Welcome to The Annual Regional GM's Meeting January 2013
Jan 02, 2016
Welcome to The Annual
Regional GM's Meeting
January 2013
Agenda
• Training Goal• Central Training Division Organization Chart• Training activities (Internal & External)• 2012 achievements.• 2013 Goals
Training Goal
To develop our employees competencies to be able to achieve the company mission
statement.
Competencies= Knowledge + Skill + Behavior
Corporate Training Division Organization Chart
Corporate Training Division
Regional Training Manager South Sinai
Training Coordinator
Regional Training Manager Red Sea, North Coast, Upper Egypt &
Great Cairo
Training Manager
Asst. Training Manager
Training Coordinator
Training Activities2012
1. Basic Training for R&F and SV level• Orientation• Interacting with guests• Basic Comm. & Tele.
Handling• Complaint Handling• Basics of Behavior• Business Etiquette• Breakage Control• IQ for Wowing our Guest• Cross exposure Training..
• F&B skills • Stew Skills • HK Skills• Basic General Languages for
Hotels • Johnson Diversey – Jaz
Academy• Egyptian Chefs Association• Life Guard and First Aid• e-Cristal Training • Energy Efficient Solution Day
by Phillips..
Training Activities2012
2. Supervisory Training• Building Supervisors• Adv. Comm. skills for SVs..
• CHDT..
3. Managerial Training• Adv. Bus. Etiquette & Protocol• Time Management &
Delegation• Motivation & People Model• Conflict Management• Advanced Train The Trainer• Adv. Business Writing
Workshop..
• HACCP for Management• F&B for Management • FO for Management• Marketing is everybody job • Leadership for
Management• IDI• Egyptian Chefs
Association..
2012 Achievements
Total Training AchievementMakadi
Hurghada = AQM + Ivory + Safaga (Apr 2012)
Upper Egypt = Luxor + Aswan (Aug 2012)
Marsa Allam = MC + AD (Mar 2012)
Borg El Arab + JLV (May 2012)
North Coast (Seasonal)0
1000
2000
3000
4000
5000
6000
7000
2,826
1,624
32266
814
0 0
6,641
2,1871,740
360
1,715
301 338
No. of Staff By Destination
20112012
2012 Achievements
Total Training AchievementMakadi
Hurghada = AQM + Ivory + Safaga (Apr 2012)
Upper Egypt = Luxor + Aswan (Aug 2012)
Marsa Allam = MC + AD (Mar 2012)
Borg El Arab + JLV (May 2012)
North Coast (Seasonal - 2 months)0
10000
20000
30000
40000
50000
60000
31,092
15,422
3,105653
11,912
0 0
51,405
19,558
10,205
4,376
13,884
1,723 1,659
Training Hours by Destination
20112012
The Core of the Orientation Program
Company History &
Philosophy
GSITripAdvisor
Holidaycheck
Generic StandardsCourtesy,
Communication & Complaint
Handling
Sustainability2013
Smile / Clean as you
go
Basics of BehaviorHygiene
Grooming
Sexual Harassment
HR Session
2012 Achievements The Induction Program
2012 Achievements The Induction Program
Total Induction Program Makadi
Hurghada = AQM + Ivory + Safaga (Apr 2012)
Upper Egypt = Luxor + Aswan (Aug 2012)
Marsa Allam = MC + AD (Mar 2012)
Borg El Arab + JLV (May 2012)
North Coast (Seasonal)0
500
1000
1500
2000
2500
3000
1,147
607
1900
350
0 0
2,688
992 930
109
460
15047
No. of Staff By Destination
20112012
2012 Achievements The Induction Program
Total Induction Program Makadi
Hurghada = AQM + Ivory + Safaga (Apr 2012)
Upper Egypt = Luxor + Aswan (Aug 2012)
Marsa Allam = MC + AD (Mar 2012)
Borg El Arab + JLV (May 2012)
North Coast (Seasonal)0
2000
4000
6000
8000
10000
12000
14000
16000
18000
6,944
3,527
1,1980
2,219
0 0
15,996
5,869 5,498
654
2,712
981282
Training Hours by Destination
20112012
2012 Achievements The Management Training Program
MTP Main Objective:
Our Department heads are the second line and the future managers, they need to be ready to take over. The First step in the HIGH management level is the “EAM” position –Every EAM should be a potential Hotel Manager with a solid background.
