Welcome to the Annual General Meeting 2007

Welcome to the Annual General Meeting

2007

Agenda

• Welcome/apologies for absence

• Confirmation of Minutes of 2006 AGM

• Consideration of Council Members’ Report and Financial Statements 1/10/06 – 30/9/07

• Appointment of auditors

• Announcement of new NIA Council

Welcome to the NIA Conference 2007

Agenda

Morning Session – 11.30 – 13.30

• Review of the Year Tony Hardiman

• Future Plans Neil Marshall

• Policy Perspective John Mason

• Membership Services Bev Coombe

• Insulation Health & Safety Nikki Burrows

• Question Time

Lunch – 13.30 – 14.30

Agenda

Afternoon Session – 14.30 – 17.00

• External Speakers

Sponsors address Paul Varley (eaga)

Ministerial address Phil Woolas MP

CERT 2008-2011 Janet Miller (Defra)

Energy Efficiency 2008 & Beyond Russell Hamblin-Boone (ERA)

CERT:Implementation Charles Hargreaves (Ofgem) • Question Time

Review of the YearTony Hardiman

• Engage and support our members

• Increase awareness of NIA and insulation amongst the general public

• Gain a seat at the top tables and influence policy

• Challenges Ahead

Future PlansNeil Marshall

Progress to date • Established a highly professional and respected trade association

• Gained a seat at the top tables

• Achieved major concessions in key areas of policy

• Developed strong relationships/collaborative working

• Increased and broadened our membership

• Effectively engaged with members and put in place a strong communications framework

• Leveraged significant funding support

• Enhanced the professionalism and reputation of the industry

Building a reputation as

THE leading trade association in our sector

Why do we need a 3 year business plan?

• Proactive and forward thinking

• Anticipate and adapt to changes in the market

• Structure the organisation and activities to provide continued, relevant support for ALL of our members

• Identify and exploit new business opportunities

• Provide a secure base for the development of NIA and our members

The Plan

3 Year Strategic Business Plan • reviewed annually

1 year Operational Plan

Approved by Council – August 2007

Strategic Direction

• Focus on insulation or move into new markets?Short Term – focus on insulation

• maximise opportunities and create supportive environment

• develop plans to exploit new markets

Medium Term – investigate and analyse new markets

• Expand into new areas of insulation?• Solid wall insulation - yes

• Other - TBC following market analysis

• Develop additional revenue streams?• To invest in additional membership services

Market Environment

2008 - 11 • huge increase in insulation activity

• downward pressure on price

• not all companies able to access grant schemes

• new Govt policies in new build and SME markets

• development of Supplier Obligation post 2011

• introduction of Energy Performance Certificates

Post 2011• all CWI and lofts to be completed by 2020

• roll out of solid wall insulation and micro generation

• building regs zero carbon by 2016

What does this mean for us?2008 - 11

• huge increase in insulation activity and expansion • maintain customer confidence through professionalism and standards

• downward pressure on price• build additional value into insulation

• not all companies able to access grant schemes• broker engagement

• identify alternative markets and products

• new Govt policies in new build and SME markets• influence to our advantage

• development of Supplier Obligation post 2011• influence to protect/exploit and ensure a smooth delivery plan

• introduction of Energy Performance Certificates• identify and develop opportunities

What does this mean for us? Post 2011

• all CWI and lofts to be completed by 2020

• identify and develop opportunities for diversification

• roll out of solid wall insulation and micro generation

• influence Government policy

• obtain support e.g. skills and training

• building regs zero carbon by 2016

• influence policy and support members

Our Aim

To support our members in maximising business opportunities and developing their businesses whilst

maintaining the professionalism of the industry

Objectives

• To enable our members to operate more effectively, professionally and profitably, increasing the credibility of the association to make membership more desirable

• To build the professionalism and image of the industry and awareness of the benefits and cost effectiveness of insulation amongst the public

• To increase the influence of the insulation industry and position insulation as the key deliverable of the climate change and fuel poverty targets

Plus……………..

