Welcome to the 2013 IEE Partner Roundtable meeting - a Across the... · dialogue between IEE’s Management Commitee of electric . utility CEOs and technology partner executives!

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Welcome to the 2013 IEE Partner Roundtable meeting - a dialogue between IEE’s Management Commitee of electric utility CEOs and technology partner executives!

The IEE Partner Roundtable is a group of 30 innovative technology companies dedicated to advancing smart tech-nologies with electric utilities. The Roundtable is a plat-form to share information, ideas, innovations, and results as electric utilities and technology companies work together to transform the nation’s power grid.

Technology has always been an important part of the electric power industry, and as we look to the challenges

and opportunities ahead—greater customer engagement, more distributed energy resources, and the need for increasingly clean power sources--partnerships and col-laboration will be key to meeting these challenges and taking advantage of these opportunities.

In working together, electric utilities and technology companies already are trans-forming the nation’s electric grid, deploying digital communications, sensors, con-trol systems, and more than 40 million smart meters. In so doing, we’re increasing customer engagement, improving building efficiency, growing demand response, and integrating distributed resources.

This year’s meeting promises a lively and exciting exchange of ideas, innovations, and results, focused on:

■■ grid optimization ■■ building efficiency■■ demand response■■ big trends: distributed generation, big data, and customer engagement

In promoting thought leadership and collaboration, IEE is driving the adoption of innovative and efficient technologies in the electric power sector. Your participation in the IEE Partner Roundtable is a key ingredient in meeting this goal. Thank you for joining us today.

Lisa WoodExecutive Director, IEEVP, Edison Foundation

WELCOME

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Executive Director Lisa Wood

Co-Chair Peter Delaney, Chairman, President and CEO, OGE Energy Corp.

Co-Chair Robert Rowe, President and CEO, NorthWestern Energy

Nicholas Akins, President and CEO, American Electric Power

Gerard Anderson, Chairman, President, and CEO, DTE Energy Co.

Terry Bassham, President and CEO, Great Plains Energy, Inc.

Paul Bonavia, Chairman, President, and CEO, UNS Energy Corporation

Kevin Burke, Chairman, President, and CEO, Consolidated Edison, Inc.

Christopher Crane, President and CEO, Exelon Corporation

Anthony Earley, Chairman, President, and CEO, PG&E Corporation

Thomas Fanning, Chairman, President, and CEO, Southern Company

Andres Gluski, President and CEO, AES Corporation

Lewis Hay III, Chairman and CEO, NextEra Energy, Inc.

Thomas King, President, National Grid USA

Ron Litzinger, President, Southern California Edison Company

David McClanahan, President and CEO, CenterPoint Energy, Inc.

Scott Morris, Chairman, President, and CEO, Avista Corp.

Jim Piro, President and CEO, Portland General Electric

Joseph Rigby, Chairman, President, and CEO, Pepco Holdings, Inc.

Jim Rogers, Chairman, President, and CEO, Duke Energy Corporation

Charles Schrock, Chairman, President, and CEO, Integrys Energy Group, Inc.

Patricia Vincent-Collawn Chairman, President and CEO, PNM Resources, Inc.

Michael Yackira, President, and CEO, NV Energy, Inc.

IEE MANAGEMENT COMMITTEE

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Welcome 3

IEE Management Committee 4

Table of Contents 5

ABB 6

Accenture 8

Aclara 10

Alstom 12

American Efficient 14

BuildingIQ 16

C3 Energy 18

Comverge 20

Copper Development Association 22

Ecova 24

Enbala 26

Energate 28

EnerNex 30

EnerNOC 32

FirstFuel 34

GridSense 36

Intelligent Energy Solutions 38

Itron 40

Navigant 42

Opower 44

Oracle 46

Pike Electric Corporation 48

Pulse Energy 50

ScottMadden 52

Sensus 54

Siemens 56

Simple Energy 58

ThinkEco 60

Utility 62

TABLE OF CONTENTS

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ABB

ABBABB is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact.

The ABB Group of companies operates in around 100 countries and employs about 130,000 people. The company’s North American operations, headquartered in Cary, North Carolina, employ about 20,000 people in multiple manufacturing, service, and other major facilities. Its global headquarters is in Zurich, Switzerland. www.abb.com.

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VOLT/VAR OPTIMIZATION TO INCREASE ENERGY EFFICIENCY

ABB, the leading power and automation technology company, is deploying its advanced Volt/Var Optimization (VVO) application at Oklahoma Gas & Electric (OG&E) as part of OG&E’s Positive Energy® smart grid program.

“The smart grid infrastructure we are building includes an advanced Volt/Var Optimization designed to improve energy efficiency in our distribution system by reducing both energy losses and peak demand,” said Ken Grant, managing director of OG&E’s smart grid program. “We selected ABB’s VVO to help us achieve this goal.”

OG&E embarked on the smart grid program in 2008 to improve energy efficiency and reliability in a cost-effective manner in partnership with its customers. The first step was testing of a small scale deployment of smart meters in northwest Oklahoma City. In 2010, the next step was to study a larger deployment of smart meters, as well as VVO home area networks (HANs), and other technologies in Norman, Oklahoma.

Currently, OG&E is in the process of implementing VVO across 400 circuits in order to achieve a 75-megawatt load reduction within the next eight years. The advanced model-based VVO capabilities allow distribution organizations such as OG&E to maximize the performance and reliability of their distribution systems while significantly reducing peak demand, minimizing power losses and lowering overall operating costs. Recently, OG&E reached a milestone with the successful deployment of VVO in its production environment, with supervisory control and data acquisition- (SCADA-)enabled two-way communications between its operations center and field devices.

Greentech Media recently recognized OG&E as having one of the Top Ten Utility Smart Grid Deployments in North America. According to Greentech Media, the recognition comes at a time of unprecedented smart grid project ramp-up and deployment in North America. “We’re honored to be recognized by Greentech Media as having one of the nation’s top smart grid deployments,” said Scott Milanowski, director utility transformation, OG&E. “Our adoption of cutting-edge technologies will continue to underpin our ability to improve the efficiency and dependability of our service, reduce demand and environmental impact, and ultimately drive greater value for our customers.”

The VVO application is part of the ABB Network ManagerTM product, the industry-leading platform for integrated SCADA, distribution management systems (DMS), and outage management systems (OMS). A true optimization engine based on a per-phase analysis of the detailed network model, VVO determines the optimal control settings for switchable capacitors and tap changers of voltage regulating transformers. The VVO application monitors the distribution network and computes the optimal control settings to minimize a weighted objective function of energy demand, energy loss, and voltage/current violations in three-phase, unbalanced and meshed distribution systems.

ABB

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ACCENTURE

AccentureAccenture is a global management consulting, technology services, and outsourcing company, with approximately 261,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of $27.9 billion (US) for the fiscal year ended Aug. 31, 2012. www.accenture.com.

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DELIVERING THE NEW ENERGY CONSUMER EXPERIENCE

The energy marketplace continues to be reshaped by disruptive technologies, shifting regulatory pressures and more than ever, evolving consumer preferences and values. Within this environment, the foundations of the industry are in flux. Whether considering micro-generation, natural gas, electric vehicles, energy management or emerging entrants in the marketplace—energy providers are now in an industry that is defined by increasingly dynamic change and uncertainty.

Amid this change and uncertainty there are incredible new opportunities for energy providers to engage consumers, reduce costs, increase revenue and deliver on demand management objectives. But to seize these opportunities, many providers are being challenged to rethink their relationships with consumers and their roles in the marketplace more broadly. The specific context varies across markets; however, the bottom line is the same—the status quo is increasingly not an option.

To understand the forces shaping the marketplace and the nature of the New Energy Consumer, Accenture has undertaken 4 years of consecutive research - surveying over 40,000 energy consumers worldwide. And this year, for the first time we surveyed 2,200 small and medium businesses (SMBs) in nine countries and found that SMBs have a range of unique values and preferences when it comes to energy. Our 2013 research offers actionable insights to help energy providers address key consumer “dissatisfiers”, reinvent the energy experience and deliver on the diverse expectations and needs of residential consumers and SMBs. For instance:

■■ On average consumers only interact with their energy provider 9 minutes a year■■ The vast majority of SMBs believe that it is important for energy providers to offer

solutions tailored to their business needs. ■■ Residential consumers’ trust in their energy providers is at an all-time low and

year over year, satisfaction has fallen. Our research also shows that what really drives trust and satisfaction is getting the basics right – accurate bills, reliable energy and easy to understand pricing information.

■■ Once consumers have a smart meter, the majority expect a wide range of additional energy-related products or services including personalized advice to reduce costs, usage notifications and automated energy management products.

ACCENTURE

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ACLARA

AclaraAclara represents the industry’s leading Intelligent Infrastructure technologies for providing device networking, data-value management, and customer communications to water, gas, and electric utilities globally. Over 500 utilities in nine countries rely on proven Aclara solutions to connect with their customers. Aclara Technologies LLC is part of the Utility Solutions Group of ESCO Technologies Inc. (NYSE: ESE), St. Louis.

Create Your Intelligent Infrastructure. www.aclara.com.

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ON-LINE PORTAL ENERGIZES CUSTOMERS

NV Energy’s award-winning smart meter project, NVEnergize, has the ability to deliver advanced meter benefits and value to end-use residential customers. An important component to the success of the project is Aclara’s MyAccount portal, which provides NV Energy customers with access to web-based information that helps them understand their bills and identify personalized ways they can save money. The MyAccount portal home page features a wealth of information for NV Energy’s customers:

■■ Smart Meter Highlights – Estimates of bill-to-date and projections of the monthly bill allow consumers to plan ahead.

■■ Smart Meter Usage – Lets consumers see how much electricity they are using down to 15 minute increments.

■■ Bill Comparison and Highlights – Month-over-month comparison, comparison with neighboring residences, and highlights that explains bill changes.

■■ Monthly Usage – Provides insight into which appliances are using electricity in the home and personalized ways to save money.

NV Energy continues to evolve the MyAccount portal. The program includes remote disconnect and connect, which has eliminated more than one million truck rolls. Recent features include alerts that notify customers of weekly usage or when costs exceed a certain customer-established threshold. The utility also is conducting a 5,000-customer trial of time-of-use and critical-peak pricing programs, called Nevada Dynamic Pricing Trial, to evaluate the impacts of rates, education programs, and technology.

An added benefit of using Aclara’s web-based software is that it provides the exact same information to customer-service representatives as it does to consumers, simplifying the process of responding to billing inquiries, further reducing the time it takes to resolve problems and shortening call times.

