Welcome Welcome to to Bigston Corporation Bigston Corporation U.S.A. U.S.A. Quality Refurbishing Solutions Quality Refurbishing Solutions for the Electronics for the Electronics Industries Industries for 30 years for 30 years ISO-9001 : 2000 ISO-9001 : 2000
Welcome to Bigston Corporation U.S.A. Quality Refurbishing Solutions for the Electronics Industries for 30 years ISO-9001 : 2000. An Idea …………. - PowerPoint PPT Presentation
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Quality Refurbishing SolutionsQuality Refurbishing Solutions for the Electronics Industriesfor the Electronics Industries for 30 yearsfor 30 years
ISO-9001 : ISO-9001 : 20002000
An Idea …………..An Idea ………….. Rely on Eternal Wisdom to guide us in cultivating Rely on Eternal Wisdom to guide us in cultivating
quality relationships, conducting successful business quality relationships, conducting successful business ventures, and fulfilling valued commitments to our ventures, and fulfilling valued commitments to our customer, suppliers, team members, and community.customer, suppliers, team members, and community.
Create consistent and complete customer satisfaction Create consistent and complete customer satisfaction built on quality workmanship and effective business built on quality workmanship and effective business practices. Share the rewards of business success with practices. Share the rewards of business success with those whose teamwork and synergy created that those whose teamwork and synergy created that success. success.
Achievements ……….Achievements ………. 19721972 Bigston Corp. U.S.A. is established sales office in Rosemont IL. as a Bigston Corp. U.S.A. is established sales office in Rosemont IL. as a
subsidiary of Bigston Japan. subsidiary of Bigston Japan. 19821982 Established Bigston as an Independent US Corporation as service company. Established Bigston as an Independent US Corporation as service company. 1987 1987 Established our satellite operation in Romeoville IL (current) and Bensenville IL. Established our satellite operation in Romeoville IL (current) and Bensenville IL. 19881988 Move to present Elk Grove , IL facility at 1590 touhy Avenue. Move to present Elk Grove , IL facility at 1590 touhy Avenue. 19911991 Developed and introduced on-line computerized Service Processing System as Developed and introduced on-line computerized Service Processing System as
Elk Grove facility.Elk Grove facility. 19951995 Expanded the Elk Grove facility from 45,000 SQF to 65,000 SQF. Expanded the Elk Grove facility from 45,000 SQF to 65,000 SQF. 1997 1997 Commemoration of our silver anniversary - 25 years of business. Commemoration of our silver anniversary - 25 years of business. 19991999 Established Bigston Information Technologies Inc. Established Bigston Information Technologies Inc. 20002000 Certified ISO-9002 from UL. Certified ISO-9002 from UL. 2000 2000 Bigston de Mexico is established in Reynosa. Bigston de Mexico is established in Reynosa. 20012001 Bigston Information Technologies has succeeded getting contract with Komatsu Bigston Information Technologies has succeeded getting contract with Komatsu
for their Manufacturing controls using wireless computing technologies.for their Manufacturing controls using wireless computing technologies.
The OrganizationThe Organization
Bigston Corp. U.S.A.
Mary McMahon
CFO / G. Adm
ISO / QA Dept
Odie CarlosManager
Quality Assurance
Customer Service DeptCanon CS
Janis SwindlarManager
CS Operation
OmronBlood Pressure Unit
CanonCamera / Copier / Calc
SharpFaxphone / TV
SONYPlaystation
Elk Grove OperationRefurbish
Robert De La CrutManagerOperation
Pete KagaDirector
ProductionElk Grove
TV, Camcorder,Organizer, Calculator
DVD, VAC, AIR
Sharp ElectronicsIn-house Operation
Gary Gonzalesasst.Manager
Operation
Mike ShimomaDirector
ProductionRomeo Ville
Paul OhmaePresident
Kim SekiguchiChairman
Bigston MIS Dept
Norm Plummer President
Bigston I. T. Inc.
