Expanding the Frontiers Expanding the Frontiers of Communications with of Communications with Amcom Mobile Connect Amcom Mobile Connect Ending Mobile Ending Mobile Device Madness Device Madness
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Jul 13, 2015
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Expanding the Frontiers Expanding the Frontiers of Communications with of Communications with Amcom Mobile Connect Amcom Mobile Connect
Ending Mobile Ending Mobile Device MadnessDevice Madness
2
Business Overview: Amcom Solves Critical Business Overview: Amcom Solves Critical Communications ChallengesCommunications Challenges
• Leading provider of unified healthcare communications solutions
– Improve quality of care
– Improve patient satisfaction
– Improve patient safety
– Reduce costs and increase productivity
• Addresses the market at the intersection of Healthcare IT and Unified Communications
• 1,400+ customers including 19 of 21 “2009-10 Honor Roll” elite hospitals
– ~30% market share within the large hospital segment in the U.S.
– 98% Maintenance Renewal rate
• 30 Years of strong financial profile and performance
– $50M in Revenue; profitable
PBX & CiscoVoice Network
Amcom Solutions BlackBerry
Alarms and Monitoring
Clinical Systems
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Medical Staff
Life Was SimpleLife Was Simple
Sources of Data Are ExplodingSources of Data Are Exploding
EMR
Pulse Oximeter System
Nurse Call
Critical LabResults
SecuritySystem
Patient Monitoring
System
ADT SystemInfusion Pump
System
Fire Alarm
BedManagement
VentilatorSystems
InfantProtection
Ways to Communicate Are ExplodingWays to Communicate Are Exploding
Cell Phones
Wireless Telephony
Wide Area Paging
Web
SmartphonesVocera Badges
Desk Phone
Onsite Paging
Speech Recognition
EMR
Pulse Oximeter System
Critical LabResults
SecuritySystem
Patient Monitoring
System
ADT SystemInfusion Pump
System
InfantProtection
Fire Alarm
BedManagement
Nurse Call
VentilatorSystems
Amcom Simplifies and IntegratesAmcom Simplifies and Integrates
BedManagement
EMR
Pulse Oximeter System
Infusion Pump System
Critical LabResults
ADT System
InfantProtection
SecuritySystem
Nurse Call
Patient Monitoring
System
VentilatorSystems
Fire Alarm
Supporting All Devices in Your TransitionSupporting All Devices in Your Transition
Wireless Telephony
Wide Area Paging
Web
Smartphones
Vocera Badges
Desk Phone
Onsite Paging
Speech Recognition
Cell Phones
BedManagement
EMR
Pulse Oximeter System
Infusion Pump System
Critical LabResults
ADT System
InfantProtection
SecuritySystem
Nurse Call
Patient Monitoring
System
VentilatorSystems
Fire Alarm
Using MVS or Cellular Network As AppropriateUsing MVS or Cellular Network As Appropriate
10-digit dial-back for offsite MVS users and others connecting to
cellular networkFour-digit dial-backfor those onsite
running MVS
Initial message sent
Response Team• Cath lab staff • House supervisor• ICU shift coordinator/nurses• Attending cardiologist• Cardiovascular coordinator• ER director• Cardiovascular director• ER shift coordinator• X-ray/imaging technicians• Lab technicians
Use Web Portal to Deploy Code
Heart AttackBalloon
Successful
Mobile Connect• Logic for on call calendar• Auto escalations based on
responses or non responses from staff BlackBerry devices
• Eliminates manual calling trees and messy escalations
Mobile Connect Manages
Response & Escalation
Staff Respond w/ Availability on
BlackBerry
68 minutes0 minutes
129 minutes0 minutes
Real-World Example: Code STEMIReal-World Example: Code STEMI
Before&
After
SummarySummary
• Consolidate messages to BlackBerry
• Leverage infrastructure in place or planned for the future
– BES, BIS, SMS
– Connect via Wi-Fi or cellular provider
• Flexible deployment to send/receive messages
– Web portal
– Third-party systems
– Your Amcom solution
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