What’s NOT Being Said NEEDS to Be Understoodksshrm.org/2017app/wp-content/uploads/2017/09/PeterSmith1.pdf · What’s NOT Being Said NEEDS to Be Understood Pete Smith President,

Pete Smith - SmithImpact - www.smithimpact.com - 703-593-6811

What’s NOT Being Said NEEDS to Be Understood

Pete Smith President, SmithImpact

www.facebook.com/smithimpact Twitter: @SmithImpact

http://www.smithimpact.com


The biggest fallacy regarding

communication is that 100% exists within Body

Language, Tone, and Words.



1. What’s the most important conversation you’re going to have this week?

2. What’s the best outcome of that conversation? 3. Who do you need to “BE” in that

conversation in order to produce your desired outcomes?

(Un)Common Communication

3 Key Questions



B E I N G

D O I N G



“We don’t see things as they are, we see things as we are.” ~ Anais Nin

Content - Visible actions and spoken words

Context - The setting around us and within us, which affects the messages we send and receive.

• Social; Physical; Historical; Emotional

Exploring Content and Context



Exploring Content and Context







CONTENT CONTEXT



Give Them a High-5

Please turn to the person next to you and…



Rub Their Shoulders




Rub Their Leg




In many relationships, I believe the woman is responsible for most of

the home _______.

Gut Reaction



Where Does It Show Up?

CONTENT CONTEXT



Here’s My Plan For “x”…

Are You Better Off Today Than You Were Four Years Ago?

Politics



Did You ‘Not Meet,’ ‘Meet,’ or ‘Exceed’ My Expectations?

You Never Told Me What Your Expectations Were Initially

Performance Reviews



Here’s How This Change Will Benefit

You

I Don’t Think We Need To

Change At All

Change



I Do So Many Things For My

Team

Trust

I Simply Can’t Stand To Be Around Him



• Looking Foolish

• The Need to Be Right

FEAR

Our Internal Context







What do we use to process

information?



The Power of Words



The Power of Words

My To-Do

List



The Power of Words

My To-Do

List



You Always Have A Choice…

You Won’t Always Like Your Options



It’s Not My Job

Trigger Phrases





One Approach - Massive Results



“I don’t have to be right about this”



“So what you’re saying is”



“If I’m understanding you correctly”



Thank You

Twitter: @SmithImpact

Facebook: www.facebook.com/smithimpact

Email: [email protected]

Text for Your Free Resources: Chapter - Always a Choice Chapter - Addressing the Fear

Number: 44222 Message: MATTER17


http://www.facebook.com/smithimpact

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What’s NOT Being Said NEEDS to Be Understoodksshrm.org/2017app/wp-content/uploads/2017/09/PeterSmith1.pdf · What’s NOT Being Said NEEDS to Be Understood Pete Smith President,

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