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Glenn Elliott Founder & CEO Reward Gateway Bridging the employee engagement gap
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Page 1: What is employee engagement? Do you need it? And how do you get it?

Glenn Elliott Founder & CEO Reward Gateway

Bridging the employee engagement gap

Page 2: What is employee engagement? Do you need it? And how do you get it?

71% of executives rank employee

engagement as very important to achieving organisational success

24% of the same executives said their employees were highly engaged.

Page 3: What is employee engagement? Do you need it? And how do you get it?

(that’s the engagement gap)

Page 4: What is employee engagement? Do you need it? And how do you get it?

but what is employee engagement?

Page 5: What is employee engagement? Do you need it? And how do you get it?

“unlocking discretionary effort” “reducing attrition” “happiness at work”

Page 6: What is employee engagement? Do you need it? And how do you get it?

We’ve known for years that organisations who understand employee engagement

thrive

Page 7: What is employee engagement? Do you need it? And how do you get it?

There are three key reasons why organisations who understand employee

engagement thrive

Page 8: What is employee engagement? Do you need it? And how do you get it?

Engaged employees make better decisionsbecause they understand more

2 Engaged employees are more productivebecause they like or love what they are doing

3 Engaged employees innovate morebecause they want their organisation to succeed

1

Page 9: What is employee engagement? Do you need it? And how do you get it?

engaged employees choose the hard path when it is right for their organisation

Page 10: What is employee engagement? Do you need it? And how do you get it?

employee engagement is becoming essentialfor more and more organisations. Here’s why.

Page 11: What is employee engagement? Do you need it? And how do you get it?

Do you rememberwhen this

was the standard we all strived for?

Page 12: What is employee engagement? Do you need it? And how do you get it?

Does my customer love

me?

But now the best companies with the

most ambition or the toughest markets, they’re asking this

Page 13: What is employee engagement? Do you need it? And how do you get it?

We used to ask about this….

Page 14: What is employee engagement? Do you need it? And how do you get it?

“What is my lifetime customer value”

Page 15: What is employee engagement? Do you need it? And how do you get it?

And now we think about this >>>

Page 16: What is employee engagement? Do you need it? And how do you get it?

How much is my customer selling for me?selling

Page 17: What is employee engagement? Do you need it? And how do you get it?

As we worry about this…

Page 18: What is employee engagement? Do you need it? And how do you get it?

or how much business is my customer losing me?

Page 19: What is employee engagement? Do you need it? And how do you get it?

Dharmesh Shah Co-founder of Hubspot @dharmesh

This smart guy coined his own word, and a whole business around it. “Delightion”

http://www.hubspot.com
http://www.twitter.com/dharmesh
Page 20: What is employee engagement? Do you need it? And how do you get it?

Delightion - noun

A feeling of strong happiness or satisfaction, to the point that you rave about the provider of the event that

led to that feeling

Page 21: What is employee engagement? Do you need it? And how do you get it?

And this is urgent because in an increasing social word, our customers have more power than ever before.

Page 22: What is employee engagement? Do you need it? And how do you get it?
Page 23: What is employee engagement? Do you need it? And how do you get it?

And my point is this..

Page 24: What is employee engagement? Do you need it? And how do you get it?

how can you possibly create customer loveif you only have employee satisfaction?

Page 25: What is employee engagement? Do you need it? And how do you get it?

technology is both the driver and the potential solution.

technology is driving urgency

Page 26: What is employee engagement? Do you need it? And how do you get it?
Page 27: What is employee engagement? Do you need it? And how do you get it?

technology enables business to move faster the internet drives business speed

faster pace means increased innovation increased innovation means tougher competition

Page 28: What is employee engagement? Do you need it? And how do you get it?

in the future, only two types of organisationsare going to thrive

Page 29: What is employee engagement? Do you need it? And how do you get it?

thosethat

Eliminatetheir

people

thosethat

Engagetheir

people

Page 30: What is employee engagement? Do you need it? And how do you get it?
Page 31: What is employee engagement? Do you need it? And how do you get it?
Page 32: What is employee engagement? Do you need it? And how do you get it?

Engagement is a choice Once an organisation has chosen

engagement it can inspire and influence it’s people to choose engagement too.

Page 33: What is employee engagement? Do you need it? And how do you get it?

you can’t engage people in your business and purpose by giving them life insurance, medical insurance or stuffing them with any other bonus, perk or bribe.

Page 34: What is employee engagement? Do you need it? And how do you get it?

employee engagement needs a broader approach

Page 35: What is employee engagement? Do you need it? And how do you get it?

Open & Honest Communication

Pay & Benefits

Purpose, Meaning and Values

Wellbeing

L&D

Leadership Management

Recognition

Job Design

Pay & Benefits

Wellbeing

Workspace

Page 36: What is employee engagement? Do you need it? And how do you get it?

With case studies from McKinsey to McDonalds,The Engagement Bridge is published by Wiley in fall 2016

Page 37: What is employee engagement? Do you need it? And how do you get it?

www.glennelliott.me

Page 38: What is employee engagement? Do you need it? And how do you get it?

www.glennelliott.me@glennelliottglennelliott


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