What The Text Is Happening? Texting, Mobile Communications and the Academic Library MACRL Webinar – May 17, 2010 1
Feb 19, 2016
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What The Text Is Happening?
Texting, Mobile Communications
and the Academic Library
MACRL Webinar – May 17, 2010
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Mobile Students
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Mobile Libraries
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Commercial Text Reference
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Library Text Reference and Applications
Maui Community College
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Text Ur Lib? Research Study Survey Monkey convenience sample 16 dimensional questions / 5
demographic Cell phone ownership/type/text usage Awareness /Usage of other SMS services Question asking behavior at Criss Preferences in reference
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General FindingsWhat is your age?
Under 19
19-21
22-26
27-40
41-50
51-61
62 or over22-25
19-2127-40
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General Findings
UNO Undergradu-ate student; 54.9%UNO Graduate
student; 25.5%
UNO Faculty; 5.9%UNO Staff; 6.9%
UNO Friends of the Library member; 4.9% Other (please specify); 2.0%
What is your affiliation with the Criss Library and the University of Nebraska at Omaha (UNO)?
UNO Undergraduate student
UNO Graduate student
UNO Faculty
UNO Staff
UNO Friends of the Library member
Other (please specify)
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Is your cellular phone a "smart phone" such as a BlackBerry or iPhone?
Yes NoNO YES
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ChaCha Google SMS KGB Mosio0
20
40
60
80
100
120
140
Are you aware of or have you used any of the following SMS text question and answer services?
Not Aware of Service
Aware of Service, but have not Used
Have Used the Service
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On average, how many text messages do you send and receive per month?
1-20
Over 20, less than 100Over 100, less than 500Over 500
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On average, how often do you send or receive text messages?
Daily
Several times per week
Several times per month
Rarely
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Do you use your phone to access the Internet and browse websites?
Yes No
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Directional (Where something or
someone was lo-cated)
Technological (How to use the comput-
ers, printers, or other equipment)
Reference (How to do research, use a library database,
etc.)
Other (please describe your
question)
0.0%10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%
What kind of question(s) have you asked or assistance request(s) have you made? (Please choose all that apply)
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I would use a text message service to ask ques-tions or request assistance
Text messaging would be a convenient way to communicate with Library staff
The kind of questions I have or assistance I need from Criss Library can be asked and answered via
SMS text messaging
2.00 2.10 2.20 2.30 2.40 2.50 2.60
Please answer the following questions related to using text-messaging to ask questions or request assistance from Criss Library:
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In Person By Telephone Ask-A-Librarian Email service
Instant Messag-ing service
By appointment with a Subject
Specialist Librar-ian
.00
.501.001.502.002.503.003.504.004.505.00
Please rank your preferred methods for asking a question or obtaining assistance from Criss Library, with 1 being the preferred method and 5
being the least preferred method:
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Thank youAudrey DeFrank
Acting Dean of LibrariesUniversity of Nebraska at Omaha
Linda ParkerSocial Sciences Reference LibrarianDr. C.C. and Mabel L. Criss LibraryUniversity of Nebraska at Omaha
For a copy of this presentation:http://library.unomaha.edu
To read conference proceeding paper on this project:http://eric.ed.gov/ERICDocs/data/ericdocs2sql/content_storage_01/0000019b/80/46/0c/6b.pdf