1 Innovative solutions for Small and Medium-sized Businesses Welltel ThreeSixty Business Phone System The Welltel ThreeSixty Business Phone System extends the ease of connectivity of cloud-based telephony, to include everything your business needs to communicate effciently and cost effectively, in today’s business environment.
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Welltel ThreeSixty Business Phone System · Welltel ThreeSixty Business Phone System offers three convenient business seat types. ... for each county, Non-geographic numbers, Free
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Innovative solutions for Small and
Medium-sized Businesses
Welltel ThreeSixty
Business Phone
SystemThe Welltel ThreeSixty Business Phone
System extends the ease of connectivity of
cloud-based telephony, to include everything
your business needs to communicate
efficiently and cost effectively, in today’s
business environment.
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Welltel is an Irish-licensed telecoms
operator and solution provider,
offering affordable, feature-rich phone
systems to businesses of all sizes,
whether you fall under Professional,
Business or Enterprise.
about us
Unlike other solution providers, we provide you with :A
complete, cost-saving telephony offer : not just best-of
breed PBXs and handsets, but also your actual telephone
lines, phone numbers and call packages Enterprise-level
features made affordable to SMEs All your telephony
services under one bill : one single, all-inclusive monthly
price, with no upfront costs. Industry-leading reliability :
best connectivity, provided via a fully hosted or premise
PBX connected via dual resilient data centres. Single point
of contact : in-house support by Welltel experts, via a single
contact number and email with out of hours and weekend
engineers at hand if required. A personal dedicated
account manager : to help you plan future requirements,
such as upgrading to our latest fibre broadband or
unified communications solutions. The ability to provide
international local number presentation on outbound
calling.
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BUILT FOR RELIABILITY,
PRODUCTIVITY AND
CONVENIENCE
Business communications are critical to your business, and this
is why the Welltel ThreeSixty Business Phone System is hosted
in Welltel’s data centers in Telecity (City West) and Servecentric
(Blanchardstown). These two facility data centres are designed,
operated and maintained according to industry best standards
for high availability computing facilities. Managed by Welltel’s
team of highly experienced engineers at Welltel’s Network
Operations Centre (NOC) at our headquarters in Dublin, our
data centers deliver performance with reliability to meet all
your business critical needs.
EASY TO USE
A Welltel installation engineer will come to your location and
install and configure the phone system to suit your specific
business needs. The Welltel ThreeSixty Business Phone System
is easy to get you up and running quickly. Simply plug your
Welltel supplied phones into your network, and start making
calls. It’s that simple.
SIMPLE TO ADMINISTER
Using the Welltel ThreeSixty intuitive web interface you can
quickly and easily create new ring groups, move extensions,
edit users and much more. Changes can be made by your
office administrator in seconds, rather than requiring expensive
IT support that takes days. Or if you prefer, have Welltel do it
remotely for you.
COMMUNICATE ANYTIME, ANYWHERE
Using the Welltel ThreeSixty Business Phone System you can
make and receive your calls anytime, anywhere. ThreeSixty
Business Phone System gives you the capability of using a
desk phone, a PC softphone or your mobile device, with all
the features of a professional business phone system at your
fingertips. You can assign a single number with one voicemail
that works on all devices, transfer calls between your desk and
mobile device, extension dial and muchmore. The ThreeSixty
Desktop and Mobile clients even allows you to instant message
with colleagues no matter where they are, as well as making
and receiving calls.
ONE ALL-INCLUSIVE, LOW, MONTHLY PRICE
The ThreeSixty Business Phone System removes all upfront
costs of buying phones and investing in an expensive on-
premises PBX system, and telephone ISDN facilities. For a
single, all-inclusive, low affordable monthly price, you will
receive state-of- the-art Polycoms IP telephones, the high-end
feature-rich phone system configured to your requirements,
and professional 24x7 support, and Welltel’s Managed SIP Trunk
Packages, included as part of the price.
NO MORE SURPRISES OR UNEXPECTED
SUPPORT COSTS
Whenever you need help, simply call or email our professional
support team and we’ll answer any questions or solve any
problems related to your Welltel ThreeSixty Business Phone
System quickly, friendly and with no additional expense. In
addition, you will be assigned an Account Manager to support
all your future business requirements.
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A Versatile Approach to Enterprise class Communications
Welltel ThreeSixty Business Phone System offers
three convenient business seat types. Bychoosing
a combination of each that best fits your business
needs, you can customise a system that ensures
you pay only for the features that you need.
PROFESSIONAL
Sole Traders to Small businesses (Dentist, solicitor, architect, hairdresser etc.)
The “Professional” solution will make sure you never miss a call. With enhanced features to
support your business requirements such as an IVR menu, a professional Voicemail service,
Voicemail to email, customised Announcement Prompts, Call Forwarding, Find-me Follow-
me routing, Time Of Day routing, Fax to email and email to Fax support, integrated Door Entry
systems and lots more. With access to your Welltel PBX system from your desk phones, external
phones, and from your PC though Welltel’s UC GUI interface you will have access to your
voicemails, faxes and call history logs, no matter where your are.
