-
Welcome to the
HDI Central Florida Chapter!
Event Sponsor for 9/13/18:
5:30 PM – 6:00 PM: Registration, Networking, and Start
Dinner
6:00 PM – 6:25 PM: Chapter Items & Sponsors
Introductions
6:25 PM – 7:45 PM: Presentation by Evan Carlson/Q & A
7:45 PM – 8:00 PM: Drawing Prizes & Wrap Up
-
Thank You To Our Sponsors!
-
• 10/15/18 – 10/17/18: Service Management World at the Omni
Orlando Resort at ChampionsGate in Orlando!
• Tuesday, 12/11/18: @ UCF FAC. HDI Annual Awards Event!
Sponsored by Robert Half. Speaker and topic TBD.
• Tuesday, 2/12/19: @ UCF FAC. Two presentations by Rae Ann
Bruno! “Increasing Service Desk Efficiency” and “Internal
Marketing: What have you done for me lately?”
• Monday, 4/8/19: @UCF FAC. Kirk Weisler! Topic TBD.
• 4/9/19 – 4/12/19: HDI Annual Conference in Orlando!
Upcoming Events
-
What’s Hot at HDI
Member Get A Member Program! ENDS SEPTEMBER 30!
• Less than a month left to claim your prize for bringing in new
HDI members!
– If you know someone interested in HDI membership, have them
use promo code MEMBER18 at checkout before September 30, let your
local chapter leader know who you referred and you will receive a
$10 Amazon gift card!
– Each chapter has a limited supply so don’t wait!
Why join HDI Membership? Check out this video to learn more.
https://www.thinkhdi.com/membership/benefits-perks-and-discounts.aspxhttps://www.thinkhdi.com/membership.aspxhttps://youtu.be/f8sL9ExVGtA
-
What’s Hot at HDI
Upcoming HDI Leadership Forums Events
• Register for Forum events online!!
https://hdiforums.tech.ubm.com/2018/
– September 17-20 HDI Leadership Forum Event
• Phoenix, AZ
• Forum Groups Include: Executive, Desktop Support, Healthcare
Providers, Retail, and Support Center Leadership
• Industry Experts Include: Doug Tedder, Tara Pound, Roy
Atkinson, and more
• Event Location: Wigwam Arizona
– November 12-15 HDI Leadership Forum Event
• Forum Group: Higher Education
• University of South Carolina - Columbia, SC
• Use Promo code EBM318 before September 21 for 10% off!
Why attend an HDI Leadership Forum Event? Check out this video
to learn more.
http://thinkhdi.com/Forumshttps://www.thinkhdi.com/events/forums.aspxhttps://www.thinkhdi.com/events/~/media/HDICorp/Files/Membership/Forums/Sept18
Agendas/2018 September Executive
Agenda.pdfhttps://www.thinkhdi.com/events/~/media/HDICorp/Files/Membership/Forums/Sept18
Agendas/2018 September Desktop
Agenda.pdfhttps://www.thinkhdi.com/events/~/media/HDICorp/Files/Membership/Forums/Sept18
Agendas/2018 September Healthcare
Agenda.pdfhttps://www.thinkhdi.com/events/~/media/HDICorp/Files/Membership/Forums/Sept18
Agendas/2018 September Retail
Agenda.pdfhttps://www.thinkhdi.com/events/~/media/HDICorp/Files/Membership/Forums/Sept18
Agendas/2018 September Service and Support
Agenda.pdfhttps://gc.synxis.com/rez.aspx?Hotel=53654&Chain=10237&template=rPHXWG&shell=rPHXWG&arrive=9/17/2018&depart=9/19/2018&adult=1&child=0&group=HFI17CIhttps://www.thinkhdi.com/events/forums.aspxhttps://www.thinkhdi.com/events/~/media/HDICorp/Files/Membership/Forums/November18
Agenda/Higher Ed Nov18 Meeting
Agenda.pdfhttps://www.thinkhdi.com/events/forums.aspxhttps://youtu.be/d4Qf9FALLZ4
-
What’s Hot at HDI
HDI Industry Award Nominations Close October 31
• Has your work advanced the mission of the service and support
industry? Tell us about your achievements and it might just land
you a prestigious award recognizing your professional excellence!
Enter for a 2019 HDI Industry Award today—all finalists get one
free registration to the HDI 2019 Conference & Expo where they
will be honored during a special awards ceremony!
• Also, check out the three NEW award categories!
– Best Customer Experience
– Best Service and Support Culture
– Best Use of Technology
Submit Your Nomination Today
Why submit an HDI award Nomination? Check out this video to
learn more.
https://www.thinkhdi.com/events/awards.aspxhttps://www.thinkhdi.com/Events/Awards/best-customer-experiencehttps://www.thinkhdi.com/Events/Awards/best-service-and-support-culturehttps://www.thinkhdi.com/Events/Awards/best-use-of-technologyhttps://hdi.secure-platform.com/a/page/entryhttps://youtu.be/pcGRu7kIcJo
-
Upcoming HDI Webinars
• Tuesday, September 25, 2018 • 11:00 – 12:00 MT
– Machine Learning and Analytics: Taking Service Management and
Support to the Next Level
– Speakers: Roy Atkinson, Vesna Soraic, and Steven Anderson
– Cost: FREE
• Wednesday, October 3, 2018 • 11:00 – 12:00 MT
– Celebrate Customer Service Week with this special HDI
webinar!
