What Employees Really Want and Need Out of Training | Webinar 11.18.15

The State of the Industry

What can we do with

this data?

What can we do with

this data?

Maintain the status quo

Shift budget

No major changes in the ways we reach

employees

LearnMoment of need

ApplyImprove job performance

Retain

The 3 Functional

Components of Effective

Employee Training

How effective is your employer provided

training program at teaching you new things?

How effective is your employer provided training

program at teaching you new things?

How effective is your employer provided

training program at improving your

performance?

How effective is your employer provided training

program at teaching you new things?

How effective is your employer provided training

program at improving your performance?

How effective is your employer provided

training program at preparing you for the

future?

1,8211,002819

Control Group

Solution design and availability to

employees

Technology focused

Video-based

Short bursts of content

Mobile

Multiple topics

Employee driven

Diminished use of ILT

Public Group

Less use in technology

Emphasis on ILT

Some video

Not as many topics

Company driven

“How effective is your employer’s

training program at teaching you

new things?”

18%

38%

23%

10%

6%4%

19%

51%

23%

8%4%

2%

Very Effective Effective Neutral Ineffective Very Ineffective N/A

Effectiveness at Teaching New

Things

Public Control Group

Public Group

Very Effective Effective Neutral

Ineffective Very Ineffective N/A

Control Group

Very Effective Effective Neutral

Ineffective Very Ineffective N/A

56%Effective and Very

Effective

70%Effective and Very

Effective

Results Highlights

24% more effective at

teaching new things

“How effective is it at helping you

improve your performance?”

15%

36%

25%

13%

6%5%

21%

46%

26%

8%

5%1%

Very effective Effective Neutral Ineffective Very ineffective N/A

Effectiveness at Improving

Performance

Public Control Group

Control Group

Very Effective Effective Neutral

Ineffective Very Ineffective N/A

Public Group

Very Effective Effective Neutral

Ineffective Very Ineffective N/A

51%Effective and Very

Effective

67%Effective and Very

Effective

Results Highlights

31% more effective at

improving performance

“How effective is your

organization’s training program at

preparing you for the future?”

13%

30% 30%

14%

8%

5%

19%

40%

30%

10%

6%

2%

Very effective Effective Neutral Ineffective Very ineffective N/A

Effectiveness at Preparing for the Future

Public Control

Public Group

Very Effective Effective Neutral

Ineffective Very Ineffective N/A

43%Effective and Very

Effective

59%Effective and Very

Effective

Control Group

Very Effective Effective Neutral

Ineffective Very Ineffective N/A

Results HighlightsResults Highlights

37% more effective at

preparing for the future

24%

31%

37%

More effective at teaching

new things

More effective at helping

improve performance

More effective at

preparing for the

future

Questions so far?

Let us know in chat.

Structure of Employee

Training Programs is Key

How is content delivered?

What content do employees

believe they can access?What content do

employees prefer?

Lesson #1

• Delivery of content – technology platform

• Online video – employees believe in it!

• ILT – employees don’t believe in it.

Training Methods

17%

9%

59%

27%

53%

4%

30%

34%

15%

4%

49%

20%

67%

5%

42%

38%

Degree or certification programs

Enterprise social learning app

In-person classroom

Off-site programs

Online videos

Other

Tradititional eLearning

Virtual classroom

Control Public

What training methods did employees

tell us their employers use?

66%

68%67%

73%

Teach New Things

In-Person Classroom

Virtual Classroom

eLearning

Online Videos

62%

65%61%

68%

Improve Performance

In-Person Classroom

Virtual Classroom

eLearning

Online Videos

53%

57%54%

61%

Prepare for Future

In-Person Classroom

Virtual Classroom

eLearning

Online Videos

73%

Teach New Things

In-Person Classroom

Virtual Classroom

eLearning

Online Videos

68%

Improve Performance

In-Person Classroom

Virtual Classroom

eLearning

Online Videos

61%

Prepare for Future

In-Person Classroom

Virtual Classroom

eLearning

Online Videos

45%

45%

5%

4%

Employees' Preferred Way to Take

Training

Classroom (inperson or virtual)

Desktop or Laptop Computer

Tablet (iPad or equivalent)

My Smart Phone

Something Else

55% of employees’

prefer technology

enabled learning

Lesson #2

• Soft skills content appears to work from the

employees’ perspective.

• Employees want more development

opportunities in soft skills topic areas.

Lesson #3

• Marketing of training programs must improve.

• Employee awareness of training is likely lower than

reality, but this is truly a place where perception = reality.

• If employees are unaware that training on topics isn’t

available, then it might as well not be offered because

nobody will access the content . . . .

Topics

62%

35%

31%

26%

40%

35%

30%

35%

24%

82%

46%

45%

23%

54%

56%

47%

58%

31%

Compliance (HR, workplace safety, etc.)

Desktop computer skills (MS Office, etc.)

Sales and customer service

Technology (programming, HTML-5, etc.)

Professional and business skills

Leadership

Manager and supervisor

Communcations

Other Topics

Training Topics Employers Offer

Control Public

37%

45%

28%

37%

52%

46%

35%

39%

17%

45%

49%

32%

35%

66%

66%

55%

56%

21%

Compliance (HR, workplace safety, etc.)

Desktop computer skills (MS Office, etc.)

Sales and customer service

Technology (programming, HTML-5, etc.)

Professional and business skills

Leadership

Manager and supervisor

Communcations

Other Topics

Training Topics Employees Prefer

Control Public

Biggest Disconnects Between

Offered and Preferred

Manager and

Supervisor

Leadership

Professional and

Business Skills Technology

Desktop Computer

Skills

6.8%of total economy per

year in gross value

added

Soft SkillsSoft Skills are important in

every sector.

especially…

Business services

Retail

Public services

23%

202044%

2025

Contribution to

the economy is

expected to

grow…

SOURCE: January

2015 McDonald’s

report on the

economic value of

soft skills

What are your takeaways…

Lessons Learned and Suggestions:

• Solutions that are technology centered - around content that employees care about - tend to be more effective from the employee’s perspective.

What can we do more effectively:

• Refocus energy and strategies to tap into preference for technology enabled learning

• Communicate and market training more effectively

• Ask employees! (Do you want the survey?)

Creating Training for the New Learner

BizLibrary

Video Series

Shortened attention spans and

increased distractions have contributed

to the idea that lengthy educational

sessions are ineffective.

This video not only discusses the

modern day learner, but also why

traditional teaching content does not

yield the desired results.

Get People to Take Your Training

BizLibrary

Video Series

The series is designed to help

experienced trainers improve the

impact of their work and is divided into

four sets of programs: Training

Management, Research, Content

Development and Delivering Training.

Try out these video lessons

and more!

Let us know through the poll if you’d like a free trial of BizLibrary’s

online course collection.

Thousands of videos and unlimited access for

your employees.

www.bizlibrary.com/free-trial

Presenter:

Chris Osborn

Vice President of

Organizational Strategy

[email protected]

@chrisosbornstl.

Host:

Jessica Petry

Sr. Marketing Specialist

[email protected]

@JessLPetry