Welcome to Chelsea Football Club · • Chelsea FC is a Living Wage employer, as the official catering partner Levy Restaurants UK will be paying the published Living Wage rate by

C H E L S E A F O O T B A L L C L U B

S T A F F G U I D E

S E A S O N 2 0 1 6 / 1 7

Welcome to Chelsea Football Club

P A P E R W O R K

Please fully complete all pages in

your workbook and bring to the

collection table.

A G E N D A

• Paperwork

• Ice Breaker

• Domestics

• Meet the team

• Conduct at Chelsea FC

• Booking in for work

• Reward and Recognition

• TDD Training

• Lunch

• Team energiser

• Skills workshop

H O R R I B L E B O S S E S

Nice people really…

Michalis Fragkiadakis

General Manager

Ben Burton

Deputy General Manager

Orla Allen

HR & People

Operations Manager

John Slater

Finance Business

Partner

Luke Powell

Hospitality Operations

Manager

Chris Garrett

Executive Chef

Navjeet Daine

Head of Concessions

James Nolan

Venue Operations

Manager

S T A F F I N G

The dream team…

Konstantinos Troupis

Deputy People Operation

Manager

Ahmed Elmi

Staffing Manager

Gabriella Mitic

Staffing Manager

H E A L T H & S A F E T Y

A C C I D E N T S

12

15

1

2

4

5

Cuts burns Bruising manual handling slips/trips contact with object

Matchday Accidents

A C C I D E N T S

8

924

Concessions Culinary Hospitality

Accidents by area

C O N D U C T

• Security Procedures

• Fire safety

• Behaviour

• Smoking

• Media Policy

• Area of work

• Respect our neighbours

B O O K I N G

Booking in for work• You will receive a text message The text will contain a reference code and the date of

the event, reply with only the code to confirm your attendance.

What to do if you can’t work

• Call the staffing team as soon as possible. Ensure you speak to someone

• You need to give us at least 24 hours notice.

• Do not reply/send a text cancelling

• You can send an e-mail but in a timely fashion.

• No Shows & Late Cancellations. The 3 strike rule we take into account other venues and previous seasons

T H E P E R K S

Reward & RecognitionGreat Pay rates

• Chelsea FC is a Living Wage employer, as the official catering partner Levy Restaurants UK will

be paying the published Living Wage rate by 1st July 2017

• Second incremental increase to the phased approach is now live £9.07 minimum for all

stadium staff

Staff feeding

• You will always be provided with a meal

Levy Legend

• Do something above and beyond and be nominated for a Levy Legend award – all monthly

winners receive £50 gift vouchers

• Nominate your colleague when you see something great!

Matchday Incentives

• Be a star performer and your manager will reward you!

T H E P E R K S

Useful contacts

Hospitality – 02079152233 – Konstantinos Troupis

[email protected]

Concessions – 02079152954 – Ahmed Elmi

[email protected]

Non Match day work – 02079152943 – Gabriella Mitic

[email protected]

A N Y Q U E S T I O N S ?