Where We Have Been and Where We Can Go How Technology Can Enhance Working, Learning and Thinking in Corporate Training Tiffany Miller ITEC 57427 April 29th, 2008
Dec 21, 2015
Where We Have Been and Where We Can Go
How Technology Can Enhance
Working, Learning and Thinking in
Corporate Training
Tiffany MillerITEC 57427
April 29th, 2008
Overview
• Nature of Corporate Training
• Problems Before Technology
• Current Technology
• Future Technology
Nature of Corporate Training
• Train as many people as possible
• Train as quickly as possible
• Spend the least amount of money
Nature of Corporate Training
MYTH: “More training will fix the problem.”
FACT: There are many factors that affect employee performance.
Nature of Corporate Training
Eight Performance Factors:
1. Skill & Knowledge
2. Capacity
3. Attitude
4. Conditions
Friesen, Kay and AssociatesClick to
follow link
Nature of Corporate Training
Eight Performance Factors (cont.)
5. Incentives
6. Standards
7. Measurement
8. Feedback
Nature of Corporate Training
Performance Factors that CAN be influenced by training:
• Skill & Knowledge• Attitude (sometimes)
All other performance factors need a solution not solely based on training.
Problems Before Technology
Materials
• Hard to update• Expensive to replace• Time to reproduce• Not interactive/
engaging• Cost to mail
Problems Before Technology
Travel
• Expense to attend class
• Cost to operate classrooms
• Scheduling time out of office
Problems Before Technology
People
• More facilitators needed• More inconsistency of content delivered
Problems Before Technology
Practice
• Hard to simulate real-life
• Cost to constantly reproduce documents
Current Technology
Word Processors
Easy to…• create/update
documents• add graphics• reproduce materials
Current Technology
Intranet
• Houses documents electronically
• Accessible to all
• Always most current
• Print at will
Current Technology
Electronic Tools
• Podcasts
• Webinars
• Online Courses
• System simulations made in Captivate
Current Technology
Learning Management System
• Online class evaluations
• Online assessments
• Course scheduling
• Tracking
• Discussion boards
Future Technology
• Affiliated with American Society for Training & Development (ASTD)
• Promotes using technology for learning
• Online articles, discussions, resources, demos
• Large focus on new technologies
Learning CircuitsClick to
follow link
Future Technology
• Job aids built into the systems where/when you need them
• Training tools accessible from Blackberry phones
Electronic Performance Support
Future Technology
Virtual Worlds
• Remote collaboration
• Training• 3-D models• Gestures and
emotions• Networking
Future Technology
Artificial Intelligence
Greater ability to practice having customer conversations without affecting business results
Future Technology
Impacts
• More self-study for learners• Fewer facilitators• More designers• Higher bandwidths• Cost shifts from logistics/materials to
technologies/systems