• To support our members through the transition of the insulation market

• To identify and develop new markets and opportunities for members

• To provide added value to members

2007/8 Operational Plan

Key Deliverables

• Positively influence the shape and outcome of key Government policies

• Develop a range of new membership services

• Investigate and exploit new products and markets

• Maximise opportunities from EPC’s and other developments

• Reinforce the professionalism of the industry amongst the public

• Broker a national insulation awareness campaign

PR/Media Relations

• Transform our media relations

• key player/contact whose views are sought

• 1st point of contact and trusted source for information

• Increase awareness of NIA and the benefits of using NIA members

• Target new markets

• Reinforce the professionalism of the industry

• Build the industry’s environmental credentials

Public Affairs

• Consolidate relationships with Civil Servants

• Build relations with key Parliamentarians

• Ministers

• Select Committees

• Backbenchers

• Other Parliamentarians with an interest in relevant policy areas.

• Produce a robust evidence base to support arguments

• Research papers, consultation responses and data

• Collaborative working in key areas of policy

Membership Services

• Access to core business services - provide cost savings/added benefits

• Provide added value and staff benefits

• Access to qualified advice and assistance to reduce legal and financial risks

• Affinity deals to reduce purchasing costs

• Generate additional income to reinvest in additional membership services

Market Analysis and Development

Identify and create new business opportunities

• Market analysis and information

• SWI

• SME

• Develop and lobby for new and amended policies

• SWI incentives/ESD

• Build new relationships and collaborative working

• AHIPP/DEA’s/FSB/PLA/estate agents/EPC’s 4 U

• Assist members in exploiting new business opportunities• training/contacts/funding

Communications

• Encourage and foster good working relations of all members of NIA and external bodies who work closely with our industry

• Ensure members are kept fully up-to-date on all issues which will affect their businesses and the wider industry

• Mediate between members and the public where there are any disagreements or misunderstandings

• Work collaboratively in the development of a consistent set of messages promoting the benefits of insulation

• Ensure the public view the insulation industry as a professional body

Review of the association

ensure fit for purpose

C E R T

POLICY PERSPECTIVE

John MasonHead of Policy and Communications

Our Approach

Evidence based policy development and influencing

• Research Papers

• Robust consultation responses

• Detailed analysis on key issues

• Consistency of message across industry

• Working in partnership with other stakeholders

• Private briefings for civil servants and parliamentarians

CERT – Policy Objectives• Industry Capacity

- ensured full confidence from Government that capacity to deliver doubled target

• Smooth Transition

- unlimited carry over announced

- 300k extra jobs announced in Budget 2006

- scores finalised earlier than ever before

- Minister would not agree to an uplift on measures

• Size of Priority Group

- PG reduced from 47% to 40%

- 500k from PG to ATP

- PG Flexibility developed – can reduce PG to 35%

- 70 and over added to PG – extra 700k fillable CWI

CERT – Policy Objectives

• Encourage Solid Wall Insulation

- included as part of the PG FO – must be to 0.5 watts per metre squared kelvin or less

- biomass removed from PG FO

- included in Market Transformation to 6% of target

- results in a 50% uplift for SWI

- given same uplift as other technologies

• Carbon Savings

- loft insulation lifetime increased to 40 years

- lifetime savings retained over annual savings

- worked on getting the best savings possible for the industry

Supplier Obligation 2011-2020

• Annual carbon savings back on agenda!

• Measure based approach vs Cap and Trade

• Need to ensure all remaining CWI and LI completed

• Need to protect insulation as most cost-effective measure

• Technical solutions vs behavioural solutions

• Need to separate out social obligation from carbon

Need for early certainty!

Current Objectives

• Need to help prepare industry for when CWI completed

• Continue to work to build SWI capacity

• Open up SME and PRS sectors

• Explore other markets which can be exploited

• Work with members to realise potential of zero carbon new build agenda

• Continue to push for a whole house approach

• Work with Scheme Managers to deliver effective fuel poverty programmes

• Change fuel poverty approach from individual to property

• Continue to seek policy opportunities for our members…

MEMBERSHIP SERVICES UPDATE

Bev CoombeMembership Services Manager

Local Forums• Quarterly meetings open to all members in six locations:

- North East

- North West & North Wales

- South East

- South West

- Scotland

- Northern Ireland

• Provides members with opportunity to:

- Discuss industry specific issues

- Receive updates on current/forthcoming policy

- Information on the latest membership services

- Network

New for 2008

• Discussions include policy and Health & Safety.

• 1st quarter 2008 feature RSM Bentley Jennison.

