Welcome to Level(3)

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Stronger Connections. Newer Possibilities

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Creating business value through a consistent customer experience

Dustin Puccio

Account Director

13 Years Telecom Experience

Enterprise Accounts & Healthcare

Introduction

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Creating business value through a consistent customer experience

LEVEL 3 INTRODUCTION

PRODUCT PORTFOLIO

LEVEL3 NETWORK

CUSTOMER EXPERIENCE

THE LEVEL 3 DIFFERENCE – WHY LEVEL 3

Agenda

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ContentEnterprise WholesaleGovernment

Our Customers

About Level 3 Communications

• Established in 1997

• Pro forma annual revenue of $6.3 billion

• Fortune 600 company with more than 10,000 employees

• More than 450 markets over 45 countries

• Comprehensive portfolio of voice, WAN and cloud services

• Level 3 acquisition of Global Crossingcompleted in October 2011

• Delivering global solutions to enterprise, content, government and wholesale segments

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Creating business value through a consistent customer experience

The Solutions You Want.We provide the key IP communications, managed network and IT infrastructure solutions your business needs to accelerate performance, control costs and simplify operations.

The Support You Need.With Level3 you’re not just buying cutting edge technology; you’re getting the people behind it. We provide a dedicated account team, expert solutions engineers, and online tools to ensure a consistent and superior customer experience.

The Performance You Expect.We’ve built one of the most advanced global networks with the performance, reliability and scalability your business requires that is in the places you need us to be.

Building Stronger Connections

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Comprehensive Portfolio of ServicesService and network capabilities to enable business applications

Video Services

Content Delivery Network (CDN)

Vyvx® Solutions

Data Services Voice Services

SIP Trunks

ISDN-PRI / Digital Trunks

VoIP Enhanced Local

Toll Free Dedicated

Audio, video and web conferencing

Internet Access

MPLS / IP VPN

Ethernet Private Line

Virtual Private LAN Service

Wavelength

Access Solutions

Managed Router

Managed Security

WAN Optimization

Data Center Colocation

Dark Fiber

Managed / Value-Add Services

SIP Trunking / Unified Communications | IP Convergence | Video Communications | Smart WAN

VoIP Migration | Data Center Connectivity | Security | Low Latency

Business Continuity / Disaster Recovery | Cloud Computing | Contact Centers | Website Acceleration

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The Level3 NetworkConnection to more than 45 countries

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End-to-End Global NetworkOne of the world’s most advanced IP networks

Presence:

• Services reaching 5 continents

• Network reach

North AmericaLatin America

Europe

Middle East

Africa

Asia Pacific

Core Network:

• ~ 100,000 intercity miles

• ~30,000 metro route miles

• More than 450 markets

• More than 45 countries

First carrier to deploy global MPLS

First global provider with IPv6 natively deployed

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The Customer ExperienceService Matters Most

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Industry-leading Customer ExperienceDedicated team of resources focused on your business needs

Level 3’s Online Support Tools are available to assist you anytime you need it

Customer Portal | Service Level Agreement | Strategic Alliances / Partners

Your Business

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State-of-the-Art Customer PortalsProviding the convenience, control and confidence necessary to manage your network

• End-to-End Visibility:From order management to service issues tracking, our online tools offer a comprehensive view of your services.

• Network Management:The simplified network management tools within the portals can be accessed 24 x 7, including an interactive network map.

• Convenient and Secure Billing:You can easily and securely view, pay and analyze your invoices online, and submit and manage billing inquiries and disputes.

• Robust Reporting:Available in real-time or near real-time, you can view, export, and analyze network performance, usage, utilization, CDRs and other data for your services using standard and custom reports.

CONVENIENCEAnytime, anywhere access; efficient, faster, fewer clicks

CONTROLWhat you want, when you want it, how you want it

CONFIDENCEReliable and secure,

a solution you can depend on

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The Trusted ProviderLevel 3 provides telecommunications services to business, content, wholesale and government customers including:

• 9 of the top 10 U.S. banks

• 9 of the top 10 U.S. cable providers

• Top U.S. broadcast networks

• 9 of the top 10 U.S. Internet service providers

• 9 of the top 10 carriers in Europe

• 4 out of 5 of the top U.S. wireless service providers

• Largest social networking sites

• More than 200 U.S. federal agencies and divisions

• 18 of the world’s top 20 telecom carriers

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Why Level3?

The Solutions You Want.

Comprehensive IP communications, managed network and IT infrastructure solutions.

The Support You Need.

Our employees are passionate about providing the best customer experience.

The Performance You Expect.

Our network has the proven performance, reliability and reach to support the needs of the most demanding businesses.

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Small enough to know we need our customers

Large enough to provide to provide the breadth and depth of an unparalleled network in the marketplace