The availability of 15-minute AMI data allows utility representatives to analyze changes in usage patterns that might draw high bill complaints. For example, by looking at AMI data one may be able to tell if customers may have a continually running pool or well pump, or whether a programmable thermostat is set incorrectly.

Aclara hosts the consumer engagement application for customers. Hosted solutions offer numerous benefits to customers including minimal up-front investment for hardware and software, rapid implementation, and continuous product updates and upgrades. In addition, Aclara guarantees security, reliability and 99 percent uptime of its network.

About 50 percent of NV Energy’s 1.3 million customers are signed up to use the MyAccount portal. More than 18 percent of those signed up for the program use it at least once a month. The overall program has been successful at NV Energy, with about $35 million in annual savings and elimination of nearly 17 million monthly manual meter reads.

ACLARA

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ALSTOM

AlstomWith an increased demand for energy worldwide, and consumption forecasts predicting energy production increases of around 80% between 2006 and 2030, Alstom Grid’s dedicated teams combine their skills to deliver customer-valued solutions to build smarter, more stable, more efficient and environmentally friendly electricity grids worldwide.

And with over 125 years of experience, we are well-positioned to meet the energy challenges of today and tomorrow. Alstom Grid, as one of the three global players in electrical transmission, boasts technologies and expertise which have always ensured higher safety, reliability and capacity of power grids around the world.

Alstom Grid – Providing the most advanced electrical grid solutions to meet world electricity demand. www.alstom.com/grid.

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IMPROVED GRID OPERATIONS

Alstom, a global leader in equipment, technology, and services for power generation, rail transport, and power transmission, has delivered systems that have optimized U.S. power grids, enhanced grid operations, and improved customer-facing programs.

At Alabama Power (a Southern Company), Alstom’s e-terradistribution 3.0 platform is efficiently directing the flow of electricity to 1.4 million customers. The DMS and its distribution SCADA system use smart grid technology to improve work processes and crew safety and give distribution grid operators increased functionality. During normal operations, electronic switch order preparation is faster and more accurate than manual operations used in the past. Tasks that previously took 30 minutes can now be done in a matter of a few minutes. Safety is enhanced because operators can quickly create and validate switching orders in ‘study mode’ to ensure accuracy before dispatching to crews in the field.

GRID OPTIMIZATION

At Nashville Electric Service (NES), Alstom’s DMS is helping reduce peak demand for electricity by as much as 40 MW. This new control room technology enables NES operators to reduce voltage and enhance situational awareness for improved efficiency, safety and reliability. The new DMS is based on Alstom’s e-terradistribution 3.0 platform and features Alstom Grid’s industry-proven Integrated Volt/Var Optimization (IVVO) functionality. The technology allows NES to meet its conservation voltage reduction (CVR) agreement with the Tennessee Valley Authority, aimed at reducing peak demand for electricity. The DMS is also integrated with NES’ automated metering infrastructure network to ensure that all voltages across the system comply with American National Standards Institute (ANSI) standards.

Alstom has also installed a new DMS at Madison Gas and Electric (MGE). The system streamlines the flow of electricity to the utility’s 139,000 customers in and around the Wisconsin state capital. With this new smart control room technology, MGE technicians have better visibility into the real-time operational status of their electricity network. Using grid optimization applications, operators can run the network closer to its full rated capacity and make outage restoration decisions based on real-time intelligence. Alstom’s e-terradistribution 3.0 software boosts the accuracy of power flow predictions – a major priority for MGE. Control room operators will use the system to analyze the impact of planned or anticipated conditions by identifying voltage levels and power flows across all segments of the MGE grid.

ALSTOM

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AMERICAN EFFICIENT

American EfficientIn pursuit of a sustainable mankind.

Centered in Palo Alto, CA, American Efficient provides internet-based technologies and transactional solutions that encourage the purchase of sustainable products and services by consumers and businesses. www.americanefficient.com.

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DREAMSTREET ENCOURAGES SUSTAINABLE PRODUCT PURCHASES

1 in 2 offline purchases made today are first informed by online research. The same can be said for 2 in every 3 consumer electronic devices, and 8 in every 10 home appliances purchased. These are energy-impacting decisions.

Electric utilities need a solution that actually mirrors the way customers make decisions—and one that helps push customers toward energy efficient purchases.

American Efficient’s Dreamstreet is a first-of-its kind, Amazon.com-like web experience that is embedded within your utility website or online bill pay. It enables customers to research and locate energy efficient products currently in-stock at local stores, or online. Customers can find rebates, coupons, clip items, and even share products through social media. And with smart grid data, Dreamstreet can provide customized product recommendations to customers based on usage.

Dreamstreet features include:

■■ Search & Explore – Search for locally available energy efficient items. Explore Categories; search is powerful, but sometimes it’s just fun to explore. Dreamstreet lets you do both effortlessly, introducing your customers to a world of efficient and sustainable products.

■■ Filters – Filter your results by level of efficiency, price, store, brand, and other features. Each category has its own unique filters tailored around the key data points customers are interested in. You can filter on multiple parameters as well.

■■ Product Details – Check local availability of any product in local stores, compare prices, read reviews, find rebates, and dive into details.

■■ Real-Time Data – With Dreamstreet, you can check which stores have that product you want in-stock and in real-time. Even better, when you clip a product to your Dreamstreet account, you can revisit that product at any time to check changes with respect to price and availability. You can also take product price and availability information on the go via a simple PDF print-out or your mobile device.

American Efficient recently launched Dreamstreet with Kansas City Power & Light offering customers in Kansas and Missouri information on locally available energy efficient products.

Dreamstreet can be a platform for a cost-effective energy efficiency program—with or without incentives—or serve as a platform for revenue generation.

AMERICAN EFFICIENT

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BUILDINGIQ

BuildingIQBuildingIQ‘s mission is to change the way energy is managed in the commercial building sector.

BuildingIQ communicates with building management systems and automatically reduces energy consumption while maintaining or improving tenant comfort. At the core of BuildingIQ’s system is a sophisticated thermal model that automatically learns buildings’ energy performance and then adapts to changes in internal or external conditions.

BuildingIQ‘s management team and advisors bring decades of valuable experience with technology and technology startups, energy management and commercial buildings. Their combined skill sets, track record and global networks put BuildingIQ in a unique position to achieve its mission. www.buildingiq.com.

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PEARSON BUILDING PROJECT

NV Energy is the regulated electric utility in Las Vegas, Nevada, serving an area with population of 600,000 residents, but accommodates 40 million annual tourists. NV Energy’s Pearson headquarters is a 270,000 sq. ft. commercial facility located in a desert climate that can reach upwards of 120 degrees.

The Situation

This building was chosen for an energy efficiency pilot utilizing BuildingIQ’s predictive energy management software, which offers a demand response (DR) solution for lowering energy consumption and avoiding peak-demand hours. The project stakeholders agreed on a plan to optimize energy use while incorporating a number of DR parameters into the system settings. By lowering the amount of energy consumed during peak demand hours, utilities can reduce the burden on the power grid and eliminate the need for new expensive infrastructure. For this reason, utility companies, such as NV Energy, offer DR programs to provide financial incentives for reducing energy usage during peak demand hours.

The Solution

NV Energy chose to interface BuildingIQ into the existing building management system (BMS), leveraging existing investments in the BMS and mechanical plant. This allowed BuildingIQ to use existing building data, weather forecasts, energy tariffs, and DR signals to make changes to building controls and optimize energy usage in real-time, without sacrificing occupant comfort. This solution required no new sensors or building data in order to be implemented.

The Results

NV Energy was so impressed with the BuildingIQ solution and the energy savings it produced within its own facility that the utility decided to roll out the program to its customers. The mPowered program is available to large NV Energy customers throughout the service territory that want to participate in energy efficiency and DR.

BUILDINGIQ

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C3 ENERGY

C3 EnergyC3 Energy offers smart grid analytics software as a service solutions that enable utilities to realize the full promise of their investments in the smart grid. The C3 Energy Analytics platform is unique in its ability to integrate massive amounts of disparate data, apply sophisticated multilayered analytics, and provide highly usable portals that generate actionable real-time insights. C3 Energy’s enterprise-wide approach provides utilities with end-to-end system visibility across supply-side and demand-side smart grid operations. www.c3energy.com.

C3 Energy provides a family of tried, tested, and proven smart grid analytics products and services that enable utility operators to realize the benefit of their smart grid and energy system investments.

Specifically designed and developed to meet the unique requirements of utility operators, C3 Energy applications harness the power of big data, the insights of grid-scale energy analytics, the intrigue of social networking interaction models, and the massive scale and processing capacity of cloud computing.

C3 Energy leverages these advances to deliver a smart grid analytics platform that allows utility operators to aggregate data from all grid operational systems, subject federated grid data to sophisticated, real-time analytics, and provide customers and decision-makers with Grid Intelligence™ portals that yield rich insights into both supply-side and demand-side grid operations.

C3 Energy’s SaaS Smart Grid Analytics™ applications – built on a unified and cohesive product architecture – are in production deployment today at eight utilities, including Pacific Gas & Electric (PG&E).

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CUSTOMER ENGAGEMENT AND ENERGY EFFICIENCY SOLUTIONS

In September 2009, PG&E selected C3 Enterprise™ to provide an integrated data foundation for its customer and grid data and to drive energy efficiency and load reduction for its largest commercial and industrial (LCI) customers.

Leveraging the C3 Energy Analytics Engine, C3 Energy worked with PG&E to securely, rapidly, and reliably aggregate and integrate more than 30 billion rows of data from 19 disparate internal and external data sources, including:

■■ Customer information;■■ Monthly billing data;■■ Hourly and 15-minute interval meter data from PG&E’s Customer Data Warehouse,

including an initial two-year historical load and ongoing daily incremental loads;■■ Hourly weather data from weather stations in every zip code of the PG&E territory;■■ Industry benchmark data including results from the Commercial Buildings Energy

Consumption Survey (CBECS) and the California End Use Survey;■■ Building characteristics from commercial real estate systems, including LoopNet,

CoStar, DataQuick, and Google;■■ Sustainability protocols based on WRI GHG-P; and■■ PG&E energy conservation measures (ECMs) and rebates.

C3 Enterprise provides more than 150 PG&E account managers and engineers with web-based Grid Intelligence™ portals that:

■■ Analyze and optimize energy use across individual facilities and facility portfolios;■■ Benchmark energy use and spending against 110 key performance indicators;■■ Instantaneously generate comprehensive building performance reports; and■■ Recommend tailored ECMs for each facility.

