What are the public service needs of the 21 st century? - A special focus on social media by Irakli Kotetishvili Public Service Delivery of the Future Combating Corruption, Streamlining Performance Regional Workshop (Batumi, Georgia, September 22-24, 2011)
What are the public service needs of the 21st century? - A special focus on social media
May 21, 2015
Presentation held by Mr. Irakli Kotetishvili, within the Regional Workshop on Georgia's anti-corruption and public service delivery reforms (22-24 September 2011).
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What are the public service needs of
the 21st century? - A special focus on social media
by Irakli Kotetishvili
Public Service Delivery of the Future
Combating Corruption, Streamlining Performance Regional Workshop
(Batumi, Georgia, September 22-24, 2011)
Summary
Civil Service Reform in Georgia
Specific examples of E-governance projects
Social Media – should the Governments be engaged?
Civil Service reform in Georgia
3
Georgian Civil Service at glance
4
236 agencies
Total number of employed population – 1,656,100
98.35%
1.65%
1,628,810 - Employed in
private sector
27,290- Civil Servants (The
number does not include
employees of the Ministry
of Defense and the Ministry
of Internal Affairs)
Proportion of civil servants with general population
One public servant
per 162 citizen
(2009)
One public servant
per 166 citizen
(2010)
Note: Every 162-th citizen was employed in civil service in 2009 and every 166th in 2010.
Proportion of civil servants with general population In Georgia, Latvia and Estonia (2010)
• 1. Georgia : Population - 4, 436, 400 Civil Servants - 27, 184
• 2. Latvia: Population - 2, 248, 374, Civil Servants - 12, 474
• 3. Estonia: Population - 1, 300, 000, Civil Servants - 28, 632
33%
34%
33%
Georgia: One civil servant per 166 citizens
Latvia: One civil servant per 180 citizens
Estonia: One civil servant per 45 citizens
Gender distribution in the civil service of Georgia
62%
38%
Year 2009
63%
37%
Year 2010
Note: Gender distribution of the civil servants in 2009 and 2010 remained stable. In 2010, the number of female civil
servants decreased by 1%.
Male 16,801
Female 10,256
Male 16,747
Female 9,958
Average age of Ministers
Note: According to this data, majority of the Ministers has been holding their position during 2009 and 2010. Ministers
were replaced in following institutions: Ministry of Education and Science; Ministry of Corrections and legal Assistance;
Ministry of Economy and State Minister’s office for Diaspora Issues
36
41 38
41 38 39
43
38
43
49
40 37
40 38
40 37 37
42 39
43
37 41
45
37 41
43
35 38
42
35 37 38
2009 2010
Average Age of civil servants by Ministries
2009 – 2010
Note: According to the data of 2009, average age of civil servants in Ministries was 40, in 2010 – 39.
