What is leadership? Its perspective? 1.Leading people The leader must: Have a clear vision and mission. If you cannot answer clearly what you are trying.

What is leadership?Its perspective?

1.Leading peopleThe leader must:•Have a clear vision and mission. If you cannot answer clearly what you are trying to do and what ought to work, you are not ready to start.•See that the right people are selected, and ensure they buy into the vision, mission and plan.•Stimulate extraordinary effort and results out of ordinary people. Involve everyone. A leader is most effective by setting a clear personal example.•Obtain the necessary resources. •Appraise performance accurately, and give people what they need on a timely basis — whether they need guidance, encouragement, or a strong kick in the rear. Replace those who cannot or will not perform to standards. Be fair but firm.•Communicate with your people. Do not let dissatisfaction and misunderstandings build up.•Reward fairly and keep all promises. Remember once mentioned is half promised.

2. Influencing peopleLeadership is about influence, which can be positive or negative.  Here are seven ways leaders influence people:Negative InfluenceCoercion: This is the "gun to your face" style of the tyrant.  While this forceful method can achieve short-term results, it produces a long-term drop in employee morale and high turnover.Intimidation: "You will do this or your job's on the line" is the trademark of the dictator.  Only weak and insecure people will tolerate this style of influence.  There is no respect for the leader and the people are resentful.Manipulation: This is the one-sided style of the controller.  The leader wins and everyone else loses.  The net result:  distrust and suspicion..

Neutral InfluenceNegotiation: "Give and take" is probably the most common form of influence.  In short, it's the "keeping score" approach of the politician.  The good news--it can be reasonable effective when the result is "win-win."  The bad news--it often strains relationships and causes needless stress when the result is "win-lose."

Positive InfluencePersuasion: The orator knows how to stir hearts by appealing to emotions.  This style of influencer is powerful because the leader's wishes get carried out by the employees because they believe it's in their best interests.Education: The practitioner influences people with logic.  People do what the leader wants because it simply makes sense.  The secret of this style is preparation.Inspiration: This is the highest form of influence because the leader is a master of both emotional and logical techniques.  The greater the quality of inspiration provided by the leader, the greater the quantity of self-motivation that's displayed by the followers.  The encourager understands that words (eloquence) and ways (example) must be congruent

3. Commanding people•Influence; Don't Manipulate•Include, Don't Exclude•Participate Equally and Openly•Back Up Opinions With Facts•Get A Real Image

4. Guiding people•Guide the team for success and growth.• Guide with initiative.

Types of Leaders

Leader by the position achievedLeader by personality, charisma Leader by moral exampleLeader by power heldIntellectual leaderLeader because of ability to accomplish

things

Managers vs. Leaders

ManagersFocus on thingsDo things rightPlanOrganizeDirectControlFollows the rules

LeadersFocus on peopleDo the right thingsInspireInfluenceMotivateBuild Shape entities

1. Communicator: The most effective leaders use all levels of communication to reach out to staff, customers/clients and other stakeholders. They proactively encourage the exchange of information within the organization. All communication whether verbal, written or online communicates consistency and clearly defines what the organization stands for. 2. Thinker: Strategic thinking requires that an effective leader do the following: understand how the different functions of the organization work together and how it can best respond to external and internal changes; learn the strengths and weaknesses of the organization, and the opportunities and threats facing it; understand how the strategic objectives are influenced by current and future business and economic forecasts; recognize that the operational objectives and targets must be in line with and support the strategic objectives of the organization; andbe aware of and respond to the behavior of current and potential competitors.

ROLES OF A LEADER

3. Decision-maker: Developing a consistent approach to the analysis of information is imperative to effective decision-making. In making important decisions and prior to implementation, the leader must consider the impact of such choices on all stakeholders.4. Team-builder: Effective team-building rests upon ensuring that individuals and teams are kept informed of plans, developments and issues that will affect them and the way they do their job. Team-building helps its members to understand and meaningfully contribute to the organization’s strategic goals. 5. Image-builder: A consistent demonstration of fairness, integrity and professionalism builds the kind of image that supports professional achievement and employee support. These characteristics must also work in tandem with being open-minded and responsive to, and supportive of, the needs of individuals as well as the team.

Common ActivitiesQuality Leadership in Action

Planning OrganizingDirecting Controlling

Planning

ManagerPlanningBudgetingSets targetsEstablishes detailed

stepsAllocates resources

LeaderDevises strategy

Sets directionCreates vision

Organizing

ManagerCreates structureJob descriptionsStaffing HierarchyDelegatesTraining

LeaderGets people on board for

strategyCommunicationNetworks

Directing Work

ManagerSolves problemsNegotiates Brings to consensus

LeaderEmpowers

peopleCheerleader

Controlling

Manager Implements control

systems Performance

measuresIdentifies variancesFixes variances

Leader MotivateInspireGives sense of

accomplishment

Leadership Styles

Delegating Low relationship/ low

task Responsibility Willing employees

Participating High relationship/ low

task Facilitate decisions Able but unwilling

Selling High task/high

relationshipExplain decisionsWilling but unable

TellingHigh Task/Low

relationshipProvide instructionClosely supervise

New Leaders Take Note

General Advice Take advantage of

the transition period Get advice and

counsel Show empathy to

predecessor Learn leadership

ChallengesNeed knowledge

quicklyEstablish new

relationshipsExpectationsPersonal equilibrium

New Leader Traps

Not learning quicklyIsolationKnow-it-allKeeping existing

teamTaking on too much

Captured by wrong people

Successor syndrome

Seven Basic Principles

Have two to three years to make measurable financial and cultural progress

Come in knowing current strategy, goals, and challenges. Form hypothesis on operating priorities

Balance intense focus on priorities with flexibility on implementation….

Seven Basic Principles, con’t

Decide about new organization architectureBuild personal credibility and momentumEarn right to transform entityRemember there is no “one” way to manage

a transition

Core Tasks

Create MomentumMaster technologies of

learning, visioning, and coalition building

Manage oneself

Create Momentum

Foundation for change Vision of how the

organization will look

Build political base to support change

Modify culture to fit vision

Learn and know about company

Securing early wins

First set short term goals

When achieved make a big deal

Should fit long term strategy

Create Momentum

Build credibility Demanding but can

be satisfied Accessible but not

too familiar Focused but flexible Active Can make tough

calls but humane

Master Technologies

Learn from internal and external sourcesVisioning - develop strategy

Push vs. pull tools What values does the strategy embrace? What behaviors are needed?

Communicate the vision Simple text - Best channels Clear meaning - Do it yourself!

Enabling Technologies, con’t

Coalition building Don’t ignore politics Technical change not

enough Political management

isn’t same as being political

Prevent blocking coalitions

Build political capital

Manage Oneself

Be self-awareDefine your

leadership styleGet advice and

counsel Advice is from

expert to leader Counsel is insight

Types of helpTechnicalPoliticalPersonal

Advisor traitsCompetent TrustworthyEnhance your status

Total Quality and Leadership Theories

Leadership Traits

Intelligence More intelligent

than non-leaders Scholarship Knowledge Being able to get

things donePhysical

Doesn’t see to be correlated

Personality Verbal facility Honesty InitiativeAggressiveSelf-confidentAmbitiousOriginalitySociabilityAdaptability