In March 2012, PG&E selected C3 Commercial™ – deployed as the PG&E Business Energy Checkup – to help its 450,000 SMB customers visualize and understand their energy use, fulfilling PG&E’s regulatory requirement to provide its SMB customers with tailored energy savings recommendations accessible through an online energy savings portal.

The PG&E Business Energy Checkup Tool launched in September 2012, leveraging the data aggregated and integrated by C3’s Energy Analytics Engine. In the first month of 2012 during which Business Energy Checkup was available online, PG&E’s SMB customers completed four times the number of online audits than were completed the entire previous year. PG&E was able to meet its online audit goals for 2013 in just the first month of the year, and continues to see high levels of online customer engagement.

The C3 Energy solution for PG&E is deployed in a virtual private cloud with data updated daily. C3 Energy’s integrated data platform and Smart Grid Analytics solutions help the utility to analyze and visualize energy use across its system, gain important business insights into its operations, and better engage its LCI and SMB customers.

C3 ENERGY

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COMVERGE

ComvergeComverge delivers a comprehensive suite of intelligent energy management solutions that enable utilities, grid operators, and commercial and industrial organizations to optimize their energy usage in order to reduce costs, meet regulatory requirements, and support sustainability initiatives. With 30 years of experience helping customers implement innovative Demand-Side Management programs, Comverge has deployed more than five and a half million energy management devices, recruited over one million residential customers into mass market demand response programs, and served thousands of commercial & industrial customers. www.comverge.com.

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MASS MARKET DEMAND RESPONSE PROGRAM

Pepco Holdings, Inc. (PHI) is one of the largest energy delivery companies in the Mid-Atlantic region serving approximately 2 million customers in Delaware, the District of Columbia, Maryland, and New Jersey. To meet state initiatives across multiple jurisdictions, PHI outlined an aggressive program, Energy Wise Rewards, to drive high levels of customer participation in DR programs. In 2009, PHI chose Comverge to implement virtually all of their Energy Wise Rewards program. In 2012, an expanded agreement saw the Comverge IntelliSOURCE platform support approximately 300,000 customer endpoints as well as an expansion of the Energy Wise Rewards program to three new markets.

ADVANCED AUTOMATED PRICING LOWERS RATES

Based in Tampa, Florida, Tampa Electric provides service to approximately 672,000 residential, commercial, and industrial customers over 2,000 square miles of Florida. Tampa Electric’s Energy Planner program is one of the most sophisticated dynamic pricing programs in the country, with more than 2,000 participants enrolled. This automated price-responsive program allows Tampa Electric to offer customers a time-varying rate structure with four price levels (low, medium, high, and critical). This dynamic pricing structure provides lower rates for approximately 87 percent of participants. Since 2008, the program’s dynamic critical peak rate, which can be executed by Tampa Electric within minutes, has reliably shed 3.1 kW during winter peak and 2.0 kW during summer peak per customer.

CUSTOMER SATISFACTION WITH DYNAMIC PRICING

Based in Pensacola, Florida, Gulf Power is an electric utility company that provides service to more than 430,000 customers in Northwest Florida. Gulf Power’s commitment to providing its customers with reliable and affordable energy, while at the same time minimizing impact on the environment, has earned the company national recognition as a leader in energy efficiency. Its Energy Select DR program, which at 8,000 participants is currently the largest fully automated residential dynamic pricing program in the country, has delivered customer satisfaction rates of 90 percent and also delivered environmental benefits by allowing Gulf Power to lower peak demand and defer building additional generating facilities. In addition, the program provides Gulf Power with a highly reliable source of capacity, while allowing approximately 85 percent of participants to lower their electric bills. Gulf Power’s Energy Select program earned the company POWERGRID International’s 2012 Project of the Year award.

COMVERGE

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COPPER DEVELOPMENT ASSOCIATION

Copper Development AssociationThe Copper Development Association (CDA) is the market development, engineering and information services arm of the copper industry, chartered to enhance and expand markets for copper and its alloys in North America.

Membership in CDA is open to copper producers worldwide and to brass mill, wire mill, and foundry fabricators of copper and copper alloys with production facilities in the USA.

Membership provides the opportunity to be part of an industry wide market development and technical service program so large and diverse that no one company would be prepared to undertake it alone. www.copper.org.

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NEW AND REFURBISHED OVERHEAD LINES WITH MICRO-ALLOYED COPPER CONDUCTORS

In today’s changing energy landscape, transmission network operators are facing substantial and sometimes contradictory challenges in ensuring system reliability on the grid. There is a need for a conductor that is able to increase energy efficiency, meet high capacity demand, and address the load shifts of a line, both in applications on new lines and in the replacement of old conductors on existing rights of way.

New micro-alloyed copper conductors address all of these concerns. Traditionally, overhead line conductors are made from aluminium, using either steel reinforced aluminium or aluminium alloys. Copper was not seen as optimal due to weight concerns. However, the strength of the towers for overhead lines is not always determined by the weight of the conductor, but rather by the forces created by wind and ice loading of the conductors. The smaller the cross section of the conductor, the lower these forces will be. Micro-alloyed copper has sufficient mechanical strength to operate without the need for steel reinforcement. The strength of alloyed copper combined with its high electrical conductivity requires a smaller conductor cross-section versus that of aluminium or aluminium/steel construction for the same line capacity.

Additionally, when the conductor is operated at a similar temperature as its aluminium counterpart, the high electrical conductivity of copper will result in substantially lower energy losses. This results in lower life cycle costs even if the initial investment cost of the copper conductor is higher than that of an aluminium one. As demonstrated by the graph below, the life cycle cost of copper is minimal

compared to the energy loss of other metals.

The most important feature of the copper conductor for overhead lines is that the maximum operating temperature is far higher than that of its aluminium counterparts. The copper alloy also provides higher temperature resistance against creep (> 150°C), which means that the line can operate at a higher load above its nominal capacity before reaching its safety limit.

Another advantage of the high annealing temperature of the copper alloy (> 300°C) is that several types of coatings can be applied without disrupting the mechanical properties of the material. This surface treatment can reduce the corona losses as well as the related noise levels. They can also make the material hydrophobic, or water shedding, reducing the risk of ice loading and making the micro-alloyed copper conductors particularly suitable for overhead lines in cold climates.

In sum, the new micro-alloyed copper conductors with surface treatment reduce energy losses and life cycle costs of overhead lines, increase the capability of the line to withstand electrical loads that are far above the nominal value, increase the reliability of the line by reducing the risk of ice loading, and reduce noise levels. It is the most viable alternative for installation of new overhead lines and retrofitting existing ones.

COPPER DEVELOPMENT ASSOCIATION

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ECOVA

EcovaEcova is the total energy and sustainability management company whose sole purpose is to see more, save more and sustain more for our clients. Using insights based on consumption, cost and carbon footprint data spanning thousands of utilities, hundreds of thousands of business sites and millions of households, we provide fully managed, technology-optimized solutions for saving resources, which in turn increase returns, lower risks, and enhance reputations. www.ecova.com.

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EMPOWERING CUSTOMERS WITH STRATEGIC ENERGY MANAGEMENT

Utilities have historically engaged with customers in the most fundamental way ― transactionally. However, the dynamic between customers and service providers has changed dramatically; today, customers demand greater control of the experience, and satisfaction is central to their purchase decisions. To meet the needs of the customer, specifically commercial customers, Ecova implements a holistic utility program design called Strategic Energy Management which is a management system approach based on continuous improvement. Strategic Energy Management (SEM) does the following:

■■ Establishes and communicates long range energy reduction performance targets;■■ Ensures there is a plan and resources (monetary and staff) available to achieve

those targets;■■ Requires regular reporting of progress toward achieving those targets.

Ecova is implementing SEM with Southern California Edison (SCE) to support SCE’s Continuous Energy Improvement program by encouraging and assisting participating commercial customers to establish sustainable energy management practices. Initial commercial market segments include

■■ Four-star hotels;■■ County governments;■■ Grocery chains;■■ Private K-12 boarding schools;■■ Quick-serve restaurant chain.

A clear and tangible benefits stream is a key value proposition for participant engagement, and Ecova’s SEM follows a 6-step process to ensure that specific, measurable, achievable, realistic, and time-bound commitments are made for follow on planning, implementation and evaluation. Given the evaluation results, plans are updated and revised.

ECOVA

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ENBALA

ENBALA Power NetworksEstablished in 2003, ENBALA helps balance and modernize the electric power system by matching the demand of electricity with available supply. By identifying and capturing electricity users’ demand-side storage, ENBALA intelligently aggregates the loads’ flexibility and responds to the real-time needs of the power system.

ENBALA’s innovative services bridge the gap between electricity system operators, utilities, and large-scale electricity users. As a network, these sectors work together to increase the reliability and efficiency of the grid in real-time, and reduce greenhouse gas emissions in the process. www.enbala.com.

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WIND INTEGRATION THROUGH INTELLIGENT LOAD MANAGEMENT

Wind blows in abundance in the Maritime region of eastern Canada, producing a valuable source of energy that is both clean and renewable. The Maritime region has the potential to have the highest penetration of installed wind capacity in the country over the next 15 years. However, the integration of wind power into a power system can be complex. Utilities and grid operators are faced with the challenge of balancing the generation mix in real-time and continually meeting customer demand. Because wind is sporadic and unpredictable by nature, new solutions are required to efficiently integrate wind energy into the power system.

Wind Energy in New Brunswick

Launched in 2010 as a Clean Energy Fund project through National Resources Canada, Powershift Atlantic is a collaborative research initiative led by New Brunswick Power, a province that has 294 MW of wind power in its generation mix.

The Solution

ENBALA Power Networks was selected by New Brunswick Power to be a part of a reliable and efficient solution to wind integration. In line with the utility’s aim to engage their customers in their wind integration project, ENBALA looks to the demand side to deliver the flexibility required to manage intermittent wind. ENBALA’s technology continuously connects to both a network of commercial loads and the VPP, a virtual power plant developed under contract by New Brunswick Power. Consistently monitoring energy generation and consumption, the VPP sends out signals to ENBALA and other aggregators based on wind activity and demand on the power system. ENBALA’s Wind Integration application taps into the process storage inherent in demand-side loads, which allows loads to shift and vary their power usage within defined operating parameters. ENBALA forecasts which loads can balance changes in wind and how much energy shifting is currently available. The flexibility of connected customers’ power use is then aggregated and utilized to balance the fluctuations in wind generation. This network of demand-side loads is able to continuously follow changes in wind, providing real-time balancing services without impacting day-to-day operations.

