WHAT ARE THE KEY ISSUES WITH e- commerce and m-commerce ? CHAPTER: 14
What are the key issues with e- commerce and m-commerce ? Chapter-14
Aug 18, 2015
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WHAT ARE THE KEY ISSUES WITH
e- commerce and m-commerce
?
CHAPTER: 14
E- COMMERCE
is usage of website to transact the sale of product and services online .
M-COMMERCE is usage of mobile to transact the
sale of products and services online .
TWO TYPES OF COMPANIES IN E -
COMMERCE
Pure Click Companies are the one who have launched websites without any previous existence as a firm.
Brick &Click Companies are the ones are the ones who have added an online site for e- commerce.
KEY ISSUES OF
E- COMMERCE & M- COMMERCE
CUSTOMER SERVICE NEEDS SPECIAL ATTENTION !
CUSTOMER’S INTERACTION WITH THE WEBSITE SHOULD BE A
PLEASURABLE EXPERIENCE.
PRODUCT/SERVICE DELIVERY
ONLINE SECURITY AND PRIVACY
SITES SHOULD PROVIDE ALL POSSIBLE INFORMATION
CRITICLLY IMPORTANT FOR
B2B ( BUISINESS to BUSINESS)
E-COMMERCE
SUCH AS Alibaba.com
DISCLAIMERCreated by
Khushi Sahu,
IIT BHU,during an internship by
Prof. Sameer Mathur, IIM Lucknow.
www.IIMinternship.com
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