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© 2020, Amazon Web Services, Inc. or its Affiliates. Steve Gurney Retail Industry Lead EMEA Where Physical Meets Digital
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Where Physical Meets Digital

May 04, 2023

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Page 1: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Steve Gurney

Retail Industry Lead EMEA

Where Physical Meets Digital

Page 2: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Retail Webinar Series

MON

Oct 12AWS in Retail

TUE

Oct 13

Data Driven Retailing: Insight to Action – AI and ML’s

Role in the New World of Retail

WED

Oct 14Where Physical Meets Digital

THU

Oct 15Retail Supply Chain Optimization

FRI

Oct 16Next Gen Digital Platform

Page 3: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Today’s speakers…

Steve Gurney

Retail Industry Lead, EMEA

Amazon Web Services

Shlomi Dayan

VP Global Business Development Retail

Trax Retail

Please post your questions for Q&A into the webinar chat

Page 4: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Trax Retail

Page 5: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Steve Gurney

Retail Industry Lead, EMEA

Where Physical Meets Digital

Born from Retail, Built for Retailers

Page 6: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Changing consumer behaviour

78% 70%

Would switch

Retailer to use

contactless

63%

Used a new

shopping or

payment method

Recently changed

the way they pay

Source: Visa global consumer study, Aug 2020

Page 7: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Where physical meets digital

• Mobile apps in store

• Scanning

• Instant checkout

• Lockers

• Cashierless Checkout

• Real time inventory visibility

Page 8: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Single Nike app, multiple usesAt home, work or on the move

Page 9: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Single Nike app, multiple usesStores geo-fenced to change app features

Page 10: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Instant Check-out

Page 11: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Delivering lifestyle experiences

Page 12: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Order/Reserve online or in app, pick up in store

Page 13: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Nike partnership with Foot Locker…

Page 14: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Frictionless Shopping

Page 15: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Amazon Go | Store Experience Guidelines 4.13.204.13.20 || AmazAmazon.con.comom CCONFIDENTIALONFIDENTIAL||2020

Just Walk Out – Re-inventing physical retail

Page 16: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Just Walk Out Technology

2013Reimagine physical retail

Amazon Go Grocerylaunches

2020

Amazon Go opens to employees

2016

2018Amazon Go opens to public

2020Just Walk Outlaunches

Invention

Page 17: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

TrackingOverhead cameras

to track where

entities are in a

physical space

Page 18: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

ActivityAlgorithms to understand

shelf-activity (e.g. take,

return, etc…)

Amazon.com Confidential

Page 19: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Amazon.com Confidential

Page 20: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Just Walk Out - Available for Retailers

Page 21: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Amazon Dash Cart

Page 22: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

How it works…

1CUSTOMER ID 2SHOPPING 3CHECKOUT

Page 23: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Shopper engagement

Recommendations based on

• Cart location in store

• Previous shopping history

• Popular / trending

• Alexa Shopping list

• Basket contents

• Promotions

+

vs

Page 24: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

FAST AND EASY CHECKOUT

SHOPPING ENGAGEMENT

SHOPPER INSIGHTS FOR

MERCHANTS

Identify items as you go

On-cart weighing

Bag as You Shop

Just Walk Out

Personalized recommendations

Up-sell and cross-sell suggestions

Heat maps

Product/shelf interactions

Customer journeys

A/B testing

Amazon Dash Cart

Page 25: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Amazon One

Page 26: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Page 27: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Delivering compelling consumer experiences and

operational efficiencies in harmony

Page 28: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Combination of new customer self-service experiences

with store efficiency.

Page 29: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Cloud native services for in store solutions

Benefits

Agility

React faster, quicker decisions

Cost Optimisation

Right-size tech spend to revenue

Business Optimisation

Operational efficiency right

across the business

Quick wins on Free Cash Flow

Page 30: Where Physical Meets Digital

We capture retail today,

so you can see the opportunities of tomorrow

© 2020 Trax Image Recognition. All Rights Reserved

Enabling next generation retail by digitizing the store

Shlomi Dayan

VP, Global Retail Business Development

Page 31: Where Physical Meets Digital

2

90+

Clientele of the world’s

biggest CPG brands

and retailers

Trax

Artificial

IntelligenceProprietary computer

vision platform built

for CPG & Retail

Trax is at the forefront of retail cloud innovation and disruption

Business Intelligence Group 2019

Artificial Intelligence Excellence AwardFrost & Sullivan 2017

Product Innovation Award

Recognized in Gartner’s Business

Report February 2019, 2014-2017

20Global offices HQ Singapore,

CV Center of Excellence,

Tel Aviv

Operating in over 90

markets /countries

Leading SaaS Platform

Disrupting the FMCG Data

Acquisition Model

1 .5MStores

digitized

monthly

1BnProducts

recognized

monthly

350KGlobal SKU

repository

updated daily

Page 32: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

3

Real-time shelf visibility

Lack of on-shelf visibility and insights to drive purchase

and picking where it counts most – in the aisle.

What’s happening on the shelf?

From distribution

Products are closely

tracked from route-to-

market channels.

To checkout

POS information provides

valuable insights into

sales and volume data.

Page 33: Where Physical Meets Digital

© 2019 Trax Image Recognition. All Rights Reserved

4

How can retailers benefit from digitizing the shelves?

Harness Trax’s computer vision platform to transform operations at store and HQ levels.

From daily execution to strategic business decisions.