ENBALA is currently live and providing wind integration services to New Brunswick Power and its customers. Continuously connected customer sites are engaging with ENBALA and the VPP to support real-time wind integration, and new sites are joining the network weekly. ENBALA has a separate engagement operating with the Powershift Atlantic project in Nova Scotia. This equivalent program is in early stages with Nova Scotia Power and their commercial and industrial customers.

A Greener Grid

ENBALA is the first company in Canada to connect and intelligently manage loads to balance the intermittency of wind power. New Brunswick Power and ENBALA are playing an important role in accelerating the successful adoption of renewable energy while providing innovative green initiatives for commercial and industrial customers.

ENBALA

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ENERGATE

EnergateEnergate is a fast-emerging global market leader for home energy management and demand response solutions: controls, systems, software and services. Energate’s Consumer Connected Demand Response (CCDR) solution, including industry-leading smart thermostats, is empowering companies and consumers to take advantage of new technology to manage energy use, enhance convenience, and deliver comfort in an increasingly integrated world.

The core problem that utilities face today is that energy use is out of control. The Energate solution enables utilities and energy infrastructure companies to gain control over energy demand challenges, and empowers homeowners by giving them greater control of their energy consumption, while not compromising their comfort and convenience.

Energate products seamlessly connect to the Smart Grid to deal with supply and demand challenges, the increased use of renewables and dynamic rate structures to reduce the need for new power plants. www.energateinc.com.

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PROVIDING VALUE WHILE DELIVERING SUSTAINABLE DR RESULTS

Energate needed to supply a self-contained, price-responsive, and consumer-friendly DR solution to OG&E. The solution required a high level of reliability to support utility operations, needed to be integrated with OG&E’s AMI, and designed to directly support OG&E’s voluntary SmartHours program.

OG&E, in partnership with Energate, Silver Spring Networks, Corix, and other collaborators, implemented its SmartHours program. The DR program allows OG&E customers to simultaneously reduce their utility bill and energy consumption during higher-cost, on-peak hours, typically from 2 p.m. to 7 p.m. on weekdays. Electricity prices during those hours vary based on demand. Consumers receive advance notice of peak price the day before so they can proactively manage their energy use on a time-of-day basis using Energate’s programmable communicating thermostat (PCT).

Energate’s solution provides OG&E’s customers the flexibility to set their preferences for cost and comfort, allowing the PCT to automatically manage the customer’s individual energy needs based on the current price signals delivered with high reliability via the Silver Spring Networks AMI.

Energate’s consumer DR solution has successfully enabled repeatable results for the OG&E SmartHours program. Now entering its second year, the program continues to sustain and grow results and has achieved an average peak reduction of just over 2 kWs per home. The program is targeting an additional 70 MW (over 40,000 homes) in 2013, with a goal of about 200 MW (120,000 homes) by the summer of 2014.

“Energate’s smart thermostats have enabled OG&E to interact with its customers with price signals and notifications to effectively reduce their peak consumption,” said Mike Farrell, Director, Customer Programs, at OG&E. “From the first customer study to our second year of deployment, Energate’s technology has sustained high performance results, proving to be an important contributing factor for reduced peak demand, which represents a key goal for OG&E and other utilities and their customers everywhere.”

“Dynamic pricing provides customer choice in the form of time-of-use rates that charge a higher price during all weekday peak hours and a discounted price during off-peak hours and technological innovation in the form of smart thermostats, HANs, web portals and in-home displays. The ongoing collaboration between OG&E and Energate are on track to enroll one of every five residential customers to the program in the short span of three years. Consumers are provided smart thermostats to take advantage of incentives in the rate design. Initial reports suggest that customer satisfaction levels are very high,” said Ahmad Faruqui, Principal at The Brattle Group.

“Our continuing results in OG&E’s SmartHours program illustrate how our demand response solution provides reliability, accuracy, and ease-of-use while meeting both utility and consumer goals,” said Niraj Bhargava, CEO of Energate. “OG&E’s ambitious program showcases how consumers and utilities can collaborate on managing energy consumption to achieve a ‘win-win’.”

ENERGATE

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ENERNEX

EnerNex CorporationEnerNex, established in 2003, provides research, engineering, and consulting services for the electric power industry. The firm focuses on providing services around the development and application of new and emerging electric power technologies to engineer a cleaner, smarter energy system of the future. www.enernex.com.

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GRID OPTIMIZATION

As part of their recent state-wide AMI rollout, Consumers Energy partnered with EnerNex for the development of requirements and business cases, as well as review and selection of AMI designs and technology solutions for meters, communication networks, meter data management systems, and integration with the utility’s information and operation technology systems. The overall systems engineering approach taken was based on the Electric Power Research Institute’s (EPRI) IntelliGrid Architecture guidelines. Specifically, EnerNex used the use-case-based IntelliGrid methodology to ensure that all aspects of the AMI system—meters, communication infrastructure, and enterprise software—were evaluated in a rigorous manner that resulted in high quality, traceable, and defendable requirements.

With Consumers Energy, EnerNex helped define requirements and secure a solution vendor for a wearable meter geolocation platform to geolocate the legacy meter fleet to a high degree of certainty. Technology capabilities were surveyed from available handheld and wearable location devices. The solution requirements were then designed to provide a rapidly realizable, fully-fielded (never returns to base) collection capability with sufficient longevity to capture and transmit a full day’s meter location data. The solution was tailored to have minimal impact on the meter reader’s daily operations, and zero impact on individual meter-read performance.

GRID OPERATIONS

EnerNex assisted United Illuminating (UI) in identifying the requirements and specifications for two proposed microgrid installations in their service territory. The primary objective for the microgrids is to provide sustainable electricity service to critical load facilities in communities served by UI during potentially prolonged outages on the main distribution network. The microgrids were designed to be “hardened” so that operations could be maintained during and following severe snowstorms, tropical storms, hurricanes, or other catastrophic events. In addition to requirement definition, EnerNex supported the utility through the development of business cases for the microgrids and the preparation of RFPs for the acquisition of microgrid generators, back-up generators, and microgrid controls and communications systems.

ENERNEX

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ENERNOC

EnerNOCEnerNOC (NASDAQ: ENOC) is changing the way the world uses energy. EnerNOC’s goal is to make energy management as integral as accounting to the operation of every organization. EnerNOC helps commercial, institutional, and industrial organizations use energy more intelligently, pay less for it, and generate cash flow that benefits the bottom line through a complete suite of technology-enabled energy management solutions.

EnerNOC’s Utility Solutions team has partnered with hundreds of utilities and grid operators worldwide to meet their demand-side management objectives. EnerNOC partners with leading utilities to deliver custom-tailored demand response and energy efficiency programs designed to maximize both cost-effectiveness and customer satisfaction within the commercial, industrial, and agricultural market segments. EnerNOC also supports a broad range of utility demand-side management activities, including potential assessments, program design and administration, load research, technology demonstrations, measurement and evaluation, and regulatory support. www.enernoc.com.

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ENERNOC

INNOVATIONS IN AGRICULTURAL DEMAND RESPONSE

This year, EnerNOC has expanded the application of automated DR to the agricultural sector, signing their largest-ever agricultural DR contract with PacifiCorp. Over this new 10-year contract EnerNOC will deliver 185 MW of automated electricity reduction capability from farms and agricultural customers across Idaho and Utah in PacifiCorp’s Rocky Mountain Power service territory. Launching this summer, participating agricultural customers will access their real-time energy data through EnerNOC’s DemandSMART™ cloud-based DR application, and will be paid by EnerNOC for their electric reduction capability. EnerNOC will provide PacifiCorp with the ability to automatically dispatch this agricultural DR capacity directly from a web-based portal and to view real-time asset- and portfolio-level performance data. EnerNOC’s comprehensive end-to-end DR solution will collect real-time energy interval and irrigation pump status data across every farm in the network. This data will be continuously streamed to EnerNOC’s Network Operations Center (NOC), where it will be monitored to ensure capacity availability and performance against our commitment to PacifiCorp.

CONTINUED GROWTH IN C&I DEMAND RESPONSE IN CALIFORNIA

DR resources continue to deliver valuable capacity to the grid while simultaneously enabling utilities to deliver substantial value to their commercial, industrial, and institutional customers. California’s investor-owned utilities have been particularly successful in leading the way with DR, and EnerNOC has expanded their relationships with both Pacific Gas & Electric and Southern California Edison in 2013.

EnerNOC is the largest third-party provider of DR resources in California. In 2013 EnerNOC expanded their DR presence in PG&E’s Northern California service territory by 50% through December 31, 2014. EnerNOC won these additional megawatts through a competitive bidding process, through which nearly 45% of the total megawatts available were awarded. EnerNOC is also expanding their presence in Southern California through a new contract with SCE in 2013 by approximately 15% through December 31, 2014. EnerNOC won the additional megawatts through a competitive bidding process, winning more than 40% of all megawatts awarded to the six successful bidders. EnerNOC’s DR customers receive access to EnerNOC’s DemandSMART™ application, which helps increase DR curtailment, maximize DR payments, and improve visibility into real-time energy consumption.

These contracts cover utility service territories in Northern and Southern California where EnerNOC also has contracts to deliver C&I energy efficiency services, allowing customers in the region to benefit from an integrated energy management portfolio comprised of both DR and energy efficiency solutions.

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FIRSTFUEL

FirstFuelFirstFuel is an energy information service and software company. FirstFuel’s Remote Building Analytics platform remotely enables deep, end-to-end commercial building energy savings, from opportunity identification and customer engagement through individual savings realization and ongoing tracking. Leveraging big data analytics and delivered through a user-friendly web portal, FirstFuel’s ‘zero touch’ products bring proven scale to commercial efficiency.

FirstFuel Software is the building energy analytics company that helps utilities deliver large-scale energy efficiency across their commercial customer base. The company’s transformative Remote Building Analytics (RBA) platform leverages advanced meter data analytics to identify, enable, and track energy savings behind the meter in commercial buildings – all without on-site visits or device installations. www.firstfuel.com.

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BUSINESS RETRO-COMMISSIONING PROGRAM

ComEd and Nexant engaged FirstFuel to expand the Smart Ideas for Your Business retro-commissioning (RCx) program to include small to mid-size facilities, i.e., buildings in the 100 kW – 1MW size range.

Smart Ideas for Your Business Retro-Commissioning Program

ComEd’s Smart Ideas program has provided small and mid-sized commercial customers with critical resources to optimize energy use since 2008. ComEd and their program implementation provider, Nexant, recognized that the existing program model, which utilizes RCx service providers to provide on-site technical services, could utilize analytics as a cost-effective solution to expand into the broader commercial customer portfolio.

