What’s your next move? ™ National Center for Women & Information Technology Streamlining Applications & Lowering Cost of Infrastructure.

What’s your next move?™

National Center for Women & Information TechnologyStreamlining Applications &

Lowering Cost of Infrastructure


Lowering the Cost of Infrastructure

4 Understand your spend and what drives the spendh Hardwareh Softwareh Servicesh People



4 Standardizationh Strike the balance between standardized and inflexibleh Limit number of vendors where possibleh Limit configurations and options where possibleh Drives higher support ratiosh Drives lower per unit support costsh Drives lower training costs



4 Consolidationh Consolidate application workloads on servers / hostsh Virtualize servers & storageh Consolidate voice and data networks and services


4 Leverage technology changes / evolutionh Time Division Multiplexing (TDM) to

Voice Over IP (VOIP) to Skype

h Video conferencing to limit / avoid travel

h Point-to-Point data circuits to Frame-Relay to Multi-Protocol Label Switching (MPLS) to Virtual Private Networks

h Clustering to provide horizontal scale instead of vertical scale

h Ride the downward per unitcost trends




4 Buy versus Leaseh Buy strategic platforms

4 Ability to more easily extend useful life 4 More control over refresh timing

h Lease or buy tactical platforms4 Negotiate good lease terms



4 Contracts / Licensingh Negotiation process is crucial

4 Train everyone to negotiate4 Always use competitive bidding process4 Swap vendors when necessary

h Watch out for creativity from vendors on software licensing schemes

4 Per Server, CPU, Core, Virtual Core4 Per Value Unit4 Per Seat, User, Concurrent User



4 Centralization ofh Contracts Managementh License Managementh Procurement



4 Other things to considerh Third party maintenance providers

h Dropping software maintenance

h Open Source Software

h The Cost Savings Bucket List


Streamlining Applications Is this how your applications get built?


Streamlining Applications

4 Create an Application Portfolio Inventory4 Create Common Interfaces

h Speed Delivery4 Remove Redundant systems

h Lower Cost4 Simplify User Interfaces

h Improve user productivity h Reduce training time


What is the Relationship Between Projects & Assets (CapEx and OpEx)?

$02010 2011

Base Base

Ops. Increase for A

Maintenance for A

Ops. Increase for B

Maintenance for B

ProjectA

ProjectB

NewProject

NewProject

Bud

gets


Agility:Is Your Next Change Easier or Harder?

4 Currently 100 6 mos. $10x5.0%

4 New functionality "piled on" 150 8 mos. $15x7.0%

4 After rationalization 80 5 mos. $ 8x4.0%

4 After transformation 40 3 mos. $ 5x2.5%

Time CostQualityImpactTouches

4 Ability to innovate at speed and scaleh New business opportunities — M&A, business lines, products, geographies, etc.h New ways to work — collaboration, teleworking and othersh New user experiences — Web 2.0, mobile, multichannel and othersh Business process changes and new processesh Business information changes and new information


One Key to Agility:Rethink Program/Project Success

Project success today

h On time

h On budget

h On specification

h On value (rare)

Phase 1

Phase 2

Phase 3

Phase 4

Phase 5

Others

Retire Sys 1

Retire Sys 2

Retire Sys 3

2010 2011 2012 2013

Measure and reward project leaders to drive value, reuse and retirement.

Business sponsors must step up and drive their employee base to the new capabilities, so that old systems can be retired.

Success tomorrow

h Today's metrics +

h % functions retired

h % functions reused


Hunt Case Study - Current Rating Screens

Manual Rating 7 and 8 Screens

Rating Queue47 Screen

Rate Verification10 Screen

Process Status48 Screen

Billing 9 Screen


Hunt Case Study - New Rating Screens

PDA default view Highest priority loads display first All rating & billing validations done prior to displaying load Rate, Re-rate, Unrate, Bill, Unbill, Void & Rebill all from one screen


Hunt Case Study - Benefits PDA Productivity

One screen to perform all transactions – fewer keystrokes Loads are only touched one time since all errors are displayed Meaningful error messages Work will be prioritized and driven to the PDA Reduced training time

Ability to rate and bill at loaded call – improved Days Sales Outstanding Visibility to Load Billing History IT Support productivity improvements

Reduced query requests saving Mainframe processing Reduced problem tickets due to better error information on screen 5 new reusable components – will be used in spot and fuel systems Reused 3 existing components from Hawk, Centerscreen, Freight

Mgr Reused existing BPM workflow to rate at loaded call vs. e-call Retired 9 existing applications


Hunt Case Study - Brokerage Division - Center Screen9 Host and 2 Web screens into 1

Reduced training from 4 weeks to 1 week

“Next Step” Workflow drives most critical work first

Information Week Innovation Award


Tools - System Architect – Portfolio inventory


Tools - System Architect – Portfolio inventory


Tools - Reusable Component Inventory

What’s your next move? ™ National Center for Women & Information Technology Streamlining Applications & Lowering Cost of Infrastructure.

Documents

cost of infrastructure

concurrent user slide

training time slide

cost savings bucket

unit cost trends

redundant systems lower

new user ex

b project