WELCOME TO YOUR NEW HOME IT IS EXTREMELY IMPORTANT that you take 10 minutes to read through the following Information. It will help you to understand your.

WELCOME TO YOUR NEW HOME

IT IS EXTREMELY IMPORTANT that you take 10 minutes to read through the following Information.

It will help you to understand your legal obligations and how to keep yourself, your housemates and your property safe.

Thank you

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The Accommodation Office team hope that you have a safe and enjoyable year in Scarborough.

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Mark, Tracy, (Happy Graduate) Claire and Victoria

Contact the Accommodation Office for:

Faults and repairs, water leaks, problems with other residents or neighbours

The Accommodation Office is open: 9am to 5pm Monday to Thursday and 9am to 4pm Friday

Telephone: 01723 357373 / 357349 / 357245

For all non-urgent repairs, please fill in the form provided on our website.

http://www2.hull.ac.uk/student/scarboroughaccommodation/usefulinformation.aspx

EMERGENCY ONLYOut of office hours / evenings and weekends

01723 357266

In the event of an emergency involving:Fire, burglary, or physical injury/medical emergency, telephone 999

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Please observe the NO SMOKING policy in all University buildings and Accommodation.

Candles, Scented Joss Sticks, Toasters, Microwaves, Rice-cookers and Electric Heaters are also not allowed as they can cause fires with serious and life-threatening consequences.

If a fire was caused by a student smoking, the property insurance will not cover the cost of the damage and the student may be held responsible for the cost of repairing the building.

In the interests of Health and Fire Safety, £40 fines for Smoking will be imposed on each occasion. Other charges may include redecoration of rooms due to smoke damage, labour cost at £30/hour.Disciplinary procedures will be imposed on anyone who continues to smoke inside the buildings.

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In the event of a fire your life and those of your housemates depend on all escape routes being CLEAR

Please do not leave bicycles, boxes, rubbish bags, shoes etc in hallways, corridors or doorways.

Fines and disciplinary procedures may be imposed if these regulations are ignored.

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FIRE DOORS are provided at considerable expense to protect your life.

They will stop fire and smoke for up to 30 minutes IF SHUT. If you see a fire door wedged open, close it. If a door is defective, report it.

Propping open fire doors is a criminal act and against the law.£40 fines will be imposed if fire doors are wedged open and possible disciplinary procedures may be

started if these regulations are ignored.

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IF YOU SMELL GAS

Do not light any matches, cigarettes or candles

Do not turn switches or lights on or off.

DO put out any flames

DO open doors and windows

DO keep people away from the area

DO turn off the supply using the lever by the gas meter.

DO telephone TRANSCO 24-hour gas emergency service on 0800 111 999 and inform the Accommodation Office directly or via Security on 01723 357266 if out of hours.

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If a fire starts you will have very little time to react.

BE PREPARED FOR EMERGENCIES

•Familiarise yourself with the evacuation instructions posted in your room or building.

•Memorise where the nearest fire alarm button is (to operate - push on front panel where indicated)

•Memorise where the nearest and alternative fire exits are.

•Memorise where the nearest fire extinguisher and fire blanket are.

•Read the instructions on the fire extinguishers and fire blankets so you will know what to do.

•Remember that to call the Fire Brigade dial 999.

•Do not play with fire extinguishers. Do not use them to hold open fire doors.

•Tampering or playing with fire alarms or fire equipment is a criminal act.

•The Fire Alarm system will be tested regularly by University Staff or your house representative.

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PREVENT FIRES FROM STARTING

•Ensure that fire doors are kept shut at all times.

•Do not smoke anywhere in the house or use candles or joss sticks.

•Do not use electric fan heaters or hot lamps near curtains, bedding, clothing etc.

•Ensure that your electrical appliances are “PAT tested” and are in a safe condition.

•Electric cables must not be trapped under furniture or be a tripping hazard.

•All extension and adaptor leads must be fused and tested to British Standards.

•Do not plug in too many appliances or overload sockets.

•If you have any doubts about electrical safety, contact the Accommodation Office.

•The University reserves the right to remove any untested or non-compliant equipment.

•If a fire is caused by your defective equipment you may be liable for the damage caused.

