What Can You Tell From A Phone Call?

What You Can Tell From A Phone Call

There are 3 ways to rob a bank

(1)Walk In Guns Blazing

There are 3 ways to rob a bank

(1)Walk In Guns Blazing

EXCEPT:Physical bank locations are

highly defended with locks, alarms, and guards

There are 3 ways to rob a bank

(2)Hack Your Way In

There are 3 ways to rob a bank

(2)Hack Your Way In

EXCEPT:Bank networks are highly defended

as online security has been a focus for the past decade

There are 3 ways to rob a bank

(3)Call Customer Service

There are 3 ways to rob a bank

(3)Call Customer Service

Bank call centers arelightly defended

and haven’t seen much security innovation in the past decade. ✔

Call Center Vulnerabilities

Outdated KBA Authentication

No Metadata VoIP Is Cheap & Easy

So How Do You Catch A Fraudster Over the Phone?

What Are You Working With?

Voice Call AudioANI/Caller ID

What Are You Working With?

Voice Call AudioANI/Caller ID

Check Reputation Authenticate with Voice Biometrics

PhoneprintTM to Find Anomalies

✔ ✔ ✔

How Does Pindrop Work?

Reputation

ConsumersComplaint sites

Social media

Attack DataPhoneypots

Spam/Phishing

• 45m+ phone number complaints• 100k+social media comments

• 500k+ unlisted “phoneypot” numbers• Top 5 phishing database

EnterprisesCall Centers

Recorded Calls

• 100m+ enterprise call center calls

Pindrop Reputation Consortium

World’s largest and most accurate database of fraud phone number

data

700M+ total numbers1.3M bad numbers

40K fraudsters

Pindrop checks to reputation of incoming ANIs against their Reputation Consortium

Voiceprinting

Pindrop allows users to match voice signatures to identify a caller

PhoneprintingPindrop analyzes the entire audio spectrum of a

call to identify indicators of attack

Pindrop In ActionPHONE TRAFFIC

ANI

Audio

Reputation Consortium

Geography

Phone Type

Phoneprint

Voiceprint

Analysis Scoring

Risky

Fraud Analyst

CSR

Fraud Database

Time to Complete: 18 seconds

Notification

API

CaseManager

The Pindrop Difference

COLLABORATIVEShare info across

organizations

EVERY CALLFunction in adverse conditions, on all or

most calls

ANOMALY DETECTION

Detect fraud on the first call

TRANSPARENTFast, behind the

scenes

MULTIFACTORExamine multiple aspects of call for

accuracy

Phone FraudStops Here.

www.pindropsecurity.com