Debasish Mukherjee Regional Director India & SAARC Welcome to India Partner Summit , Colombo
Debasish Mukherjee
Regional Director India & SAARC
Welcome to India Partner Summit , Colombo
A BIG Thank you !
Innovation to conversation…
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Through June, the average SonicWall customer was hit by
79 MALWARE ATTACKS per day
Ransomware attacks so far in 20183X
Number of phishing attacks the average SonicWall
customer faced in 1H 2018
2,033
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SonicWall Security CenterWORLDWIDE ATTACKS – LAST 24 HOURS
Did you know?From Jan. through Oct. 2018, the average SonicWall customer faced:
SonicWall Security CenterWORLDWIDE ATTACKS
• 21,892 malware attacks (+44% over 2017)• 680 ransomware attacks (+117%)• 18.6% of malware using non-standard ports (+23%)• 7.7 million intrusion attempts (+45%)• 1,029 encrypted threats (+62%)• 93,816 web app attacks (+108%)• 3,238 phishing attacks • 328K new attack variants (1,095/day) detected by Capture ATP • 52K+ never-before-seen attack variants identified by RTDMI
Did you know?From January to September, the average SonicWall customer faced:
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SonicWall Security CenterWORLDWIDE ATTACKS – LAST 24 HOURS
• 20,136 malware attacks (+54% over 2017)• 623 ransomware attacks (+108%)• 6.87 million intrusion attempts (+49%)• 881 encrypted threats (+56%)• 2,931 phishing attacks • 289K new attack variants (1,068/day) detected by Capture ATP • 39,280+ never-before-seen attack variants identified by RTDMI • 22% of file based malware download attempts used non-standard ports
Total Attacks Worldwide• 8.48 billion malware attacks, (+54%)• 262 million ransomware attacks (+108%)• 2.89 trillion intrusion attempts (+49%)• 2.00 million encrypted attacks (+73%)
Did you know?From January to August, the average SonicWall customer faced:
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SonicWall Security CenterWORLDWIDE ATTACKS – LAST 24 HOURS
• 18,474 malware attacks (+70% over 2017)• 567 ransomware attacks (+108%)• 6.1 million intrusion attempts (+54%)• 811 encrypted threats (+73%)• 2,668 phishing attacks • 235K new attack variants (980/day) detected by Capture ATP • 27,600+ never-before-seen attack variants identified by RTDMI • 24.8% of file based malware download attempts used non-standard ports
USA• 4.22 billion malware attacks (+121%)• 79 million ransomware attacks (+57%)• 1.40 trillion intrusion attempts (+67%)
Germany• 304 million malware attacks (+119%)• 9.71 million ransomware attacks (+244%)• 91.1 billion intrusion attempts (+27%)
UK• 472 million malware attacks (+130%)• 4.12 million ransomware attacks (-62%)• 120 billion intrusion attempts (+58%)
India• 298 million malware attacks (+63%)• 2.25 million ransomware attacks (+36%)• 106 billion intrusion attempts (+44%)
Business Impact
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$11.5BTotal cost of
ransomware
to businesses
forecasted for 20191
$3.9MAverage
total cost of a
data breach2
22% Businesses attacked
by ransomware that
suffered a stoppage3
$12.5BGlobal losses due to
business email
compromise scams
as of May 20184
1 Cybersecurity Ventures, 2017
2 Ponemon Institute, IBM, 2018
3 Malwarebytes, 2017
4 FBI, 2018
Our Vision: Automated Real-time Breach Detection and Prevention
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Ransomware
Fileless Malware
Encrypted Malware
Cryptojacking
Malvertising
Phishing
Any VehicleEmail, Browser, Apps, Files
Any TrafficEncrypted, Unencrypted
Any NetworkWired, Wireless, Mobile, Cloud
Any DevicePC, Tablet, Phone, IoT
Inspect all SSL/encrypted traffic
Machine learning
Multi-engine, CPU-tracking cloud sandbox
Block files until a verdict is rendered
Integrated security platform (firewall, endpoint, wireless, email, CASB, Wi-Fi)
Security center (SOC)
Product Innovation: Q4 CY17 to Q4 CY18
Sonic OS 6.5.1
Virtual
FirewallCapture
Security
Center
Analyzer 2.0
Cloud Analytics
High-end Network
Security Appliances
SonicOS 6.5.2
Email Security 9.2
Cloud App
Security
Capture Client 1.5
Secure Mobile Access
Access
SonicWave APs
NSa 2650
SMA 12.1 SonicOS 6.5GMS 8.4
Cloud Management
Mid-Range Network
Security Appliances
New Lines of Code (M) New Products
+
+
Accelerating Product Innovation – November 2018 Launch
GMS 8.7 Zero-
Touch
Deployment
TZ300P / TZ600P
Capture Security
Center Risk
Meters
Secure SD-WAN
Web App Firewall
2.2
NSv Hyper-V /
Azure / AWS
CLOUDSECURITY
Next-gen
Firewalls
Cloud/SaaS IoTEmail SecurityMobile
Endpoints
Wireless
APs
THREAT DETECTION & PREVENTION MANAGEMENT REPORTING / ANALYTICS
SonicWall Automated Real-Time Threat Detection & Prevention: JAN-OCT ‘18
NGFWDPI for
TLS/SSL
Capture
ATP Sandbox
Real-Time Deep
Memory
Inspection
Capture
Client
So far this year,
SonicWall
stopped 9.2
billion malware
attacks, an
increase of 44%
over 2017
69% of Internet
traffic was
encrypted YTD
~2% of
malicious files
were unknown