DO NOT USE

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WHAT TO DO IF A FIRE STARTS

•Sound the alarm to warn others. The alarm button glass breaks easily with a blow from your elbow.

•Shout and bang on doors as you leave to alert other residents who may not have heard the alarm.

•Extinguish the fire if it is safe to do so, if you have any doubts, leave the building and gather at the assembly point, usually in the street in front of the building.

•Do not delay or return to the building for possessions. Lethal hot toxic smoke builds up in seconds.

•Call the Fire Brigade on 999 and shut fire doors on your way out.

•If you are unable to leave your room ensure your door is shut until you are rescued, fire doors are designed to withstand fire for 30 minutes.

•If you suspect there is a fire in a room, do not open the door as fresh air will cause an explosion of flame. •If a person's clothes catch fire, make them lie down and roll on the floor. Use a blanket or duvet to smother the flames taking care not to set fire to yourself.

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WATER

Never use water on electrical fires or burning oil.

DRY POWDER

OK on most fires including electrical fires.

Tampering with FIRE ALARMS or FIRE EQUIPMENT is an offence in law and may result in the student being fined and or expelled from the

University including possible prosecution by the Police.

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Use of Fire Extinguishers

Remember, keep your back towards an exit.

Stand 2 to 3 metres away from the fire and follow this procedure:

Pull the pin: Aim at the base of the fire: Squeeze the handle: Sweep back and forth:

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USING A KITCHEN FIRE BLANKET

Fire blankets are used to smother burning oil or cooking.

Ensure that you are positioned between the fire and a clear exit.

Pull ribbons down to remove blanket from container.

Hold blanket by ribbons and cover burning material (use the blanket to shield your face & hands).

Turn off the electric or gas and leave the area, closing doors behind you.

Leave to cool for 30 minutes before removing blanket.

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FIRE EVACUATIONS

During the academic year fire evacuations at our student properties will be arranged to ensure that residents are aware of what they must do when the alarm

sounds. It is University policy that students MUST leave the building and co-operate with

instructions from the Accommodation Office staff.

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Visitor / Guest book

Fire regulations insist that any guests staying in your property must sign a guest book. They become the responsibility of the resident they know. The resident

should ensure that the guest knows the fire evacuation procedure and where the exits are. In the event of a fire the Fire Brigade will check the guest book to see if

anyone is left in the building.

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SECURITY

Although Scarborough is a relatively safe town and your belongings are insured, you must still take steps to prevent

theft and crime. Failure to leave your house secure will, in the event of a burglary, invalidate any insurance claim.

Keep your doors and windows locked at all times.

Never loan your key or give copies of your key to anyone.

Never let anyone into the building that you do not know.

If you have doubts about any strangers in the building, or anyone trying to get in, telephone the Police (dial 999).

Make a list of serial numbers on equipment and/or take photos of valuable items.

Put your name and postcode on your property with an invisible marker pen (ask at Uni)

Do not walk home alone late at night. (Attack alarms available at Uni)

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Snow and Ice, accidents and illness

Residents are advised to be aware of the danger posed in wintery conditions by sloping paths and steps at our properties and to be especially careful at these times. In such circumstances students should contact the Accommodation Office who

can respond with the provision of salt and grit to reduce the risk of slipping.

In case of accident or illness, information about local medical practices is available from the Accommodation Office, or NHS Direct www.nhs.uk or telephone 0845 46 47. All cases of accident or serious illness should be notified to the

Accommodation Office as soon as possible.

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Safety Regulations

The use of fireworks in any of our properties is not permitted and is a serious offence.

Firearms, replica guns, air weapons, crossbows, paintball weapons or any associated ammunition may not be kept in University Managed Houses, nor discharged on or in the vicinity of such premises.

Residents are not permitted to store motorbikes or cars in / on or within the boundaries of the property. The University reserves the right to have cars or motorbikes removed at the student’s expense.

Bicycles are not to be stored inside houses, security fixing rings are usually provided in gardens or yards.

Not Permitted in Student Houses

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TOP TIPS

DO NOT put hot cooking pans or oven trays on kitchen worktops as they will burn it.

DO NOT cut food with knives directly on worktops as they damage it, use a chopping board.

