“ “ What CEOs Want from CIOs” What CEOs Want from CIOs” Society for Information Management Society for Information Management Fairfield/Westchester Chapter Fairfield/Westchester Chapter 2008 CIO Executive Leadership Summit 2008 CIO Executive Leadership Summit October 28, 2008 October 28, 2008 Mark Polansky Mark Polansky Senior Client Partner & Managing Director, Senior Client Partner & Managing Director, Information Technology Officers Center of Expertise Information Technology Officers Center of Expertise Korn/Ferry International Korn/Ferry International
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““What CEOs Want from CIOs”What CEOs Want from CIOs”
Society for Information ManagementSociety for Information ManagementFairfield/Westchester Chapter Fairfield/Westchester Chapter
Evolution of the IT Leadership RoleEvolution of the IT Leadership Role
1950s – Tab Supervisor
1960s – Data Processing Manager
1970s – MIS Director
1980s – Vice President of Information Systems
1990s – SVP/EVP & Chief Information Officer
2000s – ????
““The 21st Century CIO Leadership Agenda”The 21st Century CIO Leadership Agenda”
1. IT Strategy – Business strategy alignment, business case and projected return on investments, priorities versus resources
2. IT Governance – Portfolio management, IT investment funding and review process, performance measurement, project management (PMO), SDLC, processes, standards, procurement
3. IT Organization & Staffing – Centralized, decentralized, federal model, shared services; reporting relationships, FTEs, staff augmentation, on/near/off-shore, capability/maturity, training
4. Technology – Architecture; bleeding/leading edge or trailing; build or buy, suite or best-of-breed; infrastructure and networking insourced/outsourced, total cost of ownership (TCO), support
5. Technology Awareness – Board of Directors, senior and middle management, rank and file
Source: Korn/Ferry research
““The 21st Century CIO Leadership Agenda”The 21st Century CIO Leadership Agenda”
Evolution of the IT Leadership RoleEvolution of the IT Leadership Role
1950s – Tab Supervisor
1960s – Data Processing Manager
1970s – MIS Director
1980s – Vice President of Information Systems
1990s – SVP/EVP & Chief Information Officer
2000s – ????
The Evolving Role of the CIOThe Evolving Role of the CIO
2009 – SVP/EVP & Chief Information Officer
Title has reached its plateau; reporting structure Operating charter
Leadership IT Governance Cost Management Change & Innovation
Success criteria IT Effectiveness Value Creation
Upward mobility to operations and general management
What CEOs want from CIOsWhat CEOs want from CIOs
Leadership
Enterprise/SBU-level business and strategic skills IT strategy, vision, inspiration and motivation Global multi-site perspective & experience
Use of global resources Support for worldwide business locations
Communications & relationship skills Internal and external
Attract, hire & retain “best athletes” (The War for Talent) Execution, execution, execution Agent of change and transformation
What CEOs want from CIOsWhat CEOs want from CIOs
IT Governance & Risk Management
IT architecture for agility and growth/scalability
IT standards, processes, change management, etc.
Quality programs - PMO, Six Sigma, CMM
Data security, privacy and retention
Systems and data protection - internal and external
Support for Compliance and Audit
Disaster Recovery and Business Continuity Planning
What CEOs want from CIOsWhat CEOs want from CIOs
IT Cost Management & Effectiveness
Do more with existing resources & near-constant budget Organizational restructuring Financial restructuring
Operational cost reduction & optimization Integration, consolidation, virtualization Alternative sourcing/outsourcing Data/Network Ops Center - automation, ITIL, COBIT Vendor contracts
IT investment available for low risk/high return initiatives
What CEOs want from CIOsWhat CEOs want from CIOs
Value Creation
Optimize the middle line – manage costs & expenses Do more with existing resources & budget
Drive the top line – revenue, margin & market share Process optimization for competitive advantage – ERP CRM & communities/talk with customers - “Web 2.0” Business intelligence and analytics New products and services New markets and channels New business models
Bottom line results
What CEOs want from CIOsWhat CEOs want from CIOs
Value Creation
Optimize the middle line – manage costs & expenses Do more with existing resources & budget
Drive the top line – revenue, margin & market share Process optimization for competitive advantage - ERP CRM & communities/talk with customers - “Web 2.0” Business intelligence and analytics New products and services New markets and business channels New business models