Where are the Leaders? Jennifer Moss, PhD Director Bellevue University’s Human Capital Lab
Apr 22, 2015
WherearetheLeaders?JenniferMoss,PhD
Director
BellevueUniversity’s
HumanCapitalLab
WherearetheLeaders? Becomingastrategicpartnerwithinyourorganizationtakesmorethanknowledgeofthebusiness,understandingeducationorevenpossessinggreatcommunicationskills.
Dialoguewithotherlearningleadersaboutleadershipqualitiesthatmovethemfrom“ordertaker”to“strategicpartner”.
www.humancapitallab.org
Whatisrequiredoflearningleaderstodayistheknowledge,skills,abilitiesthatallowthemtodirecttheactivitiesofthelearningorganizationandpushthoseactivitiesacrossorganizationalboundariesinapurposefulway.
WherearetheLeaders?
BellevueUniversity’sHumanCapitalLab
Dedicatedtocreatingthebodyofknowledgearoundhumancapitalmanagement
Engagedwithlearningleadersonadailybasis Dedicatedtoadvancingthefieldoflearning Focusedonhelpingorganizationsmeasurethebusinessimpactoflearning
www.humancapitallab.org
Let’stalk….
What’sstoppingleadersfrom
becomingstrategic?
www.humancapitallab.org
WhatStopsLearningLeadersfromMeasuringBusinessImpact
GroundedTheoryStudy Interviewed25LearningLeaders–Topintheirfield
Results:Primaryfactors–LearningLeader
Results:Secondaryfactors‐Organization
www.humancapitallab.org
FocusforToday
Leadership– Whatisit?
– Howdoyouknowitwhenyouseeit?– Whyisitsodifficult?
www.humancapitallab.org
Whoareyouasaleader? Whatmakesasuccessfulleader?
Whatbehaviorselicitoptimalperformance?
Whatleadershipstylesworkinspecificcontexts?
WhatisServantLeadershipandDoesitexist?
www.humancapitallab.org
Questions?
LeadershipandManagement…aretheythesame?
Whatisyourdefinitionofthe“ideal”leader?
www.humancapitallab.org
Whydidyougointolearning?–YourJob
Service? Science? Passionforfield? Areyougettingandgivingwhatyouwant?
www.humancapitallab.org
Servantleadership–YourLearners Serveothersfirst–Gandhi,MotherTheresa
Letfollowersdeterminegoals Comprisedofthefollowing
– AltruisticCalling– EmotionalHealing
– Stewardship– BuildingCommunity
– PerceptualMapping
www.humancapitallab.org
Characteristics:Strong,Capable,Energetic,Powerful,Strategic…yetdriventoserveothers.Beenproventobethemosteffectiveatmeetingfollowersgoals
Whatmakesaneffectiveleader?
ServiceandAltruism–effectivelymeetingtheneedsofothersthroughservice
But….TheseleadersareNOTnecessarilySuccessful.
Why?
www.humancapitallab.org
HateOrganizationalPolitics?
Whyisitimportanttobuildyournetwork? Whatstopsyou?
Whodoyouneedtoalignwithtoachieveyourgoals?
Wholosesoutifyoudon’tbuildyournetwork?
Wholosesoutifyoudon’tusepoliticalskills?
www.humancapitallab.org
WhatmakesaSuccessfulLeader?–YourOrganization
TraditionalDefinitionofSuccess‐‐promotability/influence/formalpower
ResearchResults–InterpersonalPoliticalSkills(Ferris,Davidson,andPerrewe,2005) Networking–whodoyouknow? SocialAstuteness–doyouknowhowtoact? ApparentSincerity–dotheybelieveyou? InterpersonalInfluence–dotheyfollowyourlead?
www.humancapitallab.org
APrimeronLeadership–YourTeam
Transactional‐management
TransformationalLeadership–basedinmoralgood– Individualizedconsideration–doyouknowyourpeople?– IdealizedInfluence–dotheyrespectyou?– InspirationalMotivation–doyouinspirethem?
– IntellectualStimulation–doyoukeeptheminterested?
Proventobethemosteffectiveinobtainingorganizationalgoals
www.humancapitallab.org
Imaginewhatwouldhappen…. IfyourinitialServantmotivationscouldberealizedthroughtheuseofincredibleLeadershipskills?
