Welcome to the Orange County Youth Innovation Program Orange County Workforce Investment Board 1300 S. Grand Ave., Bldg. B, 3 rd Fl., Santa Ana, CA 92705.

Welcome to the Orange County

Youth Innovation Program Orange County

Workforce Investment Board

1300 S. Grand Ave., Bldg. B, 3rd Fl., Santa Ana, CA 92705

This WIA Title I-financially assisted program or activity is an equal opportunity employer/program.  The Youth Innovation Program is administered by the Orange County Workforce Investment Board on behalf of the County of Orange and is an Equal Opportunity employer/program.  Auxiliary aids and services are available upon request to individuals with disabilities.  Request for services, aids, and/or alternative formats need to be made by calling: TDD (714) 834-7163 or TTY users 711

Do you want to…

Enhance your knowledge in Word, Excel, PowerPoint, and other Microsoft Office Applications?

Receive a National Retail Federation Certification in Customer Service and Sales?

Gain Work Experience in related fields after attaining your Certifications?

If you answered YES to any of these questions then this is the program for you.

A career in Administration and Customer Service may be right for you!

Eligibility Paid Training Career Education Work Experience Training Career Exploration Supportive Services

WIA ELIGIBILITY REQUIREMENTS

Between the ages of 16-21 Meet Income Guidelines Have Challenges to Employment Have Limited Work Experience

YIP Industry Recognized Certifications

Certifications Offered:

NRF Professional Certification in Customer Service and Sales1.Intro to the Retail Industry

2.Customer Service

3.Selling and Service

4.Store Operations

5.Getting the job

Microsoft Office Certifications1.Microsoft Office Word 2010

2.Microsoft Office Excel 2010

3.Microsoft Office Excel 2010 Expert

Paid Work Experience Training

(WEX) Up to 30 Hours per week $8.00/ Hour Up to 8 weeks Up to 240 hours total Placed at worksites related to Administration and

Customer Service

CAREER EXPLORATION

Supportive Services High School Completion or GED

Completion Shoes and Clothing vouchers Transportation (bus passes and gas cards) Child Care Assistance Tools and professional supplies Books and school supplies

Youth Innovation ProgramBenefits

All fee’s are covered (books, supplies, etc.) Metrix Learning Training from ETPL list Receive industry- recognized certifications upon

completion of course from Microsoft Office and the National Retail Federation for Customer Service