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Annette Jump

Research Director

@Annette_Jump

March 2016

Enabling Future Smart

Workspaces with IoT


The CIOs Top Mobile Challenges 2016-2019

Strategy

Tactics

Scale up — from 10s mobile apps to 100s mobile apps

Become a digital business partner through mobile innovation

Rate of change/immaturity — of devices, platforms, tools, ...

Exploit bimodal IT for agility and effectiveness in mobility

Manage the tension between convenience and security

Manage mobile device and platform diversity

Gain and retain the necessary mobile staff and skills

Find new funding — or change the funding model

Control shadow mobility in business units

Create the future digital workplace


What Impact IoT will have on device providers and how it will enable the creation of Smart Workspaces?

How the on-going changes in connectivity landscape around IoT will impact device providers and device integration in the next 6-12 months?

How IoT will transform identity management, data and location access control and security for many organizations and what device providers need to do about it in the mid-term?

What are the long-term opportunities for device providers around Smart Workspaces and IoT?

Key Issues:


Connected Home Smart Workspace

IoT in “Connected Home” and “Smart Workspace”

+ Media & Entertainment + Health & Fitness

A home that is networked to enable the interconnection and interoperability of multiple devices, services and apps,

ranging from communications and entertainment to healthcare, security and home automation.

The focus on IoT will be on enabling ‘smart office/workspace’, improving effectiveness of employees and enabling interaction

with "things“.

Initial focus will be on information sharing, communication, as well as access control and security.

The usage will be influenced by developments in the consumer apps world

Security & access control

LightingEnvironmental

controlRefreshments

Media and display

Window blinds

Smartfurniture

Proximity services

Find equipment & resources


IoT will dramatically impact the way in which end users

will share information, collaborate and

communicate imposing integration of new

connectivity technologies into devices by device

providers

IoT will transform identity management, data and

location access control and security for many

organizations encouraging device providers to create new vertical solutions and

partnerships.

IOT will enable the linking of physical and digital worlds

encouraging device providers to expand or

create partnerships around immersive and collaboration

solutions

IoT Impact on Device Providers around Smart Workspace


Timeline for “Smart Workspace” – Development Phases

Short-Term

Next 6-18 months

• Wireless Data, wireless charging, wireless display/projection;

• Access to cloud-based collaboration and productivity tools

Mid-Term

2017-2019

• Emergence of business centric VPAs (virtual personal assistant)

• Growing adoption of data analytics and algorithm’s to improve user productivity

• Multiple locations real-time collaboration with audio and video support

• Piloting of wearables and immersive solutions in selected verticals markets

Long-Term

2020+

• Mainstream adoption of Smart workplace across most mature and some emerging countries

• Scripting interconnections

• Broader deployment for immersive solutions (AR/VR) in vertical segments

• Mainstream deployment of wearables (smartglasses and access/authentication control


Short-Term Strategy and Investment Areas


Short-Term: Where Work Gets Done is Changing


Technology Position on Gartner Hype

Cycle and time to Plateau

Maturity levels Market Penetration (%

of target audience)

Implementation

scenario

Bluetooth 4 Trough of Disillusionment

2-5 years

Early mainstream 20-50% Smart Workspace/

Connected Home

Zigbee Slope of Enlightenment

2-5 years

Adolescent 1-5% Connected Home

802.11ad (WiFi) Technology Trigger

2-5 years

Emerging <1% Smart Workspace

802.11ah (WiFi) Technology Trigger

5-10 years

Emerging

(standard will be

approved early 2016)

1-5% Smart Office /Connected

Home

Wireless power

charging

(Conductive and

Inductive)

Trough of Disillusionment

Less than 2 years

Early mainstream 5-20% Smart Workspace

Communication Technologies Continue to Evolve Quickly


Timeline for “Smart Workspace”:Short-Term Investment Areas

Short-Term

Next 6-18 months

• Connection protocols: Wi-Fi, Bluetooth 4.0, 802.11ad (formerly known as WiGig) – for high-end business hybrids and notebooks from 2H16 and for mainstream business devices from 2017.

• Wireless Charging

• Application layer protocols: WiDi (for Intel-based devices), AirPlay (only for Apple devices), Miracast from 1Q16, Chromecast.

Mid-Term

2017-2019

•

Long-Term

2020+


Decide where you can leverage your strength to bring new products/services yourself or start working with partners to quickly integrate into their devices or purchase companies to expand your product portfolio and capabilities.

Participate in industry standards bodies to influence standards development and adoption, as connectivity technologies will continue to evolve quickly in the next 2-3 years.

Integrate Miracast and 802.11ad into your high-end business devices from 2H 16 (as they are OS-agnostic) and consider adding them into mainstream hybrid devices and notebooks in 2017 to support ‘Smart Office’ scenarios.

Examine the support of device operating systems for IoT features and networks, as they are inconstant and may not support IoT apps.