Deploying a state-of-the-art analytics-driven approach to RCx will enable ComEd and Nexant to scale this program in a highly strategic, unique, and streamlined manner. Leveraging utility-metered interval data, ComEd and Nexant will work with the FirstFuel team to target the small and mid-sized commercial segment. FirstFuel analytics streamlines and reduces the costs of technical services (i.e., analytics-enabled facility screening and benchmarking, remote auditing, and post-installation remote monitoring) while seeking to improve overall program participation.

FirstFuel Remote Building Analytics Solution

Through this engagement, ComEd and Nexant will utilize three of FirstFuel’s RBA platform capabilities – FirstScreen, FirstAudit, and FirstMonitor – all delivered without on-site visits or device installations.

■■ FirstScreen – Using over 50 key efficiency markers, FirstFuel analytics rapidly scan an entire commercial portfolio of meter data to highlight the buildings, regions, and segments with the most potential – enabling strategic and targeted customer prioritization and outreach for efficiency programs.

■■ FirstAudit – FirstFuel analytics produce rich, audit-quality consumption profiles of commercial buildings, as well as provide customized and prescriptive energy conservation measures for improving asset and operating efficiency – at a fraction of the time and cost of traditional on-site audits, enabling unprecedented scale.

■■ FirstMonitor – FirstFuel’s advanced predictive analytics enable remote energy use monitoring, measuring, and alerting – all tracked against a normalized consumption baseline.

Program Expansion Scope

In total, FirstFuel and Nexant will remotely and rapidly analyze (via FirstScreen) up to 4,000 small to mid-sized commercial buildings in ComEd’s service territory. The most inefficient buildings will be down-selected for remote energy audits (via FirstAudit) and remote efficiency monitoring (via FirstMonitor) as part of the Smart Ideas RCx program.

Through FirstFuel analytics, Nexant will support the primary objective of the RCx program – to assist customers with identifying and implementing no-/low-cost operational efficiency measures. In addition, retrofit opportunities will also be identified and handed-off as leads to prescriptive and custom programs.

FIRSTFUEL

36

GRIDSENSE

GridSenseGridSense develops innovative, practical and cost effective monitoring solutions for the power sector.

GridSense provides technology and services that help their customers address the limitations of an old and aging infrastructure. Since the company’s beginnings, GridSense has developed and successfully commercialized ‘world first’ technology, such as continuous sampling and adaptive sensing into advanced line sensors. GridSense pioneered advanced, affordable remote monitoring solutions for distribution transformers, as well as underground and other hard-to-reach network assets. Combining deep industry experience and technical knowhow with creative ideas, GridSense creates intelligent, reliable, and leading-edge technologies that add value to customers’ businesses and shape the future of the modern power system.

Working in partnership with customers and other trusted industry professionals, GridSense provides a range of monitoring solutions from portable rugged devices through to some of the world’s most complete, powerful network monitoring systems. Integrating advanced sensing and measurement capabilities with remote communications and computing technologies, GridSense has developed a range of offerings that address all the critical points along the electricity delivery system. Their growing product and services portfolio is driven by the passion of their employees to continue creating solutions that comprehensively meets and exceeds the current and future needs of the industry. www.gridsense.com.

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VOLT/VAR IS A NO-BRAINER FOR THE SMART GRID

Volt/Var control has been called a “no-brainer” smart grid benefit. That’s because it enables peak shaving, conservation, and helps minimize unnecessary infrastructure build-out-all without requiring changes in customer behavior.

CVR is an effective strategy for achieving volt/var savings. That’s when utilities slightly reduce the voltage on their distribution lines without affecting consumers or power quality. This saves energy, reduces peak loads, and increases efficiency.

However, lowering voltage near the substation risks falling below the mandated minimum voltage at the end of the line. Raise voltage for the end of the line, and you may have unacceptable voltages near the substation.

That’s why it’s critical to accurately monitor at various points along the grid, including the distribution transformer. Simply measuring at the household meter isn’t enough.

Most meters aren’t equipped to provide real-time data. They also don’t provide the transformer loading and power factor data necessary to accurately enact volt/var control.

For AEP, GridSense provided a solution for transformer efficiency monitoring that consisted of the GridSense TransformerIQ® and a cast resin insulating voltage divider for measurements to 25kV. TransformerIQ is uniquely designed to capture the very low power signal that this voltage divider emits, and it does so within 1% for maximum accuracy.

Both the monitor and voltage divider are lightweight and ruggedized for any weather conditions. They are also designed for easy installation and retrofit.

The installation for AEP had the additional benefit of piggy-backing onto the utility’s existing radio network. Since TransformerIQ has an integrated radio by the same provider of the AMI communications network, costs for the additional transformer efficiency monitoring were kept to a minimum.

GRIDSENSE

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INTELLIGENT ENERGY SOLUTIONS

Intelligent Energy SolutionsFormed in April 2013, IES delivers a turnkey, end-to-end managed service to its customers managing a portfolio of energy assets and distributed energy resource technologies to maximize the portfolio’s overall performance by more efficiently operating individual energy assets inside the customer portfolio. www.intelligent-es.com.

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RESIDENTIAL COMMUNITY ENERGY SAVINGS

The commercial property manager responsible for residential communities numbering 4,500 homes on a U.S. Army base in the Midwest faces increasing electric rates and costs as its electricity suppliers invest to reinforce grid infrastructures, implement environmental mandates at coal generation plants, and prepare to build new power plants. The property manager is partnering with the Department of Energy in its Better Buildings Challenge to reduce its properties’ energy intensity 20% by end of year 2020. Sustainable efforts to meet these reductions include continuing to green-retrofit existing structures, develop an energy consumption reduction program, and focus on renewable energy solutions such as solar energy generation, fuel cell technologies, wind, and ground-source heating and cooling technologies.

The Solution

To address the needs of this Midwestern base, Intelligent Energy Solutions (IES) has created IROM™, a unique, patent-pending, cloud-based, intelligent grid software and computational platform that combines the strengths of big-data processing with the intelligence and the power of real-time analytics, rules-based decisioning models, and automated response. IES’s rules, models, and analytics translate the operation and performance of building mechanical systems and distributed energy resource technologies into software-based solutions that operate automatically from the IROM™ software platform to remotely analyze and dynamically take action in optimizing equipment performance, managing energy demand, reducing energy consumption, and enhancing grid reliability and efficiencies.

After the proper recommendations are in place and the construction work is designed and engineered, Pike’s construction team steps in to manage and carry out the installation and maintenance of the proposed resources.

The Results

IES’ recently completed a pilot program within this Midwestern base proves IES’s capability to deliver and sustain significant system benefits, including:

■■ 10% savings in energy consumption■■ Significant cost reductions through proactive management of energy capacity and

peak demand■■ Assessment and identification of conditions producing compelling savings in asset

life cycle costs■■ All while improving resident comfort and satisfaction.

A further deployment of IES’s services is now underway at this base with a plan to continue these efforts until all residences are receiving the benefits of IES’s managed service.

As illustrated below, the aggregation of these energy savings across the community, produces a virtual peaking power plant at 70% lesser cost than other alternatives and saves IES’s customers 15% or greater in energy costs.

The strength of IES’s solutions can be found in its integration of analytics, samples of which are shown below, and decision models operating within the unique architecture of its cloud-based real time service delivery platform.

INTELLIGENT ENERGY SOLUTIONS

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ITRON

ItronItron is a global technology company. Itron builds solutions that help utilities measure, manage and analyze energy and water. Their broad product portfolio includes electricity, gas, water, and thermal energy measurement and control technology; communications systems; software; and professional services. With thousands of employees supporting nearly 8,000 utilities in more than 100 countries, Itron empowers utilities to responsibly and efficiently manage energy and water resources.

Itron smart grid solutions have been designed from the ground up to address the challenges facing electrical grids around the world. From smart meters and control devices to communication networks and application software, our complete solutions will help you optimize the delivery and use of electricity, paving the way for a more secure, efficient and reliable grid. With tools that enable greater visibility and insight, you can turn data into actionable intelligence for the benefit of all stakeholders.

https://www.itron.com/na/solutions/Pages/Smart-Grid.aspx.

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PULLMAN SMART GRID DEMONSTRATION

Itron provided 18,000 smart meters to Avista for use in a smart grid pilot utilized for production billing and remote service switching. These meters, running on an IP-based, Wi-Fi mesh, mid-tier network are used to provide detailed energy usage data, reduce outage response times, and ensure power reliability through distribution automation. Itron’s meter data management and analytics solution provides data to optimize distribution system reliability in the area. It can also be utilized to engage consumers and transform energy usage through a variety of future DR, load management, and energy efficiency programs.

Highlights

■■ Fully implemented smart grid pilot utilized for production billing and remote service switching.

■■ 13k electric meters and 5k gas modules■■ Multi-tier network: IP-based Wi-Fi mesh mid-tier network■■ Case studies in CVR and DA■■ Regional DR program

SMART METER DEPLOYMENT

Itron is providing over 2.2 million smart meters, running over a secure RF mesh network, coupled with a meter data management system as part of the deployment. Their smart meter program has made significant environmental impacts such as 10% reduction in fleet emissions, 220,000 gallons of gasoline saved, and 2.5 million miles eliminated in truck rolls. Forty percent of SDG&E’s business case was based on demand response. SDG&E’s smart meter program is an innovative energy management system designed to give all residential and business consumers visibility into their energy usage habits. SDG&E’s smart meter program was the first in the utility’s history to touch each of the utility’s 1.4 million customers with something other than a monthly bill.

Highlights

■■ 2.2 million meters■■ 2.5 million miles eliminated in truck rolls; more than 220,000 gallons of gasoline

saved■■ 1,950 metric tons of CO2 equivalent NOT emitted (10% reduction in SDG&E

fleet emissions)■■ Reduce Your Use: 5 events were called over the summer. 3,000 customers

participated; average load reduction for customers who responded was 4.5 kWh per event (or 22.5 kWh over the 5 events)

■■ 40% of business case is DR■■ Turnkey project including installation and ongoing operations■■ Support for customer-owned plug-in electric vehicles and electric vehicles s are

key requirements■■ Reduced Costs for Service Turn-on/Off■■ 1,950 metric tons of CO2 equivalent NOT emitted (10% reduction in SDG&E

fleet emissions)■■ More than 2.5 million miles NOT traveled by SDG&E trucks■■ More than 220,000 gallons of gasoline saved

ITRON

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NAVIGANT

NavigantNavigant (NYSE: NCI) is a specialized, global expert services firm dedicated to assisting clients in creating and protecting value in the face of critical business risks and opportunities. Through senior level engagement with clients, Navigant professionals combine technical expertise in Disputes and Investigations, Economics, Financial Advisory, and Management Consulting, with business pragmatism in the highly regulated Construction, Energy, Financial Services, and Healthcare industries to support clients in addressing their most critical business needs.

