Welcome to Vip ‡ a place where work means fun Vip mobile is a member of Telekom Austria Group, the leading mobile communication provider in South-Eastern Europe. Take the chance and join us in once-in-a-lifetime experience in a team where the talent and spirit of our people stand along with innovation leadership, outstanding customer orientation and cutting-edge technologies on a way to success. Join us, submit your application on our website https://www.vipmobile.rs/o_vipu/o_nama/karijera_u_vipu until January 15 st 2017. Process Expert • Self-driven and natural leader personality • Able to take responsibility • Proactive within a challenging work environment • Strategic thinker & active listener • Broad knowledge of telecommunication business processes, and standards • Proven experience in business process modelling based on relevant standards (TM Forum, ETSI, ITU-T,etc) • Strong understanding of telecommunication organizations, skills and BSS technologies • Proven experience in BSS business transformation projects • Experience in process documentation • Ability to affect stakeholders at all levels of an organization • Marketing Experience • Ability to abstract and generalize common requirements based on multiple various details and information • Fluent in English • Design and develop a harmonized Telecom Austria Group business process framework based on vendor OoTB-business process framework and in alignment with relevant standards (e.g. TM Forum as a basis for requirement specification, use/test case creation and organizational alignment) • Define a harmonized hierarchical process structure for residential & business, fixed & mobile, TV, OTT segments and convergent down to at least level 4 • Identify/determine KPIs and methodologies of measurement and describe the roles and responsibilities • Define and approve all business process related requirements and change requests • Be the first contact for the project manager and for all internal and external stakeholders in this context • Affect the analysis of new processes to organization and define all tasks, trainings and activities for the process role out • Be partner with Process Managers across markets to specify and align harmonized requirements for all markets, customers and segments • Lead cross-functional and multinational project teams • You’re free to express and suggest your ideas, and stand up for them • You communicate openly and directly • You learn new things constantly; a place where curiosity and hunger for knowledge are appreciated and nurtured • There is no knocking, no doors, and no holding back • You play hard and laugh a lot