36
41 38
41 38 39
43
38
43
49
40 37
40 38
40 37 37
42 39
43
37 41
45
37 41
43
35 38
42
35 37 38
2009 2010
11
Civil Service Reform in Georgia
Primary Objectives
Underlying Principles
Separation of functions
Public Private Partnership
Recruitment in civil service
HR Management
Primary objectives of the Reform
13
To increase the competitiveness of the Public Service
To build transparent, modern and effective Civil Service System
To provide high quality public service to our citizens
Primary Objectives
Underlying Principles
Separation of functions
Public Private Partnership
Recruitment in civil service
HR Management
Underlying Principles (1)
15
Underlying Principles (2)
16
Primary Objectives Underlying Principles
Separation of functions
Public Private Partnership
Recruitment in civil service
HR Management
Public Private Partnership in Civil Service
18
Outsourcing delivery of public goods
19
Executive director of the Non-profit Public Corporation is appointed by Public
Official
Delegate the functions to private
sector companies via tender procedures
Establish Non-profit Public Corporation
The Government should be authorized to
Functions which can not be subjected to delegation
20
Primary Objectives Underlying Principles
Separation of functions
Public Private Partnership
Recruitment in civil service
HR Management
Separation of political and executive functions
Political/Public Official Political/Public Official’s cabinet members
Executive Director Other civil servants
22
Civil Service
Executive Director
23
Separation of political and executive functions
24
International Practice
Public Services of Sweden, New Zeland and the UK are clearly divided into Political and Executive components
Primary Objectives Underlying Principles
Separation of functions
Public Private Partnership
Recruitment in civil service
HR Management
Recruitment in the Civil Service
26
Direct appointment or election
Cabinet members
Political/Public Official
Advisor to the Executive Director
Deputy Executive Director
Executive Director
Recruitment of all civil servants apart from the positions listed below is competition based
Recruitment in the civil service
27
The draft code sets forth only a few regulations about general recruitment
and retirement of the civil servants
Executive Director should have full discretion to conduct competition in
Institution
Recruitment procedure should comply with the fundamental principles
of non-discrimination and merit-based competition
Recruitment of Executive Director
28
Recruitment and dismissal for the Executive Director is conducted by the respective Political/State official
Recruitment of civil servants
29
Primary Objectives Underlying Principles
Separation of functions
Public Private Partnership
Recruitment in civil service
HR Management
HR Management in Civil Service
31
Specific examples of E-governance projects
32
33
Accountability through
transparency www.declaration.gov.ge
Paperless Government
- Document flow project
Transparent and competitive recruitment
www.hr.gov.ge
35
www.declaration.gov.ge
Online submission of annual financial disclosure forms for all high rank public officials in Georgia
(about 2079 officials)
Declaration contains information on income, expenditures, bank accounts, cash, contracts, real
estate, other property (expansive jewelry, cars, etc.)
Anyone can access the system and search for any declaration
It is a strong tool in the hand of the citizens to control the Government that they elected
37
www.hr.gov.ge
Public agencies are obliged to announce all vacancies on this website
Citizens can create their profiles/CVs on the website and apply online for any vacancy
This saves time, energy, money, decreases bureaucracy
In general it creates competitive and transparent environment
Joint initiative of Civil Service Bureau and the Ministry of Justice Electronic document exchange program
38
39
Electronic document exchange program
Electronic exchange of all documents with the government agencies
Document flow becomes much quicker and response time is reduced
It also saves money and human resources
4 agencies already involved
The goal is to involve all ministries by 2012
Social Media – should the Governments be engaged?
40
41
The impact of Social media was high during “Arab Spring”
Why the Governments should care about social media?
It will increase the audience for your
messages
You can easily get the information across
regarding new Governmental initiatives
It will increase citizen participation in the
decision making process
It will generate more positive attitude
towards the Government
What social media tools should be used?
Online conferences/
facebook town hall meetings
YouTube
flickr.com
Adds in social media
Stage I
What online tools should be used?
Enhancement of official websites
Blogging
www.forum.ge www.blogspot.com
www.wordpress.com www.tumblr.com
Mirror websites
SMS subscription feature for
Government news
Citizens should be able to send SMS
to Government
Distribution of
e-newsletters via email
Stage II
18
15
20
18
16
GoG social media activity
23
6
17
3
12
2
18
1
14
12
0
18
Social media activity dynamics
Training…
Training…
48
Results – the perception of the Government has tripled in two months
52,322
180,832
0
20000
40000
60000
80000
100000
120000
May 2011 July 2011
Training…
50
First ever livestream conference of facebook in Georgia
Thank you!
www.facebook.com/CivilServiceBureau
www.twitter.com/csbgovge
www.declaration.ge
www.youtube.com/user/CivilServiceBureau
www.flickr.com/photos/csbgovge
www.hr.gov.ge
http://civilservicebureau.blogspot.com/
Follow us Our websites
www.csb.gov.ge
www.hr.gov.ge
www.declaration.gov.ge
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