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RAVENSHAW UNIVERSITY
ORGANISATION BEHAVIOUR & BUSINESS ETHICS- I (BBA – 2.3.20)
ASSIGNMENT
Submitted By :GROUP 2
Submitted To :MRS. LEENA P. SINGH
EMOTIONALINTELLIGENCE
INTRODUCTION TO EMOTIONAL INTELLIGENCE
WHY IS IT IMPORTANT ?
4 COMPETENCIES
ADVANTAGES
DISADVANTAGES
EFFECTS OF LOW EMOTIONAL INTELLIGENCE
GENERAL ADVICE
CONTENTS
Introduction toEmotional Intelligence
Emotional Intelligence (EI) or Emotional Quotient (EQ)
is the ability to…
Understand the needs and feelings of oneself and other people
Manage one’s own feelings
Respond to others in appropriate ways
Person with Low Emotional
Intelligence
Person with High Emotional
Intelligence
Why Is Emotional IntelligenceImportant ?
Increases Team Perfrormance
Increases Leadership Ability
Improves Decision Making
Decreases Occupational Stress
Reduces Staff Turnover
Increases Personal Well-being
Research shows that IQ can help you to be SUCCESSFUL to the extent of 20 percent only in life. The rest of 80 percent SUCCESS depends on Emotional Intelligence (EQ).
As compared to Intelligent Quotient (IQ) , Emotional Intelligence (EI) is 4 times more important key factor for success than IQ.
4 Competencies OfEmotional Intelligence
Self AwarenessSocial Awareness
Self ManagementRelationships
SOCIALAWARENESS
SELF -AWARENESS
RELATIONSHIPSMANAGEMENT
SELF -MANAGEMENT
• Emotional Self-Awareness• Confidence• Self-Assessment
• Empathy• Organizational Awareness• Tolerance
• Inspirational Leadership• Teamwork• Conflict Management
• Achievement Orientation• Adaptability• Emotional Self-Control
Improves relationships with colleagues
Maintains control
Lowers stress levels
Maintains motivation
Enables good communication and an ability to influence others without conflict
Enhances reputation within the team and the organisation
Advantages of usingEmotional Intelligence
Cannot always be learned , though it can be developed
Is sometimes dismissed as being just another management fad
Is ridiculed by people with low levels of emotional intelligence
Disadvantages of usingEmotional Intelligence
Behavioural Issues
Misunderstanding
Negative Perceptions
Emotional Issues
Relationship Destruction
Effects Of LowEmotional Intelligence
REASONING And ACCEPTING
Taking FEEDBACK With Ease
Body Language
Using EMOTIONS Appropriately
Admitting And Learning From Mistakes
Forgiving
General Advice
IF YOU ARE TUNED OUT OF YOUR
OWN EMOTIONS ,YOU WILL BE POOR AT READING
THEM IN
OTHER PEOPLE-DANIEL GOLEMAN
15 DBA 007ROSHAN KUMAR SINGHI
15 DBA 008SUBHASHREE KAR
15 DBA 009SRADHANJALI NAYAK
15 DBA 010MD. WAHID
15 DBA 011SADIA ALAM
THANKYOUfor
LISTENING TOOUR PRESENTATION
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