves warehouse efficiency and productivity.o Increases the visibility of accurate inventory and
warehouse data.o Streamlines the physical count process.o Minimizes errors.o Empowers our customers with the data they require
to make better, faster decisions. Compliance Labeling: UCC128s, License Plates
Technology
Efficient
EDI: X12, XML, service bureau.
Document Management for capturing of signed documents and/or images.
Pick Rules: FIFO, FEFO, Lot#, etc.
Automated E-mailing: Just let us know what you’d like our WMS to communicate to you and 3PLink can take it from there (inventory reports, signed BOLs, replenishment notifications, etc.).
Technology
Reliable
Extremely dynamic and flexible, right out of the box.
Powered and run on Microsoft Server with Microsoft SQL.
Our WMS will always be a step ahead of our competitors. Due to the Microsoft NAV backend support and technology, our 3PLink WMS is consistently at the forefront of technology.
Technology
Visible
On-Demand Access to Real-time & Accurate data for …
o Effective decision making – because you need the right information when you need it.
o Critical information you need to help run your business day-in and day-out.
o Quick identification of issues so they can be addressed before they escalate – most often prevented altogether.
Technology
Easy to use ONLINE tools:
o Online access to inventory and activity data 24/7, allowing you to manage your key performance metrics with reliable, secure, real-time information.
o Seamless On-Demand Export of data to MS Excel or PDF format.
o Online Order Entry: the ability to enter orders online.
o Access to signed BOL’s, photos of damaged goods, etc. online at your fingertips anywhere with internet access.
Technology
The Bottom Line:
Our 3PLink WMS provides our customers:
Full Automation
Complete Visibility
Secure, Reliable, Real-Time Data necessary for flawless decision making.
Technology
About our WMS Partner, Camelot 3PL Software:
A reputable leader within this industry since 1987 and solely committed to Third Party Logistics.
Hundreds of installations across North America, Central America and Europe.
Readily available to handle our software needs.
One-stop shop for all our logistics software requirements (WMS, TMS, EDI, scanning, online inventory, etc.
Reliable support whenever we need it.
Technology
Truckload In
Pallet Receiving
Pallet Storage – Product – Lot
Pallet/Case/Each Picks
VICS BOL, UCC Labeling
LTL Consolidation
ASN Generation/Communication
Tech Solutions
Your Solution
Flexible Relationship
o Access to Sufficient Space• Multiple Sites Available
o Ability to Respond Quickly• Labor• Technology• Equipment
o Complex Retail Requirements
o Short Lead Times
Why Partner with FW?
We have been working together with our clients to create a cost-effective, strategic logistics programs 20+ years.
We have multiple facilities ready for rapid startup and deployment.
Our Implementation Team is poised and ready to exceed expectations.