DO NOT put anything metal in microwave ovens as they blow them up and they can catch fire.

DO NOT use a hoover or vacuum to pick up liquid as the machine will be damaged.

DO cover food in microwaves with a plate or cling film to stop hot food splashing up the insides.

DO put tin foil in the bottom of your oven and cover food to stop food splashing the insides.

If you do not know how to operate any appliance, gas oven, microwave, washer or heating system then please contact the Accommodation Office.

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Five steps to Freezer Damage

When students arrive in September the freezers are clean and empty.

Students then often over fill drawers with too many chips, pizzas and burgers.

If the drawers don’t push in correctly then air gets in and ice forms.

Students then try to force open the frozen drawers and crack / splinter the plastic drawer fronts.

The result is that the freezer has to be defrosted and the food wasted. Students may also have to pay for any damaged freezer drawers.

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PLEASE RESPECT YOUR NEIGHBOURSThe house you will live in forms part of the local community. Your neighbours have lived there long before you and

will continue to do so long after you have gone. They have to cope with a new set of students every year.

Please introduce yourselves politely to your neighbours.Please observe the “No Noise after 11pm” rule in your contract and close doors quietly after 11pm at night.

Do not stand outside chatting and smoking late at night. Do not play loud music all day.Consideration for others works in many ways, show it and you can expect to receive it.

Scarborough Borough Council acts on all complaints regarding noise nuisance and has the power to evict residents from a property. Students are also under contract “not to bring the name of the University into disrepute”.

Disciplinary action and fines will be imposed if this happens.

Displaying of posters in windowsResidents are asked to refrain from displaying posters in windows, avoiding in particular the display of material

likely to cause offence to others or to provoke action which could invoke damage the property.

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Heating Times for University Accommodation

Please note that University policy, standard practice across the UK, and current CO2 output concerns mean that the heating in the properties will be on between the hours of

8am to 10am4pm to 11pm

Radiator heat can be adjusted by turning the control knob at one end of the radiator, anti-clockwise, for more heat (like a water tap), clockwise for less heat.

Overseas students may take time to adjust to our cold winter temperatures and they are advised to purchase extra clothing and thicker bed coverings.

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Electricity and gas use

The cost of electricity and gas is rapidly increasing along with concerns about the effects of CO2 on our environment. Your rent includes the cost of energy bills estimated for “an

average student”. Those students who fail to switch off lights, computers, cookers, heaters etc will use more than their allocated amount and may be charged to meet any

extra fuel costs.

Energy Costs120%

110%

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

Sept Oct Nov Dec Jan Feb March April May June July

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Electricity

If the lights or power go off you may need to reset a trip switch in the consumer unit or fuse box. If a bulb blows or a fault develops, a switch is “tripped” from the up to the down position and the electricity is cut off. Trip switches usually operate because a circuit has been overloaded i.e. too many appliances are being used or a bulb has blown.

To reset the trip switch: Lift the cover on the consumer unit and push the relevant switch back up to the ON position. If the trip switch goes off again it is probably being caused by a faulty appliance. You need to identify which appliance is causing the problem by unplugging all the appliances, switching the 'tripped' switch to the ON position again. You can then plug in appliances and switch on lights one at a time until it trips again. If you do not succeed contact the University.

The consumer / electric unit looks like this:

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All properties are equipped with a central heating system so additional electric heaters should not be needed and may risk overloading the electric circuits. Electric fires can also be dangerous when in close proximity to flammable

materials such as curtains and bedding. The University reserves the right to remove any unauthorised electric heaters.

The use of double and triple mains adaptor blocks is not permitted along with International travel adaptors. It is fine to use one fused four way extension block and all appliances must be correctly wired to British Standards

specifications with a fused three-pin plug.

Electrical equipment over one year old must be PAT tested (Portable Appliance Test) ask the Accommodation Office staff for details.

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Condensation

Condensation and mould occurs where moist air comes into contact with a cold surface, such as a window or external wall. Moisture in the air comes from the following sources: Breathing (asleep) 0.3kg, breathing (awake) 0.85kg , cooking 3kg, personal washing 1kg, washing and drying clothes 5.5kg, (1kg of water equates to about 1 litre)

It is possible to avoid condensation by ventilation but it is only effective if consistent throughout the house.