BUSINESS
Small to medium sized single site companies with potentially some remote
or 'on the move' workers (technology companies, estate agents, insurance,
etc.)
For businesses requiring enhanced features to support your business’s departments and teams,
with call Ring Groups, ACD queues, IVR Menus, individual and group Voicemail and Fax, Call
Pickup within the group, extension Monitoring, Paging etc, and Home Worker support. Always
be contacted, even if not at your desk. In addition, you have access to some outbound/inbound
call reporting functionality.
ENTERPRISE
Mission critical on data and compliance where call recording is a must and
outbound/inbound call data needs ot be gathered for reports. This solution
will also suit a multi-site business in need of connecting all sites as one PBX.
(Chains, franchises, international companies etc.)
This suits a business requiring real-time analytics of calls to maximize sales and revenue,
flexibility to adjust call centre resources in order to reduce queues and enhance customer
satisfaction. The enterprise customer may have multi-site offices and wish to enhance
communication capabilities with UC Client for chat & softphone. Short digit extension dialing
between international / Multiple offices. Call Hunting between different departments as if they
were all in the one office &/or country.
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Product/Service Professional Business Enterprise
IVR ✓ ✓ ✓
Hunt/Ring Groups ✓ ✓ ✓
Localised 999 ✓ ✓ ✓
Call Transfer ✓ ✓ ✓
Call Forwarding ✓ ✓ ✓
Call Park ✓ ✓ ✓
Call Pick-Up ✓ ✓ ✓
Call Hold ✓ ✓ ✓
User Speed Dial ✓ ✓ ✓
Do Not Disturb ✓ ✓ ✓
Call History ✓ ✓ ✓
Outbound Caller ID Number ✓ ✓ ✓
Outbound Caller ID Company Name ✓ ✓ ✓
Corporate Auto Attendant ✓ ✓
Automatic Transition Between Day/Night Routing ✓ ✓
Customised Music on Hold ✓ ✓
Voice Mail to Email ✓ ✓
Interoffice 4 Digit Dialling ✓ ✓
Find me, Follow me ✓ ✓
System Speed Dial ✓ ✓
Corporate Directory ✓ ✓
Call Recording ✓ ✓
Call Reports ✓ ✓
Access to Administrator Portal ✓ ✓
Access to End User Portal ✓ ✓
Desktop Client ✓ ✓
Mobile Client & Chat ✓ ✓
Web Client ✓ ✓
Fax to Email ✓ ✓
Email to Fax ✓ ✓
Remote Agents ✓ ✓
Overflow ✓ ✓
Queue Status on Phone Display ✓ ✓
Queue Prioritisation ✓
Queue & Individual Agent Reporting ✓
Broadcast Messaging ✓
Auto Answer ✓
Make Busy with Reason Codes ✓
Real-time Queue Monitoring ✓
NOC Monitoring ✓
Historical Reporting ✓
Audio Conferencing ✓
Individual Record A Call ✓
Live Call Analytics ✓
Video Conferencing ✓
THREESIXTY PHONE SYSTEM FEATURE LIST
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INCLUDED WITH ALL CUSTOMER TYPES
Welltel can provide you with your own local National numbers
for each county, Non-geographic numbers, Free call or 800
numbers, and Special Rate numbers for Ireland. We also provide
international numbers for all European countries, and North
America. In addition to providing you with new telephone
numbers, Welltel will providing you with a porting service, to
allow you to move your existing telephone numbers from your
current service provider to Welltel. Welltel’s professional support
staff will take care of all the porting formalities to initiate the
porting request and will manage the porting process through
to completion on your behalf.
Welltel SIP trunks are suitable for any size of business from small
businesses to large enterprises and government organisations
that currently have a PBX, unified communications solution or
key system. You can also benefit from increased resilience by
building an automatic failover system into your communications
strategy for lines and calls should your main site go down. With
SIP trunks you can instantly centralise and distribute the calls
somewhere else, to another site or to homeworkers, for example.
VOIP/SIP TRUNK PACKAGES
YOUR COMPANY'S PHONE NUMBERS
We have connections around the world.
We can provide international inbound
numbers in over 60 countries around the
world. Callers get charged local rates and
the calls are routed to your HQ in Ireland
for as little as €10 per month.
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Each staff member has the capability to set up their own
call forwarding functions and to activate/deactivate them by
pressing a button on their telephone. If they are out of the office,
they can access their Unified Communications Web interface
and activate/deactivate their call forwarding. This way, calls are
forwarded to the personal voicemail box when he is attending
a meeting, and to a colleague or representative when he Is on
leave. Different forwarding rules can be defined. Calls from a
selected number groups can, for instance, be forwarded to a
specific staff member. It may also be indicated that calls to a
specific call number should be forwarded to the mobile phone
even during meetings. Calls can also be forwarded directly to
a voicemail box. The practical forwarding options of Welltel
ThreeSixty phone system guarantee that no call remains
unanswered.