Tap into SKU level data continuously and at scale

Automate Gap

Scanning

Increase

Availability

Optimize

Inventory Levels

Improve Online

Order Fulfillment

Elevate

Shopping

Experience

The Immediate approach - Store Routines The Second step The Third step

Planogram & Price

Compliance

Demand

Forecasting

Page 34: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

5

Through a robust network of IoT shelf edge cameras

and robots tailored for the retail environment

Page 35: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

6

Collect – by applying a hybrid HW model

wireless shelf edge cameras

autonomous robots

ceiling mounted

dome cameras

We are using a network of cameras that covers the entire store. Our solution is HW agnostic, allowing deployment of any type of camera to adapt to store conditions, reach maximum coverage, efficiency, and accuracy

Page 36: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

7

Get Eyes into the Store

Page 37: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

8

Get Eyes into the Store

Page 38: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

9

Get Eyes into the Store

Providing you with

unparalleled visibility to

the field to check on any

product in any store, at

any time.

Page 39: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

10

7 products

OOS

26 products

OOS

Missing products on the coffee category at 06:25AM

Page 40: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

11

Missing products on the coffee category at 11:25AM

3 products

OOS

Replenish

Replenish

Page 41: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2020 Trax Image Recognition. All Rights Reserved

12We capture retail today, so you can see the opportunities of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

12

household cleaners category – Price Alerts

Page 42: Where Physical Meets Digital

Store events actions

Page 43: Where Physical Meets Digital

We capture retail today, so you can see the opportunity of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

14

OOS Categories (Dark Stands for OOS)

Page 44: Where Physical Meets Digital

We capture retail today, so you can see the opportunity of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

15

OOS Categories (Dark Stands for OOS)

Page 45: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

16

Trax’s Top tier retailer customer, achievements from in-store digitization

Page 46: Where Physical Meets Digital

Location-based + Targeted Promotions

Improve Online Order Fulfillment

More engaging shopping experience

Virtual shopping assistant

Real-time in-store campaign

Increase Availability

In-store execution

Improve promotional compliance, optimize new launches

Crowdsourced Merchandising

Planogram Compliance

Category Planning

Crowdsourced Audit

On demand work force of experienced retail workers available immediately

Checkout free

Automate Gap scanning

Ensure Prices / Promo Identification

Trax Platform is driving 360° digitalization in retail tradeInspire your customers and create more attractive shopping experience

Page 47: Where Physical Meets Digital

18We capture retail today, so you can see the opportunities of tomorrow

Enabling next generation retail by digitizing the store

Page 48: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2020 Trax Image Recognition. All Rights Reserved

19

Intellectual Property Information © 2019 Trax Image Recognition. All Rights Reserved.

This document and the information contained herein is confidential; This document is provided for information purposes only

for the exclusive use of the recipients to whom it is addressed and the contents hereof are subject to change without notice.

Whilst the information contained herein has been prepared in good faith, it is not warranted to be error-free, nor subject to any

other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of

merchantability or fitness for a particular purpose. Trax specifically disclaim any liability with respect to this document and no

contractual obligations are formed either directly or indirectly by this document.

Any reproduction, retransmission, republication, translation, or other use of, all or part of this document is expressly prohibited,

unless prior written permission has been granted by Trax. Trax, the Trax logo and other all other Trax trademarks, logos and

service marks used in this document are the trademarks or service marks of Trax and its affiliates. All other marks contained

herein are the property of their respective owners. Trax has intellectual

property rights relating to technology that is described in this document.

We capture retail today, so you can see the opportunities of tomorrow.© 2020 Trax Image Recognition. All Rights Reserved

19

Thank You

Shlomi Dayan

VP, Global Retail Business Development

[email protected]

Page 49: Where Physical Meets Digital

We capture retail today, so you can see the opportunities of tomorrow.© 2019 Trax Image Recognition. All Rights Reserved

20

Cloud

Shelf

Cameras

WiFi Access

PointsStore Gateway

Server

Daily Availability

Reports

Store Application

Alerts

Computer Vision

Platform

• Objects and empty

spaces detection

• Fine grained recognition

• Price recognition

• Image stitching

KPI Calculation

Engine

• Confidence model

• Anomalies detection

SKU’s, Assortments,

Stock countsMaster Data

Inventory

Face Detection

Privacy Filters

DigitizationTrax Cloud

CollectionStore

ReportingData Delivery

Product Data

Stream via API

How it works | Data Flow Architecture

Sunday-Fridayfrom 9:00-18:00 (hourly capture)

Customer

Page 50: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Ready to get started?

Talk to your account manager about how AWS can help you innovate on

behalf of your customers

Don’t have an account manager? Get in touch via Contact Us

Get started with AWS Free Tier

Page 51: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Q&A

Page 52: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Q&A Panel

Please post your questions in the chat

Steve Gurney

Retail Industry Lead

for EMEA

AWS

(Moderator)

Shlomi Dayan

VP Global Business

Development Retail

Trax Retail

Page 53: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Retail Webinar Series

MON

Oct 12AWS in Retail

TUE

Oct 13

Data Driven Retailing: Insight to Action – AI and ML’s

Role in the New World of Retail

WED

Oct 14Where Physical Meets Digital

THU

Oct 15Retail Supply Chain Optimization

FRI

Oct 16Next Gen Digital Platforms

Page 54: Where Physical Meets Digital

© 2020, Amazon Web Services, Inc. or its Affiliates.

Thank you!