Navigant helps clients to deploy and integrate renewable energy, energy storage, and other emerging technologies; to understand the potential of Smart Grid; and to address consumer and regulatory demands. Navigant’s energy consulting services are designed to benefit owners, manufacturers, regulators, and investors and help them minimize risk and optimize performance. www.navigant.com.

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SMART GRID REGIONAL COST MODEL

As new and relevant information becomes available from Pacific Northwest Smart Grid Demonstration Project and other sources, The Bonneville Power Administration needed to update Regional smart grid benefit-cost analyses.

Navigant is developing a smart grid benefit-cost model that will use updated demonstration project results and other inputs as they become available to improve regional benefit-cost projections. The model covers six primary categories of benefits, includes over 30 separate smart grid functions, and performs the various benefit-cost tests used in regulatory evaluation. The model accounts for asset sharing among smart grid projects and prevents double counting of benefits by explicitly calculating interactions between smart grid functions.

Initial phase of model development presents benefit-cost results for Phasor Measurement Unit and CVR investment scenarios. Next phase will include an additional 25-30 smart grid functions.

SMART GRID/AMR/DYNAMIC PRICING PILOT DESIGN

NSTAR Electric and Gas Corporation sought assistance in meeting the requirements of Massachusetts’ Green Communities Act (GCA).

Navigant helped NSTAR define, plan, and document a residential pilot project covering 3,000 homes to meet the GCA requirements. Navigant assisted in program and technology design, including technology assessment and customer segmentation strategy. The pilot uses a creative approach to leverage already-deployed automated meter reading (AMR) meters, combined with consumer broadband, to deliver many of the promised benefits of AMI at a lower cost, and offer customers a variety of rate options, including time-of-use rates, critical peak pricing, and critical peak rebates. Navigant also developed key portions of regulatory filing.

The program will enable real-time measurement and communication of energy consumption, automated load management, and remote status detection, as well as a new customer communication vehicle with various usage and billing information.

NSTAR’s filing has been accepted by the Massachusetts Dept. of Public Utilities. Navigant continues to assist NSTAR and is serving as program evaluator, performing impact, process, and technology evaluations.

NAVIGANT

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OPOWER

OpowerOpower’s purpose is to engage the millions of people who are in the dark about their energy use.

After partnering with their first utility client in 2007, Opower has grown into a well-capitalized business with more than 250 employees serving more than 75 utilities—-including 8 of the US’s 10 largest. Opower’s platform now reaches more than 15 million homes around the world. Together with their clients and customers, Opower has saved over 2.4 TWh of electricity, $290 million on energy bills, and abated over 3.6 million pounds of CO2 emissions. www.opower.com.

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DELIVERING THE VALUE OF SMART METER ROLLOUTS

As utilities across the globe invest heavily in large-scale smart meter deployments, they are being asked by regulators and customers to show proof of their value. Tangible improvements in customer experience are an important way of doing this. And indeed it’s been shown that enhancing energy data access brings customers important benefits, whether through the mail, online, or on mobile devices.

Opower and Baltimore Gas & Electric (BGE) have partnered to deliver the value of BGE’s territory-wide smart meter rollout directly to consumers. BGE has put together an innovative business case, which relies on large-scale, multi-channel customer engagement to deliver energy efficiency and peak reduction goals. Almost 70% of the total smart meter business case at BGE consists of empowering their consumers to achieve measurable energy savings.

As part of the smart meter deployment, BGE has committed to an overall 1% usage reduction across its entire territory. Opower’s platform will play a central part in achieving that goal. All 1.3 million BGE customers will have access to a new customer engagement experience that delivers personalized insights, neighbor comparison, and targeted tips. Customers will have access to these insights and tips through paper reports, emails, and BGE’s AMI-enabled website.

In addition to innovating a comprehensive customer engagement platform, BGE is the first utility in the world to deploy a full-scale peak time rebate (PTR) program. While there have been many small pilots of dynamic pricing, BGE will be the first utility to deploy offer a PTR program across its entire service territory. Opower’s behavioral DR platform will power the program, and all of BGE’s residential customers will be automatically enrolled. Customers will receive $1.25 for every kilowatt-hour they reduce below the average baseline. BGE selected this rate because it will train customers to reduce peak consumption without introducing risk to them. In addition to the insights that BGE will be providing customers, it will also be monetizing the peak savings from the PTR program directly through the PJM capacity market. Savings from the program, projected to reach as high as $1.25 billion over 10 years, will be passed directly back to customers in the form of rebates.

While other large dynamic pricing programs have failed to deliver results at scale, BGE’s partnership with Opower adopts an approach that is designed to benefit all customers. BGE will deliver personalized insights to their customers about their performance before and after each peak event, through a combination of channels. Prior to each peak event, customers will receive notifications through their preferred method. Additionally, shortly after each event, customers will receive an individualized breakdown of their energy usage, how it compared to similar homes, and tips for how to improve in future events. Through the course of the program, Opower will deliver 40 million pre- and post-event communications across phone, SMS, and email, and will integrate with BGE’s customer information and meter data management systems.

BGE is committed to ensuring that customer value is a core component of their smart meter deployment. Their innovative PTR program and broader customer engagement platform will ensure that customers value their smart meters, and the data insights generated from them, as effective tools to save energy and money.

OPOWER

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ORACLE

OracleWith more than 380,000 customers—including 100 of the Fortune 100—and with deployments across a wide variety of industries in more than 145 countries around the globe, Oracle offers an optimized and fully integrated stack of business hardware and software systems. Oracle engineers hardware and software to work together in the cloud and in their customers’ data centers—from servers and storage, to database and middleware, through applications.

Hardware and Software, Engineered to Work Together. It’s How Oracle Simplifies IT and Powers Innovation. http://oracle.com/us/corporate.

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GRID EFFICIENCY THROUGH DISTRIBUTION NETWORK MANAGEMENT SYSTEMS

Distribution grids need data and systems to drive safe and reliable operations. As SCADA, distribution automation, and outage management systems prove, dramatic improvement in grid efficiency and reliability can be achieved through increased real-time analytics driven by larger data volumes. Utility modernization and related Smart Grid projects increase the volume and variety of available grid management data by hundreds—potentially thousands—of orders of magnitude. Legacy applications for grid operations are generally not equipped to handle even the increase in data from today’s smart meters and sensors, much less maximize data use for optimal grid performance.

Oracle offers a comprehensive advanced distribution management system, in use at some of the largest utilities in North America, called Oracle Utilities Network Management System (NMS). Oracle brings unmatched system performance, scalability, and information management strengths to their NMS that has been the most effective outage management solution in some of the largest utilities since the mid-90s. NMS can be thought of as a software “system-of-systems” that can intersect IT and OT to fill the demands for grid modernization. Utilities can fill the gap between current and emerging grid modernization needs to increase grid efficiency, reliability, and security; defer the need for new grid construction; and respond to new challenges like electric vehicle adoption and efficient use of distributed renewable generation—including operational and forecast modeling.

Utilities such as Southern Company are finding near real-time asset analytics can be used with NMS to minimize outages. NMS can, for instance, gather temperature, loading, and operational history at device locations, use a device model to recalculate expected life in light of its operational history, and alter grid operations, such as dynamic ratings and load-transfers, in order to minimize negative consequences.

Utilities can automatically minimize the impact of outages using self-healing capabilities like Fault Location, Isolation, and Service Restoration (FLISR). First demonstrated with United Energy, Australia, FLISR reduces the number of customers affected by an outage by automatically sensing faults and circuit lockouts to identify and isolate the faulted circuit sections. It then restores power to all of the unfaulted circuit section’s affected customers by automatically switching them to adjacent sections of the line.

At San Diego Gas and Electric, NMS integrates AMI meter data to simulate what the circuit loading will be during the peak hours of the day and predict probable overload equipment or lines. Then NMS generates an optimal switching plan to relieve the overload by transferring loads to adjacent circuit sections with available capacity. Automated switching could be done with the click of a button, manual switching scheduled and dispatched.

In their VVO process, NMS calculates the amount of active and reactive power on a line. It then reduces the effect of the loss-producing reactive power by switching on devices like capacitor banks in locations close to the loads consuming the reactive power (e.g., electric motors, fluorescent lights). CVR is an extension of VVO used to fine-tune the end-use customer voltage to reduce demand, avoiding new generation resources.

NMS is turning today’s distribution grid into the smart grid of tomorrow by analyzing massive amounts of new data to optimize safe and reliable operations and customer interaction.

ORACLE

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PIKE ELECTRIC CORPORATION

Pike Electric CorporationHeadquartered in Mount Airy, NC, Pike Electric Corporation is one of the largest providers of energy solutions for over 300 investor-owned, municipal and co-operative electric utilities in the United States. The Company performs facilities planning and siting, permitting, engineering, design, installation, maintenance and repair of power and telecommunication delivery systems, including renewable energy projects. Pike is also a recognized leader in both storm assessment and inspection services, and storm restoration services. www.pike.com.

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MODERNIZING THE ELECTRIC GRID

Increasing demand and energy costs, driven by the uncertainty over carbon reduction requirements, an aging and increasingly expensive infrastructure, and the mandatory integration of renewable energy sources have challenged the electric power industry to explore every potential opportunity to improve energy efficiency and lower delivery costs to its customers. With the innovation of smart grid technologies that provide real-time monitoring and control, energy providers have a mechanism to maximize the efficiency of their grid, reduce generation costs, and improve the performance of their outage management system to better serve their customers. The immediate investment in smart grid equipment and a dedicated focus to volt/VAR optimization can yield long-term economic and operational savings by reducing future losses, improving reliability, and reducing demand and energy consumption during peak conditions and throughout the year.

Pike Electric Corporation has put together a turn-key solution to offer investor-owned utilities, independent power providers, public power, and electric cooperatives a seamless transition to a more efficient energy grid. Pike’s experienced team of engineers begins by reviewing GIS representations of each customer’s grid resources to develop a preliminary plan to improve its performance. A field verification study is performed to confirm conductor sizing, phasing, location of devices, and ensure loads are accurately modeled in the customer’s system. Finally, an extensive analysis is performed to provide recommendations and designs for the proper sizing and placement of smart grid communication devices, transformers, protective devices, and capacitor and regulator banks to balance the system load at the substation and improve the system’s voltage profile. This study also evaluates conductor size and phase balancing to maintain acceptable voltage levels during peak conditions and minimize line losses. Recommendations are cost-justified and engineered to deliver the most effective results, while following the operating and sectionalizing standards of each of our clients.

