Online Persuasion
Aug 05, 2015
Consumer Psychologist!
Psychologist!
Psychologist!
Psychologist!
Psychologist!
Psychologist!
Psychologist!Psychologist!
Psychologist!
Psychologist!
Psychologist!
Psychologist!
Psychologist!Psychologist!
Psychologist!
Psychologist!
Psychologist!
Psychologist!
Psychologist!About me!
@BartS
Page with “My Booking”!
Self-efficacy!
Self-‐efficacy: “Enhance your customers feeling of competence, even with complex services”
@BartS
X
Need to belong!
Decreased conversion on this product!!
Social proof:
Only when it helps to
enhance self-‐awareness
!
@BartS
Perception!
2. Hyper efficiënt informa<on processing: • 11.000.000 pieces of informa<e / second • 40 reach your clients consciousness
@BartS
How wonderful is our ratio… really?!
• Low capacity: Maximum of 3 -‐ 5 pieces of informa<on
RaBo:
Get’s beaten by a
1€ calculator
@BartS
How wonderful is our ratio… really?!
• Low capacity: Maximum of 3 -‐ 5 pieces of informa<on
RaBo:
Is about ALIBI’S
(post decision)
RaBo:
Get’s beaten by a
1€ calculator • Unreliable: (lying brain)
@BartS
Our consciousness can’t handle more than 5 choices.
1 choice: “do I choose, … or not?” 2-‐5 choices: “do I choose A, or, or …? > 5 keuzes: “OMG…”
Choice paradox!
@BartS
How important are emoBons?
Decisions consist for 95% out of
subconscious, emo<onal brain processes
@BartS
… and how wonderful
ü EssenBal ü First ü Unrestricted
The ruling uncons
ciousness
Persuade their ins
<ncts and
provide ra<o wit
h an alibi.
@BartS
Affect heurisBc:
Make your prospec
t / DMU
happy if you sell
them
something new. But
scare a bit
them if you need a con
serva<ve
choice
Emotion affect heuristic!
@BartS
• Do I speak to mr. Schutz? • Are you an entrepreneur? • Are you aware that – since
January – you can save on your private energy costs by switching to a business contract?
• Essent…
ü Dear mr. Schutz, This is Anita from Nuon.
ü Is this a convenient moment for you?
X
Foot-‐between-‐the-‐lips: Get a first interac<on! Yes-‐flow:
Ac<vate po
si<vity!
Foot-between-the-lips!
@BartS
Monday!
Nudging!
Put the customer brain journey central:
Find out when you can nudge
which customers to where
@BartS
From search results to price! From search results to product!
Effortless-Quality effect!Customer Effort Score:
Demanding brain capacity is expensive!
A n d y o u …
… w i l l b e a p s y c h o l o g i s t
"
“Thank you”"
@BartS [email protected] http://online-persuasion.com http://wheel-of-persuasion.com