To reduce condensation, damp and mould try the following:

•After a bath or shower, ventilate the room by opening a window and closing the bathroom door.

•Dry clothes out of doors or at a launderette.

•Cover boiling water and saucepans with a lid when you're cooking.

•Ventilation is vital. Keep a small window open as often as possible in each occupied room.

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House Representatives

In large University Managed Houses there may be one or two resident House Representatives.They are working with the Accommodation Office to ensure you have a safe and pleasant stay.

If you have any problems with your accommodation, or fellow residents, then please talk to them before contacting us.They will regularly test the fire alarm system, check cleaning rotas are followed and ensure anti-social behaviour is

reported as well as ensuring the University’s student regulations are understood and followed.

If their instructions are not followed, fines and disciplinary action will be taken against you.

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LIFTSIn some large student properties, where lifts are installed, their use is restricted to the following times: 8am to 11pm

Use outside these times will disturb residents sleeping in bedrooms nearby and ignoring these guidelines may result in the lift being taken out of action.

Mis-use of a lift by overloading can result in breakdown and an engineer call-out fee of around £100.

If you get stuck in a lift call 01723 357266, do not try to force open the doors

NEVER use a lift if the fire alarm has been activated

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Washing and drying machine loads

Students who are not used to washing their own clothes tend to over fill the machines with clothes hoping to save money and time. If you put too many clothes in they will not wash, rinse, spin or dry correctly.

3 to 5kg is the normal maximum recommended dry weight of cotton based clothes (the machine should only be two thirds full to allow movement of clothes in water and air)

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Wireless internet broadband provision

A wireless system is installed in many of our large student properties to enable access to University computing facilities, coursework etc. The cost is often included in the rent. The service is designed for you to check your e-mail and

connect to the internet to help with your studies, doing research and appropriate coursework. Connecting to illegal web-sites, down-loading, gaming and streaming TV, video or music is not permitted and the Internet Service Provider

reserves the right to withdraw the service if data limits are exceeded (3gb per month per student)Regulations governing the use of computers and internet are published at:

www.hull.ac.uk/computing/downloads/computing_regs.pdf

The service is managed by a local private company, not by the University IT department. Faults should be reported to the Accommodation Office. Our website “useful information page” has the instructions for logging on and explains the

standard of computer hardware and software required. http://www2.hull.ac.uk/student/scarboroughaccommodation/usefulinformation.aspx

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Lost keys and call-outs

Please look after your keys. Some of the larger student properties have special master suite lock systems and key replacements can cost up to £35. If you lock yourself out you can collect an emergency key from Security at any time

of day or night. A £20 deposit and student identification is required.

Call-outs of Accommodation Office staff to deal with disturbances or damage caused by students at weekends or evenings will be charged at £25 per hour.

Telephones, Council Tax, Insurance, TV Licence

• Telephones are not provided. You can have one installed at your own expense.

• Council Tax – registered full-time students are exempt.

• Insurance – Students’ contents are covered by Endsleigh (Policy HH1101) - see www.studentroomcover.co.uk

• The BBC require each resident in a lockable bedroom to have their own TV licence. The University do not supply any communal televisions so if your household decide to get one you must add all your names to the licence.

See www.tvlicensing.co.uk/index.jsp

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TOP TIPS to save money

Please do not flush wet wipes or any other bulky items down toilets as it blocks the pipes. This

especially applies to rooms with “Saniflow” units which must not have anything other than human waste and toilet paper put in. Toilet blockages

will be charged to your student account.

If using a hot clothes iron or hair curlers please ensure you do not put them on carpets or

furniture as they will burn them. A burnt carpet can cost £200.

Do not use blutac, sellotape or nails to attach posters etc to walls. Only use the notice boards

provided.

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PLEASE DO NOT POUR HOT OIL OR COOKED RICE INTO THE KITCHEN SINKS

This will block the drain and may cost you up to £100 to get cleared.

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Damage and Repairs

Any damage to, or loss from, a University Managed House, its furniture or fittings, outbuildings, gardens, fences, etc must be reported to the Accommodation Office.