After the proper recommendations are in place and the construction work is designed and engineered, Pike’s construction team steps in to manage and carry out the installation and maintenance of the proposed resources. A leading energy service provider, Pike’s clients have counted on their experience and professionalism to build and maintain millions of miles of transmission and distribution lines since 1945. In any instance, Pike is capable of working with its customers to deliver a more reliable and efficient energy grid from generation to consumption. As an example, Pike worked with Progress Energy in their North and South Carolina regions on a 2.5 year volt/VAR optimization project and have conducted smaller pilot studies for Progress Energy in Florida and Duke Energy in North and South Carolina.

PIKE ELECTRIC CORPORATION

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PULSE ENERGY

Pulse EnergyFounded in 2006, Pulse Energy helps utilities to improve energy efficiency and customer satisfaction by enabling commercial clients to better understand and manage their energy consumption and providing a platform for utilities to collaborate with their commercial customers on energy efficiency.

A robust Energy Information Software (EIS) solution, Pulse distills value from the unrefined energy data being captured in advanced building automation and metering systems with unrivaled accuracy and ease of use because it is designed around the needs of utility efficiency program managers, energy managers, and executives.

With Pulse, utilities are able to promote energy intelligence, support efficiency objectives, meet regulatory requirements and improve customer satisfaction. www.pulsenergy.com.

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ENERGY INTELLIGENCE FOR COMMERCIAL CUSTOMERS

Pulse Energy helps utilities to improve energy efficiency and customer satisfaction by enabling C&I clients to better understand and manage their energy consumption. The firm has been working with BC Hydro to engage their C&I customer base since 2009, using its Energy Intelligence Software (EIS) to deliver actionable and targeted energy insight to enterprises of all sizes.

Large Commercial

BC Hydro’s PowerSmart program assists large commercial and portfolio building owners to retro-commission their buildings and helps them maintain and continually improve energy efficiency – an approach called “Continuous Optimization”. One key is the incorporation of utility sponsored EIS services to identify measures, provide continuous feedback on success, and ensure persistence of savings over time. Pulse Energy’s unique Pulse™ Adaptive Model drives an innovative measurement and verification approach that determines efficiency savings at a whole building level.

As several cohorts of buildings have moved through the program phases, the results have been strong:

■■ Early adopters of the program are showing 10% to 25% savings. Program forecasts are calling for an 8% to 12% average.

■■ There has been rapid uptake of the offer – over one third of all large commercial buildings in BC adopted the Continuous Optimization approach in the first three years.

■■ Through BC Hydro, Pulse Energy is engaged with every health care authority in the province, the three largest universities, and a significant portion of school districts.

Small and Medium Enterprise

Small and medium enterprise (SME) customers require a lighter-touch approach that provides quick, easy, and cost-effective engagement for a segment that has less time and budget for efficiency improvements. To serve this market, Pulse Energy and BC Hydro are using Pulse Check, a customer engagement platform designed specifically for SMEs. It collects, analyzes, and presents energy insight to users to drive energy savings through benchmarking and customized energy tips. Additional benefits are expected to include improved customer satisfaction, better relationships with SME customers, and an opportunity to promote relevant rebates and programs to specific customers. Applying principles of behavior change theory and data-driven micromarketing, key elements for this segment include:

■■ Using benchmarking to drive awareness by illustrating how SMEs compare to other businesses of the same type in the area.

■■ Empowering participants with actionable insight from personalized energy saving tips based on their own energy data and industry norms.

■■ Engaging users with an integrated multi-channel communications approach including email, web, and paper mailers, giving users different ways to learn about their energy use in a consistent, branded experience.

Pulse Energy expects to see an average of 1.5 – 3% energy savings across program participants in the first year.

PULSE ENERGY

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SCOTTMADDEN

ScottMaddenFounded in 1983, ScottMadden is a general management consulting firm providing independent and objective counsel and specialized business services to large corporations. ScottMadden provides a wide range of services and consulting approaches that support clients in the energy, entertainment, pharmaceuticals/healthcare, manufacturing, and high tech/communications industries, as well as the federal government attain their business goals along the continuum of strategic assessment to solution development to implementation and performance monitoring. www.scottmadden.com.

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SMART GRID PROJECT MANAGEMENT

When the DOE began issuing ARRA funds to support utility Smart Grid implementations, many companies used the opportunity to advance projects with proven technologies to improve the reliability and efficiency of the grid. Others used the funds to demonstrate new technologies and work to understand how they may ultimately improve the functionality of the grid. In most utilities, these programs spanned various departments including IT, Operations, Construction, Field Operations, and Finance.

ScottMadden worked with a number of the organizations that implemented these Smart Grid programs. In working with one large Northeastern utility, ScottMadden project managed a substantial two-part Smart Grid program which was partially funded by ARRA.

The first portion of the program was designed to further smart grid capabilities in electric distribution systems and included advanced meter infrastructure and associated distribution system automation and data utilization, piloting of energy storage applications, electric vehicle charging, facility functionality, and electric grid stability applications to help facilitate the expanded penetration of renewable energy resources. This suite of applications and functions was designed to use alternative resources to help improve the functionality of the T&D system. Visualization of the various resources was another important part of the demonstration.

The second portion of the program focused on accelerating multiple projects in distribution automation, enhanced SCADA systems, communications, and the associated field work. The work required coordination amongst multiple departments and geographic

organizations and focused specifically on improving the reliability of the T&D system with proven technologies.

Working closely with subject matter experts, ScottMadden developed the detailed project plans for all the work streams and wrote project execution plans. We assisted in the development of the Smart Grid metrics and benefits plans and the creation of models to support Earned Value Management. We developed the project management protocols for nearly 20 project teams to manage issues, provide status reporting, manage schedules, forecast manpower, and provide cost analysis and forecasting.

These efforts are well on their way to improving the reliability of our client’s system and providing insights into the ways in which innovative technologies will benefit them in the future.

SCOTTMADDEN

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SENSUS

SensusSensus is a leading utility infrastructure company offering smart meters, communication systems, software and services for the electric, gas, and water industries. Sensus technology helps utilities drive operational efficiency and customer engagement with applications that include advanced meter reading, data acquisition, demand response, distribution automation, home area networking and outdoor lighting control. Customers worldwide trust the innovation, quality and reliability of Sensus solutions for the intelligent use and conservation of energy and water. Learn more at www.sensus.com.

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IMPROVING GRID OPERATIONS

In an effort to enrich NV Energy’s smart grid network and prepare it for tomorrow’s growing demands, the utility continues to evaluate ways to improve the network’s reliability, capabilities, and expanding bandwidth needs. Additionally, the utility wants to provide a cost-effective and sustainable system for its customers for years to come. As a part of the American Recovery and Reinvestment Act of 2009, the U.S. Department of Energy granted $4.5 billion for smart grid investments. NV Energy received $139 million of this funding to launch its NVEnergize project.

In 2010, NV Energy chose Sensus to be its utility communications network partner for the NVEnergize smart grid project. The Sensus FlexNet multi-application, two-way wireless communications system is based on open standards, interoperability, and Federal Communications Commission- (FCC)-licensed spectrum. Reliability, meter accuracy, and applications such as remote connect/disconnect, DR, and distribution automation were key factors in choosing the Sensus FlexNet network.

Sensus has more than 15 million smart endpoints deployed at more than 300 electric, gas, and water utilities in North America. As part of NVEnergize, Sensus and NV Energy will deploy approximately 1.4 million smart meters by the end of 2013, providing increased service reliability and operational and energy management benefits for its customers. More than 1.3 million smart endpoints, which include 156,000 gas modules, have already been deployed encompassing 98 percent of Nevada’s population.

In addition to Sensus testing all meters before installation, NV Energy tests all meters again and works with the University of Nevada, Reno to conduct independent lab tests on the meters to confirm they meet ANSI accuracy standards.

Consumer participation in the program has been strong, with approximately 50 percent of account holders doing business with NV Energy through their MyAccount web portal, and NV Energy is already realizing the anticipated cost-benefits of FlexNet within the project, including:

■■ Eliminating nearly 17 million manual meter reads.■■ Avoiding more than one million truck rolls per year by utilizing remote connect/

disconnect.■■ Net operational annual savings of approximately $25 million.

Although the installation of meters will be completed this year, Sensus and NV Energy will continue their efforts to enhance cost savings and benefits for Nevada consumers through changes to the smart grid network. Future operational and customer benefits include an improved awareness of system reliability by integrating outage and restoration data with outage management systems and processes. NV Energy will realize improved asset utilization when AMI data is integrated with operations and distribution planning tools, including an expansion into distribution automation.

SENSUS

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SIEMENS

SiemensSiemens Corporation is a U.S. subsidiary of Siemens AG, a global powerhouse in electronics and electrical engineering, operating in the industry, energy, healthcare, and infrastructure & cities sectors. For more than 165 years, Siemens has built a reputation for leading-edge innovation and the quality of its products, services and solutions.

With 370,000 employees in 190 countries, Siemens reported worldwide revenue of approximately $102 billion in fiscal 2012. Siemens in the USA employs approximately 60,000 people throughout all 50 states and Puerto Rico.

Siemens’ Energy Sector enables customers to generate, transmit, and distribute electrical power at the highest levels of efficiency. Siemens also helps customers produce, convert, and transport the primary fuels oil and gas. Siemens offers worldwide manufacturing know-how, products, solutions and key components spanning the entire energy conversion chain. Siemens Energy employs 86,000 worldwide. www.siemens.com.

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INTEGRATING LARGE-SCALE ENERGY MANAGEMENT SYSTEMS

The PJM Interconnection (PJM), North America’s largest transmission grid operator, has placed into production the world’s most advanced energy management system (EMS) – the PJM Advanced Control Center program (AC2). AC2 integrates state-of-the-art, large-scale EMS and real-time market pricing systems using a unique shared architecture integration platform.

The AC2 program employs the Siemens Spectrum Power™ EMS as well as Siemens synchronization systems running simultaneously at two different sites, with each site fully functional and capable of assuming control of the grid, either independently or combined as a single virtual control center. PJM is the only grid operator in North America, and one of the few worldwide, to have a “dual-primary” control center configuration. The AC2 program, through these dual control centers, better ensures reliability and the uninterrupted operation of markets if functionality is lost at either center. A web-enabled user interface framework provides situational awareness, with capabilities for advanced visualization of data and system information.

