LOGISTICS HUB SYMPOSIUM What do we have in place now? DHL Express - Jamaica
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Who we are?
Deutsche Post DHL
Global and Regional Overview
Jamaica
What do we do & how do we do it?
Serving Jamaica’s Express Import & Export Needs
What is our role in the Jamaica Logistics Hub?
Agenda
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Who We Are
Deutsche Post – our highly successful
mail business and a world-class
benchmark in technology and efficiency. It
is the foundation which enabled our
international expansion
DHL represents our broad portfolio of
logistics businesses and our comprehensive
international footprint. It also stands for the
rewarding growth opportunities of the global
logistics industry
We are one company with two powerful brands under one roof
The postal service
for Germany
The logistics company
for the world
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DHL Express within the Group
EXPRESS
GLOBAL
FORWARDING,
FREIGHT
SUPPLY CHAIN
GLOBAL BUSINESS SERVICES
Corporate Center
DHL Customer Solutions & Innovation
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Key Milestones - More than 40 Years of Experience
1969 1974
Start of
European
expansion
1970 1990
Alliance formed
with Lufthansa,
JAL and Nissho
Iwai
2002 2003
Deutsche Post
acquires 100%
of DHL
1977
DHL launches
Small parcel
service
The idea … delivering shipping documents by air to customs offices before
the freight arrived by sea
Deutsche Post
acquires 100% of
Airborne
DHL transports
first shipping
docs from San
Francisco to
Honolulu
Start of Asia
Pacific
Expansion
2009 2010
US Domestic Exit
Re-focus on core
competency TDI
DHL becomes
first Express
company in
China/ JV with
Sinotrans
1986 2004
First QCC
opens
Opening Leipzig
Air Hub
2008 2011
All employees
are CIS
certified
Launch of Global
Marketing
Campaign
2012
Opening
NAH Hub
Kick off CVG
Hub Expansion
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2 Global IT Centers
(Cyberjaya and Prague)
Approx. 31,500 vehicles6
More than 250 dedicated aircraft
4 Hubs (LEJ, CVG, HKG, PVG)
19 Main Regional Hubs
Approx. 2.6 million customers5
Approx. 3,900 Facilities3
Approx. 36,750 Service Points4
Approx. 100,000 employees2
DHL Express Today: A Global Overview
Approx. 469 million shipments1
> 220 countries/territories served
> 500 airports served globally
IT
4 Global QCC
(Bonn, LEJ, CVG, Singapore)
32 country QCC
QCC
1) Full year 2012
2) Full-time equivalent employees incl. overtime and temps; Full year 2012
3) Hubs, offices, terminals , service centers, gateways
4) Status end of 2012
5) Active customers in sales portfolio
6) Owned and subcontracted trucks and vans
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> 60 countries and
territories served
> 40 countries and
territories served
> 55 countries and
territories served
> 15 countries and
territories served
> 50 countries and
territories served
Approx. 36,000
employees1
Approx. 34,000
employees1
Approx. 15,000
employees1
Approx. 5,000
employees1
Approx. 4,000
employees1
Approx. 1,700,000
customers2
Approx. 600,000
customers2
Approx. 300,000
customers2
Approx. 60,000
customers2
Approx. 40,000
customers2
Approx. 1,200
facilities3
Approx. 1,500
facilities3
Approx. 800 facilities3 Approx. 200
facilities3
Approx. 100
facilities3
Approx. 20,680
Service Points4
Approx. 6,960
Service Points4
Approx. 7,260
Service Points4
Approx. 160
Service Points4
Approx. 1,690
Service Points4
Approx. EUR 5.6
billion revenue5
Approx. EUR 4.3
billion revenue5
Approx. EUR 2.3
billion revenue5
Approx. EUR 0.6
billion revenue5
Approx. EUR 0.3
billion revenue5
Approx. 223 million
shipments6
Approx. 182 million
shipments6
Approx. 50 million
shipments6
Approx. 9 million
shipments6
Approx. 5 million
shipments6
ASIA PACIFIC EUROPE
Regional Footprint
1) Full-time equivalent employees incl. overtime and temps, approx. 3,000 employees belong to global directly; Full year 2012
2) Active customers in sales portfolio
3) Hubs, offices, terminals, service centers, gateways
AMERICAS SSA
4) Status end of 2012
5) Approx. 0.1 billion revenue are reconciliation; Full year 2012
5) Full year 2012
MENA
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Regional Overview – The Americas
3 main hubs at the core of our operations
>95%* Transit Performance
>45% Pre noon city delivery
QCC 4 Quality Control
Centers
19 TAPA** certified with
more on the way 2013
>84% Cleared on arrival
> 4 mm shipments per
month
> 27 mm kilograms per
month
Data updated on May 2013
Gateways
Regional Office
Cincinnati (CVG)
Miami (MIA)
Guatemala City (GTL) Maiquetia (CCS)
Panama City (PTY)
Buenos Aires (BUE)
Plantation
New York (JFK)
Mexico City (MEX)
Los Angeles (LAX)
Bogota (BOG)
Manaus (MAO) Guayaquil (GYE)
Sao Paulo (GRU)
Northern Alberta(YEG)
Montreal (YUL) British Columbia (YVR)
Southern Alberta (YYC)
Lima (LIM)
La Paz (LPB)
Santiago (SCL) Montevideo (MVD)
Asuncion (ASU)
Hubs
*Global Operation Scorecard , May 2013
Guadalajara (GDL)
***TAPA: Transported Asset Protection Association (status: 31st December 2012)
Toronto(YHM)
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Jamaica Overview
25 Years in
Jamaica
2 Gateways
2 Service locations
47%* Market Share
1988 Established in
Jamaica
69 Certified
International
Specialists
2,150 Active Customers
2 Dedicated Aircraft
17 Vehicles
Data updated on July 2013 *Estimated data
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• Door-to-door express
courier services
• Documents, packages
(small, medium, large)
• Customs brokerage
services
• Local Customer
Service/Call Centre
Serving Jamaica’s Express Import & Export Needs
• 2 outbound daily flights
and up to 2 inbound daily
flights
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• Various e-tools such as
real-time tracking of
shipments; AWB
preparation; couriers
checkpoint scanners & e-
signature
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• Staff trained in local &
international procedures
Spare parts logistics for
technology customers
Serving Jamaica’s Express Import & Export Needs
• Dangerous Goods
Certified Agents in MoBay
and Kingston
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How we do what we do: CVG Hub – Facts & Figures
Cleared on Arrival 93.5%
In-house Customs 5 Brokers
Total Site Area 46,500 sqm +
60,000 sqm due the add.
investment
Warehouse Space 5,300 sqm
Conveyor Belts 5.2 km
Loading Docks 20
Parcel Sort Capacity 30,000 per hour
Document Sort Capacity 65,000 per hour
The DHL Express Hub in Cincinnati (CVG) is a state-of-the-art facility, equipped with the latest
technologies that connect customer shipments to more than 220 countries and territories.
CVG is geographically located to deliver industry-leading pick-up and delivery times – further
enhancing our international service offering.
The main sort facility in the the Americas Region
Data updated on May 2013. Source: Overview DHL Express Global Presentation, 2013
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DHL’s Role in the Logistics Hub
• Logistics provider in the Special Economic Zones
• International import & export services
• Customs brokerage
• Supply chain for semi-finished goods/spare parts
• Cold storage
• Existing network to facilitate increased trade
• Increased employment opportunities
• Contribution to the economy/ GDP