RTDMI finds
50% more new
threats
Capture Client
provides
rollback for any
malware that
makes it
through
Policy, compliance
and enforcement
with shared
intelligence
Why we are
different:
High security efficacy,
machine learning
algorithms
High
performance
patented RFDPI
Multi-technology,
block until verdict,
deep learning
Ultra-fast, catches
never-before-seen
attacks
Shared
intelligence,
rollback
52K+ new
attack variants
found since
Jan’18
1,095 new
threats identified
/ day1,029 encrypted
threats /
customer
21.9K malware
and 680ransomware
attacks /
customer18.6% of
malware used
non-standard
ports
Security
Comprehensive
inbound/outbound
protection
3,238 phishing
attacks /
customer
Defense in Depth with the SonicWall Platform
Defense in Depth with the SonicWall Platform
YTD, there have been 2,033phishing attacks on the average SonicWall customer
Defense in Depth with the SonicWall Platform
Since January, there have been 14,236 malware attacks on average per SonicWall customer (+102%)
Defense in Depth with the SonicWall Platform
Since January, 70% of Internet traffic was encrypted and there were 623 encrypted threats per customer on average hidden in that traffic (+95%)
Defense in Depth with the SonicWall Platform
~2% of malicious files are unknown and 133K new threats were found by Capture ATP this year (739/day)
Defense in Depth with the SonicWall Platform
The RTDMI engine finds 50%more zero days than competing sandboxes. 12,300+ never-before-seen threats detected by RTDMI YTD.
Ultra-fast, catches never-before-seen attacks
Capture Client
SonicWall Capture Client
Policy, compliance andenforcement with rollback capabilities
Shared intelligence, rollback
Capture Client
SonicWall Capture Client
Policy, compliance andenforcement with rollback capabilities
Shared intelligence, rollback
Wireless Connectivity
Support Services - Improvements from July 2017 to Oct. 2018
• Monthly Service Reviews – CEO-driven
• Enterprise Support Model
• Strategic Support Calls
• Pareto Analyses by Product
• Top Accounts
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Support Improvements (YoY)
• 40% reduction in customer call abandon rate.
• 48% reduction in calls average speed of answer.
• 50% decrease in avg days cases are open
• 97% positive article rating (Knowledge Base).
• eSupport improvements – 10:1 to 15:1
© Copyright SonicWALL
India Support: Accomplishments during this year
Hired 62 Engineers
Significant reduction in the attrition rate to ~6% in 2018
Training: 320+ Hours of Training provided (NPI, Refresher, Non-Technical ..)
© Copyright SonicWALL
Support Call/Case Volume: Bengaluru Support Team handles
majority of the Global Support Cases across all the product lines
India Support: Accomplishments during this year
Collaboration: Increased collaboration with Engineering, PM, Sales,
IT and other cross functional teams
OSAT/NPS scores: Consistently higher OSAT/NPS scores
OSAT & NPS
Customer Satisfaction Scores – India
OSAT – Overall Satisfaction, NPS – Net Promoter Score, CVA – Customer Value Add
IndiaMonth OSAT NPS CVA Count
Jan 92% 92% 95% 29
Feb 83% 83% 84% 29
Mar 93% 97% 94% 18
Apr 91% 90% 90% 27
May 94% 93% 94% 23
June 96% 95% 93% 46
July 90% 85% 91% 51
Aug 88% 87% 86% 53
Sept 91% 88% 89% 29
Oct 93% 89% 92% 60
92%
83%
93%91%
94%96%
90%88%
91%93%
92%
83%
97%
90%
93%95%
85%87%
88%89%
95%
84%
94%
90%
94%93%
91%
86%
89%
92%
29 29
18
2723
4651 53
29
60
0
10
20
30
40
50
60
70
75%
80%
85%
90%
95%
100%
Jan Feb Mar Apr May June July Aug Sept Oct
CSAT Scores India
India OSAT India NPS India CVA India Count
Go-to-Market Evolution (India & other SAARC countries)
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SMB Enterprise
The SonicWall Automated Real-time Breach Detection and Prevention Platform
Govern
ment
Dis
trib
ute
d
Ente
rprise /
Reta
il
Education
SonicWall Direct Touch
100%
Channel/
MSSP
100%
Channel/
MSSP
SonicWall Distributors
SecureFirst / Enablement /Ease of
Doing Business
Products / Pricing / Promotions
India Business Updates
• Surpassed Revenue objectives for Seven straight quarters FY18Q1 to Fy19Q3
• 600+ partners enrolled in Secure First Partner Program since Launched
• India become number one country within APJ region by rev contribution
• Large deals won Smart City, E-Gov, State police, Min of Health & Education sectors
• Introduced Managed Security Services for India with Brightstar
• Launched Professional services program
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Call to action
• Ensure, your sales and marketing are able to tell our new Platform sales
story!
• Focus on the Platform story, Single Pane of Glass vs. multi—
management tools, Zero touch deployment, SD WAN & distributed
environment.
• Move from transaction to Customer lifecycle management
• Huge opportunities in Enterprise with Email Security, Capture Client
• Convert your Win into Case Study
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Thank you &
lets Win
together !!