Smart Grid Breakthrough Promotes Security and Protection

This is a breakthrough for grid operators around the world, proving that innovative IT technology, such as a service oriented architecture, can be adapted to real-time, high-performance, mission-critical environments for the smart grid. Siemens delivered its Information Model Manager (IMM) as a common information model (CIM)-compliant and model-driven integration platform. PJM employs the IMM to manage its diverse set of EMS, market management systems, and legacy systems that consume the system model. This unifying approach allows for improved productivity, accuracy, flexibility, and innovation while protecting PJM’s IT investment.

From the beginning of the system design, PJM sought to integrate embedded security controls, scalability, and flexibility into a new generation of control systems. That led PJM to the idea of a new Shared Architecture platform so their systems could easily grow with their members, adapt to new technologies, and invite innovation.

Open Architecture Enables Rapid Integration

This open, modern architecture, built on an enterprise services bus (ESB), enables the rapid integration of traditional utility applications and emerging smart grid applications, providing utilities flexibility and choices that had previously been unavailable due to legacy control center application investments. Utilizing a shared architecture enabled PJM to deploy new EMS and meter management system (MMS) applications while leveraging existing legacy applications that will be replaced consistent with planned technology life cycles, thereby avoiding unnecessary reinvestment and risk. This proven, innovative approach also promises reduced application migration risk while increases investment protection, enabling faster innovation cycles throughout the energy industry.

SIEMENS

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SIMPLE ENERGY

Simple EnergySimple Energy uses social networks and game mechanics to motivate people to save energy, making it social, fun, and simple.

Simple Energy works with utilities to leverage the Simple Energy Customer Engagement Platform to engage customers and deliver measurable and verifiable energy efficiency, demand side management, and smart grid results. They do this by providing customers compelling motivation – leveraging leading behavioral science and game mechanics delivered on the technology platforms people use most – social networks, web, email, and mobile. utilities.simpleenergy.com.

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REAL-TIME COMMUNITY AND CUSTOMER ENGAGEMENT

National Grid is utilizing Simple Energy’s leading customer engagement platform as the centerpiece of its novel approach to customer engagement in its Worcester pilot. This community-centered, cross-platform approach will be used to drive customer engagement, energy efficiency, dynamic (critical peak) pricing, and demand reduction. Key platform features include:

■■ Customer engagement portal with real-time smart meter data insights and motivation, real and virtual rewards, and Facebook integration;

■■ Community level competition where individuals can support organizations by saving energy and reducing peak demand at home; and

■■ Multi-channel messaging approach to serve customers on the technology platforms they prefer – Web, Email, Print, Mobile, Text, Voice (integrated voice response, aka IVR) and Social.

The customer energy portal will allow participating Worcester households to receive real-time information on their energy usage and targeted feedback on how they can manage their energy use effectively. Additionally, participants are scored on a daily basis in comparison to their friends and neighbors on their ability to save energy against their baseline usage. This feedback helps customers compare and better understand their usage characteristics over time in addition to providing added motivation.

In demonstrating National Grid’s “here with you, here for you” community promise, the Worcester pilot will include key community organizations as partners. In addition to playing a role in its broader education and outreach strategy, featured organizations will also be participating in a community competition. Customers can choose a partner organization to support and compete on behalf of this organization. Households’ energy savings, calculated from their smart meter data, will be used to create a dynamic community competition. The top organizations will receive prizes for motivating residents to compete and save energy at home.

Customers will be empowered to manage their energy use and receive targeted information from communication channels of their choosing, including a web portal, emails, printed reports, a mobile application, SMS texts, IVR calls, and via a Facebook application and messaging. Valuable, timely information, tested to drive proactive customer action will be universally available. This comprehensive messaging strategy will enable broader customer participation and deepen National Grid’s relationship with its customers and its community.

Simple Energy and National Grid are looking forward to meeting National Grid’s goals for energy efficiency, critical peak pricing, and demand reduction through this innovative community-based engagement approach.

SIMPLE ENERGY

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THINKECO

ThinkEcoThinkEco (New York, NY) is a technology company that offers a patented cloud-based energy efficiency and demand response platform to utilities. In addition to offering turnkey program management services, ThinkEco conducts custom R&D projects spanning hardware and software so that its utility partners can be equipped with solutions that best fit their markets’ needs. www.thinkecoinc.com.

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CUSTOMER-DRIVEN DR

ThinkEco has partnered with Con Edison since 2010, working with its R&D and energy efficiency groups. At Con Edison’s request, ThinkEco developed a custom demand-response product (called the modlet smartAC) for use with room air conditioning units (RACs), so that NYC’s 6+ million RACs may be remotely cycled during times of peak demand. For end consumers, the ThinkEco modlet smartAC solution is a do-it-yourself product that lets them control their RACs from their smartphone and check on their room temperature from anywhere. In this way, the modlet smartAC solution provides value to both the utility and the end consumer.

Customer-Side Solution

After the modlet smartAC was developed, ThinkEco served as Con Edison’s implementation contractor to launch the product into the market through a residential DR pilot. ThinkEco provided the full suite of services: marketing and recruitment, fulfillment and logistics, customer service, demand response implementation, project management, and M&V. The pilot was named coolNYC.

Scale: In 2011, the pilot spanned 500 RACs. In 2012, the program was expanded to 10,000 RACs after the New York State Public Service Commission (PSC) approved an expanded budget based on 2011 M&V data and a positive TRC. In 2013, the program was again approved by the PSC to double in size, based on 2012 TRCs.

Results: As desired, coolNYC successfully distributed 10,000 units in NYC in 2012, with a heavy emphasis on Brooklyn and Manhattan. Five DR events were conducted in 2011; four in 2012. The average demand reduction across all nine events was 25.5%, with an average RAC load of 1,122W, demonstrating significant peak demand shaving. 95% of surveyed customers cited that they wanted to participate in coolNYC the following year, indicating very high customer satisfaction.

Awards: In 2013, CoolNYC has recognized by the Association of Energy Service Professionals (Residential Program Design, and Pricing and Demand Response), following on the heels of the 2012 Peak Load Management Alliance award in Innovative Marketing.

Grid Operations

Post super-storm Sandy, ThinkEco and Con Edison are expanding application of the ThinkEco modlet smartAC technology to assist with grid operations. By monitoring the load on pole-top transformers and doing more targeted DR using the modlet smartAC in corresponding customer homes, the hope is to demonstrate over the coming summer that (a) grid operations can be improved in certain neighborhoods, and (b) faster power status verification can be enabled in the event that there is an outage.

Because modlets are essentially affordable plug-level meters with load control capabilities, and the Con Edison territory only has few smart meters installed, ThinkEco and Con Edison believe that there is potential to use modlets to make the grid smarter and enhance grid reliability within Con Edison neighborhoods. For this reason, Con Edison refers to this project as the Smart Block Study.

THINKECO

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UTILITY, INC.

Utility, Inc.Utility, Inc. manufactures mobile resource management hardware and software as a service that allows utilities to effectively command, control, and support mobile field operations. Utility’s solutions deliver real-time access to virtually any mobile asset, providing a unified operating picture for safely locating, tracking, and managing all aspects of mobile field operations. Utility brings it all together in one cost-effective, enterprise-level view, showing the location and status of all mobile assets to personnel. www.utility.com.

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HURRICANE SANDY OUTAGE MANAGEMENT AND STORM RESTORATION

During Hurricane Sandy, Central Hudson Gas & Electric had 125,000 customers with loss of service. Within 5 days, Central Hudson had restored service to over 90% of customers who had an outage. The AVaiL software and Rocket vehicle wireless router technology from Utility, Inc. played a big part in these restoration efforts. By having field crews, work orders, and electric network assets displayed on one consolidated, real-time map available to dispatchers in the central office, as well as on field crew laptops out in the field, Central Hudson was able to restore power to customers much faster than some other New York utilities. Central Hudson was also much better able to keep customers informed about when their power would be restored.

Utility’s Rocket Vehicle Router is installed in approximately 300 Central Hudson vehicles, providing secure Wi-Fi connectivity for Central Hudson field crews. The Rocket automatically switches between Wi-Fi, 3G, and 4G LTE cellular networks to always provide field crews with the highest-speed data connectivity possible and seamlessly interfaces with the latest generations of GPS and navigation mobile applications.

“The initial roll-out was excellent, probably one of the best roll-outs we’ve done,” said Tim Scott, Director of Business Processes for Central Hudson. “From the Rocket side of things, having that reliable connection is invaluable. In order for our crews to do their work, they need a connection to our network. The Rocket provides a reliable and secure connection.”

Central Hudson also integrated Utility’s AVaiL secure mapping software with their legacy work management system. Work tickets and customer ESRI GIS data layers show up on the AVaiL map. Crews and dispatchers can see orders and assets on the AVaiL map.

“The GPS tracking and history has proven itself quite useful,” explained Scott. “The ability to have the assets on the map and the location with the turn-by-turn directions—they all feed together, making the crews more productive in the field and respond to emergencies faster.” Central Hudson now has a 99.7% on-time arrival rate on appointment orders and can respond more quickly in the event of an outage.

The Rocket, combined with an optional cellular booster, helps fill in cellular “dead spots” in the Catskill Mountains where Central Hudson never had reliable coverage before. Rockets and cell boosters increased coverage from 93% to 98.7% of the Central Hudson service territory.

Central Hudson has the ability to remotely manage their Rockets using Utility’s Rocket Configuration Management (RCM) software, and can push updates and configuration changes “over the air” without ever having to go touch a vehicle.

With Rockets and AVaiL mapping, data communications to central office systems “just works”. Central Hudson field crews have reliable information so they can focus on doing their work efficiently, effectively, and safely. And get service restored to Central Hudson customers as fast as possible.

UTILITY, INC.

IEE is an Institute of The Edison Foundation focused on advancing the adop-tion of innovative and efficient technologies among electric utilities and their technology partners that will transform the power grid. IEE promotes the sharing of information, ideas, and experiences among regulators, policymakers, technology companies, thought leaders, and the electric power industry. IEE also identifies policies that support the business case for adoption of cost-effective technologies. IEE’s members are committed to an affordable, reliable, secure, and clean energy future.

The Edison Foundation is a 501(c)(3) charitable organization dedicated to bringing the benefits of electricity to families, businesses, and industries worldwide. Furthering Thomas Alva Edison’s spirit of invention, the Foundation works to encourage a greater understanding of the production, delivery, and use of electric power to foster economic progress; to ensure a safe and clean environment, and to improve the quality of life for all people. The Edison Foundation provides knowledge, insight, and leadership to achieve its goals through research, conferences, grants, and other outreach activities.

IEE: Innovation, Electricity, Efficiency 701 Pennsylvania Avenue, N.W. Washington, D.C. 20004-2696 202-508-5440

www.edisonfoundation.net/iee