– Five Ways to Quickly Boost Staff Engagement
– Speakers: Roy Atkinson, Jeff Toister
– Cost: FREE
What’s Hot at HDI
https://www.thinkhdi.com/events/webinars/2018/taking-service-management-to-the-next-level.aspxhttps://www.icmi.com/CSWhttps://www.thinkhdi.com/events/webinars/2018/five-ways-to-quickly-boost-staff-engagement.aspx
-
Why Do You HDI?Recent HDI Research and Resources
• HDI Practices & Salary Report: Have you downloaded the 2nd
quarter HDI Practices & Salary Report yet?
– Check out this members only content that has been voted one of
the top member benefits time and time again! The 2nd quarter issue
is focused on ticket management and metrics.
• Stay tuned for the 3rd quarter HDI Practices & Salary
report focused on technology and operations coming soon!
• The State of Enterprise Service Management
– Check out this free report and find out the extent to which
organizations are using service management principles, practices,
and tools across the entire organization-an expansion commonly
known as enterprise service management (ESM).
https://connect.thinkhdi.com/viewdocument/2018-practices-salary-survey-tichttps://www.thinkhdi.com/Landing/executive-summary-the-state-of-enterprise-service-management
-
Upcoming HDI Conferences
• Service Management World 2018 is just around the corner⎹ Don’t
forget to use and share your chapter promo codes
– Make sure to use and share your promo code LC-G7BKQ to save
$200 AND earn some $$$ for your chapter! (Ask for full details)
– October 15-17, 2018 ⎹ Omni Orlando Resort at ChampionsGate
– Have you signed up for the full-day Golf Outing?!?!
– www.SMWorld.com
• HDI Conference & Expo ⎹ Save the Date: April 9-12, 2019 ⎹
Orlando, FL
– Registration now open!
– www.HDIConference.com
What’s Hot at HDI
http://www.smworld.com/http://www.hdiconference.com/
-
HDI Training – Revamped, Refreshed & Refined!
• HDI Support Center Analyst (HDI-SCA) - *UPDATED*
– SCA certification training focuses on support center
strategies for effective customer service, emphasizing incident
resolution and trouble-shooting skills, contract-handling
procedures, incident management, communication skills, and an
introduction to service management process. Now with more class
options than ever before, to get your team trained and certified
fast!
• ITIL Practitioner Course - *NEW OFFERING*
– Students must have an ITIL Foundations Certification to take
this course. The ITIL® Practitioner certification provides an
opportunity to learn how to apply the concept of “adapt and adopt”
utilizing ITIL guidance. The focus of this course is to provide
guidance on how to follow the Continual Service Improvement (CSI)
approach.
What’s Hot at HDI
https://protect-eu.mimecast.com/s/YUZICE8VVspLzNKfpmGzR?domain=s1860958887.t.en25.comhttps://protect-eu.mimecast.com/s/AYHACGvVVFAkPQoUQkm2A?domain=s1860958887.t.en25.comhttps://protect-eu.mimecast.com/s/bOC6CJy99cKZ2DPfvxSF1?domain=s1860958887.t.en25.com
-
What’s Hot at HDIHDI Training – Revamped, Refreshed &
Refined!
• HDI Support Center Certification - *UPDATED*
– Our site certification has been updated and refreshed to map
to our newest standards. This certification course helps to assess
your overall operations across the entire business to identify key
areas of improvement. We provided recommendations and a road map
for how to improve the efficiency and effectiveness of your
operations.
• Desktop Support Technician (HDI-DST) - *COMING SOON*
– DST certification verifies that professionals in the desktop
support technician role possess the knowledge of customer service
and service management processes, as well as the necessary best
practices, to provide high quality service and support at the
desk-side. Now with more class options than ever before, to get
your team trained and certified fast!
https://protect-eu.mimecast.com/s/k77UCK1VVs4OYG0tGSBh-?domain=s1860958887.t.en25.comhttps://protect-eu.mimecast.com/s/GyEnCL7VVIQKgZ5CrWDdB?domain=s1860958887.t.en25.comhttps://protect-eu.mimecast.com/s/WATqCMwVVszXLAGtP4Tmy?domain=s1860958887.t.en25.com
-
Why Do You HDI?
https://www.thinkhdi.com/whyihdi.aspx
https://youtu.be/DrGV7VjpG3Ahttps://www.thinkhdi.com/whyihdi.aspx
-
ThinkHDI.com/Membership | [email protected] |
800-248-5667
“I have become part of something that is closer than a
community, I have become part of a family.”
— Dewayne Dillard, Sr. Help Desk Technician, Wexner Medical
Center at The Ohio State University
Hot content. Cutting edge research. Event and training
discounts.
Join the most passionate Community in Tech Support
-
Call for HDI Local Chapter Officers
-
Our Esteemed Speaker!
Evan Carlson“Use Knowledge Effectively to Accelerate
Self-Service ROI”
-
Door Prizes!
-
Thank You!