Voicemail is now an expected service by your customers.
ThreeSixty Business Phone System incorporates a feature
rich professional voicemail service into your PBX. There is no
limit on the number of voicemailboxes you can configure on
the ThreeSixty Business Phone System. Voicemailboxes are
automatically available on every extension configured on your
phone system. In addition individual or group voicemailboxes
can be configured as the default destination on Ring Groups
or Queues, or on particular inbound routes, and time of day
routing.The voicemailbox can be personalised to include
the name of the person being contacted, their ‘not currently
available’ message, their ‘currently busy message’ and their
‘temporary message’ messages. When a new message is left
in the voicemailbox the message waiting indication is set on
the extension telephone associated to that voicemailbox. In
addition, the voicemailbox can be configured with a recipient’s
email address.
The voicemail system will then send an email indicating that a
voicemail has been left in that specific voicemailbox. This email
will include the caller telephone number (if available) the date
and time the voicemail was left, the duration of the message
left, and an audio attachment containing the recording of the
voicemail.
In addition to the email, the voicemailbox can be accessed by
dialling into the voicemail system from the internal telephone
extensions, or from external telephone, by using the telephone
number associated to the voicemailbox. From the voicemailbox
menu you can listen to your new voicemail messages, save or
delete them, or move them to storage directory for retrieval
later.
The voicemailbox can also be access through the ThreeSixty
Business Phone System UC (Universal Communications) Client
Web interface. From this web interface the voicemailbox owner
can listen to the voicemail from their desktop browser or have it
ring and play on their telephone extension, download it to their
desktop, email it to another recipient, or forward it to another
voicemailbox, all from this one interface.
The ThreeSixty Business Phone System voicemail comes with
an administrator GUI interface, that also the administrator
to manage the voicemail accounts and view the usage of
individual voicemailboxes.
VOICEMAILS
FORWARDING
ROAD WARRIOR?Call can easily be forwarded to a mobile so you or your
team can be contacted when out on the road.
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The Welltel ThreeSixty phone system is an exceptionally sturdy
IP intercom that will ensure you effortless communication with
the people coming to your door, in combination with reliable
security for your building entrance. It supports voice and video
communication using the VoIP protocol and combined with
the range of Polycom display phones, provides a perfect inte-
grated solution with your Welltel phone system.
Monitoring buildings using the Welltel ThreeSixty phone system
is simplified by an integrated camera, which can take pictures at
an angle of up to 120°, and which also has a night mode to more
effectively capture people in front of the intercom.It combines
an anti-vandal solution with an elegant design, which makes it
perfect for places that require a high standard of presentation
and at the same time resistance to external influences, such
as at an entrance. Thanks to a double microphone, a powerful
10W speaker, it ensures sufficient volume and excellent clarity of
communication. It features programmable illuminated buttons,
and a wide-angle camera. Door opening and the switching on
of external devices, such as entrance hall lights, are controlled
through standard relays.
In addition to the Welltel Voicemail service, the VMX Locator
allows your customer to choose to leave a voicemail or
have the option to press 0 to be forwarded instead to your
company’s receptionist or another contact, if you are currently
on the line or away from your desk, should the call be urgent
or if your voicemail message is indicating that you are away on
holidays for the next two weeks.
The VMx locator allows for up to 3 destinations to be defined
that the caller can choose from by pressing 0, 1 or 2 before
the caller hears the voicemail recording bleep. In addition, the
VMx Locator service can be combined with the Welltel Findme
Followme service, where the caller is instructed in the voicemail
message to press 1 to try and locate you using the configured
Findme service for your extension number.
AUTO ATTENDANT
INTEGRATED DOOR ENTRY
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FIND ME, FOLLOW ME
You can use the Find Me Follow Me service to
redirect your unanswered calls to a specified list of numbers.
The numbers may be called simultaneously or sequentially,
either in a preferred order or in accordance with your scheduled
activities and locations. If the numbers on the list are called but
no-one answers, the system may route the call to Voicemail.
Follow me service, is a very useful feature to locate you or a
colleague. It allows an extension to ring multiple extensions
or outside telephone numbers - anywhere in the world. This
feature allows you to be reached at numerous devices, such
as your mobile, or home-telephone, home office-telephone, or
softphones.
FAX OVER SIP
With fax over SIP, faxes can also be received and sent without
problems using a full IP system from Welltel. If you have an
IP trunk line, fax information is conveyed inside the company
over SIP and using the transmission standard open for the IP
environment, T.38.
If fax mail is used, companies and organisations can enjoy the
advantages offered by a wide range of Welltel fax options. Faxes
may be sent and received directly from the PC desktop.