WFO Solution for your Contact Center

WORKFORCEOPTIMIZATION SOLUTIONFor contact centers and back office

1200SATISFIED CUSTOMER ORGANIZATIONS

IN 88 COUNTRIES

Version 5.3 of ZOOM Quality Management Suite demonstrates ongoing innovative approach to the development of a web-based WFO solution in alignment with our core values: analytics-driven, powerful, easy-to-use, and open.

” Šimon VostrýFounder and CEO

CAPTURE ALL CUSTOMER INTERACTIONS FOR COMPLIANCE, QUALITY, AND LIABILITY NEEDS

WITH A SCALABLE, ROBUST AND MULTI-TENANT SOLUTION

ZOOM Quality Management Suite 5.3

LEVERAGE your existing infrastructure with seamless integration

Cisco UCCE, Cisco UCCX, Genesys and Avaya

PCI DSS COMPLIANT

to handle sensitive data of your customers and comply with recording laws

Ensure 100 % reliability in critical environments

Maintain redundancy with HIGH AVAILABILITY setup and synchronization to a central location

Record encrypted voice communicationSRTP

No missed recordings withPRERECORDING

Record even after the end of a call

Keep on recording in the SRST mode in the event of WAN failure

Listen and watch live all ongoing customer-agentinteractions withLIVE MONITORING

Get the complete picture of your agents’ work

CAPTURE AGENT SCREENS

ELEVATEto a higher standard of service with

QUALITYMANAGEMENT

Start listening to the real VOICE OF THE CUSTOMER

and learn business-critical information

Provide targeted E-LEARNING to your employees

Create training content quickly, and measure results

Get started withSPEECH ANALYTICSin less than an hour without any customisation

and understand what your customers are really talking about

The difference between ZOOM and other vendors is that they showed great flexibility during implementation, and they provide very fast and effective support if issues arise.

Bulent KarginConsulting Designer at IBTech

Manage your staff and accurately forecast demand with WORKFORCEMANAGEMENT

ENHANCECisco MediaSense

with all benefitsof ZOOM QM Suite

WE LOVE TO DEMOOUR SOLUTION

TO YOU