• Will advise members on the following:-

- Tips on reducing tax burden

- Mergers & Acquisitions

- Risk Management

- Q&A Session

Forthcoming Dates

• Minutes of previous meetings available on website

• Dates of next meetings

South East 19/2/07

North West & North Wales 21/2/07

Midlands & South West 28/2/07

North East 4/3/07

• Please reserve a date in your diary!

Forum Survey

• Survey launched recently to gain feedback on:

- content of meetings

- venue and location

- frequency of meetings

- rating score

• Preliminary results:

- retain quarterly meetings

- policy, H & S and industry updates most beneficial

- average rating 8/10

• “Excellent dissemination of industry advice”

• Three core services now introduced

• Aid members with day to day running of their businesses

• Survey circulated to members

• 50% completed by members on renewal

• Draw this evening for Fortnum & Mason Hamper

• Top three requests:

86% Training (Environmental, Technical & Quality)

80% Discounted tools and equipment

75% Bespoke insurance

75% Discounted advertising with local/regional press

Membership Services

Croner

• Provide a business helpline covering a wide range of subjects.

• Over 75 fact sheets available on the website

• Can follow up with a call to a free helpline

• Other services available at discounted rates

• Monthly newsletters available on website

RSM Bentley Jennison• Fifth largest financial organisation in the UK

• Branches throughout mainland and Northern Ireland

• Offer 20 minutes free financial advice

• Attending forthcoming forums

• Monthly newsletters available from website

Logbuy

• Work with around 30 Trade Associations

• Offer discounts on everyday business needs

• Staff benefits also available

• Monthly offers

• Access to portal via NIA website

• Free service to members

Van Stickers

• Free initial supply on renewal

• Raises the profile of your company

• Promotes the professionalism of the industry

• Available in corporate colour or black and white

• Further stickers available at £1.00 each

• Photos wanted for the website and newsletter

Website & Newsletter

• Membership services section of website

• Contains all services, documents and newsletters

• Regularly updated

• Ist edition of quarterly newsletter circulated

• Next edition available in January

• Stories or photographs wanted

• Forum meeting dates included

Looking ahead …

• Future services being explored as a result of the survey

- ISO Training

- Bespoke insurance

- Tools & equipment

• Provide solutions to everyday problems

• Benefits regardless of size of company

• Update at next forum meetings

CIGACIGA

National Insulation Association Conference

Meriden, 11th December 2007

Nikki Burrows

([email protected])

Health & SafetyHealth & Safety

CIGACIGA

Insulation Industry -Insulation Industry - Health and Health and SafetySafety

• Where we were,

• Where we are,

• Where are we going?

CIGACIGA

Where we were….Where we were….

CIGACIGA

CIGACIGA

Ban on ladders?Ban on ladders?• In 2004/5, several serious ladder falls brought

the industry to the attention of the HSE resulting in:

– Improvement Notices– Prosecutions– Civil court casesAnd few organisations had systems in place

CIGACIGA

Following concerns in 2006, Following concerns in 2006, CIGA created the post of Health CIGA created the post of Health & Safety Manager - with a role & Safety Manager - with a role to: to:

– Work with installing firms - in respect of work at height - to avoid the threat of a ban on working from ladders

– Create a H&S framework available to installers to help them comply with increasingly complex H&S requirements

CIGACIGA

Where we are….Where we are….

CIGACIGA

Current WAH Requirements:Current WAH Requirements:HSE default position is that Ladders are a

last resort and their use is subject to:

• Avoid working at height if possible • Use an existing safe place of work

• Provide work equipment to prevent falls

• Mitigate distance and consequences of a fall • Instruction and training and/or other means.

• For the above, collective protective measures (such as scaffolding) must be prioritised over personal protection - such as using a fall arrest harness.

A ‘hierarchy’ of control measures – when working at height:

CIGACIGA

Therefore, for installers to Therefore, for installers to comply, it is necessary that:comply, it is necessary that:

– A competent person must carry out a site specific risk assessment.

– Work must be done by trained & competent people.

– Records must be kept.– The most suitable equipment must be used.– That equipment must be safe and maintained,

with records.– Where ladders (or other access equipment) are

used, they must be safe, and the people using them must be trained and competent.

CIGACIGA

ManyMany installers already installers already comply.comply.

Scheme Manager data

02

468

1012

1416

2005/6 2006/7 2007/-

years

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Series1

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15

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2004 j-d 2005j-d 2006j-d 2007j-d

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Number of falls from height

INSTALLER "A"

Series1

System Introduction

• Feedback from NIA forums is that members say they are using ladder restraint / fall protection systems and carrying out risk assessments.

