WHAT WE’RE LEARNING ABOUT BURNOUT and how a DevOps culture can help
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WHAT WE’RE LEARNING ABOUT BURNOUT
and how a DevOps culture can help
AGENDA
Intro and disclaimers
Why this talk?
What is DevOps
What is burnout
What causes burnout
Some things you can do
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THIS IS ME
Former US Marine
25 years in the software development industry
Worked as a developer, system administrator, support technician, development manager, corporate director, sales engineer and a few others
Currently a technology evangelist for ThoughtWorks, specializing in DevOps and Continuous Delivery
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YOU SHOULDN’T BELIEVE ANYTHING I’M ABOUT TO SAY
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Did you notice anything missing from my bio?
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Did you notice anything missing from my bio? I am not a mental health professional!
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DEVOPS COULD ACTUALLY MAKE IT WORSE
Some organizations see DevOps and Continuous Delivery as nothing more than a way to move faster.
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CONFIRMATION BIAS
Confirmation bias, also called confirmatory bias or myside bias, is the tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs or hypotheses, while giving disproportionately less consideration to alternative possibilities.
8https://en.wikipedia.org/wiki/Confirmation_bias
CORRELATION VS CAUSATION
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IF YOU SHOULDN’T BELIEVE ME, WHY AM I GIVING THIS TALK?
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Why not me?
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Why not you?
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WHY SHOULD WE ADDRESS BURNOUT?
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Because we’re human, and we can
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WHY WE SHOULD ADDRESS BURNOUT
“Psychological safety was far and away the most important of the five dynamics we found -- it’s the underpinning of the other four.”
15https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/
WHY WE SHOULD ADDRESS BURNOUT
“Burnout is not just about the presence of negative emotions. It is also about the absence of positive ones … if the work makes you feel good, you'll want to keep doing it and doing it well.”
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Christina Maslach;Michael P. Leiter. The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It
WHAT IS DEVOPS?(Because the world needs yet another definition)
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MY DEFINITION OF DEVOPS
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A culture where people, regardless of title or background,
work together to imagine, develop, deploy and operate a system.
But some of what you’re about to hear assumes you’re practicing Continuous Delivery as part of a DevOps Culture
WHAT IS BURNOUT?
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THE DIMENSIONS OF BURNOUT
Exhaustion
Cynicism
Professional Efficacy
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THE DIMENSIONS OF BURNOUT
Exhaustion
• Measures feelings of being emotionally overextended and exhausted by one's work. Exhaustion is a depletion of emotional energy, distinct from physical exhaustion or mental fatigue.
Cynicism
Professional Efficacy
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THE DIMENSIONS OF BURNOUT
Exhaustion
Cynicism
• Measures an unfeeling and impersonal response toward the recipients of one's service.
Professional Efficacy
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THE DIMENSIONS OF BURNOUT
Exhaustion
Cynicism
Professional Efficacy
• Measures feelings of competence and successful achievement in one's work.
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WHAT CAUSES BURNOUT?
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“Burnout is always more likely when there is a major mismatch between the nature of the job and the nature of the person who does
the job.”
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Christina Maslach;Michael P. Leiter. The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It (Kindle Locations 132-133). Kindle Edition.
mismatch
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Christina Maslach;Michael P. Leiter. The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It (Kindle Locations 132-133). Kindle Edition.
SIX COMMON AREAS OF MISMATCH
Work Overload
Lack of Control
Insufficient Reward
Breakdown of Communication
Absence of Fairness
Conflicting Values
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WHERE DEVOPS CAN HELP
Work Overload
Lack of Control Insufficient Reward
Breakdown of Communication Absence of Fairness Conflicting Values
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MISMATCH 1 - WORK OVERLOAD
Work is more visible
More load sharing
Less deploy marathons (CD)
Some orgs see it as cost savings
There is no such thing as a full stack engineer
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MISMATCH 1 - WORK OVERLOAD
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My last 3 years
MISMATCH 2 - LACK OF CONTROL
Teams are ultimately responsible for decisions
Use the right technology and tools for the team
This doesn’t mean a “DevOps Team” controlling what others do
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MISMATCH 3 - INSUFFICIENT REWARD
Becoming a “DevOps Engineer” and getting paid more won’t hurt, but it won’t help either
Money isn’t actually a very good motivator
• There is less than a 2% overlap between pay and job satisfaction
• You’re more likely to like your job if you focus on the work itself, and less likely to enjoy it if you’re focused on money.
• For every standard deviation increase in reward, intrinsic motivation for interesting tasks decreases by about 25%.
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https://hbr.org/2013/04/does-money-really-affect-motiv
MISMATCH 3 - INSUFFICIENT REWARD
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MISMATCH 4 - BREAKDOWN OF COMMUNICATION
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CODE BUILD TEST
WALL
RELEASE
WALL
OPERATE
WALL
MISMATCH 4 - BREAKDOWN OF COMMUNICATION
Everyone involved with the product is on the same team
Pairs with different skill sets are common
Swarming can be done when required
Blameless retrospectives are held
There is no such thing as a “DevOps Team”
• creating a new silo is not a solution for silos
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MISMATCH 5 - ABSENCE OF FAIRNESS
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MISMATCH 5 - ABSENCE OF FAIRNESS
You build it, you run it
Everyone is responsible for quality
Everyone goes to the release party
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MISMATCH 6 - CONFLICTING VALUES
This means values in the broadest possible context
There is one definition of success for the team
Compensation is tied to entire team’s success
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ThoughtWorks Pillar Three
Advocate passionately for social and economic justice
Reminder: It’s all about you
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SOME THINGS YOU CAN DO
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Pay attention to how you feel
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INCREASE YOUR SELF AWARENESS
Maslach Burnout Inventory
• http://www.mindgarden.com/117-maslach-burnout-inventory
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INCREASE YOUR SELF AWARENESS
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That was great!The customers love it!
Pure genius!
Love having you on the team!
You rock!
Very helpful!
I don’t like you
INCREASE YOUR SELF AWARENESS
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That was great!The customers love it!
Pure genius!
Love having you on the team!
You rock!
Very helpful!I don’t like you
INCREASE YOUR SELF AWARENESS
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That was great!The customers love it!
Pure genius!
Love having you on the team!
You rock!
Very helpful!
TALK TO SOMEONE
Professional help is the best
• Trained to identify cause and effect
• Can recommend treatment
• You’d call them if you broke your arm
Friends and family
People who care that you haven’t even met
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LISTEN TO SOMEONE
Empathy is great, but you aren’t a professional!
Don’t try to guess at cause and effect
Don’t recommend treatment
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GET TRAINING
Mental Health First Aid - http://www.mentalhealthfirstaid.org/
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FURTHER READING
Resources
http://itrevolution.com/karojisatsu/ http://ideas.ted.com/how-should-we-talk-about-mental-health/ http://www.mindgarden.com/
References
https://www.infoq.com/interviews/john-willis-qcon-london-2016 https://hbr.org/2013/04/does-money-really-affect-motiv
Thanks
John Willis Jeff Sussna Jen Quraishi
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THANK YOU@kmugrage
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