The Following Policy is tailored to achieve the above target.
1. Performance Appraisal form
2. The First Assessment Test
3. Tailor made Personal Development Plan
2012 Achievements The Management Training Program
4. Management Training Program:This is the “on job” training and the duration spent in each department is based on the Management Trainee’s background.
The average duration is approximately (+/-) as follows:
# Department Days Hours / Day Total Trg. Hours1 Housekeeping 15 3 452 Laundry 15 3 453 FO & Sales awareness with
EAM Rooms 5 2.30 11.5
4 8 6 485 Recreation 4 3 126 Engineering 9 4 367 Stewarding 4 3 128 Kitchen 20 3 609 F&B 20 4 80
10 HR 4 3 1511 Finance 3 4 1212 EAM 3 3 9 Total 111 385.5
2012 Achievements The Management Training Program
5. Actual Individual skills training record (2 forms)
6. Essential off job training (Planned twice a year)• Advanced Business Writing• Time Management and Delegation• Motivation and People Model• Conflict Management• Leadership by ETF• Modern Management & Strategic Management by ETF (Optional)
• Plus English Placement test – AUC (level 10 as a minimum and subject to JHR GM approval)
7. Online Assessment
2012 Achievements Languages
English by ETF @ MM
English by ETF @ MC
English by ETF @ AQM & Ivory
German by Al Ahram @ MM
German by Al Ahram @ AQM0
50
100
150
200
250
300
240
8778
91
63
206
99
254
165
118
No. of Staff by Destination
20112012
2012 Achievements ETF
F&B Skills by AHLA
FO Skills by AHLA
HK Skills by AHLA
HACCP Skills by AHLA
Stewarding skills by AHLA
CHDT by AHLA
HACCP For Management by ETF
F&B For Management by ETF
Marketing is every body's job by ETF
Leadership for Management by ETF0
20
40
60
80
100
120
140
160
70
21
125
148
36
103
44
20
0 0
98
35
107118
28
83
5240 45 41
No. of Staff by Topic
20112012
2012 Achievements Johnson Diversey
Jaz Academy: J.D High level training for STW.
Jaz Academy: J.D New hire staff for STW
Jaz Academy: J.D High level training for H.K
Jaz Academy: J.D New hire staff for H.K0
10
20
30
40
50
60
14
35
18
52
No. of Staff by Topic
2012
2012 Achievements Egyptian Chefs Association
Total ECA
Save Money and Serve Quality
Live cooking competition Workshop by ECA
Menu Planning and Menu Engineering by ECA
Plate Presentation Training by ECA
Knife handling -Mise en Place -Professional Cooking Techniques05
10152025303540
9 9
0 0 0 0
35
0
6 5 5
19
No. of Staff by Topic
20112012
http://www.egyptchefs.com/eTrainOnPremises.asp
2012 Achievements Egyptian Chefs Association
How can you benefit from your ECA Corporate Membership? You will only benefit when you make use of your membership = participate!
Benefits of Participating:
Staff motivation
Improves food standards
Investment in training = less staff turnover
Staff turnover is more expensive than the price of training
Chefs like to work at places which are active and participate to ECA events
2012 Achievements Egyptian Chefs Association
Corporate Membership entitelments:
Discounted member prices for all ECA services
Automatic notification of all ECA activities.
Recognition and Free on line recruitment on ECA website www.egyptchefs.com
Announcement of kitchen promotions and other news in ECA Publications.
2013 Plan Goals
1. Merging the 2 regions in the company in regards to Training
2. Increase number of trainees and consequently number of training hours.
3. Emphasizing on the 30 EDT program
4. Adding new Training topics for all levels based on Training needs analysis.
5. Others if any.
Thank you for your attention