WhatifInterpersonalPoliticalSkillsenabledyoutoSERVE?
Howwouldyourworkchange? Howwouldyourlifechange?
www.humancapitallab.org
Whatspecificstepscouldyoutaketobuildyournetworkandpoliticalskills?
Whatareasareyoumostinclinedtoserve?
Howcanyouachievethosegoals?
WHOAREYOUASALEADER?
www.humancapitallab.org
Learningleaderaschangeagent–necessarytobecomestrategic
“Themythofleadershipisthemythofthelonewarrior:thesolitaryindividualwhoseheroismandbrillianceenablehimtoleadtheway”(Heifitz,1994).
Thisnotionreinforcesisolation,despair,andlackofmovementforward
“Howdoyoustomachtherepercussionsofthedistresscausedbychange,whileatthesametimeprovokingit?”
Howdoyoudealwiththestress?
www.humancapitallab.org
Howtodealwiththechallengeofleadingchange
What“factionsinthecommunity”areyouseeing?
Towhichfactionsdoyoualign? Whichcommunitydoyouwanttouseyourpowertoimpact?
Whatsuperficialissues(schedules,power,structure,linesofauthority,technical,personalitydifferences)aremaskingthetrueissues,representedbyfactions?
Howcanyoubreakthecyclesyouseeandmovetowardimprovement?
www.humancapitallab.org
Getonthebalcony– alternatebetweenparticipatingandobserving Identifythetrueadaptivechallenge,fromthe“birds‐eye”view
FromtheBalcony:Whatiscausingthedistress?
Whatinternalcontradictionsdoesthestressrepresent?
Whatarethehistoriesofthesecontradictions?
WhatperspectiveshaveIandotherscometorepresenttovarioussegmentsofthecommunitythatarenowinconflict?
Inwhatwaysareweintheorganizationmirroringtheproblemdynamicsinthecommunity?
www.humancapitallab.org
Regulatingthedistress
Whatarethecharacteristicresponsesofthecommunitytodisequilibrium(confusion,senseofthreat,confusedrolesandrelationships,conflict)?
Haveyoueverwitnesseddistressreachabreakingpointbefore,inanycontext?
Whatactionshaveyouseenrestoreequilibrium? Whatmechanismsdoyouhavetoregulatedistress?
www.humancapitallab.org
Givingtheworkbacktothepeople
Leadersoftenassumetheproblemsareforthemtosolve,alone
Givingworkbacktopeoplemeansorchestratingconflict Wehavetoknowthe“textureofinterest”inpeople’slives
Changesinwhosevalues,beliefsorbehaviorswouldallowprogress?
Whatarethelossesforallinterestedparties?
Howdoesmyroleimpacttheseparties?
www.humancapitallab.org
Youasaleader Doyouseethedifferencebetweenyourselfandyourrole?
Canyouexternalizetheconflict?“whenconflictingcriticismsseemtodamnwhateveronedoes,thedistinctionbetweenroleandselfcanbelifesaving”(Heifitz,1994,p.265).
Differentiatethe“message”fromyourself
www.humancapitallab.org
Whoareyourpartners? Confidant:thepersonwhoseshoulderyoucancryon.
Holdingenvironmentforsomeonewhoisholdingeveryoneelse
Ally:thepersonoperatingacrossaformallineofauthorityorboundary(fellowprincipals,strongparent,otherstakeholdergroups)
– Nodirectauthority– Donotdiscloseeverything
www.humancapitallab.org
Observingyourself Whodoyounaturallyunderstand? Howdoyoureacttocriticism?
Howdoyouhandleconflict? Howdoyoumaintainenergy?
Whodoyouemulate?
Useyourpartnerstohelpyou
answerthesequestions
www.humancapitallab.org
Sanctuary Howtoyoure‐energizeandgainperspective? Haveyouclearlyindentifiedyoursenseofpurpose? Whatisthepurposeofyourrole?
www.humancapitallab.org
Lotscovered….
What’snextforyou?– InterpersonalPoliticalSkills–external– TransformationalLeadership–yourteam– ServantLeadership–yourself– GettingtotheBalcony?
www.humancapitallab.org