Damage caused by a student resident (or a guest – for whom the host resident is automatically responsible) will be charged to that resident.

Where an individual is not identified the cost of repairs/replacement will be levied against all house residents.

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Rubbish bin collection

Wheelie bin collection days are different for each street, see - www.scarborough.gov.uk for details

It is the students responsibility to put out their wheelie bin on the correct day for collection. Scarborough Council operate a bi-weekly collection scheme, one week for the BLUE bins, the next week for the GREEN bins.

BLUE BINS TAKE: Paper, plastic bottles and tin cans only, No Glass, Plastic bags, Dirty pizza boxes etcGREEN BINS TAKE any rubbish. Glass Bottles must be taken to bottle banks in car parks and supermarkets.

The bins MUST be taken back into the yards or gardens after being emptied or the Council will fine you for blocking the pavement. Missed collections, wrong bin use or overflowing bins may incur additional charges of up to £80.

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Alcohol, bullying and anti-social behaviour

Excessive alcohol consumption is the biggest cause of upset, damage and danger to students. Anti-

social behaviour, excessive noise, bullying or failure to participate in the household chores is also

unacceptable. You are here to learn, not only about your course work, but how to get on with different

people. You will need these skills later in your work career. Try to be understanding and co-operative

with your housemates. Failure to follow these guidelines may result in us having to take

disciplinary action which could endanger your future studies at the University.

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Vacuum cleaners are all tested and working when you arrive. If they appear not to work a month later it is probably because they are full or clogged.

 For Dyson / cyclone type machines please be careful NOT to throw away any of the important filter or connection parts

that come from inside the chamber. Ensure all filters are tapped against a rubbish bin to clear out the dust stuck in them. If you try to vacuum up paper, liquid, polystyrene or small objects the connection tubes will get blocked.

Repair charges will be made to students if this is the case.

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Henry Hoovers 

Henry Hoovers are simple to empty, pull out the handles on either side of the black top.Lift the black top (motor unit) away and take the red base unit to the bin.

Remove the filter basket and tap into bin to clear dust. Empty main unit of dust or dispose of full paper bag.Insert new paper bag if one was there and re-assemble in reverse order.

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Upright or portable vacuum cleaners with bags.

Lift away front cover and remove full paper dust bag. Dispose of bag in a green rubbish bin and insert a new empty paper bag (available from supermarkets)

Clean any filters inside by tapping against a bin and check for debris around brushes or in tubes.Re-assemble in reverse order

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As soon as you are settled into your new home you should start following a cleaning rota. We will also carry out inspections at the end of every term.

Should the house fall into an unacceptable condition during the term, as shown below, cleaners will be brought in at your expense. Cleaning costs and removal of bottles, rubbish and road cones can cost more than your £150 deposit

covers.For cleaning guidance and standards, see our website “useful information” page. http://www2.hull.ac.uk/student/scarboroughaccommodation/usefulinformation.aspx

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ON ARRIVAL

You will be given a Schedule of Condition sheet

This must be completed immediately and is an acceptance of the condition of the room and property. Any marks, tears or stains should be noted on the form.

If the property is not clean to a satisfactory standard, if items are missing from the inventory, or if repairs are needed, these should be noted on the form.

At the end of the contract any cleaning, damage or missing items not recorded on the schedule will be charged to the student.

Complaints Procedure

If you are not satisfied with the response you receive from the Accommodation Office staff regarding any issues you have raised then please contact the Accommodation Office Manager, Tracy White on 01723 357245 or e-mail

[email protected]

If you are still unhappy with the response you receive then you can contact the University Bursar, Peter Thompson, on 01723 357207, email [email protected]

We will endeavour to resolve all difficulties within our power to do so. If you are still unsatisfied at the end of this process then you can make an appeal to have your case reviewed by other University staff members.

The information provided in this presentation was accurate at the time of publication but may be subject to changes. The University reserves the right to make changes to its managed accommodation, management and regulations

where circumstances make this necessary.

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Thank you for taking the time to read this presentation. Please now take a few minutes to watch our fire safety video on “Youtube” at:

http://www.youtube.com/watch?v=zXa9Yah8qCo

We hope you have a safe and enjoyable year in Scarborough.

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