When you think outside the box, the box goes away Creative Change.

When you think outside the box, the box goes away

Creative Change

Introduction and Ice Breaker

Introduce yourself to someone new share were you work, what you do, something about you

Look at the picture and tell which part of the item you most identify with and why.

The Deep Dive

Design at IDEO

“Enlightened trial and error succeeds over the planning of the lone genius.”

Group

What did IDEO Teach you about how to facilitate change as a Coach ?

Discussion

Best ideas?

Best Quotes?

Best Methods?

Greatest Take Away

What will you Try?

Creativity

Where do good

ideas come from?

So What Does All This Mean?

So Where Do Ideas Come From?

In a group identify how you as coaches move change teams from problems, breakdowns, and complexities to identifying ideas for change and improvement – include what you learned from the video.

Creative People Are able to break out of their habitual

thought patterns.

Demonstrate mental flexibility.

Don’t try to be original but are spontaneous.

Make unexpected connections and combinations.

Produce lots of ideas.

Are not afraid to be perceived as a little bit crazy.

Change Concepts A springboard to stimulate creative thinking

Take a general notions and apply to a specific situations

At Your Table - Discuss You are going to clean your house, or

garage or basement.

What change concepts (3 to 5) do you see on the following list that would apply?

How would you specifically apply this change concept to cleaning?

ChangeConcepts

Category Change concept

A. 1 Eliminate things that are not used2 Eliminate multiple entry3 Reduce or eliminate overkill4 Reduce controls on the system5 Recycle or reuse6 Use substitution7 Reduce classifications8 Remove intermediaries9 Match the amount to the need10 Use sampling11 Change targets or set points

B. 12 Synchronize13 Schedule into multiple processes14 Minimize handoffs15 Move steps in the process close together16 Find and remove bottlenecks17 Use automation18 Smooth work flow19 Do tasks in parallel20 Consider people as in the same system21 Use multiple processing units22 Adjust to peak demand

Eliminate waste

Improve work flow

C. 23 Match inventory to predicted demand24 Use pull systems25 Reduce choice of features26 Reduce multiple brands of same item

D. 27 Give people access to information28 Use proper measurements29 Take care of basics30 Reduce demotivating aspects of pay system31 Conduct training32 Implement cross-training33 Invest more resources in improvement34 Focus on core processes and purpose35 Share risks36 Emphasize natural and logical consequences37 Develop alliance/cooperative relationships

E. 38 Listen to customers39 Coach customers to use product/service40 Focus on the outcome to a customer41 Use a coordinator42 Reach agreement on expectations43 Outsource for “free”44 Optimize level of inspection45 Work with suppliers

Enhance the producer/customer relationship

Optimize inventory

Change the work environment

ChangeConcepts

Category Change concept

F. 46 Reduce setup or startup time47 Set up timing to use discounts

Manage time 48 Optimize maintenance49 Extend specialist’s time50 Reduce wait time

G. 51 Standardize (create a formal process)52 Stop tampering53 Develop operational definitions54 Improve predictions55 Develop contingency plans56 Sort product into grades57 Desensitize58 Exploit variation

H. 59 Use reminders60 Use differentiation61 Use constraints62 Use affordances

Manage variation

Avoid mistakes

ChangeConcepts

I. 63 Mass customize64 Offer product/service anytime65 Offer product/service anyplace66 Emphasize intangibles67 Influence or take advantage of fashion

trends68 Reduce the number of components69 Disguise defects or problems70 Differentiate product using quality

dimensions

Source: Langley GJ, Nolan KM, Nolan TW, Norman CL,

Focus on the product or service

Provost LP. The Improvement Guide. San Francisco:

ChangeConcepts

At Your Table - Discuss You want to improve how you deliver as a

Coach

What change concepts could you apply?

How would you specifically apply this change concept as a coach?

Creativity Get out of routine Get out of your box Get ideas beyond brainstorming Relax and think differently Think from a different perspective

Learn Creative Tools and Techniques on Directed Creativity: directedcreativity.com

Check Out

Ideas

1. Think of what Ideas popped into your head today.

2. Walk around and share some of those with three or more people.