Short-Term Recommendations


Mid-Term Strategy and Investment Areas


Enabling of Digital Workspace Innovation

"Innovation is a change in practice that displaces other practices already in place"Video as presence

New ways to deliver value

Technologies

Capabilities and Services

Innovation

802.11ac

IOT

Bluetooth mesh

LTE-A

Wireless office

Smart spaces

EMM

Wearables

Location tracking

EFSS

ZigBee

Android

DYOA

BYOD

BYOA

Voice assistants

Flexible working

Create your own process

Video

"Walk up" meetings

Surface hub

New types of collaboration

Consumermessaging

Role-based access

People finderIndoornavigation


Timeline for “Smart Workspace”:Investment Areas for Technology Providers

Short-Term

Next 6-18 months

Mid-Term

2017-2019

• IBM, Hadoop, Google, Microsoft, Salesforce.com

• Own-branded or partner around wireless conference and real-time collaboration solutions (Intel Unite, Google video conference solution + Hangouts)

• Microsoft HoloLens, Facebook Oculus, Samsung Gear VR, HTC Valve, Google Cardboard, etc

• Emergence of business centric VPAs (virtual personal assistant)

• Growing adoption of data analytics and algorithm’s to improve user productivity

• Multiple locations real-time collaboration with audio and video support

• Piloting of wearables and immersive solutions in selected verticals markets

Long-Term

2020+


Enhance partnership aimed at integrating sensors that monitor device status/health, as well as location with automated support tools, resource allocation tools, disposable re-order and electronic procurement mechanisms.

Consider adding new sensors & technologies to devices to give them new capabilities as members of the IoT and smart office (example temp, barometric, NFC (for PCs), beacons, biometric sensors, etc).

Create partnerships with identity access and management solutions providers

Identify key verticals for wearables and immersive solutions for the next 2-3 years and work with marketing team to create vertical use cases around access/security control, identify authentication, providing employees with additional information in remote locations, etc.

Review/adapt your marketing and messaging around implementation/right devices for IoT in business on an annual basis, as use cases of Smart Workplace will continue to change regularly in the next 3-5 years and will increasingly incorporate innovations coming from the Connected Home.

Mid-Term Recommendations (2017-19)


Long-Term Strategy and Investment Areas


Mixing of Digital and Physical Worlds

Wireless and immersive Displays

& projectors

Wristbands, Smart ID cards, etc

HMD, smartglasses

Device Management

Security of data

On-line productivity and collaboration

tools

Data Analytics

DTs, Notebooks, Hybrids, Tablets,

Smartphones

Smart Workspace

a business or an office environment that

enable the interconnection and

interoperability of multiple devices,

services and applications


Timeline for “Smart Workspace”:Investment Areas for Technology Providers

Short-Term

Next 6-18 months

Mid-Term

2017-2019

Long-Term

2020+

• Partnerships with country specific ISVs to support implementations of Smart Workspace solutions

• Develop partnerships for advanced data analytics

• Partner with HMD providers for immersive solutions at lower prices;

• Offer business wearables as own brand or partner with wearables brand to offer solutions in that area


Decide where you will develop own branded HMD and other wearable solutions and where you need to partner with other wearable and IoT solution providers to support your business customers’ needs

Create an HMD and immersive solutions product roadmap that integrates with enterprise mobile device management strategies to help your customers manage integration costs and risks

Clearly communicate how and where the devices can be deployed in vertical use cases scenarios that enable digital business transformation

Work with country specific ISV providers to deliver complete solutions, seek data analytics partnership to enable smart workplace environments

Long-Term Recommendations (2020+ )


Monday Morning:

• Become a member or industry standards bodies to influence standards development and adoption.

• Integrate Miracast from 2H15 and 802.11ad into your high-end business devices from 2H 16 and consider adding them into mainstream

hybrid devices and notebooks in 2017 to support ‘Smart Office’ scenarios.

Next 1-2 years:

Identify the key verticals for the next 2-3 years and work with marketing team to create vertical use cases.

Use cases of Smart Workplace will continue to change regularly in the next 3-5 years, so adapt your marketing and messaging to users accordingly

Long-term:

Decide where you will develop own branded HMD and other wearable solutions and where you need to partner with other wearable and IoT solution providers to support your business customers’ needs

Clearly communicate how and where the devices can be deployed in vertical use cases scenarios that enable digital business transformation

Smart Workspaces: Action Plan


Personal Technologies: Recently Published Research Enabling Future Smart Workspaces with IoT

Wearables are Expanding Beyond early Adopters

Forecast: Wearables Electronic devices, Worldwide, 2016

CES 2016: A Year of Evolution and Integration for Personal Technologies

Predicts 2016: Know Your Customers to Capture Opportunities in the Personal Technologies Market

Predicts 2016: More Devices per User Spurs Innovation in User Interface Technologies

Low-Cost Wearables Will Challenge Branded OEMs to Increase Focus on Design, Ecosystem and User Value

The Gartner Scenario for Personal Technologies Providers

Three Major Impacts That IoT Will Have on Device Providers

Hype Cycle for Consumer Devices, 2015

Hype Cycle for Mobile Device Technologies, 2015

Cool Vendors in Consumer Devices, 2015

http://www.gartner.com/document/3040425?ref=QuickSearch&sthkw=annette jump&refval=155684350&qid=2bcd7510dcc5a9e2ddf71b0cd3392c3e

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