President
Bigston de Mexico
ReynosaPanasonic operation
Kim Sekiguchi
President
Paul Ohmae Chairman
Yoshi MinamitaniManager
Bigston de Mexico ReynosaBigston de Mexico Reynosa
Reynosa PlantReynosa Plant
Employee Employee Counts……………Counts…………… Management GroupManagement Group ManagersManagers General AdministrationsGeneral Administrations Romeoville (Sharp)Romeoville (Sharp) Customer Service dept.Customer Service dept. Part & Accessory dept.Part & Accessory dept. Warehouse & Shipping dept.Warehouse & Shipping dept. ISO / QA dept.ISO / QA dept. Sony Playstation dept.Sony Playstation dept. Sharp dept.Sharp dept. Canon camera dept.Canon camera dept. Canon Copier / Calculator dept.Canon Copier / Calculator dept. Canon Kit dept.Canon Kit dept. Omron dept.Omron dept. All, Bigston Elk GroveAll, Bigston Elk Grove Bigston Information Technologies Inc.Bigston Information Technologies Inc. Bigston de MexicoBigston de Mexico
Quality Policy …………….Quality Policy ……………. We will provide our customers the We will provide our customers the
highest quality service of electronics highest quality service of electronics products at competitive cost.products at competitive cost.
ObjectivesObjectives– Provide total customer satisfactionProvide total customer satisfaction– Meet or exceed customer requirementMeet or exceed customer requirement– Continue to improve the service processContinue to improve the service process– Strive for defect free productsStrive for defect free products
RGA Center 18,000SQF Parking lot Use warehouse for Customer Service – Canon AFS 15,000SQF Front office area is use by Bigston I. T. Inc. Refurbishing Center
1590 Touhy 75,000SQF
Other Company
1440 Chase
Bigston FacilitiesBigston Facilities in U.S.A.in U.S.A.
Chase Facility
Direct ReceivingLayout
1440 Chase Avenue
Bigston Information
Tecnologies Inc.
Office area
ShippingDocks
Lunch Room
Part room20
20
24
Tech Room
Product room
Panels
33
Customer receivingShipping
CS Counter
48
R/S
Canon
Customer ServiceCustomer ServiceCanon Canon Digital Camera Nation wideDigital Camera Nation wide
Customer Service StaffCustomer Service StaffAdministration GroupAdministration Group
H.Q. H.Q. 本社 本社 BuildingBuilding
Products Flow
Refurbishing Process
PIONEER RefurbishingProcess Control
Pass
Fail
Pass
Pass
Fail
Fail
Fixed
Data
Data
Data
Data
Data
Data
Data
Refurb UnitsReceiving
Bar Coding
UAInspection
VisualFunctional?
CleaningRepair
QC100%
BaggingAccessories
BoxingSkid
Assignments
QA
Shipping
Scrap
Receiving Log.
Inspection Log.
QC Log.
Skids Log.
QA Log.
Shipping Log.
Repair LogParts Order.
Dispose.
Scrap Log.
Repair Parts.
Parts Log.
FromRGA
process.
Elk Grove Facility & Head Quarter1590 Touhy Avenue, Elk Grove Village
Bigston Information Technologies is a subsidiary of Bigston Corporation, providing Bigston Information Technologies is a subsidiary of Bigston Corporation, providing software products for the manufacturing and servicing industries. These software products for the manufacturing and servicing industries. These systems are designed to provide support for lean manufacturing and systems are designed to provide support for lean manufacturing and kaizenkaizen programs.programs.
The company has three products: The company has three products:
The The Bigston Production SystemBigston Production System tracks production on a real time basis using tracks production on a real time basis using web technologies.web technologies.
The The Bigston Reporting SystemBigston Reporting System provides real time production reporting online provides real time production reporting online through a corporate intranet or through the Internet.through a corporate intranet or through the Internet.
The The Bigston Document Library SystemBigston Document Library System provides a web based document provides a web based document tracking and display systems. It can integrate with the production system to tracking and display systems. It can integrate with the production system to provide working instructions or procedures online at production work centers.provide working instructions or procedures online at production work centers.
These systems can be integrated with wireless networks as well various display These systems can be integrated with wireless networks as well various display devices such as LED signs and visual light displays.devices such as LED signs and visual light displays.
Bigston Information Bigston Information TechnologiesTechnologies Inc.Inc.