• Falls and the consequential injuries are down since introduction.

CIGACIGA

Where are we going?Where are we going?

CIGACIGA

H&S DevelopmentsH&S Developments

• Scheme Managers and HSE are highlighting the need for Managers and Technicians to have H&S competency - good documentation must be incorporated

• The Corporate Manslaughter and Homicide bill is due to be enacted on 6th April 2008

• Increasing calls for an industry Working at Height Voluntary Agreement based on a 6 stage process to demonstrate compliance

• Increasing requests from installing companies for assistance in areas other than Working at Height.

CIGACIGA

CIGA H&S services are available to CIGA H&S services are available to all…all…

• Check sheets for ladders, and other equipment.

• Tool-box talks - to use as an ongoing supplement to training.

• Advice on selection of equipment.

CIGACIGA

CIGA services ready for trialCIGA services ready for trial

1. A risk assessment sheet for surveyors to use for every job

2. A four page assessment report covering all aspects of the building and risk assessment through to quality control.

CIGACIGA

CIGA services under CIGA services under consideration and consideration and

developmentdevelopment• One day IOSH approved safety course for depot managers and Directors of smaller companies

• IOSH bespoke Insulation industry safety passport for Technicians to compliment present training requirements.

• Bespoke to CWI - Working at height guide

CIGACIGA

Possible Voluntary Agreement:Possible Voluntary Agreement:• All properties must be surveyed, and a hazard identification

form completed.

• A site specific risk assessment must be completed by a competent person.

• Selection of the most suitable equipment for the job - based on the risk assessment.

• If ladders are selected, they should be secured by a proprietary restraint system, which involves strapping the ladder to the property in such a way that it cannot fall or slide.

• Technicians must have fall protection equipment.

• Technicians must receive training in the use of all equipment they use.

• In house supervision, documented audits including disciplinary procedures to demonstrate and reinforce the above.

CIGACIGA

Adoption will be voluntary - individual company’s Adoption will be voluntary - individual company’s will be able to incorporate all or part of the will be able to incorporate all or part of the

agreement into their own systems.agreement into their own systems.

. . Supported by, rather than enforced by….

• HSEHSE

• The LawThe Law

• System Designer System Designer auditsaudits

• Scheme Manager Scheme Manager rules and auditsrules and audits

• Spot checks.Spot checks.

• Insurance Insurance requirementsrequirements

• Company prideCompany pride

• & Whistle blowers?& Whistle blowers?

CIGACIGA

Date for compliance?

Statutory Instrument 2005 No. 735

The Work at Height Regulations

2005

CIGACIGA

Other H&S IssuesOther H&S Issues• CWI H&S risks encompass more than just working

at height.

• Most Installers are involved in more than just CWI - loft installation, draught proofing etc.

• There is a balance to be struck between looking for trouble, and remaining aware of, and heading off, emerging issues.

• The H&S Manager is employed by CIGA, but the expertise and resources are available to all of the industry.

CIGACIGA

ConclusionsConclusions

• CIGA is supporting the insulation industry by providing H&S services to all.

• How the H&S support activities evolve will depend on the desires and requirements of the industry. - I need your input and feedback to do even better.

• The commencement of activity under CERT will result in a big increase in jobs, putting pressure on all aspects of the installation process.

• It’s in all our interests to embrace H&S best practice and maintain the industry’s good record of not only delivering the increases in job numbers - but to continue to deliver these safely.

CIGACIGA

How can you help me?How can you help me?

• Join the working group and have your say on H&S issues facing the industry.

• Share good practice with the industry

• Increase your input and feedback by calling me and emailing me.

CIGACIGA

[email protected]

07891 924740

How can I help you?

I can visit you.

Question Time

Welcome Back

Agenda

Afternoon Session – 14.30 – 17.00

• External Speakers

Sponsors address Paul Varley (eaga)

Ministerial address Phil Woolas MP

CERT 2008-2011 Janet Miller (Defra)

Energy Efficiency 2008 & Beyond Russell Hamblin-Boone (ERA)

CERT:Implementation Charles Hargreaves (Ofgem) • Question Time

Sponsors AddressPaul Varley

Question Time

Thanks for coming!